Complete Care Windsor Ltd
10 Bruce Walk, Windsor, Berkshire SL4 4NBOther Home Care Providers you may be interested in:
Care Provided by Complete Care Windsor Ltd
Types of Home Care
- Visiting Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Good to Know
Owner
- Complete Care Windsor Limited
- Private Owned
Person in charge
- Beverley Buckner (Manager)
Complete Care Windsor Ltd Reviews (2)
Complete Care Windsor Ltd has a Review Score of 8.0 (8) out of 10, based on 1 reviews in the last 2 years.
Over all time Complete Care Windsor Ltd has 2 reviews.
The team who came several times a day were young and old and were always positive and friendly. I particularly liked the older team members who brought knowledge and experience of how I could better look after my wife.
They are well worth 5 stars in all departments.
The care was NHS funded so I am not able to fully comment on value for money but I suspect it was very good.
I could not recommend these people to anyone. The carers themselves were adequate (one or two being exceptional), but the management, administration and communication of the services were truly dreadful. The office staff were truculent, diffident and resentful. My aunt was never told who would be coming, or at what time - she had to ring herself every week to find out. The assumption appeared to be that she wasn't going anywhere and could wait. They labelled her as 'difficult' from the beginning because she didn't get along with all the carers and expressed her preferences - as well she might - and moaned constantly to me about her, which was very unprofessional. Carers turned up when they had been cancelled (with adequate notice) and then charged at full rate. To cap it all, my aunt's contract was terminated abruptly and without the required notice when one of the managers had a fit of pique. Steer clear!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 January 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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Meet the Team (0)
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Frequently Asked Questions about Complete Care Windsor Ltd
How many Carers does Complete Care Windsor Ltd employ?
Complete Care Windsor Ltd employs 24 carers.
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