Crescent Homecare Ltd

19 Quebec Street, Langley Park, Durham DH7 9XA

Owner : Crescent Homecare Limited

Person in charge: Geraldine Raggatt (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Crescent Homecare Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.4 Crescent Homecare Ltd has a Review Score of 8.4 (8.357)

The Review Score of 8.4 (maximum of 10) for Crescent Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Crescent Homecare Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.857 for Crescent Homecare Ltd is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) ) ÷ 35 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Crescent Homecare Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crescent Homecare Ltd?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crescent Homecare Ltd

  • Daughter of Client/Service User
    2
  • Client / Service User
    1
  • Granddaughter of Client/Service User
    1
  • Husband of Client/Service User
    1
  • Sister of Client/Service User
    1
  • more

I find all of the staff very helpful and caring.

How likely would you be to recommend Crescent Homecare Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Excellent care provider which my partner needs at home care. The carers are always on time, efficient and helpful. Would recommend Crescent to anyone in our circumstances where the care requirements are simply too much for the family members to cope with.

How likely would you be to recommend Crescent Homecare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

There are not enough words to express the level of service provided by this team, the organisation, carers and support provided by this organisation to both my nan and her family. Nothing is ever a problem and the care taken in ensuring my nan has all the support she needs no matter what is priceless, from hospital visits to home care and a general well-being and concern is without question the best available. Without this organisation, life would be very different and they are like family. We have utilised this service for nearly a year through difficult times and if anyone needs this service this is the organisation to go too.

How likely would you be to recommend Crescent Homecare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Management and staff treated my brother with care and dignity. They listened to his wishes for his personal needs. Nothing was a bother to any of the carers. Had time to listen to him. His needs were very complexed and the staff/carers and carried out his needs and listened to him.

How likely would you be to recommend Crescent Homecare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Crescent Homecare have looked after my father on a daily basis for 7 years, during this time they have treated my father with dignity and respect. Looking after all of his needs from personal hygiene to even escorting him to hospital when he had a fall. As I live many miles away from my father it has meant that I am confident that all his needs are looked after, should an issue arise they sort it out and contact me immediately to advise me. As my father did not wish to move to live closer to me it has meant that by using crescent Homecare carers he still gets to talk about familiar places and people which helps to stimulate his mind. I cannot recommend them enough for what they do, it is not an easy job to look after someone who needs so much attention.

How likely would you be to recommend Crescent Homecare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Crescent Homecare looked after my mother for 8 years before she passed away. My mother suffered from MS. When my mother died. My father took it very hard and his own health suffered. Crescent Carers started to visit my dad every day offering good support and assistance with his morning routine. It gave myself and siblings peace of mind that he was having a carer visiting to ensure he was safe and checking on his well being.

How likely would you be to recommend Crescent Homecare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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