Crescent Homecare Ltd

19 Quebec Street, Langley Park, Durham DH7 9XA
Review Us
Top 20 award
9.9 55 Reviews
  • Crescent Homecare Ltd, Durham
Crescent Homecare gives people care and support to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, assistance to get to appointments and social trips, meal preparation, housework and companionship.

Show Crescent Homecare Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.83

These prices are only a guideline, please contact Crescent Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Crescent Homecare Limited

Person in charge

  • Geraldine Raggatt (Manager)

Crescent Homecare Ltd Reviews (55)

Total of 55, showing 1-20
9.9

Crescent Homecare Ltd has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Crescent Homecare Ltd has 55 reviews.

Overall Experience

  • 51
  • 4
  • 0
  • 0
  • 0

Date Published

55
8
10
13
42

Review from P S (Client) assisted by family/friend published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came home, I was totally bed bound and in a lot of pain from a broken hip. The staff were as gentle as possible under the circumstances and did their best to ensure the least possible pain while they were attending to me, and that I was as comfortable as I could be. I have found all the staff
are pleasant and cheerful in all circumstances and generally punctual. Overall, I feel I have been treated with dignity and respect at all times and am very pleased with the service I am receiving.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to write a review, we are delighted that you are happy with the care we deliver.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Son of Client) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular staff & the care team were fabulous. Always looking to go the extra mile & performing duties on time. They were always kindly engaged with my mum, and I would recommend them to anyone who needs them during (often) difficult times.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for reviewing our service, we are all delighted that you were happy with the care provided by our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheena k (Daughter of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Crescent have supported my Dad for many years until he went into residential care home at 96.


They were always understanding , responsive and constantly adapted to his needs. We were very lucky to have just 2 regular carers who covered his support across the week so had consistency and

continuity.


Having access to their app meant I could read a daily report on how he was - so important as I do not live locally.


I have no hesitation in recommending their services for professionalism and value for money.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, it was a pleasure to care for your Dad and we are all delighted that you were very happy with the care we provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G H (Husband of Client) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no complaints whatsoever regarding Crescent Homecare. The carers are lovely!

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for reviewing our service, we are delighted that you are happy with the service we provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A T (Wife of Client) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank Crescent Homecare enough for the work they do. The carers are fantastic, and the management team too. Nothing is ever too much trouble. We don't have what we'd do without them.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, the team are delighted that you are happy with the care we deliver.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie B (Daughter of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start ..
The biggest thank you will never be enough!
The management and staff are an absolutely wonderful team.
My 99 year old Mam received amazing care for almost a year until her recent death.
The care was to an exceptionally high standard and she was treated with dignity and respect.
All
staff are committed to their roles and show kindness, compassion and professionalism.
Nothing at all was too much trouble and she considered the staff as extended family often calling them her guardian angels.
They went above and beyond to ensure Mams safety and comfort.
It was evident that the carers brought a sense of joy to Mams home.
Office staff communication was also excellent keeping me informed of any problems.
We as a family were truly supported in everything through a difficult time.
With the help of Crescent care, Mam was able to stay in her own home until she sadly passed away.
Would I recommend Crescent, absolutely 100 percent!

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Wow, thank you so much for your wonderful review.It was an absolute pleasure to care for your Mam, she will be remembered forever by everyone.The team are delighted that we made a difference and helped your Mam stay in her own home.Thanks again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan R (Son of Client) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend Crescent Homecare enough. Carers plus management team second to none. Excellent service.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review Crescent Homecare, the team are delighted we provided an excellent service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brooke M (Granddaughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend Crescent Homecare enough, best care company around! My nana has had the carers for about 3 years and we have been overjoyed with their service. The girls that looked after my nana were nothing short of amazing! I will be forever grateful for the care and compassion they showed her over
the years. Having carers was something we were initially apprehensive about and so was she. Meeting the girls soon put our minds at ease. Nothing was too much trouble for them and they were always chatty and smiling. We got to know the girls well as a family. My nana absolutely loved them all and really looked forward to their visits. Unfortunately, my nana passed away in January and was looked after by the carers, right up until she went into hospital. As a family, we can't thank them enough for their support over the years. We will continue to recommend Crescent Homecare to anyone looking for a care company.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, it was an absolute pleasure to care for your Nana. We are all delighted that you were happy with the care we provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received invaluable twice-daily visits from Crescent Homecare staff, until she moved to a carehome. She also received twice-weekly bathing and social outings. I think this reliable and friendly service contributed greatly to her well-being. Daily social interaction was so important for my
mother, and she enjoyed the carers' company so much that some carers have remained friends.
On occasion, Crescent Homecare carers went above and beyond their scheduled service, even staying overnight to take care of her, and for this I am very grateful.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service. We are delighted that you are happy with the care we provided for your mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline E (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been having care from Crescent Homecare for 2 years now. Without their excellent care, he would not be still living in his own home. All carers are good, some are exceptional. They all do more than I initially expected. After he has a shower, they put the washing in. I do his main shopping
but they pop for bread and milk. If he unexpectedly runs out of medication, they phone the doctors. If he needs the nurse to come, they call them. The office cancel visits if I request it (with 24 hours notice). I get a weekly email telling us which carers are coming and what time. Friends who use other agencies tell me this is unusual. Senior staff have advised me and supported me in getting things dad needed, like a hospital bed. Without them, I would have not known how to get one. All in all, excellent.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service. We are delighted that you are happy with the care for your dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judy H (Daughter of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had care from Crescent Homcare for about two years. She has dementia but wants to live at home so we all agreed to four visits a week to ensure she eats. The other three she has other care input. Also Mum needed an assisted bath once a week. What I love about the company is that if we need
to change the care plan it's done immediately. One week my mum wants this to eat then she doesn't and one week she wants her bedding changed and then she changes her mind. The home care works around Mum's needs only. Also, I can read daily (which I do) the carer's notes online which is so reassuring. All in all, I would recommend.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to write a review, we are delighted that you happy with the service we provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann H (Daughter of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crescent Homecare looked after Mum for the last twelve months of her life and I cannot praise their care enough. All staff were friendly and Mum loved having them. They didn't dictate to her and always asked what she wanted. They kept me informed at all times if there were any problems and were quick
to respond if her health deteriorated. She was treated with the greatest respect and dignity at all times. I cannot recommend this company and their carers enough and I thank them all for everything they did for my mum, it was greatly appreciated.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to write a review. We are delighted that you were happy with the service we provided for your Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeanette H (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleasantly surprised at the standard of care and attention I received from Crescent Homecae carers. They were very kind, caring and nothing was a trouble to them. They were prepared and did go the extra mile. Thank you, to them all.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are delighted you had a positive experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma S (Granddaughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crescent Homecare have looked after my grandad for a few years now the care and compassion are outstanding, the care provided is excellent. All staff are very friendly and treat him with the upmost respect and dignity would highly recommend this company.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to write a review, we are delighted that you are happy with our services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter B (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care provided. Treated with understanding and respect. Very satisfied.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for your feedback, we are delighted that you are happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia A (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experiences I have had have all been positive, if I have had any problems they have been dealt with them swiftly and efficiently and always tried to accommodate if things needed to be changed. The staff are excellent and very friendly, also very trustworthy. The care is brilliant and I am always
treated with dignity.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

We are delighted that you are happy with our service, thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael M (Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lengthy stay in hospital recovering from a series of life-changing injuries, the service that Crescent Homecare has provided has been first-class. Always professional, punctual and supportive with nothing too much trouble, the whole team have been a fantastic help from day one and has helped
us massively to adapt to my change in circumstances. I would strongly recommend Crescent Homecare to anyone without hesitation.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to write a review, we are delighted that you were happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter M (Brother of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this service for years now, for my brother with a learning disability.
Crescent Homecare help him to access the community and always make sure that he is able to make appropriate informed choices regarding his choice of activity.
Excellent person-centred individual service, that always
goes the extra mile. Flexible and very reliable.
They contribute to a team that enables him to live a full and valued life.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are absolutely delighted that you are happy with the service we provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pat A (Wife of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed care for the two months before his death in February 2023. I chose Crescent Homecare of Langlet Park for its friendly, unpretentious response to my enquiries, unlike the more slick business style manner of other companies.
The staff who came to look after him were good timekeepers
and were, without exception, kind and competent. They were friendly but not familiar and respected and remembered our preferences.
I would not hesitate to recommend Crescent to anyone in the district requiring care.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are delighted that you were happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chelcie F (Granddaughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This team helped and supported my grandma's needs throughout the whole time she was in their care. I would highly recommend this company! Any issues I had were addressed accordingly and I felt I could trust the carers to look after my grandma to the best of their abilities. My grandma was protected
and safe and to me, that was all that mattered the most.
The management team was very informative about any changes. I truly believe that this company specialises in the care of its service users. I trusted them with my whole heart in taking care of my grandma.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are delighted that you were happy with the care given to your grandma.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Crescent Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Crescent Homecare Ltd is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) ) ÷ 77 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crescent Homecare Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Crescent Homecare Ltd

What Type of Services does Crescent Homecare Ltd offer?

Crescent Homecare Ltd offers Home Care.

How many Carers does Crescent Homecare Ltd employ?

Crescent Homecare Ltd employs 82 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crescent Homecare Ltd to verify any information. View our terms and conditions. Crescent Homecare Ltd has an Enhanced Service - more info.