Crescent Homecare Ltd

19 Quebec Street, Langley Park, Durham DH7 9XA
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Top 20 award
10 56 Reviews
  • Crescent Homecare Ltd, Durham
Crescent Homecare gives people care and support to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, assistance to get to appointments and social trips, meal preparation, housework and companionship.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.83

These prices are only a guideline, please contact Crescent Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Crescent Homecare Limited

Person in charge

  • Geraldine Raggatt (Manager)

Crescent Homecare Ltd Reviews (56)

10

Crescent Homecare Ltd has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years.
Over all time Crescent Homecare Ltd has 56 reviews.

Overall Experience
  • 52
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Date Published
  • 56
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  • 13
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Reviewer Connection to Crescent Homecare Ltd
  • 21
  • 9
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Total of 56, showing 21-40
Review from Chelcie F (Granddaughter of Client) published on 3 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
This team helped and supported my grandma's needs throughout the whole time she was in their care. I would highly recommend this company! Any issues I had were addressed accordingly and I felt I could trust the carers to look after my grandma to the best of their abilities. My grandma was protected
and safe and to me, that was all that mattered the most.
The management team was very informative about any changes. I truly believe that this company specialises in the care of its service users. I trusted them with my whole heart in taking care of my grandma.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are delighted that you were happy with the care given to your grandma.

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  • Treated with Dignity
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Review from E N (Son of Client) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has had homecare provided by Crescent Homecare for the last fourteen months and their love, dedication, professionalism, communication and will to go over and above have been nothing short of outstanding.
I can't praise them highly enough.
Thank you all - the carers, office staff and owners.
Keep
on doing what you do so well.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are delighted that you are happy with the service we provide, we really appreciate your feedback.

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Review from Rhiannon R (Granddaughter of Client) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long battle trying to find a care company that thrives on the word CARE, we finally feel we have found a company who cares unconditionally about my gran. Words can not describe how much we appreciate all the love and support, from that very first visit from the assistant manager, to now. Crescent
Homecare has made a dramatic change in my gran’s life and ours as a family. The girls who care for Gran are amazing with her, and so loving towards her. The level of care and compassion your care staff have and show is outstanding, all of the girls who care for Gran show a level of love we have always wanted for Gran. Nothing is too much for them, they go above and beyond daily and it does not go unnoticed.
I would like to thank all of the staff who care for Gran.
Thank you for showing us, that we can put our trust in a care company again.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for your wonderful review for the care we provide to your Gran we all really appreciate your kind words.
Thank you from Team Crescent

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Review from Fiona M (Daughter of Client) published on 14 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially, we employed Crescent Homecare to ensure my mum took her Alzheimer's medication and this worked well for three months.
Unfortunately, Mum's health took a dramatic turn for the worse in May. The carers found her on the floor twice and stayed as long as required to get her up safely, got her
the assistance required and kept me updated throughout as I did not live nearby.
Once Mum returned from hospital her needs had changed significantly and she required four visits a day with personal care, which quickly escalated to two carers each visit. Throughout this process, the company and carers were extremely accommodating to the changing circumstances. During this time they were also extremely helpful and supportive to me as I was struggling emotionally with my mum's sudden terminal diagnosis. I was so grateful for their kindness and support at a very tough time.
I would thoroughly recommend this company.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are all delighted that you were happy with the service we provided to your dear mum.

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Review from Margaret C (Daughter of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crescent Homecare Ltd provided an excellent service, following Mum's brief time in a care home. All of the carers looked after Mum really well, carrying out tasks efficiently with kindness and sensitivity. The management team also visited and made sure that Mum was being looked after properly and that
we were completely satisfied with the service. Very easy to contact by phone or email and the response to any questions was immediate. Excellent!
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are absolutely delighted that you were very happy with Crescent Homecare.

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Review from Dawn I (Daughter of Client) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at Crescent Homecare are always really kind to my parents, treating them with dignity and respect while helping them to wash and dress and nothing is a bother to them. They always have a happy disposition and greet you with a smile. I wouldn't be frightened to recommend Crescent Homecare
to anyone as both staff and managers are lovely. They offer a top-class service.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to write a review, we are delighted that you and your parents are very happy with our service.

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Review from Sharon G (Niece of Client) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie receives a care package from Crescent Homecare. She receives five-star care from all the carers and from the management office workers. This is an excellent care company and the carers treat my auntie like their own family member. They all show respect and dignity to my auntie at all times.
Thank
you so much for all your hard work.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are delighted that you are very happy with our care delivery.

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Review from Julie H (Daughter of Client) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mam and I find the care and support excellent from Crescent Homecare. The staff are lovely and can't do enough to help where needed. Very friendly and my mam is always treated with dignity. I would definitely recommend Crescent Homecare to others who need help in their own homes.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

We would like to express our sincere thanks for taking the time to write a review, we are delighted that you are happy with our service.

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Review from Sarah K (Wife of Client) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has a package of care at home provided by the team at Crescent. They have a team of experienced carers, who are dedicated to the work they do and do it with empathy and skill. The team allocated to my husband's care, give him independence, dignity and a high level of care tailored to his
complex medical needs. He is treated with respect, as an individual. The organisation is well run, with a lot of emphases placed on ensuring that staff are suitably trained, systems around medication are detailed and carefully followed, and that thorough care plans are in place. The management team is very hands-on and stays involved in the detail of the work their staff are doing. The staff are professional, friendly and reliable. Finding this service through local health care was life-changing for us. I would happily recommend this company.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review, we are delighted that you are very happy with our service.

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Review from Joseph C (Client) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - everyone is most caring, helpful and kind. All have been brilliant to me.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to complete a review, we are delighted you are happy with our service.

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  • Value for Money
Review from L R (Daughter of Client) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Crescent Homecare offer an excellent, pain-free service. As with any organisation, they have excellent carers and good ones; the younger ones need to slow down and do the job instead of running to the next job! Wouldn't go anywhere else!
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for reviewing our service, we are pleased that you are very happy with our service.

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Review from Shirley B (Daughter of Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Crescent Homecare enough, they cared for my mam for approximately 3 months, Mam felt so comfortable and happy with the carers who looked after her.
When Mam became ill with Covid, they just couldn’t do enough for her, they gave great support to the family as well as Mam. The care
which was given was of a high standard, the carers were very professional and adhered to all Covid regulations.
She was treated like she was one of their own family members.
I would like to thank everyone who was involved with Mam's care, it was second to none. My family would like to express their gratitude to you all for the care you gave our mam during a very difficult time.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to write us a review, we are all so grateful. Your mam was a wonderful lady and it was an absolute pleasure to care for her.

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Review from Eva B (Granddaughter of Client) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crescent Homecare cared for both my Dad and Grandad when they were both in need last year before they passed. It was a very difficult time and they supported my Dad and Grandad with patience, humour and dignity throughout. They were also very supportive to me and responded to the complex, changing situation
with dedication and warmth. I am very grateful to them!
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

We would like to thank you for taking the time to review our service, it is lovely to hear that you were very happy with the care delivered to both your Dad and Grandad.

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Review from Cheryl M (Granddaughter of Client) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff treated my gran with respect. They cared and looked after her if they hadn't been there my gran would not have managed to stay at home which was the only option for her. They cared for her with decency and respect she loved them dearly, they were and are family, they kept her going for the
last 5 yrs and I personally couldn't have asked for a better group of people to be coming to help her with meals and make sure she was safe and comfortable. They really are the best people. I will be forever grateful for their time and help. The managers were always there to help support us and the staff always went above and beyond for her.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for your very kind words, it was a pleasure to care for such a wonderful lady, we send our heartfelt thanks for taking the time to write a review.

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Review from Paul B (Son of Client) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to find a care company with staff who have compassion and dedication as Crescent Homecare. Their care in the last weeks of my mum's life at the age of 96 in her own home was dignified and all that she had wished for.
They made coping with the current situation and mum’s welfare much easier
to bear.
A big thank you to you all.
Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

We all really appreciate your kind words, we send a heartfelt thanks for taking the time to review our care.

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Review from M C (Daughter of Client) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a business owner myself, any company that goes above and beyond the call of duty, has my vote.
Crescent care really did care about my father and gave the whole family peace of mind, knowing he was in such good hands.
Carers were exceptional, flawless, so kind, top-notch, all of the girls were
lovely, and we even had one lady that would sing to my dad.
In 8-months, we had one issue with one carer, and it was resolved swiftly and professionally.
My father was born and passed away in the same village at 87, all the girls had local knowledge, which is important to the elderly.
Anyone looking for a local company for their loved ones, I would not hesitate to recommend Crescent care.
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Review from S J (Daughter of Client) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had carers visiting my mother four times a day due to recent hospital admission. Every carer who visits has been on time, polite, very caring and gave my mum choices with all her meals, and nothing is too much for them.
I have regular communication with managers and office staff and are always
extremely helpful if we require any changes to Mum's care. I cannot thank them enough and would highly recommend Crescent Homecare to other families who require care for loved ones.
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Review from Patricia F (Mother of Client) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We highly recommend Crescent Homecare who have consistently provided the highest possible level of care to our son, as well as being kind and supportive to us as parents to the client. We find their visits a cheering and uplifting experience and are delighted to say that the team inspires confidence
and complete trust at all times.
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Review from Helen C (Daughter of Client) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am most impressed with Crescent Homecare. The carers who look after my mother have become more like friends to us. They are very understanding and professional in the manner in which they carry out their duties. I have also found the office staff most courteous and helpful. Thank you.
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Review from P G (Client) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the grateful client of Crescent Homecare services of Langley Park, Durham I'd like to tell you how pleased I am with the caring service they provide. They employ a group of women (and 3 men) who are all characterised by a caring quality, which backed by expertise and efficiency ensure that those
in their care are always made comfortable in their illness or medical condition. I'm sure I'm telling you this on behalf of those unable to do so!
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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Crescent Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for Crescent Homecare Ltd is calculated as follows: ( (76 Excellents x 5) + (1 Goods x 4) ) ÷ 77 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crescent Homecare Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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