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Crescent Homecare Ltd

19 Quebec Street, Langley Park, Durham DH7 9XA
Crescent Homecare Ltd logo
Crescent Homecare Ltd, Durham
Crescent Homecare Ltd, Durham
Crescent Homecare Ltd, Durham

Welcome to Crescent Homecare Limited, your trusted partner in providing exceptional domiciliary care in Langley Park and the wider Durham area. They understand that the decision to seek help at home for yourself or a loved one is deeply personal, which is why they pride themselves on offering a caring, personalised, and professional service tailored to each individual's needs.

As an 'Outstanding' rated provider by the Care Quality Commission (CQC, September...  

Care Provided by Crescent Homecare Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £23.75
  • 30 Minute Visiting Care Fees: from £11.86

Bank Holidays - £47.50 per hour

The price(s) shown are provided by the agency. Contact Crescent Homecare Ltd for full pricing details and T&Cs.

Contact Crescent Homecare Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Crescent Homecare Limited
  • Private Owned

Person in charge

  • Geraldine Raggatt (Manager)

Crescent Homecare Ltd Reviews (57)

9.8

Crescent Homecare Ltd has a Review Score of 9.8 (9.786) out of 10, based on 12 reviews in the last 2 years. Over all time Crescent Homecare Ltd has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from Pat A (Wife of Client) published on 20 March 2023 Submitted via Postal Card
Overall Experience
My husband needed care for the two months before his death in February 2023. I chose Crescent Homecare of Langlet Park for its friendly, unpretentious response to my enquiries, unlike the more slick business style manner of other companies.
The staff who came to look after him were good timekeepers and were, without exception, kind and competent. They were friendly but not familiar and respected and remembered our preferences.

I would not hesitate to recommend Crescent to anyone in the district requiring care.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are delighted that you were happy with our service.

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Review from Chelcie F (Granddaughter of Client) published on 3 February 2023 Submitted via Website
Overall Experience
This team helped and supported my grandma's needs throughout the whole time she was in their care. I would highly recommend this company! Any issues I had were addressed accordingly and I felt I could trust the carers to look after my grandma to the best of their abilities. My grandma was protected and safe and to me, that was all that mattered the most.

The management team was very informative about any changes. I truly believe that this company specialises in the care of its service users. I trusted them with my whole heart in taking care of my grandma.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are delighted that you were happy with the care given to your grandma.

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Review from E N (Son of Client) published on 7 September 2022 Submitted via Website
Overall Experience
My mam has had homecare provided by Crescent Homecare for the last fourteen months and their love, dedication, professionalism, communication and will to go over and above have been nothing short of outstanding.
I can't praise them highly enough.
Thank you all - the carers, office staff and owners.

Keep on doing what you do so well.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are delighted that you are happy with the service we provide, we really appreciate your feedback.

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Review from Rhiannon R (Granddaughter of Client) published on 13 July 2022 Submitted via Website
Overall Experience
After a long battle trying to find a care company that thrives on the word CARE, we finally feel we have found a company who cares unconditionally about my gran. Words can not describe how much we appreciate all the love and support, from that very first visit from the assistant manager, to now. Crescent Homecare has made a dramatic change in my gran’s life and ours as a family. The girls who care for Gran are amazing with her, and so loving towards her. The level of care and compassion your care staff have and show is outstanding, all of the girls who care for Gran show a level of love we have always wanted for Gran. Nothing is too much for them, they go above and beyond daily and it does not go unnoticed.
I would like to thank all of the staff who care for Gran.

Thank you for showing us, that we can put our trust in a care company again.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd
Thank you so much for your wonderful review for the care we provide to your Gran we all really appreciate your kind words.

Thank you from Team Crescent

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Review from Fiona M (Daughter of Client) published on 14 July 2021 Submitted via Website
Overall Experience
Initially, we employed Crescent Homecare to ensure my mum took her Alzheimer's medication and this worked well for three months.
Unfortunately, Mum's health took a dramatic turn for the worse in May. The carers found her on the floor twice and stayed as long as required to get her up safely, got her the assistance required and kept me updated throughout as I did not live nearby.
Once Mum returned from hospital her needs had changed significantly and she required four visits a day with personal care, which quickly escalated to two carers each visit. Throughout this process, the company and carers were extremely accommodating to the changing circumstances. During this time they were also extremely helpful and supportive to me as I was struggling emotionally with my mum's sudden terminal diagnosis. I was so grateful for their kindness and support at a very tough time.

I would thoroughly recommend this company.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are all delighted that you were happy with the service we provided to your dear mum.

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Review from Margaret C (Daughter of Client) published on 7 April 2021 Submitted via Website
Overall Experience

Crescent Homecare Ltd provided an excellent service, following Mum's brief time in a care home. All of the carers looked after Mum really well, carrying out tasks efficiently with kindness and sensitivity. The management team also visited and made sure that Mum was being looked after properly and that we were completely satisfied with the service. Very easy to contact by phone or email and the response to any questions was immediate. Excellent!

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review our service, we are absolutely delighted that you were very happy with Crescent Homecare.

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Review from Dawn I (Daughter of Client) published on 15 March 2021 Submitted via Postal Card
Overall Experience

The carers at Crescent Homecare are always really kind to my parents, treating them with dignity and respect while helping them to wash and dress and nothing is a bother to them. They always have a happy disposition and greet you with a smile. I wouldn't be frightened to recommend Crescent Homecare to anyone as both staff and managers are lovely. They offer a top-class service.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to write a review, we are delighted that you and your parents are very happy with our service.

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Review from Sharon G (Niece of Client) published on 11 March 2021 Submitted via Website
Overall Experience
My auntie receives a care package from Crescent Homecare. She receives five-star care from all the carers and from the management office workers. This is an excellent care company and the carers treat my auntie like their own family member. They all show respect and dignity to my auntie at all times.

Thank you so much for all your hard work.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to review our service, we are delighted that you are very happy with our care delivery.

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Review from Julie H (Daughter of Client) published on 26 February 2021 Submitted via Postal Card
Overall Experience

Both my mam and I find the care and support excellent from Crescent Homecare. The staff are lovely and can't do enough to help where needed. Very friendly and my mam is always treated with dignity. I would definitely recommend Crescent Homecare to others who need help in their own homes.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

We would like to express our sincere thanks for taking the time to write a review, we are delighted that you are happy with our service.

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Review from Sarah K (Wife of Client) published on 23 February 2021 Submitted via Website
Overall Experience

My husband has a package of care at home provided by the team at Crescent. They have a team of experienced carers, who are dedicated to the work they do and do it with empathy and skill. The team allocated to my husband's care, give him independence, dignity and a high level of care tailored to his complex medical needs. He is treated with respect, as an individual. The organisation is well run, with a lot of emphases placed on ensuring that staff are suitably trained, systems around medication are detailed and carefully followed, and that thorough care plans are in place. The management team is very hands-on and stays involved in the detail of the work their staff are doing. The staff are professional, friendly and reliable. Finding this service through local health care was life-changing for us. I would happily recommend this company.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to review, we are delighted that you are very happy with our service.

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Review from Joseph C (Client / Service User) published on 22 February 2021 Submitted via Postal Card
Overall Experience

Excellent - everyone is most caring, helpful and kind. All have been brilliant to me.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for taking the time to complete a review, we are delighted you are happy with our service.

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Review from L R (Daughter of Client) published on 22 February 2021 Submitted via Postal Card
Overall Experience

Crescent Homecare offer an excellent, pain-free service. As with any organisation, they have excellent carers and good ones; the younger ones need to slow down and do the job instead of running to the next job! Wouldn't go anywhere else!

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you for reviewing our service, we are pleased that you are very happy with our service.

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Review from Shirley B (Daughter of Client) published on 15 February 2021 Submitted via Website
Overall Experience
I cannot recommend Crescent Homecare enough, they cared for my mam for approximately 3 months, Mam felt so comfortable and happy with the carers who looked after her.
When Mam became ill with Covid, they just couldn’t do enough for her, they gave great support to the family as well as Mam. The care which was given was of a high standard, the carers were very professional and adhered to all Covid regulations.
She was treated like she was one of their own family members.

I would like to thank everyone who was involved with Mam's care, it was second to none. My family would like to express their gratitude to you all for the care you gave our mam during a very difficult time.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for taking the time to write us a review, we are all so grateful. Your mam was a wonderful lady and it was an absolute pleasure to care for her.

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Review from Eva B (Granddaughter of Client) published on 28 January 2021 Submitted via Website
Overall Experience

Crescent Homecare cared for both my Dad and Grandad when they were both in need last year before they passed. It was a very difficult time and they supported my Dad and Grandad with patience, humour and dignity throughout. They were also very supportive to me and responded to the complex, changing situation with dedication and warmth. I am very grateful to them!

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

We would like to thank you for taking the time to review our service, it is lovely to hear that you were very happy with the care delivered to both your Dad and Grandad.

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Review from Cheryl M (Granddaughter of Client) published on 23 July 2020 Submitted via Website
Overall Experience

The staff treated my gran with respect. They cared and looked after her if they hadn't been there my gran would not have managed to stay at home which was the only option for her. They cared for her with decency and respect she loved them dearly, they were and are family, they kept her going for the last 5 yrs and I personally couldn't have asked for a better group of people to be coming to help her with meals and make sure she was safe and comfortable. They really are the best people. I will be forever grateful for their time and help. The managers were always there to help support us and the staff always went above and beyond for her.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

Thank you so much for your very kind words, it was a pleasure to care for such a wonderful lady, we send our heartfelt thanks for taking the time to write a review.

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Review from Paul B (Son of Client) published on 3 July 2020 Submitted via Website
Overall Experience
It is hard to find a care company with staff who have compassion and dedication as Crescent Homecare. Their care in the last weeks of my mum's life at the age of 96 in her own home was dignified and all that she had wished for.
They made coping with the current situation and mum’s welfare much easier to bear.

A big thank you to you all.

Reply from Geraldine Raggatt, Manager/Director at Crescent Homecare Ltd

We all really appreciate your kind words, we send a heartfelt thanks for taking the time to review our care.

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Review from M C (Daughter of Client) published on 18 February 2020 Submitted via Website
Overall Experience
As a business owner myself, any company that goes above and beyond the call of duty, has my vote.
Crescent care really did care about my father and gave the whole family peace of mind, knowing he was in such good hands.
Carers were exceptional, flawless, so kind, top-notch, all of the girls were lovely, and we even had one lady that would sing to my dad.
In 8-months, we had one issue with one carer, and it was resolved swiftly and professionally.
My father was born and passed away in the same village at 87, all the girls had local knowledge, which is important to the elderly.

Anyone looking for a local company for their loved ones, I would not hesitate to recommend Crescent care.

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Review from S J (Daughter of Client) published on 3 February 2020 Submitted via Postal Card
Overall Experience
I have had carers visiting my mother four times a day due to recent hospital admission. Every carer who visits has been on time, polite, very caring and gave my mum choices with all her meals, and nothing is too much for them.

I have regular communication with managers and office staff and are always extremely helpful if we require any changes to Mum's care. I cannot thank them enough and would highly recommend Crescent Homecare to other families who require care for loved ones.

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Review from Patricia F (Mother of Client) published on 25 June 2019 Submitted via Postal Card
Overall Experience

We highly recommend Crescent Homecare who have consistently provided the highest possible level of care to our son, as well as being kind and supportive to us as parents to the client. We find their visits a cheering and uplifting experience and are delighted to say that the team inspires confidence and complete trust at all times.

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Review from Helen C (Daughter of Client) published on 24 June 2019 Submitted via Website
Overall Experience

I am most impressed with Crescent Homecare. The carers who look after my mother have become more like friends to us. They are very understanding and professional in the manner in which they carry out their duties. I have also found the office staff most courteous and helpful. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 September 2018
Overall Outstanding
  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

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Awards / Recognitions (11)

  • Recipient: Crescent Homecare LtdDate: Friday 30 May 2025
  • Recipient: Crescent Homecare LtdDate: Friday 31 May 2024
  • Recipient: Crescent Homecare LtdDate: Wednesday 31 May 2023

Meet the Team (0)

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Frequently Asked Questions about Crescent Homecare Ltd

How many Carers does Crescent Homecare Ltd employ?

Crescent Homecare Ltd employs 58 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crescent Homecare Ltd to verify any information. View our terms and conditions. Crescent Homecare Ltd has an Enhanced Service - more info.