Crescent Homecare Ltd

19 Quebec Street, Langley Park, Durham DH7 9XA
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Top 20 award
9.9 55 Reviews
  • Crescent Homecare Ltd, Durham
Crescent Homecare gives people care and support to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, assistance to get to appointments and social trips, meal preparation, housework and companionship.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.83

These prices are only a guideline, please contact Crescent Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Crescent Homecare Limited

Person in charge

  • Geraldine Raggatt (Manager)

Crescent Homecare Ltd Reviews (55)

Total of 55, showing 41-55
9.9

Crescent Homecare Ltd has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Crescent Homecare Ltd has 55 reviews.

Overall Experience

  • 51
  • 4
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Date Published

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42

Review from Peter H (Son of Client) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crescent were recommended to me by a very experienced case manager when I needed to arrange care for my mum at very short notice so that she could be discharged from hospital. They were outstanding. The package of care was arranged swiftly with minimum fuss and took into account all of mum's needs in
very difficult circumstances. They supplied items that the discharging hospital had failed to send, again with no fuss or delay. The carers arrived on time and carried out the tasks required with care and skill. Without exception, they could teach some of the supposed more qualified staff in hospital how to actually care about those they are looking after. They not only looked after mum but provided support and advice to other members of the family.
If regrettably, you need to arrange care for a relative or someone else then I suggest you ring them first.

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Review from Jean M (Wife of Client) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the staff from Crescent Care. My husband had the same circle of staff who would come to our home and this was ideal for him as he had memory loss. The staff were all gentle and caring for my husband, nothing was a problem. Also courteous and respectful towards our home. I felt
the staff supported myself and my husband. I couldn't thank them enough for the support they have given us both!

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Review from Betty B (Client) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers I encountered were kind, thoughtful, hardworking and responsible as were the office staff and management. They were a great help to me and contributed greatly to the degree to which I have recovered from depression.

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Review from Frances G (Daughter of Client) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided for my father. One of the features I like is every new carer is introduced to my father, this ensures carers know exactly what is required. Carers are friendly and show a genuine interest in the client. They actively look for things to do to help. My father is
very happy with the carers and says he is very well looked after.
Any help I have requested re my father's care has been forthcoming. Crescent Care provide a very good service - nothing is too much trouble!

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Review from S J (Granddaughter of Client) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family cannot express how grateful we are to the staff at Crescent Homecare, who had been looking after my grandmother for just over 5 years. The staff and management went over and above to ensure that my grandmother was cared for in her own home, which gave us peace of mind, as we knew if there
was anything to report with regards to my grandmother then they would ring and inform us. I extremely recommend their company to anyone that is looking for a Domiciliary Care Agency in the County Durham Area.

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Review from Stephen C (Son-in-law of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father-in-law’s short illness, the team at Crescent Homecare delivered excellent care. The carers were professional, caring and supportive throughout this time. My father-in-law was treated with the utmost privacy and dignity at all times. We would highly recommend Crescent Homecare to anyone
who requires care.

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Review from Mr J H (Husband of Client) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a client of Crescent Homecare for 18 years, during which time her care needs have increased. The standard of care provided has been consistently first-class, and the staff friendly, helpful and supportive, often going the "extra mile" when requested. We value the service highly.

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Review from Dorothy B (Daughter of Client) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given is excellent and it is tailor-made to clients needs. The carers are well trained and have a kind, friendly approach. Mum enjoys seeing the carers. The communication between the carers, the office, other health professionals and our family is very effective and much appreciated.
The management runs a tight ship with good organisational skills, effective procedures, good knowledge of individual clients and a strong caring ethos. This means that our family can trust Crescent Homecare.
There have been many times when the carers have gone the extra mile. For example, carers found a rash on mum and the GP was informed. The GP visited and prescribed medication so Mum was able to have treatment quickly before the condition got worse. The family is very appreciative of this standard of care.

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Review from J M M (Wife of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crescent Homecare have supported my husband now for two years, the carers are all very well trained and respectful to us and our home. They provide an excellent support service to us. They are always discrete and confidential when completing their tasks. We have a small team of carers that come to us
and they have built up a good rapport with both my husband and myself. The management team are very friendly and accommodating. Nothing is ever a problem to them when changing or rearranging any part of our support package.

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Review from Margaret M (Wife of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care my husband receives. Carers are very good at their jobs, and are very friendly.


The client is very happy with the care he receives.

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Review from Marina B (Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all of the staff very helpful and caring.

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Review from Bruce C (Husband of Client) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider which my partner needs at home care. The carers are always on time, efficient and helpful. Would recommend Crescent to anyone in our circumstances where the care requirements are simply too much for the family members to cope with.

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Review from Kathleen T (Sister of Client) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff treated my brother with care and dignity. They listened to his wishes for his personal needs. Nothing was a bother to any of the carers. Had time to listen to him. His needs were very complexed and the staff/carers and carried out his needs and listened to him.

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Review from Jane S (Daughter of Client) published on 8 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crescent Homecare have looked after my father on a daily basis for 7 years, during this time they have treated my father with dignity and respect. Looking after all of his needs from personal hygiene to even escorting him to hospital when he had a fall. As I live many miles away from my father it has
meant that I am confident that all his needs are looked after, should an issue arise they sort it out and contact me immediately to advise me. As my father did not wish to move to live closer to me it has meant that by using crescent Homecare carers he still gets to talk about familiar places and people which helps to stimulate his mind. I cannot recommend them enough for what they do, it is not an easy job to look after someone who needs so much attention.

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Review from Maureen G (Daughter of Client) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crescent Homecare looked after my mother for 8 years before she passed away. My mother suffered from MS. When my mother died. My father took it very hard and his own health suffered. Crescent Carers started to visit my dad every day offering good support and assistance with his morning routine. It gave
myself and siblings peace of mind that he was having a carer visiting to ensure he was safe and checking on his well being.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Crescent Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Crescent Homecare Ltd is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) ) ÷ 77 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crescent Homecare Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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