Everycare (Rugby and Warwickshire) Ltd

1st Floor, 190 Bilton Road, Rugby CV22 7DX
Review Us
9.9 43 Reviews
  • Everycare (Rugby and Warwickshire) Ltd, Rugby
Everycare (Rugby and Warwickshire) ensures continuity is maintained between customers and carers, they acknowledge that building relationships with staff is important and is the key to peace of mind and well-being.

Everycare's extensive range of home care services includes:

- Tailor made care packages
- Help with washing and dressing
- Medication management and prompting
- Meal preparation and cooking
- Escorts to appointments
- Shopping, housework and laundry
- Sitting service
- Respite service
- Alzheimer's and dementia support
- Night sitting and sleep in service
- Live in care

Career opportunities

Everycare's commitment to recruiting high quality staff includes:

- Flexible working hours
- Market leading pay rates
- Weekend and Bank Holiday enhanced pay
- Tax free mileage allowance
- Holiday Pay
- Pension scheme
- Full induction and ongoing training including apprenticeships
- Free uniform

All Everycare staff members have undergone an enhanced DBS check and are fully trained and insured.

Everycare 'Complete Care in the Community' Established 1997.

Show Everycare (Rugby and Warwickshire) Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.50

Please call us for a full breakdown on fees.

These prices are only a guideline, please contact Everycare (Rugby and Warwickshire) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Simone Dyer (Registered Manager)

Everycare (Rugby and Warwickshire) Ltd Reviews (43)

Total of 43, showing 21-40
9.9

Everycare (Rugby and Warwickshire) Ltd has a Review Score of 9.9 (9.931) out of 10, based on 17 reviews in the last 2 years. Over all time Everycare (Rugby and Warwickshire) Ltd has 43 reviews.

Overall Experience

  • 37
  • 6
  • 0
  • 0
  • 0

Date Published

43
3
7
17
26

Review from John R (Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had great service from Everycare Rugby from when they pulled all the stops out so that I could get home from hospital to providing ongoing home care twice a day for the last six months. The staff are always cheerful and good conversationalists and keep me cheerful.

Reply from Simone Dyer, Registered Manager at Everycare (Rugby and Warwickshire) Ltd

Thank you for taking the time to write a review regarding the care and support we provide for you. Kind regards from the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul W (Father of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always on time and don't leave until the required finishing times.
Always give clients full-time support in all aspects of their life.
If required, also support the client in outside activities when necessary.

Reply from Simone Dyer, Registered Manager at Everycare (Rugby and Warwickshire) Ltd

Thank you so much for your review. We always do our very best to ensure that our service users are supported whether it be in their own home or indeed, out and about and encourage them to pursue their hobbies and interests.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham V (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was allocated to this care agency a long time ago and have been very happy with them. I have a lot of medical appointments which demand flexibility and they do their best to keep up with all the changes and ensure coordinated care. Carers are good at learning complex medical and dietary needs too.
Easy to speak to the office and calls are on time from rota.

Reply from Simone Dyer, Registered Manager at Everycare (Rugby and Warwickshire) Ltd

Thank you for taking the time to write a review regarding the care and support we provide for you.


Regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nita T (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare, the care company my father is with, is excellent as I used the company for my mother-in-law for eight years or more.
It's a small private company, but the care and standard is to our expectation and also willing to listen and help if any concerns. Having regular carers is very important
for clients and family members.
Timekeeping is very good too, may have a fifteen minutes lea way, either way, which is acceptable.
Full respect is given to my father, mother and all family members which is what we all want.
The client and carer relationship is very important.
Also, carers become your family and that is special as you feel very comfortable and secure having them in your home without any worries or concerns.

Reply from Simone Dyer, Registered Manager at Everycare (Rugby and Warwickshire) Ltd

Dear Nita, thank you so much for taking the time to write such a lovely review regarding the care we provide for your father as we did for your late mother-in-law.


It is always our mission to provide the best care possible to our lovely customers.


Many thanks

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G W (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provider.
Always arrives on time and nothing too much trouble. Mum enjoys their company during visits too and she couldn't manage without their support.
I would highly recommend Everycare homecare services. Always available on the phone to discuss any queries or questions.

Reply from Simone Dyer, Registered Manager at Everycare (Rugby and Warwickshire) Ltd

Thank you so much for taking the time to review the care and support that we provide to your mum. We are so pleased to hear that everyone is happy with the services we provide.


Regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Darren C (Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client/service user of Everycare since 2009 when they initially provided holiday cover for my PA. For the last 12 months, they have become my full-time care provider. I have increased my care to now include domestic duties and social activities. During my time with them, I have had nothing
but wonderful service from their polite friendly staff. All of the staff wear company uniforms and are totally professional. Always wearing PPE (masks, gloves, aprons, etc) and knowing how to deal with my needs. It's always nice to see a smiling face at the start and end of the day. Communicating is easy with a number that takes you to a member of staff, including on-call outside office hours. Thank you for providing a great service.

Reply from Simone Dyer, Registered Manager at Everycare (Rugby and Warwickshire) Ltd

Dear Darren, thank you so much for taking the time to write such a lovely review regarding the care and support we provide to you.
Many thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Partner of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always arrive on time, are pleasant, always willing to help. Carers are confident in their work, which passes confidence to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C M (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management is always helpful. The carers always undertake the tasks I request and ask if there are any other things I would like done.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C S (Wife of Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very punctual, usually the same carers. My only concern is that we have had no shadow shifts which I find unusual as not only is it unsettling for me as I have to go over everything that's required, I also think it's not fair for the staff when they don't know the client.

Reply from Lisa Brooke, Registered manager at Everycare (Rugby and Warwickshire) Ltd

Thank you for your feedback. I believe we discussed the issue you have with staff shadowing last week during our review, as it is not usual for experienced care staff to shadow on a visit. On the rare occasion you have received a different carer due to sickness or holiday, the staff member has been fully updated about the call and your husband's care needs prior to visiting. As a company, we never send staff in blind to any visit. All staff are very experienced and well trained in the delivery of care. Thank you for taking time to review us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vincent L (Son of Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service received from start to finish, would highly recommend Everycare.
At extremely short notice (starting the next day) a care package was put together by the team to administer eye drops four times a day for my Mother after a cataract operation. Everyone who visited my Mother was so
friendly, efficient and caring. My Mother will miss the visits. Thank you again Everycare for providing a superb service, very much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hilda W (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent I have had nothing but thoughtfulness and kindness from Everycare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lyris H (Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Everycare. They are on time morning and evening each day. All the carers are very kind and most helpful. I can't ask for more.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michele K (Daughter of Client) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this company. The level of care is outstanding. As a family that all work in the medical industry, we have very high standards, which Everycare achieved. The carers were all amazing and always someone at the end of a phone for help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill E (Client) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service very good. I cannot fault it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C K (Client) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with them, very nice, very kind and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mick H (Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda B (Wife of Client) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first class care that has adapted as our needs have changed. A reliable, compassionate and understanding service. The carers are friendly, patient and nothing seems like too much trouble.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine S (Daughter of Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care mum is receiving is excellent. The carers are so kind and caring and really understand and take her personal health issues into consideration. We could not ask for better care for mum and we are really grateful. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M E (Wife of Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have excellent care every time our carer has been, and look forward to him coming.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan O (Daughter-in-law of Client) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first met with Everycare in Feb 2017 when my father-in-law's health was deteriorating and he was no longer able to prepare meals for himself. He was very reluctant to accept help as he wanted to remain independent. Everycare focused on him as a person, treating him with respect and ensuring that
he made all the decisions. They also ensured that he had the same carer for the majority of the visits and this worked very well. He was soon enjoying his favourite food again, cooked breakfasts, and evening meals cooked from scratch. Every time he struggled with another task, Everycare would take care of it - from small tasks to personal care and taking care of the washing. When we needed to introduce a lunch time call, this was arranged for the next day.
I cannot praise the team at Everycare highly enough, they were professional and responsive, kind and caring. My father-in-law was comfortable with all the staff and accepted their help, lifting a lot of worry from our shoulders.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Everycare (Rugby and Warwickshire) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Everycare (Rugby and Warwickshire) Ltd is calculated as follows: ( (95 Excellents x 5) + (7 Goods x 4) ) ÷ 102 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Rugby and Warwickshire) Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (2)

Simone

Simone Dyer

Job Title: Registered Manager

Joined: 2022

Simone has been the Registered Manager at Everycare Rugby for 3 years and has worked in many areas in the care sector with a total of 17 years of experience. She has a wealth of knowledge in key areas, including home care, supported living, learning disabilities, including autism and individuals with spinal injuries.


She has been a trainer for moving and handling, medication and safeguarding. Simone has achieved her Level 4 Diploma in Leadership and Management for Care Services.

Nicole

Nicole Chatha

Job Title: Director/NI

Joined: 2023

Nicole is the Nominated Individual with CQC and the Director of Everycare Rugby.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (Rugby and Warwickshire) Ltd to verify any information. View our terms and conditions. Everycare (Rugby and Warwickshire) Ltd has an Enhanced Service - more info.