Angels Healthcare Birmingham

Enterprise Centre, 1 Hedingham Grove, Chelmsley Wood, Birmingham B37 7TP
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9.8 21 Reviews
  • Angels Healthcare Birmingham, Birmingham
Angels Healthcare is a provider of quality care services, reaching out to those members of the community who need extra assistance in order to enable them to remain independent whilst enjoying the comfort and privacy of their own homes.

Starting in 2003 & now employing over 40 staff who provide care to the people of Solihull & North Warwickshire, the team are based in Chelmsley Wood, which is easily accessible by bus & train.

Their prime objective is to provide a service which recognises the intrinsic value of people, regardless of circumstances, by respecting their uniqueness and their personal needs and treating them with respect.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Taking on direct payments service users for Birmingham, Warwickshire & solihull
Please contact the office for more information

Good to Know

Person in charge

  • Alison Leek (Manager)

Angels Healthcare Birmingham Reviews (21)

Total of 21, showing 21-21
9.8

Angels Healthcare Birmingham has a Review Score of 9.8 (9.775) out of 10, based on 12 reviews in the last 2 years. Over all time Angels Healthcare Birmingham has 21 reviews.

Overall Experience

  • 15
  • 4
  • 1
  • 1
  • 0

Date Published

21
6
10
12
9

Review from Julie A (Mother of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels Healthcare are a professional, caring health care provider who have been attending to my son's needs for a number of years. First-class staff who are thoughtful and caring. They have always been obliging even in emergencies outside of specific call times. The staff who attend my son are always
pleasant and brighten up his day. The same carers are allocated to my son so that it becomes a more personal service rather than just a job. A rapport is built up between client and staff which makes the client more at ease about having to have care staff call. My son and I are so grateful for not only the care that they offer but for the mental health side of things. It can be pretty lonely on your own all day and the staff at Angels certainly keep him in good spirits! All in all an all-round professional, caring company providing an excellent service!

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you very much for your kind comments. Here at Angels, we are always happy to help and do our best to meet the individual's needs. We are extremely overwhelmed with this review, thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Angels Healthcare Birmingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Angels Healthcare Birmingham is calculated as follows: ( (56 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angels Healthcare Birmingham is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (13)

Alison

Alison Leek

Job Title: Manager

Joined: 2008

I have been part of Angels Healthcare since 2008, I started as a carer and worked my way up to care coordinator and then manager.

Limara

Limara Houlston

Job Title: Care Coordinator

Joined: 2009

My name is Limara I have Been working for Angels since 2009 I started as a carer and progressed to a care co-ordinator for the last 6 years.

Kelly

Kelly Britton

Job Title: Senior Care Assistant

Joined: 2012

I have been working at Angels Healthcare since 2012 as a senior care assistant

Ellie

Ellie Taylor

Job Title: Home care assistant

Joined: 2024

I started my role as a home care assistant in May 2024.

Margaret

Margaret Dipple

Job Title: Home Care Assistant

Joined: 2023

I have been working with Angels Healthcare since June 2023.

Emma

Emma Lewis

Job Title: Home Care Assistant

Joined: 2024

Hi I’m Emma I’m new to the team starting this year 2024.

Chelsea

Chelsea Waldron

Job Title: Home Care Assistant

Joined: 2021

Been a carer for Angels since June 2021.

Paula

Paula Mcgougan

Job Title: Care Assistant

Joined: 2018

Been working for Angels since March 2018.

Maxine

Maxine Hall

Job Title: Senior Care Assistant

Joined: 2015

Hi, I’m Maxine I have been working as a senior with Angels Healthcare since December 2015.

Chantelle

Chantelle Smith

Job Title: Senior Care Assistant

Joined: 2020

Hi, I’m Chantelle and have been with Angels as a senior home care assistant since May 2020.

Helen

Helen Shearman

Job Title: Home Care Assistant

Joined: 2021

Hi, I’m Helen I have been a care assistant with Angels since June 2021.

Marie

Marie Ford

Job Title: Home Care Assistant

Joined: 2023

Hi I’m Marie I have been with Angels since March 2023.

Ashia

Ashia Begum

Job Title: Home Care Assistant

Joined: 2022

My name is Ashia I have been with Angels since January 2022.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angels Healthcare Birmingham to verify any information. View our terms and conditions. Angels Healthcare Birmingham has an Enhanced Service - more info.