Angels Healthcare Birmingham

Enterprise Centre, 1 Hedingham Grove, Chelmsley Wood, Birmingham B37 7TP
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9.8 23 Reviews
  • Angels Healthcare Birmingham, Birmingham
Angels Healthcare is a provider of quality care services, reaching out to those members of the community who need extra assistance in order to enable them to remain independent whilst enjoying the comfort and privacy of their own homes.

Starting in 2003 & now employing over 40 staff who provide care to the people of Solihull & North Warwickshire, the team are based in Chelmsley Wood, which is easily accessible by bus & train.

Their prime objective is to provide a service which recognises the intrinsic value of people, regardless of circumstances, by respecting their uniqueness and their personal needs and treating them with respect.
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Care Provided by Angels Healthcare Birmingham

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £30

Taking on direct payments service users for Birmingham, Warwickshire & solihull
Please contact the office for more information

These prices are only a guideline, please contact Angels Healthcare Birmingham to find out the exact price for your requirements.

Contact Angels Healthcare Birmingham to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Angels Healthcare Birmingham to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • JILL CHURCH (Manager)

Angels Healthcare Birmingham Reviews (23)

9.8

Angels Healthcare Birmingham has a Review Score of 9.8 (9.807) out of 10, based on 14 reviews in the last 2 years.
Over all time Angels Healthcare Birmingham has 23 reviews.

Overall Experience
  • 17
  • 4
  • 1
  • 1
  • 0
Date Published
  • 23
  • 5
  • 8
  • 14
  • 9
Reviewer Connection to Angels Healthcare Birmingham
  • 11
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from William G (Son-in-law of Client) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Angels cared for my mother-in-law for a year before she died at home and provided excellent support for my father-in-law during this time. After her death, when my father-in-law's health began to deteriorate, we had no hesitation in asking for their help once again. As individuals and a team, they
are caring, compassionate and very professional. They not only fulfil their routine duties excellently but are also flexible, responding to changing needs or challenging circumstances as they happen. As a family living at a distance, we particularly value, in agreement with my father-in-law, their communications with us, their quickness to alert us to any concerns or developments which enables us to respond in a timely manner ourselves. We could not be more grateful or appreciative of their support.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for such a lovely review. We are so pleased that you and your family were happy with our service. We always aim to provide the best quality of care we can. Again, thank you and we wish you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn B (Daughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Angels Healthcare helped to look after my mother last year when she was sent out of hospital at end of life. The care that my mother received from Angels was just brilliant, they supported us all as a family, not just my mother. The carers are very passionate and dedicated to their job. We could not
have asked for better.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you very much for your kind comments we are overwhelmed with this review. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie A (Mother of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Angels Healthcare are a professional, caring health care provider who have been attending to my son's needs for a number of years. First-class staff who are thoughtful and caring. They have always been obliging even in emergencies outside of specific call times. The staff who attend my son are always
pleasant and brighten up his day. The same carers are allocated to my son so that it becomes a more personal service rather than just a job. A rapport is built up between client and staff which makes the client more at ease about having to have care staff call. My son and I are so grateful for not only the care that they offer but for the mental health side of things. It can be pretty lonely on your own all day and the staff at Angels certainly keep him in good spirits! All in all an all-round professional, caring company providing an excellent service!
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you very much for your kind comments. Here at Angels, we are always happy to help and do our best to meet the individual's needs. We are extremely overwhelmed with this review, thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Angels Healthcare Birmingham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Angels Healthcare Birmingham is calculated as follows: ( (68 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angels Healthcare Birmingham is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (10)

Limara

Limara Houlston

Job Title: Care Coordinator Joined: 2009

My name is Limara I have Been working for Angels since 2009 I started as a carer and progressed to a care co-ordinator for the last 6 years.

Kelly

Kelly Britton

Job Title: Senior Care Assistant Joined: 2012

I have been working at Angels Healthcare since 2012 as a senior care assistant

Margaret

Margaret Dipple

Job Title: Home Care Assistant Joined: 2023

I have been working with Angels Healthcare since June 2023.

Emma

Emma Lewis

Job Title: Home Care Assistant Joined: 2024

Hi I’m Emma I’m new to the team starting this year 2024.

Chelsea

Chelsea Waldron

Job Title: Home Care Assistant Joined: 2021

Been a carer for Angels since June 2021.

Paula

Paula Mcgougan

Job Title: Care Assistant Joined: 2018

Been working for Angels since March 2018.

Maxine

Maxine Hall

Job Title: Senior Care Assistant Joined: 2015

Hi, I’m Maxine I have been working as a senior with Angels Healthcare since December 2015.

Chantelle

Chantelle Smith

Job Title: Senior Care Assistant Joined: 2020

Hi, I’m Chantelle and have been with Angels as a senior home care assistant since May 2020.

Helen

Helen Shearman

Job Title: Home Care Assistant Joined: 2021

Hi, I’m Helen I have been a care assistant with Angels since June 2021.

Marie

Marie Ford

Job Title: Home Care Assistant Joined: 2023

Hi I’m Marie I have been with Angels since March 2023.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angels Healthcare Birmingham to verify any information. View our terms and conditions. Angels Healthcare Birmingham has an Enhanced Service - more info.