Sonder Home Care

My parents. ages 88 and 93, needed a 'little' help, especially Dad who at 93 and with early Alzheimer's was unsteady on his feet. Mum's vision was poor, and she tried extremely hard to keep their home clean and neat, but helping Dad shower was something she finally admitted she needed help with. Home Instead's carers only visited for 2-hours a week, but the care and compassion shown towards my parents was exceptional. Unfortunately, Mum passed away only six weeks after he started, but the continued support he gave to Dad, my sibling and I before Dad's move into a permanent care home will never be forgotten. It is clear that the staff truly care for their clients and we have no hesitation in recommending Home Instead.

Your preliminary visit, and the second to introduce your carer, were extremely reassuring. The carer was congenial, conscientious and supportive.

My carer has been a fantastic support to me following the death of my husband. Home Instead reacted very quickly to the coronavirus situation, and I am very impressed with their swift action and precautions. The office staff are always helpful and keep me informed of any changes to the schedule. I cannot thank everyone enough for their care and support.

We have been delighted with the service provided by Home Instead since we commenced using it in January 2020. It has been professional, skilful and above all, kind. Their timekeeping is excellent, and advice freely is given.

The compassionate care they gave made a deeply troubling and upsetting time more bearable, especially at a time complicated by Covid, and I would recommend them to anyone.

I knew nothing about Home Instead until a friend recommended. Brilliant from initial meeting when I wasn’t sure, incredibly flexible - what you want, when you want and how you want. Changes dealt with quickly and efficiently and my dad dealt with kindly and with respect. Have sadly just had to give notice as he now needs more - we will all miss you. Thank you.

My experience of Home Instead has generally been excellent. Carers are pleasant and helpful, and at least they "go the extra mile."

We have used Home Instead (Elmbridge & East Spelthorne) for over a year now and the service is excellent. Staff are very committed, seem well-trained and the organisation from the office is very good. We generally get the same core staff so our father knows the team and feels quite comfortable with everything. Even during the Coronavirus isolation period they continued, without hesitation. They show our father great respect and friendship and keep us informed of any worries or issues. It gives us great peace of mind and allows our father to continue to live in the home he loves.

We would recommend this branch of Home Instead to anyone considering a care-in-the-home service.

Despite my first contact being on a Saturday (out of office hours) I received a response within an hour; extremely helpful staff and couldn't have done more for us in an extremely challenging situation; nothing was too much trouble to put my mother (just released from hospital) at her ease and help her at home to get back into her usual routine; thoughtful and kind carer always asking what my mother would like done so she felt in control; can't fault them and 3 weeks on still in awe; honest and trustworthy; definitely to be recommended (I was recommended Home Instead by a friend who also uses them).

My mum was struggling during the coronavirus lockdown and being isolated in Esher we decided to use the Esher Home instead service for a daily visit. I have to say it has been brilliant, the service responded quickly within 2 days to set up a full care plan. My mum who is usually quite anxious letting strangers in her home has said that the carers are lovely. They cook her food every evening, last-minute additions to unpack food deliveries or pick up medication or the odd additional food items were not a problem. My mum is a lot happier now and it is a relief to the family.

My mum has now moved into a care-home but had Home Instead carers for nine months, was cared for well and made some good friends along the way.

My mum was supported by Home Instead for four years before finally having to move into a residential care home in October 2019. I cannot thank the carers enough for everything that they have done for my mum, from companionship to cleaning, personal care to shopping. She would never have been able to remain safely and securely in her own home for so long had it not been for the wonderful support that she received. I have recommended Home Instead to several people in the past and would not hesitate to do so again.

My mother and I were regular visitors to Dementia cafes in the area, they are a lifesaver. The people are so friendly, it’s a safe environment and so much information is exchanged. I have also, been present at the cycle day they arranged, what a fantastic experience and the looks on everyone’s faces said it all. The Cinema visits again were a joy to go to. A relaxed atmosphere where no one was judged and the atmosphere relaxed. (Last visit, my mum actually fell asleep and snored. Not o dole complained) These activities supplied are amazing and life-changing. Cannot recommend highly enough.

Excellent service provided, went above and beyond to provide care in a rapidly changing scenario. Very good communication with agency.

They offer a 5* service

Can't recommend Home Instead enough. From management to carers, everyone has been fantastic. Mum was well cared for, they gave her back her dignity, communication was efficient both with carers and management.

Everything is absolutely super. Many thanks.

We were over the moon with the care and compassion shown to Dad from Home Instead. From the management team, all the way through to the caregivers the staff were friendly, helpful, considerate, reliable. We can't speak highly enough of the company. If it wasn't for the fact that Dad now needs some extra help and has moved to a care home we would be more than happy to carry on with Home Instead.

Very well done, thank you.

I have been very happy with the service my husband has received. The carers have been kind and very respectful with a lovely sense of humour.

All ladies take great care of me and my home is spotless. They all help me if I need shopping and always empty my bins.