Sonder Home Care

Thank you to all the team for being so kind

Mum’s needs have only been short term due to a hip replacement, but if ever we where in the need again for help we would only call the Head of Care at Home Instead!

While receiving the service all staff were prompt, pleasant, and helpful to my mother. It gave my brother and I much peace of mind. Despite much Covid related sickness in the team, Home Instead still managed to find someone to visit. Many thanks for a year of excellent service.

From a position where my mother (who is a very independent-minded 90-year-old) was resistant to the idea of any 'carers' she now looks forward to the visits from Home Instead who provide general help to assist with her poor eyesight and hearing. She has the same 2 carers each week - they also take her out to the shops - providing an arm for support, emotional support with general worries, making appointments (she finds it difficult to see and hear on the phone), attendance at medical appointments when the family can't take her, and she loves them! She's really fond of her girls and relies on them twice a week. I can't recommend Home Instead enough for the first, gentle steps they have taken to reassure my mother into accepting a little help, meaning she can remain independent. They are very flexible - helping on tasks that are needed each time they come. They have helped me to, I work full time - and so have taken a lot of the worry away that I need to be there all the time.

After a stay in hospital after a few falls then a terrible experience in a care home for respite care, we bought Mum home to have care in her home. Home Instead arranged the care within a few days, which was excellent. One lady came out to assess Mum and treated her with the respect and care she deserved. The care plan was written up with input from Mum and myself. We had sleeping night care the first week, and the carers were all so lovely and understood this was all so new to Mum. She had been totally independent before. We also had morning and lunchtime care. All the carers have been wonderful and such a help for Mum, who is improving lots, and we have now dropped the evening slot. Would definitely recommend Home Instead. Thank you to all the team. The office staff are fantastic too and respond to all my emails immediately, and we get informed of changes of carers too. Having a small team of carers is really good as Mum gets to know them well.

Thank you to all the team.

The service from Home Instead has been excellent throughout. The continuity of care giver was really important, and any change of carer was notified in advance. The care givers showed compassion, willingness to do all they could to help and a genuine interest and commitment to providing the highest standards of care. There were regular quality checks and the office staff were always helpful. Thank you all.

They communicated well amongst themselves and so tips on how to care for my mother were passed on. Some of the carers have been with my mother since the beginning of her care needs. She and we children developed a strong bond with them and trusted them completely.

I am very happy with all aspects of Home Instead.

The coordinators and carers have provided excellent support to our mother who has dementia. They work with us adapting to her changing needs. They try to keep the carers consistent which is really appreciated. The app is excellent, it is reassuring knowing what has happened during the visit. We could not do this without them.

I needed carers to attend my wife over a four-day respite break and selected Home Instead because of the CQC rating and the positive client reviews. I wanted three hours of care each morning and one hour each evening. The company were able to fulfil my request despite it being a one-off event. All four carers were absolutely lovely. They were very well trained, highly competent, friendly and they all got on very well with my wife. The company communicated with me clearly throughout the planning process and the charming quality manager introduced the carers to my wife and myself in advance. I really cannot fault the service.

We feel very fortunate that my father was looked after by Home Instead (Elmbridge & East Spelthorne) carers for many months through 2020 and 2021, a period when he was extremely isolated. The carers were excellent, so kind, attentive and so efficient in liaising with each other. The managers and communications staff kept in touch with us too so we were never out of the picture. I commend all the staff and would certainly recommend Home Instead (Elmbridge & East Spelthorne) to others in a position of needing care at home.

The service received has been of a consistently high standard since we started using Home Instead (Elmbridge & East Spelthorne), approximately twelve months ago. The agency has been very flexible with their roster, often being able to help with additional visits at short notice. This has been really helpful to the family knowing this support is available at times when it is needed. My mother has also been very pleased with the service received and particularly likes the fact she only receives visits from a small group of carers, so has been able to establish good relationships with them. Occasional calls from the office team ensures the service is reviewed, to confirm it is still meeting the needs of my mum and if any changes are required. Communication from the agency has been very good, keeping myself and other family members advised of any issues promptly. Overall we have been very pleased with the service from Home Instead (Elmbridge & East Spelthorne).

During this very difficult year, I’ve felt very reassured that my mum is being well cared for and even had help with issues relating to my mum’s home, which has been very helpful.

Home Instead has been a great provider of services to my wife. In addition to morning bath assistance and evening getting ready for bed, Home Instead has developed a program for supervising exercises suggested by Hospital. This is done for up to two hours on weekday afternoons. The exercises have helped develop mobility. Home Instead has also provided a carer with car for our annual flu vaccination, and for the Covid-19 vaccinations. The range of carers has been large, but all have been acceptably trained, and learn to do the job efficiently very quickly. Home Instead is genuinely committed to the well-being of its clients.

Your relief carers are experienced, reliable and very pleasant and friendly. They treat the client with respect and gentleness making her feel very safe. They are a pleasure to have in the home.

Outstanding. The carers are all empathetic, caring, professional and excellent. The office staff all do their very best to fulfil wishes, however a short notice. Many of the carers go above and beyond.

As a family, we had to make the decision to keep my father in law at home in the last stages of his life or to organise a home. We chose to look after him at home which was the best decision we made, in hindsight. Home Instead were part of this process and without reservation, supported us through a very difficult time. Excellent carers with a passion for what they did, underpinned by a strong management team that organised exactly what we needed, as and when we needed it. Their advice was clear and useful amidst something we hadn't done before and their ability to relieve the pressure, take control and handle someone with cancer and in the final weeks of his life and the complication of a partner that had dementia and complicated day to day activities because of her affliction. I would recommend this company wholeheartedly, so much so that we are now using Home Instead from a part of London to support the lady with dementia, day to day. Thank you.

After the initial reluctance from my Mum of having someone come round to care for her/give her company she now really looks forward to their visits. The caregivers are very helpful and understanding towards my mother's needs and they always have her best interests at heart.

We only started in September this year but in that short time, your Caregiver has made a really positive difference in helping care for our brother. Lovely lady who makes a real effort. Thank you so much!