Sonder Home Care

I have had a good working relationship with Sonder over the years. There might have been a few bumps along the way, but Sonder management have always taken care to listen, rectify and apologise; this hasn't always been the case with other care providers. The kindness of the staff was of great importance to us and my godmother's long-term lunchtime carer became a lovely companion, also helping guide other less experienced carers from the agency, who were providing 22 hour care. My godmother was treated with dignity throughout and when the dementia became a real struggle, there was never a complaint or cross word from our Sonder carer, who increased her responsibilities without a mention, remaining calm, positive and compassionate throughout. Invaluable.

The service my father received from Sonder/ Home Instead was exceptional, not only in terms of the level of care but also in the manner it was delivered. Many of the staff went above and beyond was was expected of them. Always polite and patient, they treated my father with dignity and also provided great emotional support to my mother at some very difficult times. They were some of the most considerate and caring people I have come across.

We used Sonder Home Care while on holiday to support mum, who has dementia - and I couldn't be happier with the care provided. The whole team was fantastic - friendly, professional, and genuinely compassionate. The carers took the time not just to help mum with her needs, but also to sit and talk to her during each visit - which made a real difference. It was such a comfort to know she was in good hands while I was away. Highly recommend!

I am very pleased with the service my mother has received. The care taken initially to find out her needs and the right person to help us was amazing and very reassuring. The support via the app has been useful to see each week how the visit had gone. I could not recommend the team highly enough and would not hesitate to call again in the future if we needed more help. A very professional team with the needs of the client at the heart of the care provided.

I chose Sonder Home Care to provide care for my mother on the basis of a recommendation, and their Outstanding CQC rating. Initially, this was to provide care and support on Sunday mornings to help her go to church: this went very well, and I was very impressed by the kindness and resourcefulness of the carer. From November 2024, when her health got worse, the amount of care my mother needed rapidly increased. All the carers who visited were very competent with the physical side of the work, and also pleasant, friendly and able to communicate with and reassure my mother, whose dementia by this stage was moderately severe. The office staff have been extremely helpful throughout, showing a great deal of tolerance and flexibility in dealing with what were often very last-minute changes and requests for additional care. I am very happy indeed with the care that Mum has received.

We chose Sonder Homecare (which, at the time was part of Home Instead) to help me and other family members care for my wife because of their excellent reputation. We are extremely glad that we did so. The carers are all friendly, helpful and conscientious and come for their 4 visits a day at (or very close to) the scheduled times despite the frequent traffic problems in the area. My wife took to the arrangement immediately and got to know some of the carers well while chatting with them. We wouldn't be able to manage without them.

My mum has received care from Sonder Care for the last four years, beginning when I rang the office in desperation from my hospital bed when admitted for Covid during the pandemic. They swung into action with such professionalism and compassion and Mum has received the same high level of care since. Dementia is making her life more and more challenging and the office have helped increase both her care and the frequency of that care whilst keeping it within her budget. Her primary care worker is an absolute gem who really understands her and with whom I have a very good working relationship. The office members, meanwhile, are friendly and really efficient, always quick to put any changes into place that will help both my Mum and myself. I strongly recommend this care company.

We chose this company 7 years ago because the administration was excellent and the company was large enough to be able to provide flexible care for my parents. They were very good at matching them with the right carers and were quick to adjust the number of visits required when situations changed. The carers were wonderful: kind, caring and endlessly patient, enabling my parents to live at home for many more years than we expected. Mum and Dad would look forward to the visits. The app was really helpful in letting us know about each visit.

I chose Sonder Home Care to help me provide care for my mother in her own home, based on a personal recommendation and the agency's 'Outstanding' rating from the CQC. I was not disappointed. The care provided was always good and usually, outstandingly so. The carers were kind, knowledgeable, reliable, careful, courteous and really supportive, both to Mum and to me. The managers were understanding, helpful and flexible. They made every effort to ensure that most of the care was delivered by a small group of carers who got to know Mum well and responded quickly when I asked for increases in the number of visits and changes to the nature of the service needed. From the initial kindness I received from the member of staff who answered my first, tentative call to ask for some help, to the time when, sadly, Mum needed to move to be nearer her family, I felt that we were in very safe hands. An extremely difficult time for our family was made manageable. Thank you.

I highly recommend the company.

It was a very stressful time when Mum was hospitalized and then when discharged, needed assistance at home. We were referred to Home Instead by a friend. The lady at the Elmbridge office has been understanding, empathetic and wonderful to work with right from the beginning. She understood Mum's need and my (and my brother's) concern for her as we live overseas. This staff member has also been quick to address any of our concerns. The carers assisted with serving dinner, washing dishes, taking the bins out, and helping Mum get ready for bed. The carers have been great and Mum was particularly fond of three of the carers. The office staff have also been great and very responsive. My only recommendation would be to reduce the number of carers on rotation per client. Otherwise, the services from Home Instead have been good.

I benefited hugely from the Care provided to me by a charming carer who couldn’t do enough to help me. Being a few weeks on my own was a challenge and I appreciated the support I got from Home Instead at pretty short notice too.

It was an extremely stressful time leading up to Mum's Alzheimers diagnosis. Home Instead were recommended by the mental health team. Right from the outset when Kirstie came to meet Mum for an assessment I knew we were in good hands and felt like we had backup. Mum and myself were always shown great respect and were very flexible and understanding. I can't recommend the care pros and the organisation highly enough.

Sadly Mum's dementia deteriorated and she went into a home and then passed away on September 2022. We have continued to use Home Instead for my dad who is now living alone. Initially, we have had cleaners and now are having meals two days a week. Dad has a really good relationship with his carers, in particular with four carers, who are brilliant at their job.

Home Instead originally started caring for my mother-in-law and father-in-law. Unfortunately, my father-in-law died earlier this year, the care pros made his last moment at home comfortable, they treated him with dignity and respect. They helped support the whole family at a very difficult time.

Would recommend it highly.

All in all, a helpful and efficient service and I would definitely recommend Home Instead.

A routine was established pretty quickly, which gave us peace of mind when we couldn't be there.

Our aunt had a wonderful team of carers who were always so caring and pleasant. We really felt that she was safe and looked after. As we were not distant we saw her most days and whenever we met the carers they were so nice and helpful.

Reliable, trustworthy and good at communication. No problems and my mum was very happy. The staff need 'directing' a lot, but once a routine sets in, all good. It's good they can flex up and down and change times.