Sonder Home Care

I have been the owner of Sonder Home Care for almost 10 years. started as the owner and I am so happy I did, as we have served and continue to support many delightful, local residents with amazing histories and stories to tell.

I am delighted that we have been rated Outstanding by CQC, a feat which only 4% of businesses across Britain have achieved. This is because staff relentlessly deliver to such a high standard.

Hello, I’m John, it’s my role to manage the day-to-day activities of the franchise with the collaboration and guidance of the business owner – Damien Nolan. I joined the company in 2020 from a different sector a short time before the start of the pandemic, so it’s been a steep learning curve. I’m fortunate to have become a member of a wonderful team of people who all go the extra mile every day. Home Instead is a fast-paced environment, the days fly by and never pass without me learning something new.

When I’m not in the office I like to spend time with my daughters, go bike riding and walk with my rescue dog, Pablo.

I have been with the company for 8 years. I began as a carer and worked my way up to the office team, dealing with new care enquiries.

My role is to meet the prospective clients and their families, to help find the best care solution for them.

I love my job as I get to work with an amazing team every day, who are all dedicated to improving the lives of individuals in our local community.

I started my career with Sonder as a carer and I quickly realised this was the job for me!

I have worked in many different parts of the company, and I have enjoyed it all! From starting as a carer to being a team leader and working on the client experience team. My current role is scheduling all of our care calls, to ensure that all the clients receive the care that they require, with their usual carers.

I am especially proud of being a finalist for the ‘Unsung Hero Award’ in the Surrey Care Awards in 2022!

I have worked with Sonder for nearly 6 years. I started as a Carer and loved the job from day 1, I have been promoted throughout the company to my current role as Client Experience Manager in 2022.

My role involves completing the care & risk assessments, as well as building the care plans for clients, to ensure that they are receiving the level of care that they need to remain living independently.

I am lucky enough to work with an amazing team in the office and our wonderful carers and could not be happier.

I'm Jez - Business Development Director at Sonder. My job plays a vital role in shaping how Sonder connects with the wider community. I work closely with the marketing and events team driving partnerships that go above and beyond traditional in-home care. I love collaborating with local businesses and charities to make sure our clients experience more than just care and companionship at home.

My name is Emily, I am the Client Experience Manager. I have worked with Sonder since January 2021. I started at 18 years old as a carer, progressing to now being a Client Experience Manager, being supported in every step along my career path

I enjoy working for Sonder as being able to support local residents and knowing we make a difference in their daily lives by supporting them to continue living in their own homes is such a pleasure.

I have worked with Sonder for nearly 4 years, and I love looking after our clients, now I deal with scheduling.

I love my job role, as dealing with day-to-day issues becomes a lovely challenge to overcome.

I love the environment and the team, as we work together to thrive and fulfil all of our client's needs.

I joined Sonder originally as a carer visiting our wonderful clients in their homes. From the very beginning, I discovered just how much I loved the role—getting to know each client, building relationships, and making a meaningful difference in their daily lives.

I was then given the opportunity to support our office team, where I now help coordinate staff rotas, manage calls, and ensure smooth day-to-day operations. I still enjoy going out to visit clients from time to time, which helps me stay connected to the heart of what we do. I also support our on-call service during evenings and weekends to make sure our clients and carers are always supported.

My role involves training and coaching new starters, as well as supporting and mentoring our current care staff by conducting spot checks and regular supervisions.

I joined during the Covid-19 pandemic as I wanted to do something to help, initially on a part-time basis. I enjoy every minute of working with clients.

I truly enjoy being part of the office team and working alongside such dedicated colleagues.

It is wonderful to end my working day knowing that I have made a real difference in someone’s life.