Home Instead Senior Care (Elmbridge & East Spelthorne)

Unit 2, River Mole Business Park, Mill Road, Esher KT10 8BJ

Home Instead Senior Care (Elmbridge & East Spelthorne)
Home Instead Senior Care (Elmbridge & East Spelthorne)
Home Instead Senior Care (Elmbridge & East Spelthorne)

Home Instead Senior Care (Elmbridge & East Spelthorne) provides a flexible care system to adults and older people with a wide range of needs, including companionship, personal care and help with household tasks.

A bespoke service is individually planned to suit each client, from a team of caregivers who prioritise compassion and empathy, including for adults with a diagnosis of dementia.

The branch is part of a growing and respected home care business, that believes in rigorous training to keep care skills current and up-to-date with modern developments.

Group : Home Instead Senior Care

Person in charge: Teresa Bennett (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 55

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Elmbridge & East Spelthorne): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.4 Home Instead Senior Care (Elmbridge & East Spelthorne) has a Review Score of 9.4 (9.417)

The Review Score of 9.4 (maximum of 10) for Home Instead Senior Care (Elmbridge & East Spelthorne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Elmbridge & East Spelthorne) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Home Instead Senior Care (Elmbridge & East Spelthorne) is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Elmbridge & East Spelthorne) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Elmbridge & East Spelthorne)?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Elmbridge & East Spelthorne)

  • Daughter of Client/Service User
    5
  • Son of Client/Service User
    2
  • Husband of Client/Service User
    1

The carers have been brilliant with Mum and provided support to my sister and I at a difficult time due to Mum’s failing health.

How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Exceedingly good and thoughtful care for client. Excellent support for carers. Remarkably good timekeeping. Willingness to take on many unexpected tasks. Always arrive with a smile.

How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead came out within a few days to assess Dad and our needs. Within a few days, a care plan was put forward, along with carer details etc, a printable sheet to attach to dad's worktop of the carer visit schedule and photograph to help Dad with his Alzheimer's. After Dad's initial reluctance at the start of his carer visits, Home Instead worked with us to help ease the transition gently and effectively, his carer has become part of the family. Dad now looks forward to seeing him every day twice a day and we can't speak too highly of him. He has been a godsend to us in looking after dad (while we are at work and looking after a young family), in administering his medication, housework and prompting dad where required in personal care. In addition and more importantly for us as a family, his carer is also taking dad out walking in the fresh air to aid his balance, making him his meals and getting in food where necessary, and generally being an excellent companion. A wonderful find!

How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum receives exceptional care, caregivers are extremely caring, kind, patient, constantly look at ways to care for mum, e.g. Mum is now resisting food, caregivers are now giving mum her main meal at lunchtime rather than at 5 pm. Mum will be more responsive and able to eat her meals. Caregivers report any concerns, family members notified and ambulances, doctors or other medical professionals are called as appropriate. Caregivers manage household tasks willingly and are pro-active regarding shopping (sending shopping lists to family) and putting it away. Caregivers collect medicines from the local pharmacy. In conclusion, I have total confidence with the care that is given and cannot praise enough all the staff for their care and commitment to Mum. Home Instead also provide support to my sister, brother in law and myself, give advice, assistance to us and sometimes just listen to us talk, which is a great help to us and instrumental in helping us cope with a very difficult situation.

How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The approach of Home Instead carers and staff is one of both professionalism and dedication. They have taken great care of my mum ever since she has needed day to day support in her home. They react quickly to all requests she makes, but as importantly they have been proactive in contacting me in situations where they feel she has an urgent requirement or where they feel that something may be amiss. If there is an immediate issue they often deal with the problem and then let me know afterwards that everything is ok. On many occasions they have gone over and above the normal duty of care in providing support and companionship. They are kind and courteous. I feel confident that if I ask them to monitor or react to something they will do there best to assist. I would certainly recommend their services to anyone with an elderly relative that wishes to stay in their own home.

How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

First time dad had any form of care, so I was unsure how it would go. He was pleased with all the Home Instead staff and welcomed their help. Carers were very thoughtful in the way they supported dad. I welcome the way Home Instead will adapt to the individual requirements of the client, a flexible, friendly approach.

How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Without exception, every member of staff has shown great care and respect for my Father and also showed the same care to my Mother during her final months.

My Father very much enjoys both the support and the company the Ladies provide, I would happily recommend this agency to anyone considering care support.

How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Since starting using Home Instead Walton On Thames in 2015 we have been extremely pleased with the level of service provided. Staff are very caring, usually prompt and having a full hours visit means they are not rushed and able to chat as well as do the necessary jobs. Any queries or issues are dealt with quickly and efficiently and we have only had two instances where carers have not turned up as booked. On both occasions this was due to computer programmes not allocating the visits not through any fault of the care visitor. Home Instead give us peace of mind and if my 90 year old father is found to be unwell or needs a doctor/ extra care I am immediately alerted. I have no hesitation in recommending to others and indeed already have.

How likely would you be to recommend Home Instead Senior Care (Elmbridge & East Spelthorne)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

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