Unit 7 Windermere Building, Dewent Howe, Workington CA14 3YP
Owner : Julie McFarland
Person in charge: Julie McFarland (Manager)
Type of Service: Home Care Agency (Privately Owned)
Services Offered: Adult Care (18+)
Care Offered: Alcohol Dependence (Past or present) • Dementia • Drug Dependence (past or present) • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on Jemcare: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.5 (maximum of 10) for Jemcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Jemcare in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Jemcare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for Jemcare is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Jemcare has a Review Score of 6.5 (6.500) from 1 Reviews
Review submitted from a Website Submission by Wendy S (Friend of Client) on Thursday 23 March 2017. Relates to March 2017.
The staff coming into my Mother's home have been truly amazing, they have never been late she has always known who was coming and both of them have looked forward to each staff member coming describing them as "a breath of fresh air coming into the house". On top of PC duties which were carried out with the highest regard for dignity, infection control and promoting and maintaining independence on each occasion, the staff also did little jobs they couldn't do themselves which made a big difference and I personally cannot thank them enough. Both my parents have said what a "stress-free" and " reliable" experience they have had from Jemcare and are only sorry there is no room at present for them to be their provider on a full-time basis. I can highly recommend Jemcare having done the job personally for many years and being an NVQ assessor I could not fault the staff or the management on any area of the care and service provided and I personally cannot thank them enough.
How likely would you be to recommend Jemcare? Extremely Likely