Kemble at Home

Sigeric Business Park, Holme Lacy Road, Hereford HR2 6BQ
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9.9 55 Reviews
  • Kemble at Home, Hereford
Kemble at Home is a family run business, operating under the same family for over 30 years. It offers award-winning home care and live-in care in Herefordshire and neighbouring counties. The company is regarded among the best in the region and has been rated ‘Outstanding for Caring’ and ‘Good Overall’ by CQC in September 2019.

Kemble at Home has won several awards for its outstanding company culture, which is truly carer-led and gives clients complete control over their own care. For example, the company has won the Care Employer Award at both the Great West Midlands Care Awards (2019) and the Hereford Times Health and Social Care Awards (2019), and has won Top 20 Awards for Providers in the West Midlands by homecare.co.uk in 2017, 2018 and 2019.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1800

Visiting Care - For visit on public holidays, Easter Saturday and Easter Sunday, we charge 50% above the standard weekday rates; for visits on Christmas Eve (from Noon), Christmas Day, Boxing Day, New Year’s Eve (from Noon) and New Year’s Day we charge double the standard weekday rates.


Live-In Care - To enable us to reward our staff for working on holidays, we charge higher rates for visits on certain days of the year. For visits on public holidays, Easter Saturday and Easter Sunday, Boxing Day and New Year’s Day we charge 50% above the standard daily rate; for visits on Christmas Day we charge double the standard daily rate.
 

These prices are only a guideline, please contact Kemble at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Kemble Developments Ltd

Person in charge

  • Jason Walker (Registered Manager)
9.9

Kemble at Home has a Review Score of 9.9 (9.851) out of 10, based on 16 reviews in the last 2 years.
Over all time Kemble at Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kemble at Home
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Total of 55, showing 21-40
Review from Emma F (Goddaughter of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kemble at Home were amazing. They couldn’t have done more and been more helpful if they tried. They helped me to work through a maelstrom of information and options and were an incredible source of support and information. Their care staff were all wonderful and the office was so lovely to deal with.
I absolutely recommend them to anyone looking for help/carers.
Reply from Jason Walker, Head of Visiting Care at Kemble at Home

Hi Emma, thank you so much for your feedback. We are so pleased that you were happy with the service you received from us. I will pass your feedback on to the team. Best Wishes.

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Review from Patricia B (Wife of Client) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers give my husband all the support and care he needs. Nothing is too much trouble for them. He has gained a lot more confidence since they have been helping him and now enjoys their visits.
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Review from M R (Client) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a new, first-time client I was anxious. I need not have worried, the ladies are experienced, hardworking, kind and fun to have in my home.
Trustworthy and willing.
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Review from Liz R (Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Kemble at Home care for a few months now as I have a form of Parkinson's that leaves me with very poor mobility. We have a carer for an hour for four mornings a week. They are all excellent – professional, kind and efficient. They help with my shower, making the bed, and other chores
around the house. Nothing seems to be too much trouble for them. In addition, they arrive on time and I always know from the rota who to expect. I would one hundred per cent recommend Kemble to other people. It means that my husband who has to do a lot of care these days can have a well-earned rest.
Reply from Jason Walker, Head of Training & Development at Kemble at Home

Dear Liz, thank you so much for your review, and we are over the moon that you are benefiting from the support you receive from us. I shall pass your comments on to the team. Best wishes.

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Review from Wendy C (Daughter of Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have engaged Kemble's live-in services for several years now. All the carers have been considerate and caring and have treated our mother, who has Alzheimer's disease, with dignity. The 2 ladies who are currently on rotation are exceptional: we trust their integrity, they are professional in their
approach, easy for my sister and me to work with, cheerful and helpful. This enables Mum to remain living in her own home and, for us, her daughters, to spend time with Mum during our frequent visits and to deal with all that's entailed with running a rural, character property!
Reply from Jason Walker, Head of Training & Development at Kemble at Home

Dear Wendy, thank you for your review and we are thrilled that the support for your mother is going so well. We will feedback your comments to your mother's current team. Best wishes. Jason

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Review from Luke C (Son of Client) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Kemble are lovely, from the staff in the office to the carers that come in to cover Mum's 24 hour carer's break. Mum's 24 hour carer is fantastic, she really looks after Mum well, she is a great cook and a really caring carer.
Reply from Jason Walker, Head of Training & Development at Kemble at Home

Dear Luke C, thank you very much for your review. I know the team thoroughly enjoys providing support to your mother. Best wishes. Jason

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Review from Ann S (Client) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
First impressions attention to detail are essential for me when purchasing goods or a service. Kemble at Home impressed me with their 'tell us how we can help and we will do our best to do it' approach. After 12 weeks I have a team of ladies who travel 10 miles from their office along narrow lanes to
my house, who have cheerfully learnt my routine. I am deaf so lip-read - Kemble sourced masks with a clear panel in them for the carers to wear which is brilliant. I am kept informed if the carer is going to be late or if it is a different lady to the one on the booking detail which is emailed to me weekly. I have to be supervised walking outside, while the carer and I walk up to my gate we have an interesting conversation on all sorts of topics - never about their other clients or the office staff. The standard of care and support I have is consistent with attention to detail. My daughter was wary at first of letting others care for her mother. Now she is confident Kemble carer's do.
Reply from Jason Walker, Head of Training & Development at Kemble at Home

Dear Ann S, we are so pleased you are happy with the level of support we provide to you. I will share your feedback with the team.
Best wishes,
Jason (Head of Training & Development)

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Review from Linda C (Client) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kemble at Home were an enormous help when I came home after surgery and two weeks in hospital. They provided me with personal care, housework, and guidance and advice with my exercises essential to my recovery. The carers were very professional and attentive to my needs, so I would like to say a big
thank you to you all.
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Review from Hilary Y (Daughter of Client) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the service that Kemble have provided since my mother suffered a stroke at the end of March. They were very helpful and professional and quickly provided a Carer to look after her full time when she got home from hospital.
The relationship between my mother and her Carer
has been very positive and she has made a good recovery during that time. Having a Carer has been an uplifting experience for her - the companionship has been a real bonus and she has benefitted from being in her home surroundings but with all the pressure of running the home lifted from her. We are very pleased and grateful with the outcome.
Reply from Jason Walker, Registered Manager at Kemble at Home

Dear Hilary, thank you so much for your review. We are very pleased that your mother has benefited from having a Live-In Carer and is now back to being independent again. Please do pass on our best wishes.

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Review from Lesley C (Wife of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who attend my husband for his personal care and general assistance are always cheerful, kind, polite, hard-working and willing to do anything I ask of them, from putting the washing machine on to vacuuming the kitchen. My husband enjoys their visits and company, as indeed do I. They take
a considerable burden off me, and consequently my physical and mental health is improved.
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Review from Maurice P (Husband of Client) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Appeared very professional at the first point of contact and my first impressions have been confirmed. A first-class outfit. Excellent staff.
Reply from Jason Walker at Kemble at Home

Thank you for your review, I will pass on your feedback to the West Team Manager.

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Review from Elizabeth D (Client) published on 21 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff and service, who are always prepared to take that further step to ensure that clients needs are fulfilled.
Reply from Jason Walker at Kemble at Home

Thank you for your review, we are pleased to hear your team go above and beyond and that you are happy with the support we are providing you. Best wishes. Jason

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Review from Carol J (Sister of Client) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has complex health and social care needs which demand the highest standards of care and in our experience, Kemble at Home does not fall short. The Care Manager for Kemble's West Herefordshire team works with us in an incredibly efficient and committed way to ensure that my brother has a small
team of carers with whom who he gets along and has trust in. The standard of care they provide is high, and we find the service is truly flexible to meet his needs for such things as Doctors appointments etc. Nothing is too much trouble whether it's a short notice change to the rota or a change to the usual activities the Care Manager always deals with such requests professionally and very quickly, we have never been let down. It's just good to know there is someone at the end of the phone who knows my brother very well and will always provide sensible advice and respond to any requests or observations. Very happy with Kemble at Home.
Reply from Jason Walker at Kemble at Home

Dear Carol, thank you for your lovely feedback, I will pass on your comments to the West Team Manager.

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Review from Stan C (Client) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kemble at Home has looked after me for 5 years in my own home giving me the independence needed, with all good care staff.
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Review from Theresa (Client) published on 13 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team at Kemble are always friendly and professional. They support me physically and mentally so I have the confidence to maintain an active lifestyle. They help to stop my worries and anxieties of going into society. I would recommend them always.
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Review from Janet M (Client) published on 21 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had multiple visits during the days after breaking one ankle and spraining the other and living in a 3 storey house. I continued with limited visits until a knee operation when they increased again. Now fully mobile I have a visit every 2 weeks to tidy up the house.
All the girls were extremely
pleasant and good with time keeping despite traffic problems in Hereford city.
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Review from Julie M (Daughter of Client) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely helpful and supportive team. The lead carer is exemplary and takes full responsibility of the team and my father's well being and keeps me up to date at all times.
Reply from Jason Walker at Kemble at Home

Dear Julie, thank you for your review. It is a pleasure to support your Father and we are glad your lead carer is working well for you.

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Review from Pauline G (Daughter-in-law of Client) published on 3 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kemble have been helping with looking after my mother-in-law since she came out of hospital in November. They were able to provide us with very good care from day one and we can't thank them enough for this. Over the period we had regular carers who came in and they all acted with care and compassion.
I would highly recommend them to anyone in the Hereford area who is looking for care for a loved one from the experience that we have had from the outset.
Reply from Jason Walker at Kemble at Home

Thank you for your Review Pauline, we have enjoyed supporting your Mother-in-Law and are pleased that she has regained her independence. Best wishes. Jason

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Review from Deborah B (Granddaughter of Client) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has type one diabetes and after a stay in hospital was released back to his home. Due to the family's work commitments, we decided to get some professional care to help with my grandad's needs. Kemble at Home was recommended to us, so we gave them a call and arranged the days and times we
required them to tend to my grandad. From day one we felt we had made the right choice, Kemble at Home's staff made us feel secure in the knowledge that our grandad would be well cared for and he was. The staff were very caring, honest, trustworthy and professional, my grandad thoroughly enjoyed the experience, he and us would recommend Kemble Care to anyone.
Reply from Jason Walker at Kemble at Home

Dear Deborah, thank you for your review. Our staff enjoyed supporting your Grandfather. We wish you all the very best. Kind Regards

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Review from Sharon (Friend of Client) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother in law and an old friend have Kemble at Home and are extremely pleased with the gentle and professional help they receive. I hope they are around when I need help.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Kemble at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Kemble at Home is calculated as follows: ( (85 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kemble at Home is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

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Meet the Team (6)

Martin

Martin Lewis

Job Title: Care Assistant Joined: 2011

Meet Martin, another one of our visiting carers - who celebrated his 10th anniversary with the company in August 2021 and joined us after initially retiring. Martin is one of those people who is really easy to talk to; he’s definitely a people person and he loves any opportunity to have a chinwag.


He was originally from Birmingham where he started off as an apprentice electrician. At the age of 21, he began his career with BT. He did a short stint of just some 37 years in total. It’s not very often these days you hear of someone staying in the same role for their entire working career. In 1990 he moved to the Madley BT station in Herefordshire as a sat comms power engineer.


In 2011 he was given the opportunity of taking voluntary retirement - who wouldn’t? Thinking at the age of 57 he would enjoy a relaxing retirement, “after 2 months I was bored, I needed something to get up for”. After speaking with his son, who at the time was working in social care (but now incidentally works for BT), he encouraged Martin to look into care work and recommended Kemble.
In August 2011 Martin joined the team at Kemble and in that time Martin has been both a carer and trainer, helping new employees at Kemble to find their feet. Some of the staff Martin has trained are still working for the company now.


How does he find being a carer? “You meet some really interesting people. I only go to gentlemen and they all have a life story to tell. We often compare notes as we are similar in age! I just enjoy meeting people and having a good chinwag”. Martin talks fondly about some of the clients he used to support and particularly enjoyed working alongside colleagues supporting clients.
When asked what would he say to someone in his shoes, looking for something to do part-time in retirement or semi-retirement he said “just give it a try, everyone is different with what they are happy doing. You are well supported at Kemble, the hours are good and I can fit my working hours around my home life and family”. The managers definitely know not to ask Martin for work on a Wednesday evening as Wednesdays are his wife’s night out for a meal!


Outside of work, Martin enjoys spending time with his family, especially his grandchildren. He’s heavily involved in the Hereford Rugby Club. He helped out in the juniors when his son was younger, he then became the 2nd Team Manager before becoming Fixture Secretary for a number of years. He now meets and greets opposition committee members on the 1st team match days both home and away.

Carly

Carly Garner-Green

Job Title: Care Co-ordinator Joined: 2009

Carly is one of our Visiting Care Co-ordinators and has been with us since 2009. There's not much Carly doesn't know about the ins and outs of the company. She works closely with two of our visiting care teams to ensure the smooth running of the rotas and that clients receive support from a familiar face.

Marisa

Marisa Jennings

Job Title: Visiting Care Manager Joined: 2015

Marisa started off as a visiting carer with Kemble ten years ago, and after two years, ended up becoming an on-call manager, where she was a point of contact for the out-of-hours. She then became a trainer and trained all the new carers in induction. Marisa then helped in the office. After a short while, she became a Live-in Care manager. For the last 2 years, she has been the Visiting Care manager for our South and West Teams and is close to completing her NVQ Level 5 in Adult Social Care.

Jason

Jason Walker

Job Title: Registered Manager Joined: 2012

Jason has been with Kemble for over 13 years and wears multiple hats. As well as being a Registered Manager, Jason is also our Head of Training & Development and runs our visiting care East and Ledbury teams alongside Carly.


Jason is - in some way - the most musically talented of our office staff. He initiated our Music Memories programme, which encourages people to explore the health benefits of music. He also plays the organ for local churches and leads a handbell ringing ensemble.

Dominic

Dominic King

Job Title: Managing Director Joined: 2021

Dominic took over the day-to-day running of the business from Peter in 2021. Prior to joining Kemble, Dominic had a varied career as a civil servant, which included supporting the successful sale of British Steel in 2020 and running the Secretary of State for Business’s office during the Covid pandemic, leading on the business support schemes, workplace guidance and the purchasing of vaccines.


Dominic has recently moved to Ledbury with his wife and soon-to-be first child (due in June). He is a keen tennis player, an open water swimmer, and enjoys mowing his lawn!

Peter

Peter King

Job Title: Managing Director Joined: 2009

Sharon and Michael King established Kemble Care in 1993. They retired from day-to-day management in 2009 but continue to be involved with strategic issues that concern the business.


Peter King, their eldest son, has been Managing Director since July 2009. Previously an Army Officer with the Royal Engineers, he set up and ran his own business before coming to Kemble Care. He was a director of the UKHCA — our national home care association — where he represented smaller providers of care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kemble at Home to verify any information. View our terms and conditions. Kemble at Home has an Enhanced Service - more info.