Kemble at Home

I started using Kemble in June when individual day care visits ceased to be enough to look after my mother who is living with deteriorating dementia. The Kemble carers have made a huge difference to her life, not just in addressing the specific issues that were facing us in terms of her wandering and putting herself at risk inside the home, but in providing her with regular, tailored home-cooked meals that she loves, keeping her clean and very well presented, organising regular low-cost outings and, above all, providing her with the companionship to reduce the anxiety that her condition generates. The difference in her overall well-being from a year ago, when her condition was actually less advanced, is quite astounding. The carers are flexible in helping me manage my life and work around Mum's needs, are always professional in their approach, but are deeply caring and kind. What they do is truly a vocation and I am in awe of their patience and commitment.

We have been using Kemble for a couple of years to provide home care and support for my elderly mother who has dementia. We feel very lucky to have found them as the service is excellent. Kemble is very proactive and helps with all sorts of things from shopping, cleaning, hair washes, taking my mother to appointments, cooking etc. The staff are very caring and my mother enjoys the visits.

We have used Kemble at Home for the last eighteen months and found them to be an absolute Godsend dealing with my mother's ongoing dementia and Parkinson's. The carers are fantastic, always friendly and very professional and nothing is too much trouble and they are very prompt. I would recommend Kemble too anybody who needs their services, just wish government would appreciate the vital role the care industry does in peoples' lives and reward accordingly.

Our family’s experience with Kemble at Home has been overwhelmingly positive. Our current care team are kind, conscientious, skilled and supportive. The management team work hard to ensure that we almost always have our regular carers and try their best to adapt to extra needs.

I find Kemble very supportive and good company and reflects to each carer I have.

As a retired nurse, I have high expectations and am rather difficult to please. Happily, over the last four years, Kemble at Home has continued to meet these high standards of care.

My father was suddenly in need of daily care in his home and my family needed immediate help to provide an appropriate amount of care for him. Kemble at Home were willing and able to jump on board within a few days of my enquiry. The service we received was always friendly and accommodating, flexible to suit rapidly changing needs, and completely transparent. Communication was great at all times, which was much appreciated, and all the staff were professional with my father and my family and communicated with one another. We had a small dedicated team looking after my father so he got used to familiar faces and so did we. The staff were also able to make referrals or guide us through contacting relevant services available to us, for example, occupational therapy and district nurses. I think the cost of the care was good value, and the pricing was very clear. I am very grateful to the team for all their help and support at a very challenging time for our family.

Superb care and compassion. Kemble at Home really listens and more importantly, hears. So happy we have chosen Kemble at Home for Dad. We feel that he is receiving 'home from home' care and love. Well done to the management for your attention to detail and kindness at such a difficult time for our family and for choosing to employ such superb carers.

Kemble at Home were amazing. They couldn’t have done more and been more helpful if they tried. They helped me to work through a maelstrom of information and options and were an incredible source of support and information. Their care staff were all wonderful and the office was so lovely to deal with. I absolutely recommend them to anyone looking for help/carers.

The carers give my husband all the support and care he needs. Nothing is too much trouble for them. He has gained a lot more confidence since they have been helping him and now enjoys their visits.

Trustworthy and willing.

I have been using Kemble at Home care for a few months now as I have a form of Parkinson's that leaves me with very poor mobility. We have a carer for an hour for four mornings a week. They are all excellent – professional, kind and efficient. They help with my shower, making the bed, and other chores around the house. Nothing seems to be too much trouble for them. In addition, they arrive on time and I always know from the rota who to expect. I would one hundred per cent recommend Kemble to other people. It means that my husband who has to do a lot of care these days can have a well-earned rest.

We have engaged Kemble's live-in services for several years now. All the carers have been considerate and caring and have treated our mother, who has Alzheimer's disease, with dignity. The 2 ladies who are currently on rotation are exceptional: we trust their integrity, they are professional in their approach, easy for my sister and me to work with, cheerful and helpful. This enables Mum to remain living in her own home and, for us, her daughters, to spend time with Mum during our frequent visits and to deal with all that's entailed with running a rural, character property!

The whole team at Kemble are lovely, from the staff in the office to the carers that come in to cover Mum's 24 hour carer's break. Mum's 24 hour carer is fantastic, she really looks after Mum well, she is a great cook and a really caring carer.

First impressions attention to detail are essential for me when purchasing goods or a service. Kemble at Home impressed me with their 'tell us how we can help and we will do our best to do it' approach. After 12 weeks I have a team of ladies who travel 10 miles from their office along narrow lanes to my house, who have cheerfully learnt my routine. I am deaf so lip-read - Kemble sourced masks with a clear panel in them for the carers to wear which is brilliant. I am kept informed if the carer is going to be late or if it is a different lady to the one on the booking detail which is emailed to me weekly. I have to be supervised walking outside, while the carer and I walk up to my gate we have an interesting conversation on all sorts of topics - never about their other clients or the office staff. The standard of care and support I have is consistent with attention to detail. My daughter was wary at first of letting others care for her mother. Now she is confident Kemble carer's do.

Kemble at Home were an enormous help when I came home after surgery and two weeks in hospital. They provided me with personal care, housework, and guidance and advice with my exercises essential to my recovery. The carers were very professional and attentive to my needs, so I would like to say a big thank you to you all.

The relationship between my mother and her Carer has been very positive and she has made a good recovery during that time. Having a Carer has been an uplifting experience for her - the companionship has been a real bonus and she has benefitted from being in her home surroundings but with all the pressure of running the home lifted from her. We are very pleased and grateful with the outcome.

The carers who attend my husband for his personal care and general assistance are always cheerful, kind, polite, hard-working and willing to do anything I ask of them, from putting the washing machine on to vacuuming the kitchen. My husband enjoys their visits and company, as indeed do I. They take a considerable burden off me, and consequently my physical and mental health is improved.

Appeared very professional at the first point of contact and my first impressions have been confirmed. A first-class outfit. Excellent staff.

Wonderful staff and service, who are always prepared to take that further step to ensure that clients needs are fulfilled.