Kemble at Home

I was able to arrange the contract at short notice. No fixed term was required which suited me as my need was post operative. I was required to give a minimum of 24 hours notice. The carers were helpful, considerate, friendly and respectful.

I recently used Kemble at Home to look after my grandfather for a week and a half so I could finally go on holiday. It was the first time he has had care and naturally I was quite stressed about it. I called around to various care providers in Hereford and they all spoke to me like I was an inconvenience rather than a client. They told me they were too busy, or that they would call me back (and never did).

Kemble at Home, however, were warm and welcoming and put me at ease. They called me back when they said they would. They provided me with a full rota of which carers would be visiting at which times well in advance. They let me ask lots of questions and assured me that they were very experienced and could deal with any situation that might arise while I was away.

The visits went very well, my grandfather loved the carers, and frankly barely missed me. At one point they even liased with paramedics/district nurses for me. I was truly able to relax while I was away :)

I recently used Kemble at Home to provide live-in care for an aunt near Ledbury. I couldn't have been more delighted with the care and support they provided. Their carers always went above and beyond, were incredibly kind and efficient at their job. I was always kept informed of any changes and felt very well looked after by the office staff. The care they provided truly improved the life of my aunt.

Overall, Kemble at Home has provided a high standard of care and peace of mind for our family. I would not hesitate to recommend them to anyone looking for dependable and compassionate home care services.

We have used Kemble at Home for many years because in our experience they are a cut above the rest. Management is always flexible, understanding and willing to change things around if necessary. Carers are the very best, just wonderful, always go above and beyond, a small team of regulars who make life so much easier for us all. We wouldn't go anywhere else!

We live out of the city in a very rural area so visits aren't easy and quick, but still we receive a service that shows our parents are in very safe hands. Queries and requests are flagged promptly and we know who is visiting and when. We are very grateful indeed for the service we receive.

Kemble are excellent,excellent communication via a messaging app and telephone,lovely people when you meet them,and doing an excellent job looking after my elderly friend who's like a second mum to me,kath is finding them all lovely and so helpful

This review is also written with Mums consent as she is the client and says her carers go above/beyond and are lovely ladies so thank-you ladies.

The care provided by kemble care has been excellent to date they are very caring and do everything that she has asked them we are happy with the service you are providing so far it has taken the pressure off me tremendously so I can concentrate on looking alfter her brother my partner now thanky you so much

An excellent service, caring and supportive staff.

My Father lost his wife over 12 months ago, I have LPA over my Father but live far away and can only visit monthly. Kemble set up a group App & if I have any issues ( not that I have had any ) everyone within Kemble is aware of any changes to visits, medication, appointments etc, it gives me great piece of mind. Keep up the good work.

Kemble provide total support for my sister who, due to a debilitating disease, is unable to carry out any tasks for herself. I can relax knowing she is in caring, safe hands through 4 visits of 2 carers a day. They carry out all tasks from personal care, feeding and lots of cheerful social interaction. This has become particularly important to us since the death of my sister's husband last September. I always know that someone is always keeping an eye on her, and the communication is fabulous: I am always informed of any issues that need my input or that I need to visit urgently. As I am the sole family member and am 40 minutes away this helps me enormously and allows me to relax and carry on a normal life while my sister is so reliably cared for.

Excellent support for my mother-in-law. The carers understand her needs and help her in a casual, friendly way that makes her feel comfortable. They keep us informed and we appreciate the communication.

My Father had live in/stay over care for nearly three years. He had one constant exceptional (5*) carer who brought light and laughter into his life and always went over and above the call of duty. She anticipated and cared for his every need, really understanding his personality and participating in his interests and passions. She built good relationships with his medical team and his friends and neighbours. She became a friend of the family.

Four other carers came and went, two in negative circumstances. After the initial meetings setting up the care package, the management team did not interact with me often and personnel changed a number of times without me being told. As my Father's health deteriorated and his needs changed, management did not communicate with me to help reassess his needs and offer further support to my Father, the carer or me, until it was too late. I was surprised that Kemble was not able to offer night care to facilitate my Father staying in his own home.

Always looking to be proactive and putting Mum first.

Totally reliable. Never had to use outside help before, but all the staff put me completely at ease. Lovely, lovely people all around!

We have recently increased the frequency of care visits to my parents following a period of time where my dad was unwell. As he is primary carer for my mum (who lives with Alzheimer's), we needed daily visits at varying intervals as dad recovered. The staff at Kemble at Home are unfailingly helpful, concerned and adaptable to our needs. They respond within the hour to requests and prompt, inform and advise as necessary. The group app is immensely helpful to relay information. We have discussed further levels of care moving forward and my parents and I are confident in care Kemble can provide. Thank you.

The wonderful carers of Kemble at Home first came to help look after Dad in 2017. Following his passing and our Mum's diagnosis of dementia, they were our first choice for care at home. Mum felt very lonely, upset and isolated although we as her family were visiting often. In August 2021 it was decided that care at home was needed, she did not want carers but as time went by she grew to love them all and enjoyed their company immensely. The care package was increased incrementally in line with the development of Mum's condition. The carers provided excellent care, they were kind, respectful, very supportive and went above and beyond to help her. As her family we were very grateful to know Mum was happy and enjoyed their visits at a very vulnerable time in her life. I had very good liaison with the office staff and the carers became part of my friendship group as well as Mums. I have no hesitation in recommending Kemble at Home to future clients. Thank you all so much.

Kemble at Home has provided excellent service to my father and my mother for the last four years until my father recently passed away. The care package was increased incrementally as his capabilities reduced, following a management home visit at each step. In the latter period, a small team of carers provided outstanding personal care, despite his behavioural challenges, they went above and beyond our expectations. We have so much praise and thanks for the Kemble team.

We started using Kemble at Home five months ago and to date have had excellent care for our mother who has dementia. We wanted her to stay in her own home as this is where she is happy and this seems to be working very well. We have two carers who work on a two-week on two week-off basis and both girls give our mother 100% first-rate care. She is very settled with them and stimulated as they take her out for drives in their car and arrange outings and meetings with her friends where possible. We are very satisfied with Kemble at Home and would recommend them.