What Type of Services does Kemble at Home offer?

Kemble at Home offers Home Care.

How many Carers does Kemble at Home employ?

Kemble at Home employs 80 carers.

Kemble at Home, Sigeric Business Park, Holme Lacy Road, Hereford, Herefordshire HR2 6BQ

Review from A L (Daughter of Client) published on 30 July 2025
Submitted via Website • Report

Overall Experience

Kemble have provided respite care to my father in the past and this has been excellent; the initial contact was easy and the manager came out to my father's home to do an assessment, it was a very personal experience. Once the care had been set up I was provided with a rota of who would be coming,

and a social media group was created, which allowed me to ask questions during my holiday and for them to notify me of anything, although they didn't, any minor issues were resolved without need for my input.
On the last occasion in June 2025, my father was taken ill whilst I was away, Kemble ensured that a GP was called immediately and my father was taken into hospital. Kemble liaised with the hospital regarding his release and kept me up to date; they were totally flexible in the care provided to meet my father's changing needs and, with very little notice, were able to continue the care well past the originally agreed end date.
An excellent service, caring and supportive staff.

Reply from Jason Walker, Head of Visiting Care at Kemble at Home

Thank you for your review, it was an absolute pleasure to support your father and I will share your review with the team. Best wishes

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dean B (Son of Client) published on 26 May 2025
Submitted via Website • Report

Overall Experience

Kemble have excellent staff that have such a personal touch for my Fathers needs.
My Father lost his wife over 12 months ago, I have LPA over my Father but live far away and can only visit monthly. Kemble set up a group App & if I have any issues ( not that I have had any ) everyone within Kemble is

aware of any changes to visits, medication, appointments etc, it gives me great piece of mind. Keep up the good work.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thanks for your feedback,, I know the carers enjoy supporting your father and I'm pleased we are able to give you peace of mind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catriona B (Sister of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience

Kemble provide total support for my sister who, due to a debilitating disease, is unable to carry out any tasks for herself. I can relax knowing she is in caring, safe hands through 4 visits of 2 carers a day. They carry out all tasks from personal care, feeding and lots of cheerful social interaction.

This has become particularly important to us since the death of my sister's husband last September. I always know that someone is always keeping an eye on her, and the communication is fabulous: I am always informed of any issues that need my input or that I need to visit urgently. As I am the sole family member and am 40 minutes away this helps me enormously and allows me to relax and carry on a normal life while my sister is so reliably cared for.

Reply from Jason Walker, Head of Visiting Care at Kemble at Home

Thank you for your review, we are so pleased that you feel reassured by the support we provide to your sister. I know the staff are very fond of her. I will pass on your feedback to the team. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P C (Daughter-in-law of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience

Excellent support for my mother-in-law. The carers understand her needs and help her in a casual, friendly way that makes her feel comfortable. They keep us informed and we appreciate the communication.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you for your review, the carers really enjoy supporting your mother-in-law and I will pass your feedback on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dianne B (Daughter of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience

My Father had live in/stay over care for nearly three years. He had one constant exceptional (5*) carer who brought light and laughter into his life and always went over and above the call of duty. She anticipated and cared for his every need, really understanding his personality and participating in

his interests and passions. She built good relationships with his medical team and his friends and neighbours. She became a friend of the family.

Four other carers came and went, two in negative circumstances. After the initial meetings setting up the care package, the management team did not interact with me often and personnel changed a number of times without me being told. As my Father's health deteriorated and his needs changed, management did not communicate with me to help reassess his needs and offer further support to my Father, the carer or me, until it was too late. I was surprised that Kemble was not able to offer night care to facilitate my Father staying in his own home.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you for your review. We greatly enjoyed looking after your father, however we disagree with a number of the points you have made and always swiftly looked into concerns you raised and are disappointed you feel this way and it is at odds with all the wonderful reviews we receive from both our clients and all our longstanding staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen N (Son of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience

Very responsive, always in contact and available, carers that care.
Clear with advice and support, good consistency of staff, both careers and management/administration.
Always looking to be proactive and putting Mum first.

Reply from Jason Walker, Head of Visiting Care at Kemble at Home

Thank you for your feedback, I will make sure I share this with the team. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E T (Client) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience

Totally reliable. Never had to use outside help before, but all the staff put me completely at ease. Lovely, lovely people all around!

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you for your feedback, it was an absolute pleasure to support you while you recovered from your operation and we are so pleased you are back to being fully independent. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N S (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience

We have recently increased the frequency of care visits to my parents following a period of time where my dad was unwell. As he is primary carer for my mum (who lives with Alzheimer's), we needed daily visits at varying intervals as dad recovered. The staff at Kemble at Home are unfailingly helpful,

concerned and adaptable to our needs. They respond within the hour to requests and prompt, inform and advise as necessary. The group app is immensely helpful to relay information. We have discussed further levels of care moving forward and my parents and I are confident in care Kemble can provide. Thank you.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you so much for your review. I will ensure to share it with the team. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne C (Daughter of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience

The wonderful carers of Kemble at Home first came to help look after Dad in 2017. Following his passing and our Mum's diagnosis of dementia, they were our first choice for care at home. Mum felt very lonely, upset and isolated although we as her family were visiting often. In August 2021 it was decided

that care at home was needed, she did not want carers but as time went by she grew to love them all and enjoyed their company immensely. The care package was increased incrementally in line with the development of Mum's condition. The carers provided excellent care, they were kind, respectful, very supportive and went above and beyond to help her. As her family we were very grateful to know Mum was happy and enjoyed their visits at a very vulnerable time in her life. I had very good liaison with the office staff and the carers became part of my friendship group as well as Mums. I have no hesitation in recommending Kemble at Home to future clients. Thank you all so much.

Reply from Jason Walker, Head of Visiting Care at Kemble at Home

Thank you so much for this review, it was a pleasure to support both your Dad and Mum. I hope Mum has settled in well to her new home. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise B (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience

Kemble at Home has provided excellent service to my father and my mother for the last four years until my father recently passed away. The care package was increased incrementally as his capabilities reduced, following a management home visit at each step. In the latter period, a small team of carers

provided outstanding personal care, despite his behavioural challenges, they went above and beyond our expectations. We have so much praise and thanks for the Kemble team.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you for your review the carers were very fond of your mother and father. I shall pass on your lovely review to them, they will be over the moon with your feedback. Best wishes to your mother and the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer B (Daughter of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience

We started using Kemble at Home five months ago and to date have had excellent care for our mother who has dementia. We wanted her to stay in her own home as this is where she is happy and this seems to be working very well. We have two carers who work on a two-week on two week-off basis and both girls

give our mother 100% first-rate care. She is very settled with them and stimulated as they take her out for drives in their car and arrange outings and meetings with her friends where possible. We are very satisfied with Kemble at Home and would recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Son of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience

We have been using Kemble for about 16 months to look after my 92 year old mother.
The carers are very caring and kind to Mum, she is forgetful at times and does not hear well at all.
Mum's quality of life has been improved by having someone to take care of her. She is eating well now and happy with

both carers she has.
It was difficult to get Mum to have a carer, but now she would not be without them.
It is also a great weight off my mind knowing someone is with her all day and night. The most important thing is that Mum is happy with Kemble.

Reply from Jason Walker, Registered Mangaer at Kemble at Home

Thank you so much for your review, it is an absolute pleasure to support your mother. I will pass your feedback on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C M (Son of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience

I started using Kemble in June when individual day care visits ceased to be enough to look after my mother who is living with deteriorating dementia. The Kemble carers have made a huge difference to her life, not just in addressing the specific issues that were facing us in terms of her wandering and

putting herself at risk inside the home, but in providing her with regular, tailored home-cooked meals that she loves, keeping her clean and very well presented, organising regular low-cost outings and, above all, providing her with the companionship to reduce the anxiety that her condition generates. The difference in her overall well-being from a year ago, when her condition was actually less advanced, is quite astounding. The carers are flexible in helping me manage my life and work around Mum's needs, are always professional in their approach, but are deeply caring and kind. What they do is truly a vocation and I am in awe of their patience and commitment.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you so much for your lovely feedback, I will share this with the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience

We have been using Kemble for a couple of years to provide home care and support for my elderly mother who has dementia. We feel very lucky to have found them as the service is excellent. Kemble is very proactive and helps with all sorts of things from shopping, cleaning, hair washes, taking my mother

to appointments, cooking etc. The staff are very caring and my mother enjoys the visits.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you for your reveiw, which I have already shared with the team. It's an absolute pleasure to support your mother and work with you and the family to continue supporting her at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David L (Son of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience

We have used Kemble at Home for the last eighteen months and found them to be an absolute Godsend dealing with my mother's ongoing dementia and Parkinson's. The carers are fantastic, always friendly and very professional and nothing is too much trouble and they are very prompt. I would recommend Kemble

too anybody who needs their services, just wish government would appreciate the vital role the care industry does in peoples' lives and reward accordingly.

Reply from Jason Walker, Registered Manager at Kemble at Home

Dear David, thank you so much for you review, I will ensure to share it with the team. It is a pleasure to support you and your mother, we are very proud of all our staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Mother of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience

Our family’s experience with Kemble at Home has been overwhelmingly positive. Our current care team are kind, conscientious, skilled and supportive. The management team work hard to ensure that we almost always have our regular carers and try their best to adapt to extra needs.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you so much for your kind review, I shall pass it on to the team. It's a pleasure to support you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G M (Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience

I find Kemble very supportive and good company and reflects to each carer I have.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorna K (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience

Kemble at Home has been providing care to my father for the last four years, and we have been very happy with the quality of that care.
He has a small team of dedicated carers, some of whom have been caring for him since February 2019; they all make a considerable difference to his quality of life.
The

service is reliable, and communication between Kemble, my father and our family is excellent.
Dad is treated with courtesy and respect and has never had cause to be dissatisfied with the service provided or any of the individuals involved.
Amongst other duties, Kemble is responsible for the safe administration of Dad's medication, and their professionalism has recently prevented a medication error.
As a retired nurse, I have high expectations and am rather difficult to please. Happily, over the last four years, Kemble at Home has continued to meet these high standards of care.

Reply from Jason Walker, Registered Manager at Kemble at Home

Dear Lorna, thank you for your review. We are so pleased that you happy with the service we are delivering to your father. I know his team is very fond of him and enjoy supporting him in his own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H O (Daughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience

My father was suddenly in need of daily care in his home and my family needed immediate help to provide an appropriate amount of care for him. Kemble at Home were willing and able to jump on board within a few days of my enquiry. The service we received was always friendly and accommodating, flexible

to suit rapidly changing needs, and completely transparent. Communication was great at all times, which was much appreciated, and all the staff were professional with my father and my family and communicated with one another. We had a small dedicated team looking after my father so he got used to familiar faces and so did we. The staff were also able to make referrals or guide us through contacting relevant services available to us, for example, occupational therapy and district nurses. I think the cost of the care was good value, and the pricing was very clear. I am very grateful to the team for all their help and support at a very challenging time for our family.

Reply from Jason Walker, Head of Training & Development at Kemble at Home

Thank you so much for your lovely review. I will pass your feedback on to the team. Best wishes. Jason

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim H (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience

Superb care and compassion. Kemble at Home really listens and more importantly, hears. So happy we have chosen Kemble at Home for Dad. We feel that he is receiving 'home from home' care and love. Well done to the management for your attention to detail and kindness at such a difficult time for our family

and for choosing to employ such superb carers.

Reply from Jason Walker, Acting Registered Manager at Kemble at Home

Dear Kim, thank you so much for your review, we are pleased you are happy with the service we have been providing to your father. I will ensure it is passed around all the staff who have so far supported him and the family. Best wishes

Staff

Care / Support

Management

Treated with Dignity

Value for Money