Kemble at Home

Sigeric Business Park, Holme Lacy Road, Hereford HR2 6BQ

Kemble at Home
Kemble at Home
Kemble at Home

Kemble Care LLP takes a family-run approach to care, providing a compassionate service that is highly professional and supports a client base with a wide range of needs.

The provider believes in investing in its staff, employing a team of well-trained and motivated carers, dedicated to integrity and excellence while helping clients make the most of their homely comforts.

Services are tailored to personal requirements, taking on board personal and complex care and supporting independence as much as possible.

Owner : Kemble Care LLP

Person in charge: Cathy Watkins (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 118

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Kemble Care is situated on the Holme Lacy Road, just outside Hereford City centre. From the City: Leave the City on the A49 Ross Road, cross the river and follow the A49, passing St Martin's Church on your left. Take the next left turn onto Holme Lacy Road. Follow Holme Lacy Road across three roundabouts and Kemble Care is situated on the left hand side of the road, opposite Skylon Park. From Ross: Coming along the A49, you will pass the Suzuki Garage and the Grafton Inn on your left and at the next roundabout, turn right onto the B4399. Follow the B4399 to the next roundabout, turn right and Kemble Care is situated on the left hand side of the road, opposite Skylon Park.

Visiting: Kemble's standard working hours are 8:30am - 5:00pm, Monday to Thursday and 8:30am - 4:00pm on Friday.

Parking: Visitor parking can be found to the side and rear of the building. Please walk around to the front of the building and ring for attention.

Latest Care Quality Commission* Report on Kemble at Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Kemble at Home has a Review Score of 9.9 (9.896)

The Review Score of 9.9 (maximum of 10) for Kemble at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Kemble at Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.896 for Kemble at Home is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Kemble at Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kemble at Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kemble at Home

  • Client / Service User
    3
  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

Kemble at Home gave me great support in the last years of my husband's life and have continued to give me support since his death. I have recommended Kemble at Home to a friend who needed help after having a hip replaced and she has been pleased with the help of her recovery.

How likely would you be to recommend Kemble at Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 14 Nov 2017:

Dear Jean, thank you for your kind response. We are very happy to have been able to provide support to your husband and yourself. Warmest regards, Kemble at Home Team.

The carer allocated to us was very courteous, polite and very helpful. I could not have done without his help.

How likely would you be to recommend Kemble at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 03 Aug 2017:

Dear Christiane, thank you for your review. We are glad we were able to help, and that you were happy with our services. Warmest regards, Kemble at Home team.

Everything from the company has been excellent. They have been so professional, which is not the case with all care agencies. The carers are lovely and caring. If it wasn't for them, we wouldn't know my mum was so unwell.

How likely would you be to recommend Kemble at Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 11 May 2017:

Dear Patricia. Thank you for a lovely review, we can assure you we will continue to do our best, ensuring that your mum's wellbeing is uncompromised. With very best wishes, Kemble at Home Team

I have carers visiting me very regularly. I enjoy seeing all of them! They offer support and companionship.
All carers assist with personal care, cooking, shopping together, taking me to and from appointments, collecting prescriptions, housework etc
All carers are very well trained and extremely professional. Their contagious smiles are a credit to the company!
Thankyou Kemble at Home!

How likely would you be to recommend Kemble at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 12 Mar 2017:

Thank you for your review! We enjoy visiting you and we hope we can continue to provide high quality service you value so much. With best wishes. Kemble at home

Kemble at Home care for my elderly parents in their own home. From initial introductions, planning and implementing the care package everyone has been very professional, considerate, helpful and efficient. The Carers are all well trained and have engaged easily with my parents who immediately felt at ease. Kemble at Home assured us they would be able to provide the care package with a small team of workers who would get to know my parent's individual likes and dislikes, they have done exactly that, leaving me feeling confident that when they are with them my parents are in good hands.

How likely would you be to recommend Kemble at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sandra Taylor, Business and marketing manager at Kemble at Home responded to this review on 09 Mar 2017:

Thank you for a lovely review. We are glad you and your parents are happy with our services. We will continue to do our best. Kemble at Home team

I asked Kemble at Home for help following an operation for a knee replacement, which they provided over a six week period. I was delighted with the standard of care, professionalism and friendliness of every carer who came to my home, and would have no hesitation in recommending Kemble to anyone needing similar support. Thank you.

How likely would you be to recommend Kemble at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sandra Taylor, Business and marketing manager at Kemble at Home responded to this review on 09 Mar 2017:

It was a privilege assisting you over the last 6 weeks. We wish you all the best in the future. The Kemble at Home Team

The Kemble Care team have given the kindest and most considerate care to our Mother over the last 4 1/2 years in her home. Their attention to detail, documentation and alert system for concerns regarding changes in our Mothers daily condition should be highly commended.
All calls were considerate and respectful towards a very private elderly lady during some difficult interventions. Many carers provided friendship which was very touching.
They were compassionate listeners to any concerns raised and always addressed them.
Sadly we lost our Mother in January 2017 but we will be eternally grateful to Kemble.

How likely would you be to recommend Kemble at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 08 Mar 2017:

Dear Christina, thank you very much for such a lovely review. It was a pleasure looking after your mother over the past few years. With very best wishes, The Kemble at Home Team

We always have excellent service from friendly caring staff who know their jobs and treat everyone well. Always kept up to date and everything is done in a caring thoroughly professional way. I have no hesitation in recommending the service and have told Mother's care manager as well. Well done to everyone for all your superb efforts.

How likely would you be to recommend Kemble at Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Sandra Taylor, Business and marketing manager at Kemble at Home responded to this review on 01 Mar 2017:

Dear Peter,
Thank you for the lovely review. We are pleased to hear you and your mother are happy with our services and we will continue to do our best.
Kemble at Home Team.

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Awards / Recognitions

May 2017

December 2012

Investors in People Gold Award

Recipient: Kemble at Home

Date: Monday 03 Dec 2012

more details

Job Vacancies

Staff Profiles

Peter

Peter King

Job Title: Managing Director

Joined: 2009

Description:

Sharon and Michael King established Kemble Care in 1993. They retired from day to day management in 2009 but continue to be involved with strategic issues that concern the business.
Peter King, their eldest son, has been Managing Director since July 2009. Previously an Army Officer with the Royal Engineers, he set up and ran his own business before coming to Kemble Care. He is a director of the UKHCA — our national homecare association — where he represents smaller providers of care.

No image found

Cathy Watkins

Job Title: Registered Manager

Joined: 2015

Description:

Joining us in 2015 to head up the recently formed Live-in Department, Cathy now overseas all of our care delivery. Rachel's chief competitor for the office's most physically fit member, her evenings are divided between exercise classes (including something called "tabata") and babysitting Roux and Winnie (dachshund's come children).

The role of a Registered Manager is to ensure that the service meets its legislative requirements, to lead staff, and to ensure the standard of care & support offered is not just safe & adequate, but outstanding.

If you have any questions or comments about our service then Cathy is a good port of call.