Kemble at Home

Sigeric Business Park, Holme Lacy Road, Hereford HR2 6BQ

Kemble at Home provides support to different people, it doesn’t matter how old they are or whether they suffer from complex physical conditions.

For example, Kemble at Home is there to help so that you can…

Get out and about a bit more

Staff help people stay active in the community; for instance by driving them to visit family or join them to community events.

Get most out of life with a complex medical condition

All staff are trained to support a wide range of complex conditions that require regular or ongoing support.

Recover gently at home after a stay in the hospital

Staff pick you up when you are discharged or come around to help you settle back into your daily routines at home.

Take a break from caring for a loved one

It doesn’t matter whether it is a few hours or a few days, staff give these carers a break by looking after their loved one – for as long as necessary.

Go on holiday

Staff help you pack and carry your bags! Staff is there to help you prepare for your trip and can accompany you to help you during the journey and at your holiday destination.

Enjoy their last day in the comfort of their own home

Kemble at Home has got a select palliative care team, who receive extensive training through St. Michael’s Hospice in palliative and end-of-life care.

Home care can take many shapes and forms, and it is always a partnership between the client and their loved ones, and the carer. There is no one size fits all and Kemble at Home will be there to suit what fits you.

Owner : Kemble Care LLP

Person in charge: Cathy Watkins (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 118

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Kemble at Home is situated on the Holme Lacy Road, just outside Hereford City centre. From the City: Leave the City on the A49 Ross Road, cross the river and follow the A49, passing St Martin's Church on your left. Take the next left turn onto Holme Lacy Road. Follow Holme Lacy Road across three roundabouts and Kemble Care is situated on the left hand side of the road, opposite Skylon Park. From Ross: Coming along the A49, you will pass the Suzuki Garage and the Grafton Inn on your left and at the next roundabout, turn right onto the B4399. Follow the B4399 to the next roundabout, turn right and Kemble Care is situated on the left hand side of the road, opposite Skylon Park.

Visiting: Kemble's standard working hours are 8:30 am - 5:00 pm, Monday to Friday

Parking: Visitor parking can be found to the side and rear of the building. Please walk around to the front of the building and ring for attention.

Latest Care Quality Commission* Report on Kemble at Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.8 out of 10 for Kemble at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Kemble at Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.763 for Kemble at Home is calculated as follows: ( (72 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kemble at Home is based on 16 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Kemble at Home has a Review Score of 9.8 (9.763) out of 10 and an Average Rating of 4.8 out of 5 from 16 Reviews over all time

Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kemble at Home?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kemble at Home

  • Daughter of Client/Service User
    7
  • Client / Service User
    6
  • Friend of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

My brother in law and an old friend have Kemble at Home and are extremely pleased with the gentle and professional help they receive. I hope they are around when I need help.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The girls that came to me have been very efficient and I feel very safe with them. They seem capable of most things.

How likely would you be to recommend Kemble at Home? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

My mother has needed care in the home on days when I am unavailable to be with her for over a year now and I am very happy with the service Kemble at Home provide. The members of staff when I have met have always been friendly, diligent, helpful and above all caring towards my mother. Members of the management team have also been very accommodating whenever I have needed to alter carers visits and have been particularly cooperative and adaptable when I have had occasions to ask them for immediate cover. Kemble at Home provide a professional and reliable service and it's particularly reassuring to read the notes which the carers make during each visit so I can assess my mother's immediate well-being.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Cathy Watkins at Kemble at Home responded to this review on 18 Jun 2018:

Thank you for this review - we are very happy that we are able to assist in supporting your mother. Kemble at Home Team

I am very satisfied with my care provider. They try to please both client and carer and listen to us so we get the service we hope for. They have had a few difficult months with unexpected staff changes but now seem to be settled with a good team of management and carers.
I ask them for care continuity and communication. It is very important that clients and carers get on well so it is good that - up to a point - we can choose who comes into my home and deals with our personal care.
It is comforting when timing and carers are regular, otherwise, it can be quite upsetting.
As I get older, I wish for carers who are familiar, with me and my home and routine - so important.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Cathy Watkins at Kemble at Home responded to this review on 05 Jun 2018:

Thank you for your honest feedback. We are pleased that we are able to give you the support and continuity of carers.

So far quite satisfactory.

How likely would you be to recommend Kemble at Home? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

We have the highest praise for Kemble at Home. They have brilliant Carers who really care about mum and who she sees as friends. We receive excellent support from the office, Care Manager and from the 24 hours out of hours service. They always do their best to accommodate mum's needs as they change. Mum is able to continue living in her own home, which she loves and is happy in, because of the marvellous support of Kemble at Home.
The Carers are always reliable and arrived even in the disruptive snowfall, earlier this year. Some walked through the ice and snow! Kemble at Home respond with extra support if needed, very quickly. Mum is able to stay at home because of Kemble at Home's amazing team and service. Mum and our whole family are very, very grateful. Thank you Kemble at Home!

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Cathy Watkins at Kemble at Home responded to this review on 23 May 2018:

Thank you for taking the time to write this wonderful review - we are very pleased to be able to provide the support your Mum needs to be able to stay happy within her home. Regards, all of the team at Kemble.

Kemble at Home cared for my Mother-in-law when she returned from hospital - they made it possible for her to return to her home.

It was a very professional and efficient service from the first day of meeting the Manager and the carers were a great help and companion to my Mother-in-law.

Thank you, Kemble.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Cathy Watkins at Kemble at Home responded to this review on 16 May 2018:

Thank you for your review - we are grateful for your trust in our services and glad we were able to offer your family support in this time of need. regards, Cathy Watkins.

I rang Kemble at Home in the autumn of 2017, our parents were advised to have some extra help as our lovely dad's mobility was getting very poor and was, in addition, to help given by the family. The lady I spoke to was really understanding and listened to my concerns and a package of care was put in place, which was increased in time. The Carers were absolutely wonderful to our Dad, they treated him with great respect and spoke to him in a very pleasant and friendly manner. They did not rush him and took their time to do the personal care required and also help him move around the home.

The carers were fantastic to our Mum and the family. Dad passed in January just as the carers arrived, they stayed with Mum and my Sister for quite a while and were a great comfort and support. We are so grateful that the Kemble at Home and support staff came into our lives we could not have looked after Dad at home as well as we did without them. Thank you all so much.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 22 Mar 2018:

Dear Anne, thank you for this wonderful review. We are grateful for your trust in our services and glad we were able to offer your family support in this time of need. Warmest regards, Kemble at Home team

Kemble at Home gave me great support in the last years of my husband's life and have continued to give me support since his death. I have recommended Kemble at Home to a friend who needed help after having a hip replaced and she has been pleased with the help of her recovery.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 14 Nov 2017:

Dear Jean, thank you for your kind response. We are very happy to have been able to provide support to your husband and yourself. Warmest regards, Kemble at Home Team.

The carer allocated to us was very courteous, polite and very helpful. I could not have done without his help.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 03 Aug 2017:

Dear Christiane, thank you for your review. We are glad we were able to help, and that you were happy with our services. Warmest regards, Kemble at Home team.

Everything from the company has been excellent. They have been so professional, which is not the case with all care agencies. The carers are lovely and caring. If it wasn't for them, we wouldn't know my mum was so unwell.

How likely would you be to recommend Kemble at Home? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 11 May 2017:

Dear Patricia. Thank you for a lovely review, we can assure you we will continue to do our best, ensuring that your mum's wellbeing is uncompromised. With very best wishes, Kemble at Home Team

I have carers visiting me very regularly. I enjoy seeing all of them! They offer support and companionship.
All carers assist with personal care, cooking, shopping together, taking me to and from appointments, collecting prescriptions, housework etc
All carers are very well trained and extremely professional. Their contagious smiles are a credit to the company!
Thankyou Kemble at Home!

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 12 Mar 2017:

Thank you for your review! We enjoy visiting you and we hope we can continue to provide high quality service you value so much. With best wishes. Kemble at home

Kemble at Home care for my elderly parents in their own home. From initial introductions, planning and implementing the care package everyone has been very professional, considerate, helpful and efficient. The Carers are all well trained and have engaged easily with my parents who immediately felt at ease. Kemble at Home assured us they would be able to provide the care package with a small team of workers who would get to know my parent's individual likes and dislikes, they have done exactly that, leaving me feeling confident that when they are with them my parents are in good hands.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sandra Taylor, Business and marketing manager at Kemble at Home responded to this review on 09 Mar 2017:

Thank you for a lovely review. We are glad you and your parents are happy with our services. We will continue to do our best. Kemble at Home team

I asked Kemble at Home for help following an operation for a knee replacement, which they provided over a six week period. I was delighted with the standard of care, professionalism and friendliness of every carer who came to my home, and would have no hesitation in recommending Kemble to anyone needing similar support. Thank you.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sandra Taylor, Business and marketing manager at Kemble at Home responded to this review on 09 Mar 2017:

It was a privilege assisting you over the last 6 weeks. We wish you all the best in the future. The Kemble at Home Team

The Kemble Care team have given the kindest and most considerate care to our Mother over the last 4 1/2 years in her home. Their attention to detail, documentation and alert system for concerns regarding changes in our Mothers daily condition should be highly commended.
All calls were considerate and respectful towards a very private elderly lady during some difficult interventions. Many carers provided friendship which was very touching.
They were compassionate listeners to any concerns raised and always addressed them.
Sadly we lost our Mother in January 2017 but we will be eternally grateful to Kemble.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sandra Taylor, Business and Marketing Manager at Kemble at Home responded to this review on 08 Mar 2017:

Dear Christina, thank you very much for such a lovely review. It was a pleasure looking after your mother over the past few years. With very best wishes, The Kemble at Home Team

We always have excellent service from friendly caring staff who know their jobs and treat everyone well. Always kept up to date and everything is done in a caring thoroughly professional way. I have no hesitation in recommending the service and have told Mother's care manager as well. Well done to everyone for all your superb efforts.

How likely would you be to recommend Kemble at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Sandra Taylor, Business and marketing manager at Kemble at Home responded to this review on 01 Mar 2017:

Dear Peter,
Thank you for the lovely review. We are pleased to hear you and your mother are happy with our services and we will continue to do our best.
Kemble at Home Team.

Submit a Review for Kemble at Home

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the home care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the home care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to home care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)
Your review must be about a service provided within the last 6 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Staff Profiles

Peter

Peter King

Job Title: Managing Director

Joined: 2009

Description:

Sharon and Michael King established Kemble Care in 1993. They retired from day to day management in 2009 but continue to be involved with strategic issues that concern the business.
Peter King, their eldest son, has been Managing Director since July 2009. Previously an Army Officer with the Royal Engineers, he set up and ran his own business before coming to Kemble Care. He is a director of the UKHCA — our national homecare association — where he represents smaller providers of care.

No image found

Cathy Watkins

Job Title: Registered Manager

Joined: 2015

Description:

Joining us in 2015 to head up the recently formed Live-in Department, Cathy now overseas all of our care delivery. Rachel's chief competitor for the office's most physically fit member, her evenings are divided between exercise classes (including something called "tabata") and babysitting Roux and Winnie (dachshund's come children).

The role of a Registered Manager is to ensure that the service meets its legislative requirements, to lead staff, and to ensure the standard of care & support offered is not just safe & adequate, but outstanding.

If you have any questions or comments about our service then Cathy is a good port of call.

Awards / Recognitions

April 2018

May 2017

December 2012

Investors in People Gold Award

Recipient: Kemble at Home

Date: Monday 03 Dec 2012

more details

Job Vacancies