Kemble at Home

Sigeric Business Park, Holme Lacy Road, Hereford HR2 6BQ
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10 50 Reviews
  • Kemble at Home, Hereford
Kemble at Home offers award-winning home care and live-in care in Herefordshire and neighbouring counties. The company is regarded among the best in the region and has been rated ‘Outstanding for Caring’ and ‘Good Overall’ by CQC in September 2019.

Kemble at Home has won several awards for its outstanding company culture, which is truly carer-led and gives clients complete control over their own care. For example, the company has won the Care Employer Award at both the Great West Midlands Care Awards (2019) and the Hereford Times Health and Social Care Awards (2019), and has won Top20 Awards for Providers in the West Midlands by homecare.co.uk in 2017, 2018 and 2019.

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Care Provided by Kemble at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol / Drug Misuse
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Visual / Hearing Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kemble Developments Ltd
  • Person in charge
  • Jason Walker (Registered Manager)

Kemble at Home Reviews (50)

Total of 50, showing 1-20
10

Kemble at Home has a Review Score of 10 (9.969) out of 10, based on 11 reviews in the last 2 years. Over all time Kemble at Home has 50 reviews.

Overall Experience

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Review from Stephen N (Son of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very responsive, always in contact and available, carers that care.
Clear with advice and support, good consistency of staff, both careers and management/administration.
Always looking to be proactive and putting Mum first.

Reply from Jason Walker, Head of Visiting Care at Kemble at Home

Thank you for your feedback, I will make sure I share this with the team. Best wishes.


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Review from E T (Client) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally reliable. Never had to use outside help before, but all the staff put me completely at ease. Lovely, lovely people all around!

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you for your feedback, it was an absolute pleasure to support you while you recovered from your operation and we are so pleased you are back to being fully independent. Best wishes.


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Review from N S (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently increased the frequency of care visits to my parents following a period of time where my dad was unwell. As he is primary carer for my mum (who lives with Alzheimer's), we needed daily visits at varying intervals as dad recovered. The staff at Kemble at Home are unfailingly helpful,
concerned and adaptable to our needs. They respond within the hour to requests and prompt, inform and advise as necessary. The group app is immensely helpful to relay information. We have discussed further levels of care moving forward and my parents and I are confident in care Kemble can provide. Thank you.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you so much for your review. I will ensure to share it with the team. Best wishes.


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Review from Anne C (Daughter of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful carers of Kemble at Home first came to help look after Dad in 2017. Following his passing and our Mum's diagnosis of dementia, they were our first choice for care at home. Mum felt very lonely, upset and isolated although we as her family were visiting often. In August 2021 it was decided
that care at home was needed, she did not want carers but as time went by she grew to love them all and enjoyed their company immensely. The care package was increased incrementally in line with the development of Mum's condition. The carers provided excellent care, they were kind, respectful, very supportive and went above and beyond to help her. As her family we were very grateful to know Mum was happy and enjoyed their visits at a very vulnerable time in her life. I had very good liaison with the office staff and the carers became part of my friendship group as well as Mums. I have no hesitation in recommending Kemble at Home to future clients. Thank you all so much.

Reply from Jason Walker, Head of Visiting Care at Kemble at Home

Thank you so much for this review, it was a pleasure to support both your Dad and Mum. I hope Mum has settled in well to her new home. Best wishes.


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Review from Louise B (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kemble at Home has provided excellent service to my father and my mother for the last four years until my father recently passed away. The care package was increased incrementally as his capabilities reduced, following a management home visit at each step. In the latter period, a small team of carers
provided outstanding personal care, despite his behavioural challenges, they went above and beyond our expectations. We have so much praise and thanks for the Kemble team.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you for your review the carers were very fond of your mother and father. I shall pass on your lovely review to them, they will be over the moon with your feedback. Best wishes to your mother and the family.


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Review from Jennifer B (Daughter of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Kemble at Home five months ago and to date have had excellent care for our mother who has dementia. We wanted her to stay in her own home as this is where she is happy and this seems to be working very well. We have two carers who work on a two-week on two week-off basis and both girls
give our mother 100% first-rate care. She is very settled with them and stimulated as they take her out for drives in their car and arrange outings and meetings with her friends where possible. We are very satisfied with Kemble at Home and would recommend them.

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Review from M B (Son of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Kemble for about 16 months to look after my 92 year old mother.
The carers are very caring and kind to Mum, she is forgetful at times and does not hear well at all.
Mum's quality of life has been improved by having someone to take care of her. She is eating well now and happy with
both carers she has.
It was difficult to get Mum to have a carer, but now she would not be without them.
It is also a great weight off my mind knowing someone is with her all day and night. The most important thing is that Mum is happy with Kemble.

Reply from Jason Walker, Registered Mangaer at Kemble at Home

Thank you so much for your review, it is an absolute pleasure to support your mother. I will pass your feedback on to the team.


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Review from C M (Son of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Kemble in June when individual day care visits ceased to be enough to look after my mother who is living with deteriorating dementia. The Kemble carers have made a huge difference to her life, not just in addressing the specific issues that were facing us in terms of her wandering and
putting herself at risk inside the home, but in providing her with regular, tailored home-cooked meals that she loves, keeping her clean and very well presented, organising regular low-cost outings and, above all, providing her with the companionship to reduce the anxiety that her condition generates. The difference in her overall well-being from a year ago, when her condition was actually less advanced, is quite astounding. The carers are flexible in helping me manage my life and work around Mum's needs, are always professional in their approach, but are deeply caring and kind. What they do is truly a vocation and I am in awe of their patience and commitment.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you so much for your lovely feedback, I will share this with the team.


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Review from J C (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Kemble for a couple of years to provide home care and support for my elderly mother who has dementia. We feel very lucky to have found them as the service is excellent. Kemble is very proactive and helps with all sorts of things from shopping, cleaning, hair washes, taking my mother
to appointments, cooking etc. The staff are very caring and my mother enjoys the visits.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you for your reveiw, which I have already shared with the team. It's an absolute pleasure to support your mother and work with you and the family to continue supporting her at home.


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Review from David L (Son of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Kemble at Home for the last eighteen months and found them to be an absolute Godsend dealing with my mother's ongoing dementia and Parkinson's. The carers are fantastic, always friendly and very professional and nothing is too much trouble and they are very prompt. I would recommend Kemble
too anybody who needs their services, just wish government would appreciate the vital role the care industry does in peoples' lives and reward accordingly.

Reply from Jason Walker, Registered Manager at Kemble at Home

Dear David, thank you so much for you review, I will ensure to share it with the team. It is a pleasure to support you and your mother, we are very proud of all our staff.


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Review from R H (Mother of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family’s experience with Kemble at Home has been overwhelmingly positive. Our current care team are kind, conscientious, skilled and supportive. The management team work hard to ensure that we almost always have our regular carers and try their best to adapt to extra needs.

Reply from Jason Walker, Registered Manager at Kemble at Home

Thank you so much for your kind review, I shall pass it on to the team. It's a pleasure to support you all.


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Review from G M (Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Kemble very supportive and good company and reflects to each carer I have.

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Review from Lorna K (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kemble at Home has been providing care to my father for the last four years, and we have been very happy with the quality of that care.
He has a small team of dedicated carers, some of whom have been caring for him since February 2019; they all make a considerable difference to his quality of life.
The
service is reliable, and communication between Kemble, my father and our family is excellent.
Dad is treated with courtesy and respect and has never had cause to be dissatisfied with the service provided or any of the individuals involved.
Amongst other duties, Kemble is responsible for the safe administration of Dad's medication, and their professionalism has recently prevented a medication error.
As a retired nurse, I have high expectations and am rather difficult to please. Happily, over the last four years, Kemble at Home has continued to meet these high standards of care.

Reply from Jason Walker, Registered Manager at Kemble at Home

Dear Lorna, thank you for your review. We are so pleased that you happy with the service we are delivering to your father. I know his team is very fond of him and enjoy supporting him in his own home.


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Review from H O (Daughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was suddenly in need of daily care in his home and my family needed immediate help to provide an appropriate amount of care for him. Kemble at Home were willing and able to jump on board within a few days of my enquiry. The service we received was always friendly and accommodating, flexible
to suit rapidly changing needs, and completely transparent. Communication was great at all times, which was much appreciated, and all the staff were professional with my father and my family and communicated with one another. We had a small dedicated team looking after my father so he got used to familiar faces and so did we. The staff were also able to make referrals or guide us through contacting relevant services available to us, for example, occupational therapy and district nurses. I think the cost of the care was good value, and the pricing was very clear. I am very grateful to the team for all their help and support at a very challenging time for our family.

Reply from Jason Walker, Head of Training & Development at Kemble at Home

Thank you so much for your lovely review. I will pass your feedback on to the team. Best wishes. Jason


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Review from Kim H (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care and compassion. Kemble at Home really listens and more importantly, hears. So happy we have chosen Kemble at Home for Dad. We feel that he is receiving 'home from home' care and love. Well done to the management for your attention to detail and kindness at such a difficult time for our family
and for choosing to employ such superb carers.

Reply from Jason Walker, Acting Registered Manager at Kemble at Home

Dear Kim, thank you so much for your review, we are pleased you are happy with the service we have been providing to your father. I will ensure it is passed around all the staff who have so far supported him and the family. Best wishes


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Review from Emma F (Goddaughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kemble at Home were amazing. They couldn’t have done more and been more helpful if they tried. They helped me to work through a maelstrom of information and options and were an incredible source of support and information. Their care staff were all wonderful and the office was so lovely to deal with.
I absolutely recommend them to anyone looking for help/carers.

Reply from Jason Walker, Head of Visiting Care at Kemble at Home

Hi Emma, thank you so much for your feedback. We are so pleased that you were happy with the service you received from us. I will pass your feedback on to the team. Best Wishes.


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Review from Patricia B (Wife of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers give my husband all the support and care he needs. Nothing is too much trouble for them. He has gained a lot more confidence since they have been helping him and now enjoys their visits.

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Review from M R (Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a new, first-time client I was anxious. I need not have worried, the ladies are experienced, hardworking, kind and fun to have in my home.
Trustworthy and willing.

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Review from Liz R (Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Kemble at Home care for a few months now as I have a form of Parkinson's that leaves me with very poor mobility. We have a carer for an hour for four mornings a week. They are all excellent – professional, kind and efficient. They help with my shower, making the bed, and other chores
around the house. Nothing seems to be too much trouble for them. In addition, they arrive on time and I always know from the rota who to expect. I would one hundred per cent recommend Kemble to other people. It means that my husband who has to do a lot of care these days can have a well-earned rest.

Reply from Jason Walker, Head of Training & Development at Kemble at Home

Dear Liz, thank you so much for your review, and we are over the moon that you are benefiting from the support you receive from us. I shall pass your comments on to the team. Best wishes.


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Review from Wendy C (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have engaged Kemble's live-in services for several years now. All the carers have been considerate and caring and have treated our mother, who has Alzheimer's disease, with dignity. The 2 ladies who are currently on rotation are exceptional: we trust their integrity, they are professional in their
approach, easy for my sister and me to work with, cheerful and helpful. This enables Mum to remain living in her own home and, for us, her daughters, to spend time with Mum during our frequent visits and to deal with all that's entailed with running a rural, character property!

Reply from Jason Walker, Head of Training & Development at Kemble at Home

Dear Wendy, thank you for your review and we are thrilled that the support for your mother is going so well. We will feedback your comments to your mother's current team. Best wishes. Jason


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Current Review Score: 10.0 (9.969)

Overview of Review Score

The Review Score of 10 (9.969) out of 10 for Kemble at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Kemble at Home is calculated as follows: ( (62 Excellents x 5) + (2 Goods x 4) ) ÷ 64 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kemble at Home is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (6)

Martin

Martin Lewis

Job Title: Care Assistant

Joined: 2011

Meet Martin, another one of our visiting carers - who celebrated his 10th anniversary with the company in August 2021 and joined us after initially retiring. Martin is one of those people who is really easy to talk to; he’s definitely a people person and he loves any opportunity to have a chinwag.


He was originally from Birmingham where he started off as an apprentice electrician. At the age of 21, he began his career with BT. He did a short stint of just some 37 years in total. It’s not very often these days you hear of someone staying in the same role for their entire working career. In 1990 he moved to the Madley BT station in Herefordshire as a sat comms power engineer.


In 2011 he was given the opportunity of taking voluntary retirement - who wouldn’t? Thinking at the age of 57 he would enjoy a relaxing retirement, “after 2 months I was bored, I needed something to get up for”. After speaking with his son, who at the time was working in social care (but now incidentally works for BT), he encouraged Martin to look into care work and recommended Kemble.
In August 2011 Martin joined the team at Kemble and in that time Martin has been both a carer and trainer, helping new employees at Kemble to find their feet. Some of the staff Martin has trained are still working for the company now.


How does he find being a carer? “You meet some really interesting people. I only go to gentlemen and they all have a life story to tell. We often compare notes as we are similar in age! I just enjoy meeting people and having a good chinwag”. Martin talks fondly about some of the clients he used to support and particularly enjoyed working alongside colleagues supporting clients.
When asked what would he say to someone in his shoes, looking for something to do part-time in retirement or semi-retirement he said “just give it a try, everyone is different with what they are happy doing. You are well supported at Kemble, the hours are good and I can fit my working hours around my home life and family”. The managers definitely know not to ask Martin for work on a Wednesday evening as Wednesdays are his wife’s night out for a meal!


Outside of work, Martin enjoys spending time with his family, especially his grandchildren. He’s heavily involved in the Hereford Rugby Club. He helped out in the juniors when his son was younger, he then became the 2nd Team Manager before becoming Fixture Secretary for a number of years. He now meets and greets opposition committee members on the 1st team match days both home and away.


Carly

Carly Garner-Green

Job Title: Office Assistant

Joined: 2009

Carly is our Receptionist and has been with us since 2009, there's not much Carly doesn't know about the ins and outs of the running of the office. She has been known to help in the live in department as well as the visiting department and knows all of our clients. She has recently started on the on call team as well.


Marisa

Marisa Jennings

Job Title: Acting Head of Live-in-Care

Joined: 2015

Marisa started off as a visiting carer with Kemble six years ago, and after two years ended up becoming an on-call manager where she was a point of contact for the out of hours. She then became a trainer and trained all the new carers in induction. Marisa then helped in the office, after a short while she became a Live-in Care manager and has recently been promoted to Acting Head of Live-in-Care.


Jason

Jason Walker

Job Title: Head of Training & Development

Joined: 2012

As Head of Training & Developments, Jason ensures all of staff receive the best possible face-to-face training and that they are confident and competent to support our clients.
Jason is - in some way - the most musically talented of our office staff. He initiated our Music Memories programme, which encourages people to explore the health benefits of music. He also plays the organ for local churches and leads a hand-bell ringing ensemble.


Dominic

Dominic King

Job Title: Managing Director

Joined: 2021

Dominic took over the day to day running of the business from Peter in 2021. Prior to joining Kemble, Dominic had a varied career as a civil servant, which included supporting the successful sale of British Steel in 2020 and running the Secretary of State’s for Business’ office during the Covid pandemic, leading on the business support schemes, workplace guidance and the purchasing of vaccines.


Dominic has recently moved to Ledbury with his wife, and soon to be first child (due in June). He is a keen tennis player, an open water swimmer, and enjoys mowing his lawn!


Peter

Peter King

Job Title: Managing Director

Joined: 2009

Sharon and Michael King established Kemble Care in 1993. They retired from day to day management in 2009 but continue to be involved with strategic issues that concern the business.
Peter King, their eldest son, has been Managing Director since July 2009. Previously an Army Officer with the Royal Engineers, he set up and ran his own business before coming to Kemble Care. He is a director of the UKHCA — our national homecare association — where he represents smaller providers of care.


Frequently Asked Questions about Kemble at Home

What Type of Services does Kemble at Home offer?

Kemble at Home offers Home Care.

How many Carers does Kemble at Home employ?

Kemble at Home employs 118 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kemble at Home to verify any information. View our terms and conditions. Kemble at Home has a Platinum Service – more info.