Kemble at Home

Sigeric Business Park, Holme Lacy Road, Hereford HR2 6BQ
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9.9 55 Reviews
  • Kemble at Home, Hereford
Kemble at Home is a family run business, operating under the same family for over 30 years. It offers award-winning home care and live-in care in Herefordshire and neighbouring counties. The company is regarded among the best in the region and has been rated ‘Outstanding for Caring’ and ‘Good Overall’ by CQC in September 2019.

Kemble at Home has won several awards for its outstanding company culture, which is truly carer-led and gives clients complete control over their own care. For example, the company has won the Care Employer Award at both the Great West Midlands Care Awards (2019) and the Hereford Times Health and Social Care Awards (2019), and has won Top 20 Awards for Providers in the West Midlands by homecare.co.uk in 2017, 2018 and 2019.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1800

Visiting Care - For visit on public holidays, Easter Saturday and Easter Sunday, we charge 50% above the standard weekday rates; for visits on Christmas Eve (from Noon), Christmas Day, Boxing Day, New Year’s Eve (from Noon) and New Year’s Day we charge double the standard weekday rates.


Live-In Care - To enable us to reward our staff for working on holidays, we charge higher rates for visits on certain days of the year. For visits on public holidays, Easter Saturday and Easter Sunday, Boxing Day and New Year’s Day we charge 50% above the standard daily rate; for visits on Christmas Day we charge double the standard daily rate.
 

These prices are only a guideline, please contact Kemble at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Kemble Developments Ltd

Person in charge

  • Jason Walker (Registered Manager)
9.9

Kemble at Home has a Review Score of 9.9 (9.851) out of 10, based on 16 reviews in the last 2 years.
Over all time Kemble at Home has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Kemble at Home
  • 20
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Total of 55, showing 41-55
Review from Anne S (Client) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The girls that came to me have been very efficient and I feel very safe with them. They seem capable of most things.
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Review from J A (Daughter of Client) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has needed care in the home on days when I am unavailable to be with her for over a year now and I am very happy with the service Kemble at Home provide. The members of staff when I have met have always been friendly, diligent, helpful and above all caring towards my mother. Members of the
management team have also been very accommodating whenever I have needed to alter carers visits and have been particularly cooperative and adaptable when I have had occasions to ask them for immediate cover. Kemble at Home provide a professional and reliable service and it's particularly reassuring to read the notes which the carers make during each visit so I can assess my mother's immediate well-being.
Reply from Cathy Watkins at Kemble at Home

Thank you for this review - we are very happy that we are able to assist in supporting your mother. Kemble at Home Team

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Review from J P B (Client) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with my care provider. They try to please both client and carer and listen to us so we get the service we hope for. They have had a few difficult months with unexpected staff changes but now seem to be settled with a good team of management and carers.
I ask them for care continuity
and communication. It is very important that clients and carers get on well so it is good that - up to a point - we can choose who comes into my home and deals with our personal care.
It is comforting when timing and carers are regular, otherwise, it can be quite upsetting.
As I get older, I wish for carers who are familiar, with me and my home and routine - so important.
Reply from Cathy Watkins at Kemble at Home

Thank you for your honest feedback. We are pleased that we are able to give you the support and continuity of carers.

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Review from B G (Client) assisted by family/friend published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far quite satisfactory.
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Review from F H (Daughter of Client) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have the highest praise for Kemble at Home. They have brilliant Carers who really care about mum and who she sees as friends. We receive excellent support from the office, Care Manager and from the 24 hours out of hours service. They always do their best to accommodate mum's needs as they change.
Mum is able to continue living in her own home, which she loves and is happy in, because of the marvellous support of Kemble at Home.
The Carers are always reliable and arrived even in the disruptive snowfall, earlier this year. Some walked through the ice and snow! Kemble at Home respond with extra support if needed, very quickly. Mum is able to stay at home because of Kemble at Home's amazing team and service. Mum and our whole family are very, very grateful. Thank you Kemble at Home!
Reply from Cathy Watkins at Kemble at Home

Thank you for taking the time to write this wonderful review - we are very pleased to be able to provide the support your Mum needs to be able to stay happy within her home. Regards, all of the team at Kemble.

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Review from Alex P (Daughter of Client) published on 16 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kemble at Home cared for my Mother-in-law when she returned from hospital - they made it possible for her to return to her home.


It was a very professional and efficient service from the first day of meeting the Manager and the carers were a great help and companion to my Mother-in-law.


Thank

you, Kemble.
Reply from Cathy Watkins at Kemble at Home

Thank you for your review - we are grateful for your trust in our services and glad we were able to offer your family support in this time of need. regards, Cathy Watkins.

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Review from Anne C (Daughter of Client) published on 22 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I rang Kemble at Home in the autumn of 2017, our parents were advised to have some extra help as our lovely dad's mobility was getting very poor and was, in addition, to help given by the family. The lady I spoke to was really understanding and listened to my concerns and a package of care was put
in place, which was increased in time. The Carers were absolutely wonderful to our Dad, they treated him with great respect and spoke to him in a very pleasant and friendly manner. They did not rush him and took their time to do the personal care required and also help him move around the home.


The carers were fantastic to our Mum and the family. Dad passed in January just as the carers arrived, they stayed with Mum and my Sister for quite a while and were a great comfort and support. We are so grateful that the Kemble at Home and support staff came into our lives we could not have looked after Dad at home as well as we did without them. Thank you all so much.

Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Dear Anne, thank you for this wonderful review. We are grateful for your trust in our services and glad we were able to offer your family support in this time of need. Warmest regards, Kemble at Home team

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Review from Jean R (Client) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kemble at Home gave me great support in the last years of my husband's life and have continued to give me support since his death. I have recommended Kemble at Home to a friend who needed help after having a hip replaced and she has been pleased with the help of her recovery.
Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Dear Jean, thank you for your kind response. We are very happy to have been able to provide support to your husband and yourself. Warmest regards, Kemble at Home Team.

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Review from Christiane A (Wife of Client) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer allocated to us was very courteous, polite and very helpful. I could not have done without his help.
Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Dear Christiane, thank you for your review. We are glad we were able to help, and that you were happy with our services. Warmest regards, Kemble at Home team.

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Review from Patricia J (Daughter of Client) published on 12 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything from the company has been excellent. They have been so professional, which is not the case with all care agencies. The carers are lovely and caring. If it wasn't for them, we wouldn't know my mum was so unwell.
Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Dear Patricia. Thank you for a lovely review, we can assure you we will continue to do our best, ensuring that your mum's wellbeing is uncompromised. With very best wishes, Kemble at Home Team

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Review from Shirley E (Client) published on 14 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have carers visiting me very regularly. I enjoy seeing all of them! They offer support and companionship.
All carers assist with personal care, cooking, shopping together, taking me to and from appointments, collecting prescriptions, housework etc
All carers are very well trained and extremely
professional. Their contagious smiles are a credit to the company!
Thankyou Kemble at Home!
Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Thank you for your review! We enjoy visiting you and we hope we can continue to provide high quality service you value so much. With best wishes. Kemble at home

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Review from Ginny T (Daughter of Client) published on 10 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kemble at Home care for my elderly parents in their own home. From initial introductions, planning and implementing the care package everyone has been very professional, considerate, helpful and efficient. The Carers are all well trained and have engaged easily with my parents who immediately felt at
ease. Kemble at Home assured us they would be able to provide the care package with a small team of workers who would get to know my parent's individual likes and dislikes, they have done exactly that, leaving me feeling confident that when they are with them my parents are in good hands.
Reply from Sandra Taylor, Business and marketing manager at Kemble at Home

Thank you for a lovely review. We are glad you and your parents are happy with our services. We will continue to do our best. Kemble at Home team

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Review from John M (Client) published on 10 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I asked Kemble at Home for help following an operation for a knee replacement, which they provided over a six week period. I was delighted with the standard of care, professionalism and friendliness of every carer who came to my home, and would have no hesitation in recommending Kemble to anyone needing
similar support. Thank you.
Reply from Sandra Taylor, Business and marketing manager at Kemble at Home

It was a privilege assisting you over the last 6 weeks. We wish you all the best in the future. The Kemble at Home Team

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Review from Christina (Daughter of Client) published on 8 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Kemble Care team have given the kindest and most considerate care to our Mother over the last 4 1/2 years in her home. Their attention to detail, documentation and alert system for concerns regarding changes in our Mothers daily condition should be highly commended.
All calls were considerate
and respectful towards a very private elderly lady during some difficult interventions. Many carers provided friendship which was very touching.
They were compassionate listeners to any concerns raised and always addressed them.
Sadly we lost our Mother in January 2017 but we will be eternally grateful to Kemble.
Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Dear Christina, thank you very much for such a lovely review. It was a pleasure looking after your mother over the past few years. With very best wishes, The Kemble at Home Team

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Review from Peter D (Son of Client) published on 1 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We always have excellent service from friendly caring staff who know their jobs and treat everyone well. Always kept up to date and everything is done in a caring thoroughly professional way. I have no hesitation in recommending the service and have told Mother's care manager as well. Well done to everyone
for all your superb efforts.
Reply from Sandra Taylor, Business and marketing manager at Kemble at Home

Dear Peter,
Thank you for the lovely review. We are pleased to hear you and your mother are happy with our services and we will continue to do our best.
Kemble at Home Team.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Kemble at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Kemble at Home is calculated as follows: ( (85 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kemble at Home is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

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Meet the Team (6)

Martin

Martin Lewis

Job Title: Care Assistant Joined: 2011

Meet Martin, another one of our visiting carers - who celebrated his 10th anniversary with the company in August 2021 and joined us after initially retiring. Martin is one of those people who is really easy to talk to; he’s definitely a people person and he loves any opportunity to have a chinwag.


He was originally from Birmingham where he started off as an apprentice electrician. At the age of 21, he began his career with BT. He did a short stint of just some 37 years in total. It’s not very often these days you hear of someone staying in the same role for their entire working career. In 1990 he moved to the Madley BT station in Herefordshire as a sat comms power engineer.


In 2011 he was given the opportunity of taking voluntary retirement - who wouldn’t? Thinking at the age of 57 he would enjoy a relaxing retirement, “after 2 months I was bored, I needed something to get up for”. After speaking with his son, who at the time was working in social care (but now incidentally works for BT), he encouraged Martin to look into care work and recommended Kemble.
In August 2011 Martin joined the team at Kemble and in that time Martin has been both a carer and trainer, helping new employees at Kemble to find their feet. Some of the staff Martin has trained are still working for the company now.


How does he find being a carer? “You meet some really interesting people. I only go to gentlemen and they all have a life story to tell. We often compare notes as we are similar in age! I just enjoy meeting people and having a good chinwag”. Martin talks fondly about some of the clients he used to support and particularly enjoyed working alongside colleagues supporting clients.
When asked what would he say to someone in his shoes, looking for something to do part-time in retirement or semi-retirement he said “just give it a try, everyone is different with what they are happy doing. You are well supported at Kemble, the hours are good and I can fit my working hours around my home life and family”. The managers definitely know not to ask Martin for work on a Wednesday evening as Wednesdays are his wife’s night out for a meal!


Outside of work, Martin enjoys spending time with his family, especially his grandchildren. He’s heavily involved in the Hereford Rugby Club. He helped out in the juniors when his son was younger, he then became the 2nd Team Manager before becoming Fixture Secretary for a number of years. He now meets and greets opposition committee members on the 1st team match days both home and away.

Carly

Carly Garner-Green

Job Title: Care Co-ordinator Joined: 2009

Carly is one of our Visiting Care Co-ordinators and has been with us since 2009. There's not much Carly doesn't know about the ins and outs of the company. She works closely with two of our visiting care teams to ensure the smooth running of the rotas and that clients receive support from a familiar face.

Marisa

Marisa Jennings

Job Title: Visiting Care Manager Joined: 2015

Marisa started off as a visiting carer with Kemble ten years ago, and after two years, ended up becoming an on-call manager, where she was a point of contact for the out-of-hours. She then became a trainer and trained all the new carers in induction. Marisa then helped in the office. After a short while, she became a Live-in Care manager. For the last 2 years, she has been the Visiting Care manager for our South and West Teams and is close to completing her NVQ Level 5 in Adult Social Care.

Jason

Jason Walker

Job Title: Registered Manager Joined: 2012

Jason has been with Kemble for over 13 years and wears multiple hats. As well as being a Registered Manager, Jason is also our Head of Training & Development and runs our visiting care East and Ledbury teams alongside Carly.


Jason is - in some way - the most musically talented of our office staff. He initiated our Music Memories programme, which encourages people to explore the health benefits of music. He also plays the organ for local churches and leads a handbell ringing ensemble.

Dominic

Dominic King

Job Title: Managing Director Joined: 2021

Dominic took over the day-to-day running of the business from Peter in 2021. Prior to joining Kemble, Dominic had a varied career as a civil servant, which included supporting the successful sale of British Steel in 2020 and running the Secretary of State for Business’s office during the Covid pandemic, leading on the business support schemes, workplace guidance and the purchasing of vaccines.


Dominic has recently moved to Ledbury with his wife and soon-to-be first child (due in June). He is a keen tennis player, an open water swimmer, and enjoys mowing his lawn!

Peter

Peter King

Job Title: Managing Director Joined: 2009

Sharon and Michael King established Kemble Care in 1993. They retired from day-to-day management in 2009 but continue to be involved with strategic issues that concern the business.


Peter King, their eldest son, has been Managing Director since July 2009. Previously an Army Officer with the Royal Engineers, he set up and ran his own business before coming to Kemble Care. He was a director of the UKHCA — our national home care association — where he represented smaller providers of care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kemble at Home to verify any information. View our terms and conditions. Kemble at Home has an Enhanced Service - more info.