Second To None

Would highly recommend them.

My mother has been receiving care in her home from Second To None for the past 13 years. My mother's needs are complex, both physical and mental. The carers go out of their way to attend to her needs. They are always friendly and approachable and treat my mother with the greatest respect whilst maintaining a much-needed sense of humour. Without their excellent care, my mother would have needed to go into a nursing home a long time ago. I cannot recommend this company enough.

Having used other care providers in the past I couldn't think of a more fitting name for this company than 'second to none'.

Where do I start? Awful service cancelled them. On Thursday the 30th May. The office manager phoned me up saying don't you think she feels she has to say this. What's he implying?? I told him to ring up the client. He then spoke to my sister who he told the phone call got a bit "heated". I then spoke to my sister and said about this and I said did he tell you why? Later that day a carer turned up at my friend's and the next day the owner turned up saying they were still coming. My friend phoned me up in a right state saying don't want to be alone this is a vulnerable person who they are intimidating by keep turning up. And then this morning another carer turned up 4th June. I have all the correspondence I can show saying no longer need their services. This is how they are treating their customers, it is appalling and needs shutting down. The adult social care/council CEO is involved and well aware of what's going on, as they are included in every email. I have opened a case with the ombudsman and CQC now.

The ladies that work here have been amazing in looking after my Mum who has suffered from Alzheimer's for a number of years. As her care needs got greater so did their level of care. The ladies are all very friendly and genuinely caring. Helped my Mum with meals, medication and personal care. They made a massive difference to both my Mum and I. Sadly my Mum now needs 24-hour care so is going to residential. I wouldn't hesitate to recommend these lovely ladies.

Mum has used this service for a couple of years now. I have no qualms in recommending the staff at all. They have been a life-saver to me and Mum. It is run professionally and well. (I have experienced many carers and care homes so this is big praise!).