Meridian Community Care Ltd (Canterbury)

Unit 88 Thomas Way, Lakesview Inter Business Park, Hersden, Canterbury CT3 4NH
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9.7 47 Reviews
  • Meridian Community Care Ltd (Canterbury), Canterbury
Meridian Community Care is located in Hersden, Canterbury and delivers care and support to people living in the local area, supporting them to remain living in their own homes.

Care staff aim to support people who may not be able to fully look after themselves, providing support and help around the home and at convenient times.

Their team of skilled care staff are able to offer support to young adults and older people with physical disabilities, mental health problems, sensory loss, personal or family carers, and those with dementia, Parkinson's, Motor Neurone Disease and MS.
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Care Provided by Meridian Community Care Ltd (Canterbury)

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Leon Collins (Manager)

Meridian Community Care Ltd (Canterbury) Reviews (47)

9.7

Meridian Community Care Ltd (Canterbury) has a Review Score of 9.7 (9.730) out of 10, based on 9 reviews in the last 2 years.
Over all time Meridian Community Care Ltd (Canterbury) has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Meridian Community Care Ltd (Canterbury)
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Total of 47, showing 1-20
Review from Peter G (Friend of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am writing as a friend of the client over fifty years who I, (and at an earlier stage, my wife), visited regularly during the months that care was provided, up to the time of the client's death.
For most of the final year of the client's life, the carers came three times a day and I therefore started
to inform them in advance of the date and approximate time I proposed to visit. It worked out that carers were present during some, and occasionally, all of the visiting time.


The Meridian staff I met, both in the client's home and in the Office, were very professional, kind, helpful and friendly. There was just one occasion when a carer attempted to prevent my visit on the grounds that the client would not know me. The client did recognise me and I was permitted to remain. Though a little abrupt, I am sure this carer was only acting as they thought best for the client.


Overall, though friend not family, I have nothing but praise for Meridian Care at all levels.

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Review from Tracey C (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meridian looked after my mother during the final few years of her life. They always showed genuine care and compassion not just to her but also to us when we visited. They dealt with her with humour and always with thoughtfulness. They enabled her to stay in her own home where she was happiest and
most relaxed.
The office staff are friendly and were always approachable. They contacted us whenever there was something to be concerned about. I was especially grateful for the sensitive way they kept us informed during the final week of her life.
In short I highly recommend them not only for the care they give to your loved one but also to you.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your kind words. It was our absolute privilege and pleasure caring for mum, at home, these past 8 years; and am so pleased to hear of the comfort it gave you, as a a family. Thank you for entrusting us with her care.

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Review from A C (Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just terminated my contract with Meridian because I am now able to care for myself so this is a review of the 4 months or so I had using their services. I met only politeness and consideration from all and a willingness on the part of the carers who came to my house to fulfil any task I asked
of them. All were cheerful and very obliging.
My only slight niggle is that I saw many carers in the short period I used the service and some consistency in who came would have been appreciated by me. I am not sure whether it was my fault that this happened but I hope I wasn't too demanding.
Overall, Meridian provided a very useful and very good service for me as I came to terms with my changed lifestyle.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you, for your kind words. On behalf of the team, it was our pleasure to support you, at home. Best wishes for the future, from all of the team here at Meridian Care.

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Review from John A (Husband of Client) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meridian Care provided excellent care for my wife for over 7 years. The careers went above and beyond to help and became our friends. The team met all the requirements that my wife needed, nothing was ever too much trouble they were very helpful, kept us informed of any changes on the day and I cannot
recommend them more highly and definitely the main carer!
Thank you, Meridian, for all you have done and all your support over the years it was much appreciated.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for the kind words. We hope you are both well in your new home and wish you all the best for the future.

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Review from Sharon B (Next of Kin) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care by the staff of Meridian Care was invaluable to the service user as it enabled her to remain living in her own home until her passing as she had wished. They looked after her with such care and thoughtfulness over the past decade and the service user was so happy and comfortable in their care.
It is not only the carers themselves but the office staff are extremely friendly and most helpful at all times. An excellent service all round, highly recommended.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you, for the kind words. On behalf of the whole Meridian team, it was our absolute pleasure and honour to provide care these past 8 years.

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Review from Joanne M (Daughter of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend recommended Meridian Care to me when my mum needed some support at home and KCC social services were unable to assist. I'm so glad that I chose Meridian and that they were happy to accommodate Mum, even though she only needed a small amount of help. Over time, Mum could manage more easily by
herself and was fiercely independent so in a way didn't really need a visit at all. However, the fact that she was happy to carry on, albeit only once a week, is testament to the great team and kind care staff and I know she had become really quite fond of a couple of the lovely ladies that used to call round. My amazing mum sadly passed away on 15th March this year so we won't be needing Meridian's services any longer. One of the staff members has sent me the most lovely message which has meant a lot. I would not hesitate in recommending them if you have found yourself in the position of needing some extra help, should a loved one wish to live independently in their own home as long as they can.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your lovely feedback Joanne. It was our absolute pleasure caring for Mum at home, where I know our staff are remembering her fondly. She is sorely missed here at Meridian. Best wishes to you and the family.

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Review from Lindsay T (Niece of Client) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Meridian Care for the past 18 months to help look after my elderly aunt. The care she received was fantastic, always helpful and polite. Thank you for helping us keep her independent at home for as long as possible.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you, for the lovely feedback. We hope your Aunt is settling well into her new home.

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Review from A W (Daughter of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was treated with care and dignity. A carer always turned up, he wasn't let down once in 13 months. If there were any problems they contacted us to let us know. The office was very helpful. Dad started with 30 minutes a day and it was increased over the 13 months to an hour a day as he found it difficult
to manage things. The office staff did all they could to implement this as soon as possible.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your kind words. It was a pleasure caring for Dad, these past 13 months, and wish him well in his new home.

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Review from A S (Granddaughter of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Meridian Community Care looked after my grandma very well. Especially the carer who went above and beyond, she always stayed for a chat and never left without making sure everything was completed and Grandma was safe and happy.
Some weekend carers would only pop in and stay for 10 minutes or so but
I understand these are busier times.
I would recommend this company and definitely the main carer!
Thank you, Meridian, for all you have done.
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Review from David S (Husband of Client) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late wife was with Meridian from Oct 2018 until end of August 2023 - during this time, she received excellent care. The carers were always there, when needed, backed up a great team in the office. I can recommend this company to look after your loved ones, when help is needed.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for the lovely feedback, David. On behalf of the company, it was our pleasure assisting you caring for your wife these past five years.

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Review from Joan L (Wife of Client) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carers for my husband were faultless. They became our friends our much-needed support and provided my husband with real loving care for the weeks he was here at home on end-of-life care. They provided me with much-needed support and concerned care when it was needed most. They were never less than
good-humoured and gave us both smiles and laughter on many occasions. We were both treated with respect and my husband with dignity during the time they provided him with personal care, comfort and attention, encouraging him to eat and drink, as well as the physical attention needed.
The management of my husband's care was efficient, with attention to detail and proper review so it was carried out without problems or issues.
I can only end by saying your clients are lucky to have you looking after them.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for the lovely feedback, Joan. It was our absolute pleasure to provide your husband's care and I know all the staff were very fond of him.

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Review from Richard A (Son of Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and helpful.
Brilliant help.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your feedback. It was our pleasure caring for mum.

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Review from Joy R (Daughter of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meridian Care looked after my father until he went into a residential home earlier this month and I would like to thank them for all they did for him. They initially came out to do an assessment on him and thereafter a member of their team came out daily. His main carer and was very understanding and
patient with my father and I cannot thank him enough. Other carers covered his days off or holidays and they were very good too. My father could be moody at times and would refuse a wash very frequently but he was very good with him. I had had previous experience with another carer company for my mother and the difference with Meridian was the continuity of the same carer as much as possible. I also found I was able to speak with the office of Meridian and the staff there were very helpful and knew sufficient information about Dad to always help me and to put my mind at rest. I would highly recommend Meridian Care.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your kind feedback, Joy. We are pleased that Dad is settling well into his new home, and that we were able to assist him being at home for as long as he did.

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Review from O H (Solicitor of Client) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My client was cared for by Meridian Care over several years until she recently passed away. The care was excellent and we were able to change the care plan to meet her needs as her needs changed. Thank you very much for looking after my client so well.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your feedback, it was our absolute pleasure caring for her over the years. She is greatly missed among the team here at Meridian.

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Review from John F (Son of Client) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we received from the team at Meridian Care was excellent from the first call to them arranging care for my father until he went into hospital and the care that they were providing finished. However, that did not stop contacting us to see how our father was progressing until he passed away.
The team met all the requirements that my father needed at that time, they were very helpful, kept us informed of any developments on the day and I cannot recommend them more highly. Well done Meridian Care and thank you.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your kind words, John. It was a great pleasure to assist you in caring for dad, at home.

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Review from Chris H (Son of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been cared for by Meridian for two years. Unfortunately, her condition means she now needs to move into a nursing home for 24-hour care.
Meridian's teams were all very kind and patient with mum despite some quite challenging behaviour on occasions.
We can't thank Meridian enough for their
help and support. They are in a class of their own. Highly recommended.
Reply from Leon Collins, Registered Manager at Meridian Community Care Ltd (Canterbury)

Thank you for the lovely feedback, Chris. It was our absolute pleasure looking after mum. She is very much missed among the team.

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Review from Jean H (Daughter of Client) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like express our gratitude to the wonderful staff at Meridian Care for helping us to care for Mum in her final years. The carers treated Mum with dignity and respect and supported our family in so many ways. Nothing was ever too much trouble and Mum became very fond of her regular care team.
Thank you.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you Jean, for your lovely words. It was our absolute pleasure caring for mum at home.

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Review from Michael C (Son of Client) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided by Meridian Care over the last few years, first to my father and later to my mother, has been excellent. The staff have been caring and efficient in meeting my parent's needs. The office staff have always shown a willingness to adapt the provision to meet my parent's changing needs.
I have no hesitation in recommending their service.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your feedback, Michael. It was our absolute pleasure caring for your parents these past few years.

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Review from Mark L (Client) published on 23 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Because of the way things were done when I was discharged from hospital, Meridian was the third company (from 2021) and became my permanent care provider.
I have found Meridian's approach to my care encouraging, respectful, understanding and friendly. Nothing is too much trouble within reason, even
if it's just a 10-minute chat because they are aware that I am feeling down.
I realise that I will not need them forever but because of their professional way of treating me, they have made this transitional period far easier for me to cope with.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you, Mark, for your lovely feedback. It has been a pleasure helping you these past couple of months, and am glad that you have finally achieved some consistency in your care.

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Review from John H (Husband of Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Meridian to be a reliable, professional and helpful company. They employ well trained, friendly staff who liaise with me daily on the weekday visits and give updates on healthcare when needed. They also help me with my wife's medication and G.P. follow-up when required. They are very patient
when dealing with dementia patients and always give plenty of time to make my wife feel comfortable and safe.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your encouraging words John. I am pleased you are happy with our service.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Meridian Community Care Ltd (Canterbury) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Meridian Community Care Ltd (Canterbury) is calculated as follows: ( (44 Excellents x 5) + (9 Goods x 4) ) ÷ 53 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meridian Community Care Ltd (Canterbury) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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Frequently Asked Questions about Meridian Community Care Ltd (Canterbury)

What Type of Services does Meridian Community Care Ltd (Canterbury) offer?

Meridian Community Care Ltd (Canterbury) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meridian Community Care Ltd (Canterbury) to verify any information. View our terms and conditions. Meridian Community Care Ltd (Canterbury) has an Enhanced Service - more info.