Meridian Community Care Ltd (Canterbury)

Unit 88 Thomas Way, Lakesview Inter Business Park, Hersden, Canterbury CT3 4NH

Meridian Community Care is located in Hersden, Canterbury and delivers care and support to people living in the local area, supporting them to remain living in their own homes.

Care staff aim to support people who may not be able to fully look after themselves, providing support and help around the home and at convenient times.

Their team of skilled care staff are able to offer support to young adults and older people with physical disabilities, mental health problems, sensory loss, personal or family carers, and those with dementia, Parkinson's, Motor Neurone Disease and MS.

Group : Meridian Community Care Ltd

Person in charge: Leon Collins (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Meridian Community Care Ltd (Canterbury): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Meridian Community Care Ltd (Canterbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Meridian Community Care Ltd (Canterbury) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Meridian Community Care Ltd (Canterbury) is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Meridian Community Care Ltd (Canterbury) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Meridian Community Care Ltd (Canterbury) has a Review Score of 9 (9.000) from 4 Reviews

Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Meridian Community Care Ltd (Canterbury)?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Meridian Community Care Ltd (Canterbury)

  • Daughter of Client/Service User
    2
  • Sister of Client/Service User
    1
  • Wife of Client/Service User
    1

As a family, we have found Meridian Community Care to be a very reliable service. My mother has been extremely fortunate in her Carers, who have looked after her with care, compassion, dignity and above all with a sense of humour. Not only have they looked after my mother but they have become good friends and worked in partnership with the family.
We have always felt listened to and if there have been any issues things have always been dealt with promptly. Their professional service has allowed my mother to remain independent in her home.

How likely would you be to recommend Meridian Community Care Ltd (Canterbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Leon Collins at Meridian Community Care Ltd (Canterbury) responded to this review on 14 May 2018:

Thank you for your feedback, Christine. We really do appreciate all of the feedback that we receive and endeavour to constantly improve our service.

I have found carers very helpful, punctual and supportive. My husband has not always been cooperative but all his carers managed to cope with him cheerfully.
All carers came to work appropriately dressed and had a very businesslike, though friendly air.
A very good service all round.

How likely would you be to recommend Meridian Community Care Ltd (Canterbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Leon Collins, Registered Manager at Meridian Community Care Ltd (Canterbury) responded to this review on 14 May 2018:

Thank you for your feedback Anna.

Meridian Care has provided exactly what they promised. Staff names were given before visiting started and the same carers always came. Care was consistent and adaptable to my mother's needs as they changed. Mum had a main carer who was adaptable, kind, gentle and friendly. All appointments were kept promptly, any unforeseen change in staff was notified prior to the visit.
There was never any problem with invoicing, cancelled visits were never charged for. The management were so flexible with short notice changes, they felt like part of the family.
I trusted them all completely.

How likely would you be to recommend Meridian Community Care Ltd (Canterbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Leon Collins, Registered Manager at Meridian Community Care Ltd (Canterbury) responded to this review on 14 May 2018:

Thank you for your feedback, Val. Very kind words, thank you.

We have had Meridian Community Care Ltd taking care of my sister who has dementia. She has now been moved to a nursing home. Whilst in the care of Meridian Community Care Ltd she was treated with kindness and dignity. The office staff were also very polite and showed concern for my sister's welfare.

How likely would you be to recommend Meridian Community Care Ltd (Canterbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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