Meridian Community Care Ltd (Canterbury)

Unit 88 Thomas Way, Lakesview Inter Business Park, Hersden, Canterbury CT3 4NH
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9.7 47 Reviews
  • Meridian Community Care Ltd (Canterbury), Canterbury
Meridian Community Care is located in Hersden, Canterbury and delivers care and support to people living in the local area, supporting them to remain living in their own homes.

Care staff aim to support people who may not be able to fully look after themselves, providing support and help around the home and at convenient times.

Their team of skilled care staff are able to offer support to young adults and older people with physical disabilities, mental health problems, sensory loss, personal or family carers, and those with dementia, Parkinson's, Motor Neurone Disease and MS.
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Care Provided by Meridian Community Care Ltd (Canterbury)

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Leon Collins (Manager)

Meridian Community Care Ltd (Canterbury) Reviews (47)

9.7

Meridian Community Care Ltd (Canterbury) has a Review Score of 9.7 (9.730) out of 10, based on 9 reviews in the last 2 years.
Over all time Meridian Community Care Ltd (Canterbury) has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Meridian Community Care Ltd (Canterbury)
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Total of 47, showing 21-40
Review from Nicola R (Daughter-in-law of Client) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meridian have been care providers for my mother-in-law on two separate occasions over 3 years, and have been consistently responsive and supportive to her needs.
The carers were always kind and respectful, listening to her and family wishes throughout her initial recovery, and later deterioration.
Despite the difficulties of a pandemic and general care shortage more recently, they ensured a quick, flexible and reliable response to her renewed need for care. It was reassuring for us to know she was in good hands.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your lovely feedback Nicola. It was our pleasure to be able to support Mum and yourselves.

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Review from Carolyn R (Friend of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely pleased with the care provided by Meridian Care. Our friend’s carers were always so professional, cheerful and flexible and nothing was ever too much trouble.
After initial reservations, our friend looked forward to their visits and still talks about them after moving into residential
care. Choosing Meridian Care was definitely the best decision we made.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your feedback Carolyn. It was our absolute pleasure caring for your friend these past two+ years. It was also lovely to hear that she has settled well into her new home.

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Review from Roger T (Husband of Client) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to accept the fact that I was unable to cope with looking after my wife in a suitable way was not easy but made much simpler by the way Meridian Care was able to assess the situation at home and arrange the necessary staff to provide the assistance I needed.
The visits from the carers were most
welcome and despite the problems that they sometimes encountered there was always a smile on my wife’s face and usually a song as she came downstairs.
An exemplary service - highly recommended.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your lovely feedback Roger. It was our absolute pleasure assisting you in caring for your wife these past few years.

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Review from Judith M (Daughter of Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful for the high quality of care, compassion and support that Meridian provided for our father during his last few weeks. We were very struck by the professional yet empathic manner which was consistently shown by all of the carers towards not only our father but also to our mother,
who had been his carer for so long during this difficult time. The consistency of carers ensured that they were able to build a trusting relationship with our parents, which bought them both great comfort and reassurance. Any queries or questions were dealt with swiftly by the very helpful office team. We would recommend Meridian Community Care without reservation.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for the lovely feedback, Judith. The team will be so pleased to hear your comments and have asked me to pass on their thanks for the lovely gifts you brought in last week. They were all so touched.

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Review from Jo-Anne H (Daughter of Client) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meridian have looked after my Mum for just under 2 years until her recent death. The company was able to facilitate the increased care that was required from a call a day three times a week to two carers four times a day in her last weeks. The office staff have always been responsive to any requests
and any issues that have arisen have been dealt with efficiently. At the start of the Covid lockdowns I was concerned what would happen but they continued to provide their excellent service in a safe manner. Being a carer isn't just a job, the Meridian carers are wonderful, dealing with my Mum in a respectful way. They were kind and warm, there was a lot of laughter as well but they always performed their duties in a professional way. My Mum was resistant to going into a Care Home wanting to stay in her home until the end, Meridian help us to achieve her wishes which I am very thankful for.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your lovely comments, Jo-Anne. I will be sure to pass this onto the carers.

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Review from Ann S (Daughter of Client) published on 29 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father needed support for his personal care and we mostly had a consistent team of three carers who supported him over this last year as his health declined. I am hugely grateful for their care and support, as initially, it lifted this stress from my Mum, then gave me the chance to work, as well
as care for my Dad at home, until he passed at the end of this year. Despite Covid, the carers kept working safely, and my parents felt well looked after and safe and much enjoyed the care, conversation and friendship they brought.
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Review from J R (Client) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a fall (my own fault) at the beginning of June 2020, I suffered a dislocated and fractured right shoulder, leaving me quite disabled. A friend and neighbour recommend Meridian and set the process up for me. During a period of two months, I have received excellent support and assistance from
all the carers, which has greatly helped my recovery. I have also appreciated their kindness and friendship. I would strongly recommend Meridian Care to anyone in need of help and assistance.
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Review from N C (Granddaughter of Client) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Meridian Care has been a brilliant help to us as a family to help care for my grandad. Thank you all so much for being there when we needed you.
Many thanks.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you; it was a pleasure caring for Grandad.

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Review from David H (Son of Client) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meridian provided care to my elderly mother for the last 15-months. Over time, the level of support required increased. At every stage, they treated mum with the greatest respect, kindness and consideration.
We don’t live locally, and Meridian always ensured that we were kept regularly updated regarding
any issues or requirements. Particularly during the lockdown, they were always willing to take on any additional tasks that proved necessary.
We can not recommend them highly enough.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your kind words David. On behalf of Meridian Care; it was our absolute pleasure caring for your mother. Our thoughts are with you and your family at this time. Leon

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Review from John D (Stepson of Client) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super level of support and professional management team - great caring staff and attention to detail! - so lovely to see how my stepmother's health has improved since receiving daily support from Meridian - Thank you!!
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Our pleasure John. It has been very encouraging to see the progress being made. Thank you also for your support.

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Review from Sylvia P (Daughter of Client) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Meridian carers have been very supportive and kind with my mum, as I know it can be difficult with the elderly.
I'd like to thank all the office staff and management for all their help. When a problem appeared it was dealt with professionally.
Reply from Leon Collins, Manager at Meridian Community Care Ltd (Canterbury)

Thank you for your kind words, Sylvia. It was our pleasure caring for your mum over the many years.

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Review from Rowan W (Daughter of Client) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meridian has been providing care for my father, morning and evening, for the last couple of years. Due to our own personal circumstances, my father has moved to my sister's in Salisbury. They are finding it very difficult to match this level of service in their home town.
Dad had the same superb carer
from Sunday evening through to Friday morning and this consistency of care was so important as he became increasingly confused. The other carers that covered the remaining sessions were part of a close-knit team and he got to know them all well. All the carers were punctual, professional, cheerful, caring and took the trouble to engage with my father. Laughter was often heard coming from his room. They were very proactive, especially the main carer and alerted us to any problems straight away. The manager and his office staff have always been a pleasure to deal with too.
We have been extremely satisfied with Meridian and whole-heartedly recommend them to families seeking this type of care.
Reply from Leon Collins at Meridian Community Care Ltd (Canterbury)

Such lovely feedback Rowan, thank you. On behalf of the team, it was an absolute pleasure caring for your father. I will be sure to pass your comments onto the team. Wishing you, dad and the family our thoughts and best wishes. Leon.

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Review from D N (Brother of Client) published on 23 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Meridian Community Care has looked after my sister for a number of years and has at all times proved themselves to be caring and professional the inevitable occasional problems were sorted out immediately and effectively. My only regret is that, due to our location, Meridian were unable to provide the
"last-thing-at-night" care and the "two-carer" calls that my sister needed towards the end of her life. My sister was very happy with the help she received, which enabled her to maintain her life securely and comfortably in her own home. I would definitely recommend this company.
Reply from Leon Collins at Meridian Community Care Ltd (Canterbury)

Thank you for your feedback David. We are continually working on improving our ability to cover people's care who live in rural areas. It was just very unfortunate that we were unable to do this for your sister. Wishing you and Heather all the best for the future.

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Review from Bren C (Daughter of Client) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meridian has shown complete professionalism in its delivery of care to my Mum. Carers are both kind and considerate. They adhere to medical directives from authorised personnel. Whenever I have contacted the administrative staff, they are both responsive and accommodating. I am very happy with the
service this care company delivers and would not hesitate to recommend them.
Reply from Leon Collins at Meridian Community Care Ltd (Canterbury)

Thank you for your kind words Bren. We will be sure to pass your comments onto the carers.

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Review from Ian B (Brother of Client) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had four carers per day, and even though she was a very private person she was very happy with all the carers who have looked after for most of 2019. Any questions to carers or phone calls to the office from members of the family have always been dealt with courteously and professionally,
and this has made a huge difference to the family knowing that our sister was being well cared for.
We would have no hesitation in recommending Meridian to provide professional care, in particular to elderly, potentially vulnerable people.
Reply from Leon Collins at Meridian Community Care Ltd (Canterbury)

Thank you for your kind words Ian. It was our absolute pleasure caring for your sister. With best wishes.

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Review from Ciaran E (Client) published on 27 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Meridian Care whilst I was at university for one year. The care that I received was excellent. All my carers were friendly, professional, courteous and caring.
I would highly recommend them.
Reply from Leon Collins at Meridian Community Care Ltd (Canterbury)

Thank you for reviewing us, Ciaran. It was our pleasure caring for you and wish you every success for the future.

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Review from Julia M (Daughter of Client) published on 6 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meridian Community Care provided excellent care for my mother since she suffered a stroke in late 2016, which resulted in early vascular dementia. Initially, my mother was very accepting of the carers but as her dementia progressed she could be very difficult (it was good that for the morning and
lunchtime visits the carer was the same person - except on holidays, of course). A good trust was built up between my mother and the carers and if there were any issues, management dealt with them promptly, kindly and efficiently. Following a nasty fall when she was on her own, mother went into a care home in mid-April as by this time she had gone down rapidly and was not safe to be left alone at any time; her hygiene had gone downhill and she was unable to care for herself.


I would not hesitate to recommend Meridian Community Care.

Reply from Leon Collins at Meridian Community Care Ltd (Canterbury)

Thank you for your feedback, Julia. It was a pleasure caring for mum and wish her and the family all the best for the future.

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Review from Sheila G (Niece of Client) published on 29 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Meridian Care have made a huge difference to the quality of life, dignity and health of my Aunt. The whole team have patiently taken time to get to know her, to understand her complex needs and thereby gain her trust and confidence. This has not always been easy but they have persevered
and been proactive in making countless suggestions to improve her care. I have found the staff in the office to be very accessible, caring and thoughtful in coming up with solutions to most problems that occur.
Reply from Leon Collins at Meridian Community Care Ltd (Canterbury)

Thank you for your feedback Sheila. We are very glad to be able to help.

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Review from Angela G (Daughter of Client) published on 21 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a whole, we were very pleased with the service Meridan gave our father. The carers were friendly professional and always did everything we asked of them.
In a time of need, they went out of their way to help us.
Reply from Leon Collins at Meridian Community Care Ltd (Canterbury)

Thank you for your feedback Angela. We wish Dad and the family all the best for the future.

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Review from D W (Daughter-in-law of Client) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care was provided for my mother in law who has dementia and very poor eyesight. Meridian Community Care Ltd staff were friendly, helpful and made a significant contribution to making her quality of life the best possible. All duties were performed professionally and to a high standard. The management
team were excellent, keeping the family informed of with all issues. I would recommend Meridian Community Care Ltd (Canterbury) to others requiring assistance.
Reply from Leon Collins at Meridian Community Care Ltd (Canterbury)

Thank you for your feedback, Dawn.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Meridian Community Care Ltd (Canterbury) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Meridian Community Care Ltd (Canterbury) is calculated as follows: ( (44 Excellents x 5) + (9 Goods x 4) ) ÷ 53 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meridian Community Care Ltd (Canterbury) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (0)

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