Meridian Community Care Ltd (Dover)

1st Floor, 25 Castle Street, Dover CT16 1PT
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8.0 6 Reviews
  • Meridian Community Care Ltd (Dover), Dover
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Leon Collins (Manager)
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Meridian Community Care Ltd (Dover) Reviews (6)

8.0

Meridian Community Care Ltd (Dover) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Meridian Community Care Ltd (Dover) has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
1
1
1
5

Review from Michelle T (Daughter of Client) published on 20 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years into care from Meridian and very happy. The small team are personable, respectful and lovely humans. They care for Dad brilliantly and nothing is deemed to be too much trouble. They feel more like an extension of our family than paid care. I live away so I have to have a company I can fully
trust. I know that he is being looked after and they are quick to flag any potential issues before they become an actual problem. No complaints to speak of whatsoever. And I have tried a lot of care companies over the years with both parents plus I've done assessments of care services as part of my job. So, I'm a very harsh critic and incredibly hard to please!

Reply from Marketa Jurickova, Dover Branch manager at Meridian Community Care Ltd (Dover)

Thank you Michelle. It is a pleasure to look after your dad.Thank you for your kind words.

Staff

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Management

Treated with Dignity

Value for Money

Review from Andy F (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not recommend Meridian Community Care highly enough in supporting my mum who has mixed dementia. The staff are very friendly, and compassionate and they use their skills to ensure all of her needs are met and the care plan is followed with both respect and dignity. Having the same carers arriving
at the same times each day means a trusting and friendly relationship has been embedded and continues to blossom. Nothing is too much trouble and their whole set-up puts our minds at rest in the processes and regime in place for mum.

Reply from Marketa Jurickova, Dover Branch manager at Meridian Community Care Ltd (Dover)

Thank you Andy for your kind words, continuity of carers and times set is something we always aim to achieve.

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Treated with Dignity

Value for Money

Review from Susan G (Wife of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Meridian Care for about eight years. My husband is in his nineties and gets very anxious if routines are not followed and things become unpredictable. It is particularly helpful, therefore, that there are just three carers who look after him and that they understand his needs so well.
They are very good at coming at the scheduled time and it is very rare that the time of an appointment has to be changed. The care they give him is excellent and they carefully follow the arranged protocols. My husband and I are very happy with the service and have no complaints.

Reply from Leon Collins, Manager at Meridian Community Care Ltd (Dover)

Thank you for the lovely words, Susan. I can not believe it has been 8 years already!

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Management

Treated with Dignity

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Review from Judy B (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Meridian Care have supported my elderly mum for almost three years in her own home, assisting her to maintain her independence in a respectful but friendly manner. I have nothing but the highest praise for her dedicated team of carers; they are reliable, cheerful and caring - in fact nothing ever feels
that it would even be too much trouble for any of them. The fact that Meridian ensure that she has the same carers on a regular schedule has really helped mum to build a trusting relationship with her small team and, in turn, it means that each of them understand her needs, including her drive to be as independent as possible within her physical limitations. They always put a smile on her face, even when she is feeling a bit down, and are a valuable link to the outside world which enriches her life even more. It’s lovely to hear them laughing and joking together when I pop in. I would not hesitate to recommend this company to anybody - thank you for everything you do.

Reply from Marketa Jurickova, Dover Branch manager at Meridian Community Care Ltd (Dover)

Thank you for the wonderful review. Our carers enjoy the banter they have with your mum.

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Management

Treated with Dignity

Value for Money

Review from Debbie S (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old mum has been receiving care at home, 3 times a day, for almost 3 years. She has an early morning visit, a lunchtime visit, including preparation of her food, and a tea time visit; two visits include supervising medication. She looks forward to seeing whoever the carer is and is always
positive in her comments about them.
In my dealings with carers and managers, they have always been approachable, friendly, accommodating and helpful. They keep me updated if they are concerned about my mum in any way.
Rules of this review mean that I cannot mention names, but the service we received when Mum had to be admitted to hospital as an emergency case in early 2020 was truly exceptional.
From my experience, I would happily recommend Meridian to someone seeking home care.


Personally, I feel that the money spent on Mum's care is very well invested - but I haven't provided a rating simply because I am not in a position to compare like with like.

Reply from Marketa Jurickova, Dover Branch manager at Meridian Community Care Ltd (Dover)

Thank you, Debbie. Looking after your mum was our pleasure.

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Treated with Dignity

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Review from June G (Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive excellent care from this company. My carer, having got to know me, anticipates my needs and I couldn’t ask for more. They are very efficient and at the same time reassuring in their care. They are a very cheerful and comforting way to start the day.

Reply from Leon Collins, Manager at Meridian Community Care Ltd (Dover)

Thank you for your lovely feedback, June. I am glad that everything is going well.

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Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Meridian Community Care Ltd (Dover) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Meridian Community Care Ltd (Dover) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meridian Community Care Ltd (Dover) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Meridian Community Care Ltd (Dover)

What Type of Services does Meridian Community Care Ltd (Dover) offer?

Meridian Community Care Ltd (Dover) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meridian Community Care Ltd (Dover) to verify any information. View our terms and conditions. Meridian Community Care Ltd (Dover) has an Basic Service - more info.