Premier Care Services Ltd

Premier Care South Croydon provided exceptional end of life care. Absolute professionalism and reliability, advanced skills, wonderful kindness and compassion. All of the carers have been extremely well trained and show great commitment and integrity.

An amazing care company! They've been caring for my Mum since December last year. They offer one main carer so there's always consistency and a genuine build up of a relationship and trust. That equally applies to the regulars carers that cover when the main carer is unavailable. Over that whole time they have never let us down even when our care needs increased at short notice. The carers and the hands on manager and owner Doreen are all empathetic and caring to not only my lovely Mum but also to me and my family. They do palliative care too, although sadly this isn't practical for my Mum, although I truly wish it was as I know she would have had a more dignified and caring end of life. I'd thoroughly recommend them.

Overall very good. Staff are caring & professional who don't seem to mind going the extra mile. Always very cheerful which is very good thing when dealing with a palliative care patient.

We have 2 carers at a time and sometimes one turns up without the other because they are coming from separate locations, but this doesn't seem to cause a problem.

I would recommend them highly.

I would like to thank all the staff, from the girls that looked after my stepmom to the management, who all genuinely went the extra mile in every way , and it would be my pleasure to recommend them to any future clients

Family visiting from abroad were deeply moved by the way she was treated, with patience, and dignity.

The company is also approachable and responsive. If we ever need anything adjusted, they're happy to help, and usually follow up in person, which is a lovely touch, especially for older clients.

Thank you to the team - your care really matters.

(4 starts was only left because there is always room for Improvement in healthcare other wise it would have been 5)

One of the carers regularly attends in the evening and she helps with my cat layla. She has devised 2 or 3 games for layla to play and it has made layla much healthier. She has lost half a kg of weight. She has to grab the straws, 2 at a time. I am hoping that by the summer, her games with the carer will lead layla to losing a substantial amount of weight. I am very grateful for her support.

I have been constantly reassured by the prudence of management and my mother has benefitted from their willingness to adapt and offer sagacious options during times of crisis. Their reliability flexibility and willingness to adapt has been fundamental in my mother's quality of care.

Dad had sufficient funds to pay for his own care and had eight hours a day, two carers in the morning, 1 sitting over lunch into the afternoon and two carers in the afternoon. With this level of support he was able to stay at home but the gentle stimulation of being with people he pulled back from where he was, to be able to go and play a tune on his beloved piano.

Premier set up a WhatsApp group for them, myself and the carers. This is so good for me, the carers show me what meals mum has had and what snacks they have left mum if she gets hungry. They can let me know any concerns they have with mum, also if there is anything they need picked up in the shopping. It means I have direct contact with Premier and the carers which allows me to see each day how mum is. This is so helpful as I don't live near to my mum so we can chat about her day on the phone without me worrying about the care she is getting.

I am thrilled to have come across Premier Care when had to find support with daily living tasks for my wife- a stroke survivor. During the assessment, the team took the time to understand the specific needs and challenges and adopted a personalised care plan that facilitates the physical and emotional well-being of my wife. The team are honest, and highly skilled professionals in handling the complexities that come with caregiving. I have no hesitation in recommending Premier Care to anyone in need of care services.

Due to my mum having Dementia and living on her own at the time, we made the decision to get mum a carer just for the company. I was recommended Premier Care by a friend who was using them for her mum. From the first call, and then meeting I knew Premier Care were the one for me. Doreen was wonderful, even though mum was very reluctant, The manager was so kind and caring that mum agreed to try. Well, we have never looked back and along came the carer. Mum had to leave her home and go into Assisted Living - the carer was our Guardian Angel, mum was very unhappy but seeing her friendly familiar face was her reassurance. Mum didn't last long in Assisted Living and we had to make the hardest decision to put her in a home - again the carer was our Guardian Angel and the familiar face Mum needed to make her feel safe. I would wholeheartedly recommend Premier Care to everyone. They are an amazing team and will be forever grateful to them all.

They are a truly amazing team of workers and I am extremely grateful to them all.

Premier has been very helpful and accommodating in changes to care needs that happened at a moment's notice. They were always very responsive and supportive in helping us whenever we have required changes and support. Special mention to one member of staff in particular who always was willing to accommodate sudden requests and requirements. I would contact them if I needed care support again.

When I had to find a daily care package for my father due to his lack of mobility I was concerned about my ability to find a solution that both my parents would be happy with. I was very fortunate to find Premier Care - from day one the staff were reliable, conscientious and immediately made the difference that was required. I am more than happy to pay the monthly bill as it was indeed value for money. Would heartily recommend.

I have been using Premier Care Services Ltd for the past four years and during this time I have found them to be extremely reliable. They always ensure that I have the same carer and if this is not possible I am always informed in a reasonable time. I find that the staff maintain a high standard of care. The carer is friendly and very respectful to me and my family. They maintain professionalism at all times and are sensitive to my personal needs. My carer is very polite and communicates well with me.

A truly unbelievable service. The package required was not straightforward and changed very quickly. They adapted to every change immediately and left me in no doubt that I could rely on them. Their carers are second to none. Have no hesitation in using their services. I love their can-do attitude.

We have used Premier Care Services for many years for my father. The carers have been excellent and looked after my father very well. The carers have been polite and respectable. On occasions, there has been staff turnover and this has sometimes resulted in the care routine not being consistent, however, once this has been raised to the management team, it is resolved very quickly. I am so glad that my father had the great care provided by Premier.

All I can say is the services are top-notch, all you want is done. The carers are kind and I have no complaints.

I cannot comment on the carers as I do not see them regularly. The office staff are very helpful. Different carers attend - not the same carers each week.