Premier Care Services Ltd

Qualifications:
- 2009 LLB Hons (University of East London)
- 2010 PGDI (Metropolitan University London)
- 2020 (NVQ) Level 5

Director and Care manager Premier Care Services Limited.

Education and Qualifications
•   BSc H Nursing ( Mental Health Nursing ) grade 2:2, 2010 University of Greenwich
•   Mentorship Course (6KNIN328) level 6, grade pass, 2012 Kings College London
•   Phlebotomy Training 2011-2012, Grade Pass, South London and Maudsley Nhs Trust
•   Pochi Training Course 2017, Grade pass, (SLAM)
•   Appraisal and Managerial Supervision, grade pass, 2014, South London and Maudsley Nhs Trust
•   Supporting and Supervising Volunteers, Grade pass 2014, South London and Maudsley Nhs Trust
•   Behavioural Family Therapy (BFT) Grade Pass, 2014, South London and Maudsley Nhs Trust
•   Duty Senior Nurse Simulation, Grade Pass, 2015, South London and Maudsley Nhs Trust
•   Slam corporate Induction completed 2016, South London and Maudsley Nhs Trust
•   All Mandatory Training courses including, data protection, Diversity Equality, safeguarding children level 1&2, safeguarding Adults etc. all up to date 2019.
•   Assessor Course; Train the Trainer 2021- ongoing – Aspire Training Associates

I joined Premier Care Services this year 2019 as a Manager. So far I have completed so much training and I have had meetings with Brokerage re- Quality meetings on improving our services at Premier Care Services. I have met with families/ service users during assessments, spot checks and also worked closely with our staff in order we continue to provide high-quality service to service users and promote Equality and Diversity for all.

I have managed crisis, complaints and emergencies with successful outcomes. I have always notified CQC and Brokerage (Croydon) of any missed call and death that arises within the organisation. I have ensured that all carers/staff get their training up to date, carrying out staff meetings and worked closely with the directors aiming to provide high-quality services towards service users and staff at large.

I have also worked closely on medication monitoring ensuring that staff do record all medication being administered to service users and also ensuring that all medications are in a blister pack or doesn't box as this will prevent the error from carers when prompting or supervising medication.

I have continued to be diligent and focused in the delivery of care and support of the team. I am committed to ensuring that we aim at delivering high-quality care and support to service users and carers. I follow the policies and procedures under The Health and social care Act 2008 as (amended), The Health and social care act 2008 (Regulated Activities) Regulations 2014.

I have worked closely to ensure that we follow CQC recommendations and improve the services being provided.

I support the team by carrying out Telephone Monitoring to service Users as this helps us to know how we are doing and any concerns that are reported are always resolved as soon as possible. At present, all service users are happy with the services being received. Carers’ timekeeping has improved massively and worked closely with carers educating them on the importance of communication has improved and reduced complaints from service users.

Services user’s preferences and wishes are always taken into account and this is always done during assessments.

I have also carried out person-centred Care plans for all service users as this is important due to service user’s different needs.