Established in 2003, Premier Care Services is one of the longest serving care agencies in Croydon.
Over the last 19 years, they have provided home care services to Croydon Residents - Croydon Council Referred and Private. They have attractive packages and care rates for private home care clients for both day care and night care.
They have been at the same head office at 25 Brighton Road for the last 19 years...
Care Provided by Premier Care Services Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £18
We also provide 45 minutes call @ £15 per call and 30 minutes @ £13 per call.
Contact Premier Care Services Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Owner
- Premier Care Services Ltd
- Private Owned
Person in charge
- Brendan Okwor and Doreen Nakiyimba (Managers)
Premier Care Services Ltd Reviews (47)
Premier Care Services Ltd has a Review Score of 9.6 (9.588) out of 10, based on 11 reviews in the last 2 years.
Over all time Premier Care Services Ltd has 47 reviews.
The staff which includes the office staff all seem very caring and understanding, and try to help whenever they can under sometimes difficult circumstances. The office is always available 24 / 7. I am kept up to date with any problems and I am always offered advice if needed. They often can cover attendance at the last minute which has happened with us on more than one occasion.
My mother has been receiving care from Premier Care since she was discharged from a nursing home in March. This was a new experience for both of us as mum (aged 100) had been living independently until Jan this year. We didn't really know what care we required and needed to tweak the arrangements several times until we found an acceptable solution. In this, we found the management extremely helpful and willing to sort out any teething problems. Initially, there was quite a turn over of carers but in recent months we have had a small team of 'regular' ladies coming to attend to mum. This has proved a great bonus for us both as we are getting to know each other and mum's specific needs. The 'girls' always arrive with a warm and cheery greeting and interest in mum's welfare. For example, their genuine excitement when mum achieved her 100th birthday. The Covid pandemic has proved challenging for us all but the carers have never let us down even when delayed by transport failures.
Premier Care Services have been so helpful and kind during a very difficult time. The carers provided have quickly built a rapport and therapeutic relationships. The office staff have been very helpful, always willing to answer questions and discuss the care provided.
Premier has provided services for two members of my family over a period of almost 15 years. I have always found them to be polite and friendly, and I can honestly say that I couldn't have coped without them. Highly recommended.
Premier stepped in to provide Dad support at home once he was released from hospital and quickly built a relationship with him. By and large, the carers are usually timely and always professional. My Dad is grateful for their help and doesn't feel bad about asking for support when he needs it. I would recommend them for anyone requiring support for a loved one. During COVID, they have been reliable and Dad has stated that they have been helpful.
The carers were very good and understanding with my dad who is in his later life of cancer with dementia.
They cared for him very gently and professionally with his complex needs.
The office was always very accommodating when I called.
I was so impressed with a lady (Supervisor in the South Croydon branch). She was so lovely and empathetic towards me and nothing seemed to much trouble.
It was lovely to be able to talk to somebody who understood what I was going through and went out of her way to try and reassure me and help in any way the agency could and they did!
Thank you Premier for the outstanding care and carers!
Keep up the good work!
Only just found out from my social worker they intend to stop my care.
No communication to me about this - from them to me.
Called to complain only to be told I am rude!
Since when's a complaint being rude?
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 August 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Premier Care Services Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Premier Care Services Ltd.
Meet the Team (2)
- 2009 LLB Hons (University of East London)
- 2010 PGDI (Metropolitan University London)
- 2020 (NVQ) Level 5
Director and Care manager Premier Care Services Limited.
• BSc H Nursing ( Mental Health Nursing ) grade 2:2, 2010 University of Greenwich
• Mentorship Course (6KNIN328) level 6, grade pass, 2012 Kings College London
• Phlebotomy Training 2011-2012, Grade Pass, South London and Maudsley Nhs Trust
• Pochi Training Course 2017, Grade pass, (SLAM)
• Appraisal and Managerial Supervision, grade pass, 2014, South London and Maudsley Nhs Trust
• Supporting and Supervising Volunteers, Grade pass 2014, South London and Maudsley Nhs Trust
• Behavioural Family Therapy (BFT) Grade Pass, 2014, South London and Maudsley Nhs Trust
• Duty Senior Nurse Simulation, Grade Pass, 2015, South London and Maudsley Nhs Trust
• Slam corporate Induction completed 2016, South London and Maudsley Nhs Trust
• All Mandatory Training courses including, data protection, Diversity Equality, safeguarding children level 1&2, safeguarding Adults etc. all up to date 2019.
• Assessor Course; Train the Trainer 2021- ongoing – Aspire Training Associates
I joined Premier Care Services this year 2019 as a Manager. So far I have completed so much training and I have had meetings with Brokerage re- Quality meetings on improving our services at Premier Care Services. I have met with families/ service users during assessments, spot checks and also worked closely with our staff in order we continue to provide high-quality service to service users and promote Equality and Diversity for all.
I have managed crisis, complaints and emergencies with successful outcomes. I have always notified CQC and Brokerage (Croydon) of any missed call and death that arises within the organisation. I have ensured that all carers/staff get their training up to date, carrying out staff meetings and worked closely with the directors aiming to provide high-quality services towards service users and staff at large.
I have also worked closely on medication monitoring ensuring that staff do record all medication being administered to service users and also ensuring that all medications are in a blister pack or doesn't box as this will prevent the error from carers when prompting or supervising medication.
I have continued to be diligent and focused in the delivery of care and support of the team. I am committed to ensuring that we aim at delivering high-quality care and support to service users and carers. I follow the policies and procedures under The Health and social care Act 2008 as (amended), The Health and social care act 2008 (Regulated Activities) Regulations 2014.
I have worked closely to ensure that we follow CQC recommendations and improve the services being provided.
I support the team by carrying out Telephone Monitoring to service Users as this helps us to know how we are doing and any concerns that are reported are always resolved as soon as possible. At present, all service users are happy with the services being received. Carers’ timekeeping has improved massively and worked closely with carers educating them on the importance of communication has improved and reduced complaints from service users.
Services user’s preferences and wishes are always taken into account and this is always done during assessments.
I have also carried out person-centred Care plans for all service users as this is important due to service user’s different needs.
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