Prestige Nursing + Care (Gloucester)

First & Second Floors, Three Cups House, 5c-5d Church Street, Tetbury GL8 8JG

Prestige Nursing + Care (Gloucester) specialise in wide range of support service in the home, which includes support for older people enabling them to stay where they are comfortable, and extending to children with complex needs, adults with acquired brain injury, dementia care, learning and physical disabilities as well as end of life care.

Well respected in the Gloucester area, the agency safeguards quality through a professional recruitment process, including references, police and identity checks, and training records.

The agency is also experienced in a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. The focus is on a responsive, high quality service using staff that integrate seamlessly with established teams.

Group : Prestige Nursing + Care Ltd

Person in charge: Julie Hoare (Manager)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 70

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Prestige Nursing + Care (Gloucester): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.8 (maximum of 10) for Prestige Nursing + Care (Gloucester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Prestige Nursing + Care (Gloucester) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.508 for Prestige Nursing + Care (Gloucester) is calculated as follows: ( (36 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 65 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 2.25 Points relating to the number of positive Reviews for Prestige Nursing + Care (Gloucester) is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5 then divided by 2 = 2.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.8 Prestige Nursing + Care (Gloucester) has a Review Score of 6.8 (6.758) from 11 Reviews

Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prestige Nursing + Care (Gloucester)?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prestige Nursing + Care (Gloucester)

  • Client / Service User
    6
  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

My mother has short term memory loss. The staff are polite, always dressed appropriately, on time and inform me and my mum if going to be late. They deliver excellent care, write informative information and follow care plans timely. Mum is sometimes unpredictable and carers manage this by talking her through the process, they have on occasion gone over and above, their duties.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very satisfied with the care provided.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I had a fall in a supermarket, they were very good, called an ambulance and took me to the hospital. They diagnosed the problem and started treatment. Eventually, I was moved to Cirencester Community Hospital. Total time in hospital was 3 months. Prestige Nursing in Tetbury is now assisting in caring for me with twice daily visits.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

I have been using Prestige for over four years and have found them to be an excellent organisation. They were very kind, helpful and caring towards my late husband. Since his death they have been very supportive and cannot do enough to help me and I would recommend them to anyone.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We were at a crossroads, let down - went to Prestige who immediately qualified our needs, put in place a plan which went live in 5 hours. Fantastic and really look after their "customer." We have total peace of mind.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

We are very happy with the staff that have supported us and our daughter, very happy staff.
Very caring, very honest, very nice and helpful.
We are kept informed regarding information, times, staff times and dates.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

I have found all the staff treat my husband with care and dignity and are friendly and professional in their approach. The organization seems well organized and on top of things.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Things have gone very well with the carers.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   4.8 out of 5

My wife is happy with the aid she gets, it is the best of 11 years. Also social services offering more finances and Prestige for carrying it out.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Wonderful! The last 12 months I have had a lot of health issues, they have provided extra help when needed and encourage me to be independent when I'm able. When we needed to sort out 24hr care with less than 3 hrs. notice they did it. Otherwise I would have been in hospital or a "home". The staff are punctual, caring and very professional. They have made a significant difference and allowed me to stay put in my house with my treasured garden and cat.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

All the carers are most helpful and understanding of the various individual problems of each person. I would gladly recommend them to anyone for their kindness and consideration. They're always anxious to know if there is anything more they can do for you. The office staff also let you know about any changes in personnel and times, and if the carer is running a bit late, which settles your mind.

How likely would you be to recommend Prestige Nursing + Care (Gloucester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Submit a Review for Prestige Nursing + Care (Gloucester)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are no awards/recognitions posted yet for Prestige Nursing + Care (Gloucester)

Job Vacancies

Staff Profiles

There are no staff profiles posted yet