Prestige Nursing & Care (Gloucester)

First & Second Floors, Three Cups House, 5c-5d Church Street, Tetbury GL8 8JG
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37 Reviews
  • Prestige Nursing & Care (Gloucester), Tetbury
Home care provider Prestige Nursing & Care (Gloucester) specialises in a wide range of support service in the home, which includes support for older people enabling them to stay where they are comfortable, and extending to children with complex needs, adults with acquired brain injury, dementia care, learning and physical disabilities as well as end of life care.

The branch provides a wide range of services to meet a variety of needs, including companion and personal care, nursing care for people with neurological conditions, support for people with learning disabilities, specialist care for people with conditions such as dementia as well as end of life care.

Well respected in the Gloucester area, the agency safeguards quality through a professional recruitment process, including references, police and identity checks, and training records.

The agency is also experienced in a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. The focus is on a responsive, high quality service using staff that integrate seamlessly with established teams.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Person in charge

  • Kate Morison Faux (Branch Manager)

Prestige Nursing & Care (Gloucester) Reviews (37)

Over all time Prestige Nursing & Care (Gloucester) has 37 reviews.

Overall Experience
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Date Published
  • 37
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Reviewer Connection to Prestige Nursing & Care (Gloucester)
  • 13
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Total of 37, showing 21-37
Review from B B (Client) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Julie Hoare at Prestige Nursing & Care (Gloucester)

Thank you for taking the time to complete this review form for us.

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Review from Pamela J (Client) assisted by family/friend published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers enable me to continue living in my own home. They are very helpful, kind and supportive to me. Nothing is too much trouble for them to do. All carers are always on time. I don't need to worry about anything as they care so well for me.
Reply from Julie Hoare at Prestige Nursing & Care (Gloucester)

Thank you so very much for your kind words, it is a real pleasure supporting clients within their own homes.

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Review from R L (Wife of Client) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have a nurse/carer come in once, sometimes twice a week and they are always extremely flexible and helpful. It's great that they are contented dementia trained and use their knowledge well. They are always respectful and mindful.
So happy that our daughter rang Prestige for help - it's so good to
have someone come who is helpful, kind and reliable.
Thank you to Prestige.
Reply from Julie Hoare at Prestige Nursing & Care (Gloucester)

Thank you so very much for your kind words.

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Review from R M (Nephew of Client) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige Nursing and Care Gloucester were friendly and efficient from the start. They responded quickly and did what they said they would. Both management and care staff worked hard to give my aunt exactly what she needed. Service with a smile. 10 out of 10!
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Review from R P (Client) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is fine, thank you.
Reply from Julie Hoare at Prestige Nursing & Care (Gloucester)

Thank you for taking the time to review our services.

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Review from Rosemary B (Daughter of Client) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died at home recently, however, before her death, I contacted Prestige for care support during her end of life care. A home visit was arranged at the earliest opportunity and appropriate care was put in place with a few days and as soon as I felt the need for additional support! The deputy
branch manager was in daily contact ensuring we were receiving all the support we required and the 2 carers who were assigned to Mum were outstanding in every way. They were highly professional and empathetic and treated Mum and ourselves with dignity, respect and utmost care.
Reply from Julie Hoare at Prestige Nursing & Care (Gloucester)

Thank you so very much for taking the time to complete the survey, we pride ourselves providing outstanding care and ensuring that we support the family too. Kindest regards

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Review from Norma G (Client) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care provided.
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Review from Albert B (Client) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a fall in a supermarket, they were very good, called an ambulance and took me to the hospital. They diagnosed the problem and started treatment. Eventually, I was moved to Cirencester Community Hospital. Total time in hospital was 3 months. Prestige Nursing in Tetbury is now assisting in caring
for me with twice daily visits.
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Review from Diane P (Daughter of Client) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has short term memory loss. The staff are polite, always dressed appropriately, on time and inform me and my mum if going to be late. They deliver excellent care, write informative information and follow care plans timely. Mum is sometimes unpredictable and carers manage this by talking her
through the process, they have on occasion gone over and above, their duties.
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Review from Shirley J (Client) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using Prestige for over four years and have found them to be an excellent organisation. They were very kind, helpful and caring towards my late husband. Since his death they have been very supportive and cannot do enough to help me and I would recommend them to anyone.
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Review from A B (Son of Client) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were at a crossroads, let down - went to Prestige who immediately qualified our needs, put in place a plan which went live in 5 hours. Fantastic and really look after their "customer." We have total peace of mind.
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Review from T B (Daughter of Client) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the staff that have supported us and our daughter, very happy staff.
Very caring, very honest, very nice and helpful.
We are kept informed regarding information, times, staff times and dates.
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Review from Roy H (Wife of Client) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff treat my husband with care and dignity and are friendly and professional in their approach. The organization seems well organized and on top of things.
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Review from Douglas B (Husband of Client) published on 30 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is happy with the aid she gets, it is the best of 11 years. Also social services offering more finances and Prestige for carrying it out.
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Review from David G (Client) published on 25 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Things have gone very well with the carers.
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Review from Pauline S (Client) assisted by family/friend published on 18 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful! The last 12 months I have had a lot of health issues, they have provided extra help when needed and encourage me to be independent when I'm able. When we needed to sort out 24hr care with less than 3 hrs. notice they did it. Otherwise I would have been in hospital or a "home". The staff are
punctual, caring and very professional. They have made a significant difference and allowed me to stay put in my house with my treasured garden and cat.
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Review from Joan B C (Client) published on 4 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are most helpful and understanding of the various individual problems of each person. I would gladly recommend them to anyone for their kindness and consideration. They're always anxious to know if there is anything more they can do for you. The office staff also let you know about any
changes in personnel and times, and if the carer is running a bit late, which settles your mind.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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