Professional Carers Wirral

Julie has over 30 years of experience in the care sector and has served as Managing Director of Professional Carers since its founding in 1998.

She is deeply passionate about delivering high-quality care services and is committed to ensuring that her leadership team, operations staff, and carers uphold the same standard of excellence.

Having spent many years in frontline care, Julie brings first-hand insight into the needs of service users. She explains:

"I aim to design and deliver services that are flexible, affordable, and responsive to the needs and aspirations of our service users. By working closely with families and carers, my team strives to provide care of the highest quality, always respecting each person’s right to independence, privacy, and dignity. All of our staff complete a thorough induction programme, often led by me personally, which allows me to instil our values from the outset and ensure every person we support is truly at the centre of our care."

Carly brings over 25 years of experience in the care sector, initially as a Registered Manager and more recently as Director of Care.

She is the holder of an OCR Level 3 A1/A2 Assessor Qualification, an OCR Level 4 qualification in Management, and a Level 5 qualification in Management and Leadership. These qualifications reflect a high standard of professional knowledge and competence in leadership, assessment, and management practice, and demonstrate an ongoing commitment to professional development, effective governance, and the delivery of safe, high-quality services within the health and social care sector.

As Director of Care, Carly leads on care quality across all sites, ensuring that every service delivered meets the highest regulatory and statutory standards. She is dedicated to creating care services that not only meet compliance requirements but also genuinely enhance the lives of the communities she serves.

Passionate about her local community, she shares:

"I am committed to delivering outstanding care for residents across Wirral and beyond. Being Wirral-born and bred, and still living in the local community, this role is not only important but also a privilege that I take very seriously. I am proud to lead such a dedicated team that embodies the true meaning of care, ensuring every service user feels valued, respected, and supported."

If you would like to speak with Carly or the team regarding your care, or for general enquiries, please call or visit our branch.

Gary joined Professional Carers in 2016 as Business Manager, with a clear focus on strengthening strategic partnerships and driving the organisation’s growth into new markets, leading to the growth of the company and winning new business.

His impact led to his appointment as Operations Director in 2018, where he now provides leadership and oversight across multiple business portfolios, including contracts and performance, commissioning, operations management, finance, HR, marketing, and communications.

With a DipHE in Management and a membership of the Chartered Management Institute (CMI), Gary combines strong academic grounding with hands-on leadership experience.

During his time, Gary has been instrumental in scaling operations, improving performance outcomes, and positioning Professional Carers as a trusted provider of high-quality domiciliary and complex care services across the North West of England and Scotland. In 2026, Gary was shortlisted as a finalist in the North West Family Business Leadership Award.

Acting as a Provider Representative on the Cheshire and Merseyside Provider Engagement Forum (PEF), Gary also plays an active role in shaping regional health and social care policy, championing provider voices, and promoting collaboration between commissioners and care organisations.

Lisa has worked at Professional Carers since 2013 and brings over a decade of experience across a range of roles within the organisation. During her time with the company, she has developed a strong operational understanding through positions including Payroll Officer and Senior Care Coordinator, before progressing into her current role as Deputy Manager.

Lisa is passionate about delivering high-quality, person-centred care and plays a key role in supervising, supporting, and developing staff to excel in their roles. Her varied experience has given her a well-rounded insight into care delivery, workforce management, and the importance of strong systems, clear guidance, and supportive leadership.

Committed to her professional development, Lisa holds qualifications in Health and Social Care, Team Leading, and Supervising, and is currently working towards her Level 5 qualification. She is an aspiring Registered Manager and is dedicated to continuous improvement, maintaining high standards, and ensuring care services are safe, responsive, and led with compassion.

Kirsty joined Professional Carers in 2019 and has since gained experience across all areas of care. She began her journey as a carer and, through dedication and commitment, progressed to Supervisor, then Care Coordinator, before moving into her current role as Assistant Home Care Manager.

Kirsty holds qualifications in Health and Social Care and is currently working towards the next level in Leadership and Management, demonstrating her commitment to continuous professional development.

Having worked at both frontline and leadership levels, Kirsty has a strong understanding of person-centred care and is passionate about ensuring every individual receives support tailored to their unique needs, preferences, and goals. Her hands-on experience within the community has provided her with valuable knowledge, enabling her to build strong relationships with clients, families, and healthcare professionals.

Approachable and supportive in her leadership style, Kirsty is committed to maintaining high standards of care while empowering her team to deliver the very best outcomes for those they support.

Mike has been a valued member of Professional Carers since 2017. He began his journey with the organisation as a Finance and Payroll Administrator, bringing extensive experience in payroll bureau management. Through his expertise, he quickly progressed into the senior role of Finance and IT Manager, where he continues to play a key role in supporting the company’s growth and operational excellence, working closely with the Operations Director.

Now overseeing financial operations for a large workforce spanning across four payrolls, and supported by an administrator, Mike plays a vital role in keeping everything running smoothly behind the scenes. Mike has also been instrumental in implementing tools that streamline processes and make everyday work easier for the team.

Before moving into finance and IT, Mike had a background in teaching music — an experience that reflects his patient, supportive approach and eye for detail.

Vicki has been part of the Professional Carers team since 2022.

With a genuine passion for people, Vicki plays a key role in supporting candidates throughout every stage of their journey — from recruitment and interviews through to onboarding and settling into their new roles. She is dedicated to finding compassionate, caring individuals who reflect the values and culture at the heart of Professional Carers.

Vicki is particularly passionate about helping people build confidence and access new opportunities, especially those returning to work or beginning a new career within the care sector. Her supportive and approachable nature helps candidates feel welcomed, valued and supported from day one.

Over the last few years, Vicki has played an important part in the continued growth of Professional Carers, helping the organisation expand its workforce while maintaining the high standards and values the company is known for.

In 2025, Vicki was proudly recognised with the “Employee of the Year” award at the North West Family Business Awards — a reflection of her dedication, compassion and the positive impact she makes every day.