Rowan House Domiciliary Care Agency

I have had satisfactory relations with all my carers. I have found all the ladies very pleased and able to carry out their tasks. All have been angels!

The ladies that come to help me wash and dress, have proved to be very helpful and kind they never feel as they give you time to get ready for the day, and any jobs that need doing are sorted our straight away.

Rowan House employ a first class team of carers. Nothing is too much trouble if they can perform it in their allocated time. I don't have the same carers every day but they do have allotted days.

I am more than happy with the care given by all the carers.

Mum has been pleased with the staff who visit and it has been peace of mind knowing mum has someone popping in to check on her daily when I am not able. I love the app, so I can check in and see how mum has been and responding on her visits. Although mum does not need a lot of care she is happy with the company.

Care provided in very professional, caring and respectful. Carers always carry out care in a timely manner and offer more help if there is spare time.

Rowan House Domicilliary Care have been wonderful, and helped keep my ailing husband at home till the end. Its reassuring, and a great comfort, to know I can always phone them for any extra help, I wouldn't hesitate to recommend them.

Excellent service and always happy to help with support we ask for. Staff are extremely friendly and calm when supporting client. Management are always happy to try and accomodate our requests for help.

I went to Rowan House offices to organise some care shopping trips for my mother while I was going to be away on holiday and have found the whole experience wonderful putting my mind at easy for while I was away knowing my mum was going to be in good hands, being able to go on the App to see a report on how my mums trips were was just brilliant, I can truly say that the whole experience went went smoothly and I was able to relax while I was away,

Rowan are providing care support for my mum. It was simple and easy to set up. They have been open and easy to engage with at all times. And the visiting carers have managed to really lift the load off my parents which has been fantastic. They have all been polite, professional and extremely helpful in getting things done that my parents really struggle with these days.

In addition a great reassurance that someone else is helping look out for them.

Rowan House value their staff as well as their clients and are very good at communicating and updating.

We are pleased that we chose Rowan House originally, we did ask around and everyone suggested Rowans. Ray and I are very happy with the professional but also the kind and friendly people that visit us regularly. Ray looks forward to their visits, being housebound and blind, it breaks up his day, and he enjoys also the friendly banter.

We had care for a fortnight following an operation and have nothing but praise for all the carers. They were unfailingly kind, cheerful, patient and helpful and nothing was too much trouble. I cannot praise them highly enough.

It is hugely reassuring to know that Rowan House will be there if/when we need help again in the future.

Rowan House cared for my father at home in 2021. My mother, who lives "independently," has dementia. She needed morning care after having a bad back, and while I was away the Rowan House team visited daily as requested. Fantastic staff, caring, understanding, and lovely with Mum who could be tricky on some days. I would recommend Rowan House, absolutely 5 stars.

This is our first experience of having paid help and was necessitated by my wife, Chris, suffering a stroke causing the loss of sight in her good eye and subsequent tests showing that she also had a blood cancer. The latter is not curable but is held in check with medication that leaves her feeling exhausted much of the time. Her problems occurred at about the same time as I had to have open heart surgery last year; resulting in my need of recovering and some loss of stength. We are very pleased with the help given to us by your staff.

Always willing to give all sorts of help with respect and dignity.

All the carers encountered so far have been cheerful, conscientious and of happy disposition. They work well, willingly, and also work on their own initiative. It is always a pleasure when they come, which raises the spirits. I rate very highly the carers I have met so far.

Excellent treatment and a delight with all the carers. Rowan House team has been very helpful.

Highly recommended!