Rowan House Domiciliary Care Agency

125 Callington Road, Saltash PL12 6EB
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9.8 44 Reviews
  • Rowan House Domiciliary Care Agency, Saltash
Rowan House Domiciliary Care provides a service to help people with everyday living in their own homes. They can offer as much or as little care as desired, with visits lasting from 30 minutes to 24 hours a day.

Services are tailored to each individual and personal care plans are created based on individual care needs. The dedicated care staff strive to provide a high quality of care that enables clients to retain their independence and allows them to remain in their own home for as long as possible.

Services include domestic help, personal care, medication assistance, shopping service and respite and palliative care.
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Care Provided by Rowan House Domiciliary Care Agency

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £35

Price dependent on duration of visit. Visit durations start at 30 minutes.

These prices are only a guideline, please contact Rowan House Domiciliary Care Agency to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • M & C Care Ltd

Person in Charge

  • Katie Gardner (Manager)

Rowan House Domiciliary Care Agency Reviews (44)

9.8

Rowan House Domiciliary Care Agency has a Review Score of 9.8 (9.761) out of 10, based on 12 reviews in the last 2 years.
Over all time Rowan House Domiciliary Care Agency has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rowan House Domiciliary Care Agency
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Total of 44, showing 21-40
Review from Marie B (Daughter of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rowan House Domiciliary Care have been supporting my father in his own home for nearly three years. The staff are incredibly kind, reliable and trustworthy. He has enjoyed their visits and all of the staff have treated my father with the utmost kindness. The manager is very knowledgeable, is easy to
speak to and resolves any anxieties speedily and effectively. I have the utmost confidence in recommending Rowan House as I have always found them to be excellent care providers. The staff are wonderful!
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
What a lovely review, thank you! I will pass your comments on to the team.
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Review from C W (Daughter of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rowan House Carers have been visiting my father, who has Alzheimer's, on a daily basis for nearly a year now in his own home where he feels safe and comfortable - without their visits, he wouldn't be able to stay there. The 'girls' look after him well, and he enjoys their visits; they treat him with
dignity and are friendly with him, making allowances when he is too tired to get up! Their daily reports help us to pick up early on any health issues, and we know what to expect when we visit each day.
The care manager is very helpful and always tries to accommodate any changes or additions to the care package.
A good team effort - thank you!
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for your lovely review. I will be sure to pass this on to the carers.
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Review from Mike S (Brother of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved to our present location and as part of this, we had to change an existing care plan for my sister who has severe learning disabilities, as the existing provider of same was unable to continue with the established arrangements. After much research and contact with various care agencies, we were
very pleased to make contact with the team at Rowan House - from the initial enquiry all the way through to my sister establishing personal relationships with those members of staff who visit and provide the care. We continue to be very pleased with how things are going. The additional care, which complements that provided by the immediate family, makes a real difference to/for my sister and those around her.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for leaving such a lovely review. I am delighted to hear that you are happy with our service.
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Review from Kirsty H (Daughter of Client) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the support received and more importantly my mum is happy.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for leaving such a lovely review! I am delighted to hear that your mum is happy.
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Review from Coral D (Client) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cheerful, prompt and consistent.
Very good care.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for taking the time to leave a review. I am delighted to hear that you are happy with our service.
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Review from Chris B (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the eight months that Rowan House have been doing seven days a week care for my dad, they haven’t put a foot wrong. Every carer who has visited treats him with kindness and respect, and the level of service offered is excellent.
The Care Manager is easy to access and is very approachable.
My
dad has never been happier with his care package.
Reply from Vicky Browne, Domiciliary Care Manager at Rowan House Domiciliary Care Agency
Very pleased to hear you are happy with the service we are providing to your father and thank you for taking the time to complete this review. I will ensure to pass over your kind comments to all the…read more
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Review from Darren C (Son of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has early-stage Alzheimer’s and lives alone in her own home. Rowan House have been providing home visits for a while now, which gives us great peace of mind and allows mum to continue to live in the place that is best for her at present. All the carers are lovely, and there is never a problem on
the occasions that we need to schedule an extra visit. For us, it’s a priceless service, without which we would not be able to cope.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for leaving such a lovely review. I am delighted to hear that you are happy with our service.
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Review from Jill M (Wife of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to find that your staff almost always arrive on time, but phone if they are going to be late. This is very important to me and my husband.
The physical care given to my husband is excellent, although he doesn't speak, they make an effort to communicate with him.
They don't rush him
and are kind to him. They notice changes in his demeanour or ability.
Reply from Vicky Browne, Domiciliary Care Manager at Rowan House Domiciliary Care Agency
Thank you for taking the time to write a review. I am delighted to hear you have been so pleased with our service. I will pass your kind words onto the whole team.
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Review from Nigel G (Son of Client) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service my mother received from Rowan House has been exemplary from the beginning (March 21) to the end (October 21). The staff are extremely well trained and sympathetic to all my mother's care needs. On many occasions, they have gone the extra mile. The management were always available if required
and kept an open dialogue throughout my mother's care process. A truly well trained and varied company. Thank you for looking after our mother so well. "Rowan House - special people".
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for taking the time to complete the review. I am delighted to hear your feedback. I will pass this onto the whole team.
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Review from Thelma S (Wife of Client) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company, and its employees, gave my husband exemplary and very loving care for the last years of his life. He suffered from late-onset Alzheimers and for, at least, the last 3-4 years has been doubly incontinent. All the carers dealt with this problem with great efficiency and understanding. Without
this support, I could never have kept him home until his death. They were always punctual and I never doubted, for one moment, that they wouldn't be there for him and me.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for taking the time to write a review. I am delighted to hear you have been so pleased with our service. I will pass your kind words onto the whole team.
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Review from Penny T (Daughter of Client) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely impressed with the kindness and care that all the carers showed to my mother and our family. They were always punctual, professional and treated my mother with dignity. The care she was given was outstanding. We could not fault any of them. Thank you for making the end of her life as
good as it could be.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for such a lovely review. I am glad to hear you are happy with our service.
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Review from David B (Client) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been using Rowan House for meals on wheels for 4 years. It's ideal when you are living on your own and you don't cook. Service is good, I can't thank them enough.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
I am glad you are enjoying our meals and to hear that we are providing a good service from Rowan House. Thank you for taking the time to leave the review.
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Review from Pamela G (Client) assisted by family/friend published on 17 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness I receive from all my carers is excellent and always on time on all visits. Before they leave my visits, the rooms are left clean and tidy. I am very disabled and go to dialysis three times a week by ambulance. If I need the carer outside their normal hours, they attend to me always.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for such a lovely review, I am so pleased that you are happy with our service.
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Review from A P (Client) assisted by family/friend published on 17 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the carers very caring, very helpful and always ready to give that little extra help and advice. Always ready with a smile and very good timekeeping.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for your review. We are delighted to be able to offer care for you in your home and respite care in Rowan House.
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Review from Barry O (Son of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rowan House has been supplying lunches for mum since June 2019. She has said that she enjoys most of the meals but mum can be a bit “picky” at times, she especially enjoys the desserts. The lunches are an excellent value for money, a cooked main meal and a dessert. The staff are always very helpful
and friendly, nothing seems to be too much trouble.
Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency
Thank you for taking the time to leave a review. I am glad to hear that you and your Mum are happy with the service we provide.
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Review from Chris N (Son of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with mum's overall care.
Reply from Anna Blenkinsop at Rowan House Domiciliary Care Agency
Thank you for taking the time to complete a review. I am pleased to hear that you are happy with the care your Mother is receiving.
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Review from S D (Wife of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been very supportive at a difficult time. All staff are caring and put my husband at ease, enabling them to wash/dress as necessary.
Reply from Anna Blenkinsop at Rowan House Domiciliary Care Agency
Thank you for taking the time to complete the review. I am pleased to hear that you are happy with the care your husband is receiving.
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Review from Amy F (Niece of Client) assisted by family/friend published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers come on Saturday mornings to shower client and help her dress. There are two regular carers and both are friendly, polite and very caring. Giving time to chat to client after they have made her a coffee.
Reply from Anna Blenkinsop at Rowan House Domiciliary Care Agency
Thank you for taking the time to complete the review, I am pleased to hear that you are happy with the service we are providing. We aim to offer the highest possible standard of care.
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Review from Jean C (Client) published on 30 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only been using this service, ie. help early morning with shower and dressing, for three months and am well satisfied with the staff.
Reply from Anna Blenkinsop at Rowan House Domiciliary Care Agency
Many thanks for taking the time to complete the review. I am pleased to hear that you are satisfied with the service.
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Review from Thelma S (Wife of Client) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who suffers from Alzheimer's disease, receives domiciliary care 4 mornings and 4 lunchtimes each week. The team of Carers are unfailingly polite, friendly and respective of my husband's care needs. They are also very supportive to me. They fulfil their care tasks extremely well and I have
never had cause for complaint.
The agreed care plan is well monitored and managed by the company. Any concerns the Carers may have regarding any potential safety risks are also brought to my attention and mutually acted upon.
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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Rowan House Domiciliary Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Rowan House Domiciliary Care Agency is calculated as follows: ( (54 Excellents x 5) + (17 Goods x 4) ) ÷ 71 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rowan House Domiciliary Care Agency is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Katie

Katie Gardner

Job Title: Domiciliary Manager Joined: 2012

Katie has worked for Rowan House for over 10 years. Katie worked as a domiciliary carer for many years where she gained a wealth of hands-on care experience. In 2022 Katie carried out an administrative role in the domiciliary office, providing support for the manager.
The domiciliary manager position became available in late 2022 and Katie was the obvious choice for the role. Katie has a level 5 diploma in Leadership and management in Adult Care. Katie is conscientious and hard-working and is growing the domiciliary business with a great team of staff.

Jess

Jess Grabham

Job Title: Domiciliary Care Co-ordinator Joined: 2021

Jess joined the Rowan House Domiciliary Care Team in 2021 as a Carer, bringing with her over 10 years of hands-on experience in the care sector, along with a range of relevant qualifications. Jess's knowledge and dedication quickly made her a valued member of the team.


In July 2024, Jess transitioned into the role of Administrative Assistant within the office team, where she continued to demonstrate her strong work ethic and in-depth understanding of the care environment.


By July 2025, the position of Domiciliary Care Coordinator became available, and Jess was the clear and natural choice for the role. She brings a wealth of experience and insight to the office, supporting both staff and clients with professionalism and care. Jess is a key asset to the team and plays an integral role in assisting the Domiciliary Care Manager with the day-to-day running of the service.

Sacha

Sacha Nelson

Job Title: Administrative Assistant Joined: 2024

Sacha is the newest member of the Rowan House Domiciliary Office team. She originally joined the Rowan House Domiciliary Care Team as a Carer in January 2024, consistently demonstrating kindness, compassion, and a strong commitment to delivering high-quality care.


With previous experience in administrative roles, Sacha successfully transitioned into the position of Administrative Assistant when the new domiciliary office opened in 2025. She has integrated so well into the continually growing team and quickly proven herself to be a valuable asset.


Sacha is known for her caring nature, professionalism, and strong work ethic, making her a welcome and trusted member of the office team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rowan House Domiciliary Care Agency to verify any information. View our terms and conditions. Rowan House Domiciliary Care Agency has an Enhanced Service - more info.