Rowan House Domiciliary Care Agency

Mum's quality of life has been raised tremendously by daily visits from the Rowan House Domiciliary Care staff. The social contact alone is invaluable in addition to enabling Mum to leave the house. Shopping trips and visits to cafes and even the National Trust give welcome relief from loneliness. Mum has made firm friends with many of the staff and they have a lot of fun together. The staff are always punctual and professional and ready to help with any chores which need doing. They are understanding of her varying difficulties from day to day. It is very reassuring for the whole family that she is being well cared for.

Our sincere thanks and gratitude to ALL of the team at Rowan House

Rowan House have been visiting Mum for two years now and the team are just great. Mum gets warm, friendly, company, simple trips out and help with her shopping and other chores - and we, as family, have the peace of mind that she is being checked in on every day. I particularly value the app, where Mum's carers report back after each visit.

Staff continue to show care and understanding. It is reassuring that my mum receives the support she needs and that if any concerns arise, I am contacted. This all takes a weight off and enables me to be daughter and not carer.

Thank you for a fantastic service.

From the start myself and mum felt confident in having the staff from Rowan House take care of mums needs. She really enjoys the visits, particularly the chats which everyone seems to make time for. Both of us are impressed with the high level of care and consideration given to mums needs and the dignity with which she is treated. The carers are well trained and nothing is too much trouble. The app is great for keeping in touch with how things are going as I live a considerable distance away and give me peace of mind. So pleased we went with Rowan House, fantastic in every aspect.

Thank You

I have a carer in the evening to wash me in the parts I cannot manage myself (back etc.) The girls are all lovely. I look forward to seeing them. I am 95 years old, and I appreciate their gentle touch and the little chats we have; they mean so much to me. Thank you so much, Rowan House.

I've found my experience with Rowan House Domiciliary Care to be both reliable and compassionate to my complicated needs. The staff are both warm, friendly and very helpful. The management team inspire confidence and are there to help. My most sincere and grateful thanks for the care that I have been given for the last 10/11 months.

Carers call on Dad 3 times a day. Reassuring that someone sees Dad and I can see up-to-date information on his daily visits through an app on my phone. The girls are always on time and very courteous and respectful with Dad. If he runs out of milk or any bits the girls will offer to get some for Dad. From the comments on the app Dad and the girls have a good chat and giggle together. Would recommend Rowan House for domiciliary care.

Timekeeping excellent. Courteous. Feel safe in their presence.

We have been very pleased with the standard of care given by your team. The ladies are all wonderful, very kind and caring and can’t do enough for Mum. It is reassuring to know that someone will be calling to check on Mum twice a day, when I’m at work, it gives me such peace of mind. Thank you so much.

Mum has Alzheimers and had stopped bathing, we were getting concerned about how we could get Mum back to using a shower. Our family arranged to trial Rowan House carers to visit to start to build up a relationship and then hopefully get her to shower. After their 2nd visit, they were successful. Their care, professionalism and dignity shown to mum has been exemplary and I wouldn't hesitate to recommend Rowan House domiciliary care.

The care that my mother receives is outstanding and she is very happy and comfortable with all of the carers. She is treated like family. I also like to review the visit on the app and this helps me know that all is well.

Family member is very happy with the home care given to her by Rowan House. All the carers have given her a lot of support and care. I would not hesitate to recommend them to other people. Rowan House has always been helpful and available to settle any problems that have arisen.

Thank you so much.

i am totally satisfied with all the carers who attend to me for my needs and with their attitudes. Rowan House Domiciliary Care Agency provide a superb service to me a client.

Rowen House provide home care visits for my mother who has dementia. They have consistently provided person-centred, flexible and professional responses and support for my mother. They have encouraged and empowered her with choice, giving her time and opportunity to choose and express her own thoughts and wishes to lead their care input. They have also responded constructively and creatively to challenging or difficult situations. Recorded care input and reported concerns in a timely manner. Thank you to the whole team; the manager, admin and care team alike. I have no doubt their input has been crucial to maintaining Mum's health and wellbeing and in enabling Mum to continue living at home alone as safely as possible, which is where she has always wanted to be.

The Rowan House Domiciliary Care team are fantastic. The entire team are amazing, considerate, good-humoured and caring. They immediately established a great relationship with my wife and I. The previous levels of stress related to my wife’s care with another agency has vanished. The care provided by the Rowan House team has contributed to my wife’s ongoing steady improvement. Many thanks to all the team, you have all been great.

Rowan House have been looking after my mum in her own home since my stepdad died. She really looks forward to their visits and feels the girls are her friends. They are kind and jolly, which my mum needs, and are always willing to go that extra mile for Mum and for me. I can't recommend them highly enough.