Rowan House Domiciliary Care Agency

Carers call on Dad 3 times a day. Reassuring that someone sees Dad and I can see up-to-date information on his daily visits through an app on my phone. The girls are always on time and very courteous and respectful with Dad. If he runs out of milk or any bits the girls will offer to get some for Dad. From the comments on the app Dad and the girls have a good chat and giggle together. Would recommend Rowan House for domiciliary care.

Timekeeping excellent. Courteous. Feel safe in their presence.

We have been very pleased with the standard of care given by your team. The ladies are all wonderful, very kind and caring and can’t do enough for Mum. It is reassuring to know that someone will be calling to check on Mum twice a day, when I’m at work, it gives me such peace of mind. Thank you so much.

Mum has Alzheimers and had stopped bathing, we were getting concerned about how we could get Mum back to using a shower. Our family arranged to trial Rowan House carers to visit to start to build up a relationship and then hopefully get her to shower. After their 2nd visit, they were successful. Their care, professionalism and dignity shown to mum has been exemplary and I wouldn't hesitate to recommend Rowan House domiciliary care.

The care that my mother receives is outstanding and she is very happy and comfortable with all of the carers. She is treated like family. I also like to review the visit on the app and this helps me know that all is well.

Family member is very happy with the home care given to her by Rowan House. All the carers have given her a lot of support and care. I would not hesitate to recommend them to other people. Rowan House has always been helpful and available to settle any problems that have arisen.

Thank you so much.

Over the years I have been aware that some clients of various agencies get poor service but are afraid to complain. I am happy to do this review for you, so many thanks.

i am totally satisfied with all the carers who attend to me for my needs and with their attitudes. Rowan House Domiciliary Care Agency provide a superb service to me a client.

Rowen House provide home care visits for my mother who has dementia. They have consistently provided person-centred, flexible and professional responses and support for my mother. They have encouraged and empowered her with choice, giving her time and opportunity to choose and express her own thoughts and wishes to lead their care input. They have also responded constructively and creatively to challenging or difficult situations. Recorded care input and reported concerns in a timely manner. Thank you to the whole team; the manager, admin and care team alike. I have no doubt their input has been crucial to maintaining Mum's health and wellbeing and in enabling Mum to continue living at home alone as safely as possible, which is where she has always wanted to be.

The Rowan House Domiciliary Care team are fantastic. The entire team are amazing, considerate, good-humoured and caring. They immediately established a great relationship with my wife and I. The previous levels of stress related to my wife’s care with another agency has vanished. The care provided by the Rowan House team has contributed to my wife’s ongoing steady improvement. Many thanks to all the team, you have all been great.

Rowan House have been looking after my mum in her own home since my stepdad died. She really looks forward to their visits and feels the girls are her friends. They are kind and jolly, which my mum needs, and are always willing to go that extra mile for Mum and for me. I can't recommend them highly enough.

Rowan House are more than carers for my dad, they are like his extended family. They have accommodated any care need changes and show kindness and empathy to Dad and his family. Dad would not have any other care agency to support him at home. Thank you.

Rowan house provide good domiciliary care to enable my son to stay at home! He loves when his girls come in and that’s his time! And gives him independence from his parents! The staff are all amazing and caring and have a good relationship with my son! The management listen and always provide staff even if sometimes it can be difficult! We are so lucky to have such a wonderful team

Rowan House Domiciliary Care have been supporting my father in his own home for nearly three years. The staff are incredibly kind, reliable and trustworthy. He has enjoyed their visits and all of the staff have treated my father with the utmost kindness. The manager is very knowledgeable, is easy to speak to and resolves any anxieties speedily and effectively. I have the utmost confidence in recommending Rowan House as I have always found them to be excellent care providers. The staff are wonderful!

A good team effort - thank you!

Very happy with the support received and more importantly my mum is happy.

Very good care.

My dad has never been happier with his care package.

Mum has early-stage Alzheimer’s and lives alone in her own home. Rowan House have been providing home visits for a while now, which gives us great peace of mind and allows mum to continue to live in the place that is best for her at present. All the carers are lovely, and there is never a problem on the occasions that we need to schedule an extra visit. For us, it’s a priceless service, without which we would not be able to cope.