Rowan House Domiciliary Care Agency

125 Callington Road, Saltash PL12 6EB
Review Us
9.8 44 Reviews
  • Rowan House Domiciliary Care Agency, Saltash
Rowan House Domiciliary Care provides a service to help people with everyday living in their own homes. They can offer as much or as little care as desired, with visits lasting from 30 minutes to 24 hours a day.

Services are tailored to each individual and personal care plans are created based on individual care needs. The dedicated care staff strive to provide a high quality of care that enables clients to retain their independence and allows them to remain in their own home for as long as possible.

Services include domestic help, personal care, medication assistance, shopping service and respite and palliative care.

Care Provided by Rowan House Domiciliary Care Agency

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £35

Price dependent on duration of visit. Visit durations start at 30 minutes.

These prices are only a guideline, please contact Rowan House Domiciliary Care Agency to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • M & C Care Ltd

Person in Charge

  • Katie Gardner (Manager)

Rowan House Domiciliary Care Agency Reviews (44)

9.8

Rowan House Domiciliary Care Agency has a Review Score of 9.8 (9.761) out of 10, based on 12 reviews in the last 2 years.
Over all time Rowan House Domiciliary Care Agency has 44 reviews.

Overall Experience
  • 33
  • 11
  • 0
  • 0
  • 0
Date Published
  • 44
  • 3
  • 4
  • 12
  • 32
Reviewer Connection to Rowan House Domiciliary Care Agency
  • 15
  • 14
  • 6
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Philippa P (Client) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F Y (Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am 94 years of age and after a fall last October and breaking my hip, I am now back in my own home and with a little help from Rowan, living a fairly independent life.
Someone comes in every morning to help in any way - personally and otherwise with shopping etc, and once a week a longer session
for housework.
I also have the meals on wheels service which is very good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kate S (Client) assisted by family/friend published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the ladies who attend to me very kind and helpful. Always happy to do what I ask for. They are usually on time but obviously, on occasions are delayed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E P (Daughter of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother requires visits 4 times a day and due to immobility, has 2 carers at each visit. The carers we have are always reliable and follow the agreed care plan. We feel we can always trust the carers to act on any problems that might occur and report changed to family members in a timely fashion.
We are very happy with the carers and the care provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Rowan House Domiciliary Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Rowan House Domiciliary Care Agency is calculated as follows: ( (54 Excellents x 5) + (17 Goods x 4) ) ÷ 71 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rowan House Domiciliary Care Agency is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (3)

Katie

Katie Gardner

Job Title: Domiciliary Manager Joined: 2012

Katie has worked for Rowan House for over 10 years. Katie worked as a domiciliary carer for many years where she gained a wealth of hands-on care experience. In 2022 Katie carried out an administrative role in the domiciliary office, providing support for the manager.
The domiciliary manager position became available in late 2022 and Katie was the obvious choice for the role. Katie has a level 5 diploma in Leadership and management in Adult Care. Katie is conscientious and hard-working and is growing the domiciliary business with a great team of staff.

Jess

Jess Grabham

Job Title: Domiciliary Care Co-ordinator Joined: 2021

Jess joined the Rowan House Domiciliary Care Team in 2021 as a Carer, bringing with her over 10 years of hands-on experience in the care sector, along with a range of relevant qualifications. Jess's knowledge and dedication quickly made her a valued member of the team.


In July 2024, Jess transitioned into the role of Administrative Assistant within the office team, where she continued to demonstrate her strong work ethic and in-depth understanding of the care environment.


By July 2025, the position of Domiciliary Care Coordinator became available, and Jess was the clear and natural choice for the role. She brings a wealth of experience and insight to the office, supporting both staff and clients with professionalism and care. Jess is a key asset to the team and plays an integral role in assisting the Domiciliary Care Manager with the day-to-day running of the service.

Sacha

Sacha Nelson

Job Title: Administrative Assistant Joined: 2024

Sacha is the newest member of the Rowan House Domiciliary Office team. She originally joined the Rowan House Domiciliary Care Team as a Carer in January 2024, consistently demonstrating kindness, compassion, and a strong commitment to delivering high-quality care.


With previous experience in administrative roles, Sacha successfully transitioned into the position of Administrative Assistant when the new domiciliary office opened in 2025. She has integrated so well into the continually growing team and quickly proven herself to be a valuable asset.


Sacha is known for her caring nature, professionalism, and strong work ethic, making her a welcome and trusted member of the office team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rowan House Domiciliary Care Agency to verify any information. View our terms and conditions. Rowan House Domiciliary Care Agency has an Enhanced Service - more info.