Rowan House Domiciliary Care Agency

They don't rush him and are kind to him. They notice changes in his demeanour or ability.

The service my mother received from Rowan House has been exemplary from the beginning (March 21) to the end (October 21). The staff are extremely well trained and sympathetic to all my mother's care needs. On many occasions, they have gone the extra mile. The management were always available if required and kept an open dialogue throughout my mother's care process. A truly well trained and varied company. Thank you for looking after our mother so well. "Rowan House - special people".

This company, and its employees, gave my husband exemplary and very loving care for the last years of his life. He suffered from late-onset Alzheimers and for, at least, the last 3-4 years has been doubly incontinent. All the carers dealt with this problem with great efficiency and understanding. Without this support, I could never have kept him home until his death. They were always punctual and I never doubted, for one moment, that they wouldn't be there for him and me.

I was extremely impressed with the kindness and care that all the carers showed to my mother and our family. They were always punctual, professional and treated my mother with dignity. The care she was given was outstanding. We could not fault any of them. Thank you for making the end of her life as good as it could be.

I have been using Rowan House for meals on wheels for 4 years. It's ideal when you are living on your own and you don't cook. Service is good, I can't thank them enough.

The care and kindness I receive from all my carers is excellent and always on time on all visits. Before they leave my visits, the rooms are left clean and tidy. I am very disabled and go to dialysis three times a week by ambulance. If I need the carer outside their normal hours, they attend to me always.

We have found the carers very caring, very helpful and always ready to give that little extra help and advice. Always ready with a smile and very good timekeeping.

Rowan House has been supplying lunches for mum since June 2019. She has said that she enjoys most of the meals but mum can be a bit “picky” at times, she especially enjoys the desserts. The lunches are an excellent value for money, a cooked main meal and a dessert. The staff are always very helpful and friendly, nothing seems to be too much trouble.

Very pleased with mum's overall care.

Have been very supportive at a difficult time. All staff are caring and put my husband at ease, enabling them to wash/dress as necessary.

Carers come on Saturday mornings to shower client and help her dress. There are two regular carers and both are friendly, polite and very caring. Giving time to chat to client after they have made her a coffee.

I have only been using this service, ie. help early morning with shower and dressing, for three months and am well satisfied with the staff.

The agreed care plan is well monitored and managed by the company. Any concerns the Carers may have regarding any potential safety risks are also brought to my attention and mutually acted upon.

Excellent.

I also have the meals on wheels service which is very good.

I find the ladies who attend to me very kind and helpful. Always happy to do what I ask for. They are usually on time but obviously, on occasions are delayed.

My mother requires visits 4 times a day and due to immobility, has 2 carers at each visit. The carers we have are always reliable and follow the agreed care plan. We feel we can always trust the carers to act on any problems that might occur and report changed to family members in a timely fashion. We are very happy with the carers and the care provided.