SSA Quality Care provides services to keep people safe at home. In practice, this means anything from popping in to check someone’s ok, to complex care needs with multiple carers, and even live-in care. Their dedicated team work from 7:00am to 10:00pm every day of the year.
SSA Quality Care has been providing home care to the local community for 15 years. They are a friendly, family-run company that prides itself...
Care Provided by SSA Quality Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £25.72
- Weekly Live-in Care Fees: from £1,350
according to assessment
Contact SSA Quality Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- SSA Quality Care Ltd
- Private Owned
Person in charge
- Fildah Katsaruware (Care Manager)
SSA Quality Care Reviews (36)
SSA Quality Care has a Review Score of 9.5 (9.541) out of 10, based on 17 reviews in the last 2 years.
Over all time SSA Quality Care has 36 reviews.
The carers are polite, helpful and caring. When I get to know them, will help me with a shower.
Thank you so much for taking the time to leave us such a great review. We are very pleased that our carers are polite, helpful and caring. Regarding having a shower, we hope the carers will assist you when you are ready. I will pass on your comments to the rest of the staff.
I am very happy with their care.
On behalf of Ssa Quality Care, I would like to thank you for your feedback. We are very pleased that our carers are polite and very competent. I will pass on your comments to the rest of the staff. Thank you.
Happy with the care I have received so far from this care provider. Especially with my experience in the quality of care that I previously received from other care providers, including my recent care home experience. The carers with SSA are super-individuals with hearts of gold, who are ever ready to help others. The good service they are providing to service users like myself speaks for itself. And I would recommend them to anyone who may be in need of their professional services!
Dear Blessing, thank you so much for taking the time to leave us such a great review. We are very pleased that our carers are meeting your expectation and your fulfilment is our priority. I will pass on your comments to the rest of the staff. Thank you.
The staff from the office were easily contacted and phoned to see how we were getting on.
I would not hesitate to recommend this company and have already done so.
Dear Jacqui, thank you so much for taking the time to leave us such a fantastic review. We are very pleased that carers are doing a great job, and your satisfaction is our priority as affirmed by your review. I will pass on your comments to the rest of the staff. Thank you.
On the whole, the service is ok. I would like more consistency with the carers who come to my home. I believe the evening carers do not fully complete the 30-mins and are gone before that time. I feel you have lost some of your better staff and the new replacements are not to the standard of those lost.
After reading your review, I felt compelled to call you to discuss the issues you have raised. I am pleased that you confirmed that there are currently no ongoing issues, but please let me know if things start going downhill again, and we will resolve any issues that may arise.
I feel I have had a very good relationship with everyone connected with SSA Quality Care. Inclusive of staff management and all the lovely care workers who have looked after me over the past three years, in a really caring, professional capacity. Quality of care has prevailed all the time.
Dear Eileen, On behalf of the SSA team, I would like to take this opportunity to thank you for your encouraging and inspiring review. We will always strive to do better.
We described SSA as safe, secure and attentive, although that is not what it stands for. We are very happy with the care given. Also, there is always somebody on the phone if needed.
Dear Pam, on behalf of the SSA Quality Care team, I would like to thank you for your kind and inspiring words.
My carer is a day-to-day lifesaver! Without her help, I wouldn't even be able to do the everyday things others take for granted. Not only this, but I haven't self-harmed in a long time! Whether it be everyday tasks or I'm in a mental health crisis, she is always there to calm me down, help me, and leave me feeling better than I did before. Not only has this increased my safety and wellbeing, but it has also eased the burden on my loved ones. Everyone is happier because of her... thank you!
Dear Lauren, thank you very much for this positive feedback; it is great to see how much of a difference your carer has made in your life.
Although I had been very worried about losing my independence and having people to wash and dress me, all the carers have been very kind and helpful and the experience has not been as bad as I expected!
Dad needed two carers three times a day and all the carers that looked after him were compassionate, caring and kind and kept dads bottom from breaking down and his feet free from pressure sores. They kept to the appointed times as much as possible, professional in every way. I know they are very busy but some bot all leave their coats and jackets on with cross contamination and all that just a thought maybe proper uniforms would be nice and make the carers feel part of a team.
Some are very good and some need more training.
Friendly staff in all areas. Carers give expert opinions when problems arise. Efforts made to relax me when feeling low. They feel part of my family. Make my day.
All staff are very good and do everything to help my husband and myself. Nothing is too much trouble for them, they are always cheerful and polite. I'm always happy to have them come into our home.
I and my mother have been very satisfied with the care given by SSA. The carers treat my mother with the care, professionalism and a high appreciation of her individual character. The office are always very quick to respond to questions and issues.
The management could help and listen a bit more to client needs and help change things.
The carers are friendly, compassionate, honest.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 July 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for SSA Quality Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for SSA Quality Care.
Meet the Team (1)
Kai has been with SSA Quality Care for 3 years after a short stint in sports therapy and strength and conditioning, whilst also playing professional rugby league for Hemel Stags and London Broncos.
Kai assesses and reviews care packages, line manages care staff and also completes in-house training, ensuring care staff are performing at their best.
Kai is also an actor, having been featured in productions from Film4, S4C, BBC and Netflix. In his spare time he enjoys automotive detailing and anything car related. Kai also enjoys listening to all types of music.
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