SSA Quality Care

5 The Courtyard, Merlin Centre, Gatehouse Close, Aylesbury HP19 8DP
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9.6 33 Reviews
  • SSA Quality Care, Aylesbury
SSA Quality Care provides services to keep people safe at home. In practice, this means anything from popping in to check someone’s ok, to complex care needs with multiple carers, and even live-in care. Their dedicated team work from 7:00am to 10:00pm every day of the year.

SSA Quality Care has been providing home care to the local community for 15 years. They are a friendly, family-run company that prides itself on keeping people safe and independent in their own homes.

Their carefully selected staff are directly employed. They will help as much as needed, whilst encouraging customers to do as much as they can themselves. All staff promote dignity and independence in everything they do.

All customers and their families can access visit records in real time via a dedicated web-portal. You can see which Carers have logged in and what tasks they have completed. They will also let you know each week who is coming and when.

If your regular planned Carer is not available they will make sure you still get a visit.

SSA Quality Care support privately funded customers, as well as customers funded by the local council, by direct payments, and by the NHS.
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Care Provided by SSA Quality Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • SSA Quality Care Ltd

Person in Charge

  • Fildah Katsaruware (Care Manager)

SSA Quality Care Reviews (33)

9.6

SSA Quality Care has a Review Score of 9.6 (9.576) out of 10, based on 17 reviews in the last 2 years.
Over all time SSA Quality Care has 33 reviews.

Overall Experience
  • 20
  • 11
  • 2
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Date Published
  • 33
  • 10
  • 12
  • 17
  • 16
Reviewer Connection to SSA Quality Care
  • 16
  • 6
  • 5
  • 3
  • 2
  • 1
Total of 33, showing 21-33
Review from Jacqui T (Daughter of Client) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Timings are sometimes not always on the allocated time, but then if another client needs some extra care, there was no change in the care my mother was given. The staff are always cheerful and very communicative with all the family. The carers gave my mum the confidence and gained her
trust after I can only describe it as poor care in the hospital. They encouraged her to walk again, supporting her both emotionally and physically. They introduced themselves to my mum and became friends, yet still maintained their professionalism. As an ex-nurse, I would be proud of the standard of care that the team provide.
The staff from the office were easily contacted and phoned to see how we were getting on.
I would not hesitate to recommend this company and have already done so.
Reply from Fildah Katsaruware, Manager at SSA Quality Care
Dear Jacqui, thank you so much for taking the time to leave us such a fantastic review. We are very pleased that carers are doing a great job, and your satisfaction is our priority as affirmed by your…read more
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Review from D H (Daughter of Client) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole, the service is ok. I would like more consistency with the carers who come to my home. I believe the evening carers do not fully complete the 30-mins and are gone before that time. I feel you have lost some of your better staff and the new replacements are not to the standard of those lost.
Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care
After reading your review, I felt compelled to call you to discuss the issues you have raised. I am pleased that you confirmed that there are currently no ongoing issues, but please let me know if…read more
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Review from E P (Client) assisted by family/friend published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel I have had a very good relationship with everyone connected with SSA Quality Care. Inclusive of staff management and all the lovely care workers who have looked after me over the past three years, in a really caring, professional capacity. Quality of care has prevailed all the time.
Reply from Emma Jumbe, Registered Manager at SSA Quality Care
Dear Eileen, On behalf of the SSA team, I would like to take this opportunity to thank you for your encouraging and inspiring review. We will always strive to do better.
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Review from P R (Daughter of Client) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We described SSA as safe, secure and attentive, although that is not what it stands for. We are very happy with the care given. Also, there is always somebody on the phone if needed.
Reply from Emma Jumbe, Registered Manager at SSA Quality Care
Dear Pam, on behalf of the SSA Quality Care team, I would like to thank you for your kind and inspiring words.
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Review from L W (Client) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is a day-to-day lifesaver! Without her help, I wouldn't even be able to do the everyday things others take for granted. Not only this, but I haven't self-harmed in a long time! Whether it be everyday tasks or I'm in a mental health crisis, she is always there to calm me down, help me, and leave
me feeling better than I did before. Not only has this increased my safety and wellbeing, but it has also eased the burden on my loved ones. Everyone is happier because of her... thank you!
Reply from Sadia Sultana, Registered Manager at SSA Quality Care
Dear Lauren, thank you very much for this positive feedback; it is great to see how much of a difference your carer has made in your life.
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Review from Joyce W (Client) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although I had been very worried about losing my independence and having people to wash and dress me, all the carers have been very kind and helpful and the experience has not been as bad as I expected!
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Review from Helen H (Daughter of Client) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad needed two carers three times a day and all the carers that looked after him were compassionate, caring and kind and kept dads bottom from breaking down and his feet free from pressure sores. They kept to the appointed times as much as possible, professional in every way. I know they are very busy
but some bot all leave their coats and jackets on with cross contamination and all that just a thought maybe proper uniforms would be nice and make the carers feel part of a team.
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Review from S D (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some are very good and some need more training.
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Review from Robert D (Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff in all areas. Carers give expert opinions when problems arise. Efforts made to relax me when feeling low. They feel part of my family. Make my day.
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Review from Patricia S (Wife of Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very good and do everything to help my husband and myself. Nothing is too much trouble for them, they are always cheerful and polite. I'm always happy to have them come into our home.
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Review from Jim C (Son of Client) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I and my mother have been very satisfied with the care given by SSA. The carers treat my mother with the care, professionalism and a high appreciation of her individual character. The office are always very quick to respond to questions and issues.
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Review from Kevin M (Son of Client) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided by carers, caring, helpfulness and quality A1.
The management could help and listen a bit more to client needs and help change things.
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Review from S B (Mother of Client) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are friendly, compassionate, honest.
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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for SSA Quality Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.576 for SSA Quality Care is calculated as follows: ( (59 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 99 Ratings = 4.576
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SSA Quality Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Kai Muroi

Job Title: Care Coordinator Joined: 2017

Kai has been with SSA Quality Care for 3 years after a short stint in sports therapy and strength and conditioning, whilst also playing professional rugby league for Hemel Stags and London Broncos.


Kai assesses and reviews care packages, line manages care staff and also completes in-house training, ensuring care staff are performing at their best.


Kai is also an actor, having been featured in productions from Film4, S4C, BBC and Netflix. In his spare time he enjoys automotive detailing and anything car related. Kai also enjoys listening to all types of music.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SSA Quality Care to verify any information. View our terms and conditions. SSA Quality Care has an Enhanced Service - more info.