SSA Quality Care

5 The Courtyard, Merlin Centre, Gatehouse Close, Aylesbury HP19 8DP
Review Us
9.6 27 Reviews
  • SSA Quality Care, Aylesbury
SSA Quality Care provides services to keep people safe at home. In practice, this means anything from popping in to check someone’s ok, to complex care needs with multiple carers, and even live-in care. Their dedicated team work from 7:00am to 10:00pm every day of the year.

SSA Quality Care has been providing home care to the local community for 15 years. They are a friendly, family-run company that prides itself on keeping people safe and independent in their own homes.

Their carefully selected staff are directly employed. They will help as much as needed, whilst encouraging customers to do as much as they can themselves. All staff promote dignity and independence in everything they do.

All customers and their families can access visit records in real time via a dedicated web-portal. You can see which Carers have logged in and what tasks they have completed. They will also let you know each week who is coming and when.

If your regular planned Carer is not available they will make sure you still get a visit.

SSA Quality Care support privately funded customers, as well as customers funded by the local council, by direct payments, and by the NHS.

Show SSA Quality Care on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care

Good to Know

Owner

  • SSA Quality Care Ltd

Person in charge

  • Fildah Katsaruware (Care Manager)

SSA Quality Care Reviews (27)

Total of 27, showing 21-27
9.6

SSA Quality Care has a Review Score of 9.6 (9.636) out of 10, based on 11 reviews in the last 2 years. Over all time SSA Quality Care has 27 reviews.

Overall Experience

  • 17
  • 8
  • 2
  • 0
  • 0

Date Published

27
5
5
11
16

Review from Helen H (Daughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad needed two carers three times a day and all the carers that looked after him were compassionate, caring and kind and kept dads bottom from breaking down and his feet free from pressure sores. They kept to the appointed times as much as possible, professional in every way. I know they are very busy
but some bot all leave their coats and jackets on with cross contamination and all that just a thought maybe proper uniforms would be nice and make the carers feel part of a team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some are very good and some need more training.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert D (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff in all areas. Carers give expert opinions when problems arise. Efforts made to relax me when feeling low. They feel part of my family. Make my day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia S (Wife of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very good and do everything to help my husband and myself. Nothing is too much trouble for them, they are always cheerful and polite. I'm always happy to have them come into our home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jim C (Son of Client) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my mother have been very satisfied with the care given by SSA. The carers treat my mother with the care, professionalism and a high appreciation of her individual character. The office are always very quick to respond to questions and issues.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kevin M (Son of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by carers, caring, helpfulness and quality A1.
The management could help and listen a bit more to client needs and help change things.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Mother of Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, compassionate, honest.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for SSA Quality Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for SSA Quality Care is calculated as follows: ( (42 Excellents x 5) + (24 Goods x 4) ) ÷ 66 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SSA Quality Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

No image found

Kai Muroi

Job Title: Care Coordinator

Joined: 2017

Kai has been with SSA Quality Care for 3 years after a short stint in sports therapy and strength and conditioning, whilst also playing professional rugby league for Hemel Stags and London Broncos.


Kai assesses and reviews care packages, line manages care staff and also completes in-house training, ensuring care staff are performing at their best.


Kai is also an actor, having been featured in productions from Film4, S4C, BBC and Netflix. In his spare time he enjoys automotive detailing and anything car related. Kai also enjoys listening to all types of music.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SSA Quality Care to verify any information. View our terms and conditions. SSA Quality Care has an Enhanced Service - more info.