St Margaret's Homecare Harrogate

Rowe House, 10 East Parade, Harrogate HG1 5LT
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9.9 23 Reviews
  • St Margaret's Homecare Harrogate, Harrogate
A morning call to help you, or loved one, get up, washed, showered or bathed. This may also include preparing breakfast.

An evening call to help get ready for bed and prepare dinner.

An overnight stay to support you through the night. This may also include morning or end of day assistance discussed above.

A call to assist with washing, laundry, shopping, meal preparation or any other assistance you would like through the day.

Support with social activities such as attending appointments, visiting family or friends or simply going for a walk with good company.

Companionship and medication support.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Every care plan is different and tailored to you. We offer the best service and pricing to match your individual needs.

Good to Know

Person in charge

  • Ross Kneller (Director)

St Margaret's Homecare Harrogate Reviews (23)

9.9

St Margaret's Homecare Harrogate has a Review Score of 9.9 (9.946) out of 10, based on 13 reviews in the last 2 years.
Over all time St Margaret's Homecare Harrogate has 23 reviews.

Overall Experience
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Reviewer Connection to St Margaret's Homecare Harrogate
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Total of 23, showing 1-20
Review from M S (Power of Attorney of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has special needs around social impairments and cognition. He has been living independently for years and due to a change of physical needs now requires more support in his own home. St Margaret's provided first-class support from day 1. Staff coming in are truly caring and professional.
As I do not live locally but have a legal responsibility for my brother I have interacted with St Margaret's office quite frequently during this transition period in order to coordinate on practical aspects including medication. St Margaret's staff support trips out for appointments or for a change of scene which is a great help to my brother. This has all gone smoothly and a few hiccups have quickly been sorted. St Margaret's has shown they can really work as a team with the family, some of the office staff get involved in visits so they understand and have insight into my brother's needs and abilities. It is reassuring that I can use the portal to see how visits have gone.
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Review from James T (Son of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Margaret's have supported my parents over the past 4 years. Initially, they provided care for my mother who suffered with Dementia, and more recently they have cared for my elderly father, allowing both of my parents to live in their own home for much longer than they otherwise could have managed.
At all times we found the Care team to be professional, friendly, flexible, caring, and respectful of my parent's individual needs. They also reacted quickly in emergency situations. They built good relationships with both my parents and the wider family.
I am happy to recommend St Margaret's to others looking for quality home care.
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Review from Kayleigh R (Granddaughter of Client) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our second experience with St Margaret's as a family, this time for my grandma (previously had cared for my grandpa) and cannot recommend them enough. Grandma genuinely looked forward to the team coming, her carer especially. The team helped to put our minds at ease knowing that Grandma was being supported
by genuinely kind and caring people, who ensured her dignity was maintained as her needs changed. We had a fantastic experience for both of my grandparents and I would not hesitate to recommend St Margaret's to anybody.
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Review from Craig S (Son of Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother is more than happy with the service provided by St Margaret's Homecare.
Professional and sympathetic to our mother's needs.
Most things asked by mother are carried out.
Thank you for your ongoing service.
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Review from J A (Daughter of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Margaret’s provides a fabulous service. All the team members are completely focused during their visits - always professional and efficient but, importantly, always balanced with genuine warmth and care.
Nothing is too much trouble and every regular task is always completed and recorded for family
reassurance!
Communication across the board is excellent.
Thank you!
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Review from Philip B (Son of Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The St Margaret's team have been so supportive of my Mother. She sadly had a bad fall in December 2024. St Margarets came to support my sisters and me, with continuing care for Mum in her Flat in Harrogate. Morning and evening, 7 days per week, the St Margarets Team were so helpful and kind, administering
medicines and eye drops and helping with exercises, for both cognitive and movement. The friendly staff made the meetings, enjoyable, and constructive for her recovery, as well as helpful, for Mum and ourselves. We cannot praise them highly enough. A huge thank you for all that you have done. We would all be very happy to recommend you to others.
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Review from Alison M (Daughter of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Margaret's Homecare was quick to provide twice-daily visits to administer eye medication for Mum after she had a stroke. Visits were regular and at times, given by compassionate, friendly, professional carers. Mum was helped with a variety of home tasks and rehabilitation exercises. Staff coped with
family being around more than expected.
Mum has now moved, we would be happy to use St Margaret's Homecare services again and would recommend to others.
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Review from Laura K (Daughter-in-law of Client) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We approached St Margaret's Homecare when we moved Mum to live near us in Harrogate almost 3 years ago. From the initial meeting, we found both the management team and the team of caregivers to be friendly, professional, approachable, empathetic and caring. Everyone has gone above and beyond to provide
care of an excellent standard to Mum and we are all very grateful. The attention to detail with regards to person-centred care is second to none. Thank you for all that you do and all you have done.
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Review from Ian M (Son of Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Margaret's have been helping my mum and dad daily with washing and dressing and some other household tasks over a period of several weeks now after both had falls and broke bones. We just couldn't provide the amount of care needed on our own so approached St Margaret's for help as they had been personally
recommended to us. We've met the carers at various times and without exception, they have all been really friendly, professional, helpful, and efficient, as have their management team. We're really pleased with them and I would have no hesitation in using their service again and recommending them to others.
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Review from P W (Son of Client) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. St Margarets have a knowledgeable, professional and very personable team. Their involvement with my father’s care provided great comfort and assurance to both his wife and our family.
Would not hesitate to recommend it.
Thank you.
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Review from Lesley L (Daughter of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although we have just begun our journey with you we are delighted!
We have met three members of your team and we’re impressed with their dedication and sensitivity to Mum's needs.
We never ever expected to be in this situation and our shock and heartbreak are being supported by your team.
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Review from Valerie W (Daughter of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with St Margaret's Homecare has been excellent. Communication with the team has always been quick and effective with prompt responses to any contact from us. All the carers have been lovely with my mum and have treated her with respect and dignity. We have really appreciated the attention
to detail paid to the small tasks like making the bed neatly, emptying bins and washing up to keep Mum's home clean and tidy when she is no longer able to do these jobs herself. We have been delighted with the service provided by St Margaret's Homecare and we would definitely recommend St Margaret's to anyone else looking for carers for a relative.
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Review from Christopher C (Husband of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was caring for my wife at home when I had to go into hospital a couple of times. Our daughter was able to come and help us for a couple of weeks but she found St Margaret's Homecare carers to come and fill the gap, which they have done very well. We have a carer coming in four times a week and they
are very good in arriving on time and helping us with showering and general household tasks.
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Review from Martin F (Son of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, at nearly 92, had a bad fall and, on coming out of hospital, was not in a fit state to look after herself. The state had let us down. But we knew of St Margaret’s, who were able to help us immediately to provide the broad range of care needed.
Right from the start, the whole thing was carried
out professionally but also sensitively.
The staff are very professional but also very friendly. The later really is a big part of the recovery process and life for my mum becoming stable and enjoyable again.
The use of the care management app allows me to see what going on beyond my regular calls and gives me and my family peace of mind and confidence for the future.
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Review from Richard B (Son of Client) published on 3 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will never forget the level of support St. Margarets Homecare provided to my father, our family and me when facing end-of-life home care. The in-home care team were so capable and compassionate. From our experience, I could not recommend St. Margarets more confidently. Thank You.
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Review from S H (Sister-in-law of Client) published on 27 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to the staff of St Margaret's Homecare for all your support through our difficult time; we wouldn't have gotten through it without you. I will never forget your kind words and support..
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Review from Janine T (Daughter of Client) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and lives at home with me and my husband. We receive two daily calls to check on my mum and give me a break in the day.
We sometimes have more calls if we need them. St Margaret’s are always professional and caring in the service they provide. They accommodate us the best we could
expect and are always on hand. The app system they use for keeping track of Mum's care is fantastic. We can log in and check Mum's notes and how things are going. St Margaret’s has made this testing life change much easier than expected.
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Review from C D (Son of Client) published on 5 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thanks to St Margaret’s for supporting us through a difficult period with my father. You made the situation much more manageable, and the carers who visited regularly were excellent. We are very grateful.
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Review from Jacqueline U (Daughter-in-law of Client) published on 4 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose St Margaret's Homecare to look after my father-in-law. They came highly recommended. We previously used another team, who constantly let us down, missed calls late calls repeatedly, and the lack of care really upset my father-in-law and the lack of respect and dignity towards him. I called
St Margaret's and spoke to the manager, who basically put a team in place within the day. They came, did a full assessment of his needs, assessment of his mobility, and went through all his medical history and medication needs, so through, they basically spent the morning with us. Nothing was too much trouble for any of the carers. They always informed us of any changes. We sadly had to move him into full-time care after he suffered a stroke; the team were just brilliant. I got to know all the staff. I would not hesitate to use them again for any family member. If I see anyone from the team or the manager, they genuinely ask after him. Five-star team. Thank you all.
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Review from S B (Client) published on 4 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the whole, my experience has been favourable. I receive good care, and all my needs are being met. I have good communication with the office, and they generally accommodate any requests. I can say, I am very happy with St Margaret's, the carers and the level of care I receive. I only have one small
issue, which I shall direct to the complaints procedure as requested in these review instructions.
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for St Margaret's Homecare Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for St Margaret's Homecare Harrogate is calculated as follows: ( (70 Excellents x 5) + (4 Goods x 4) ) ÷ 74 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for St Margaret's Homecare Harrogate is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (7)

Wendy

Wendy Kneller

Job Title: Director Joined: 1989

Wendy founded the business with her husband John in 1989, primarily in the care home sector. This was successful and when a local G.P. requested St Margaret’s help, with a client over the Christmas period, which we did, there started our journey into the Homecare Sector. In 2012 Wendy and John decided to focus solely on the Homecare industry and offer an outstanding service in Harrogate. In recent years it has been extended to York and Selby.


Wendy is a qualified NVQ Registered Manager with CQC, and she cares greatly for her staff and clients’ wellbeing. The staff numbers increase year on year to meet the growing demand for our services. Many of the St Margaret’s team have been with Wendy for 15-20 years. We have a great longstanding team, something Wendy is very proud of.

Vicky

Vicky Clark

Job Title: Harrogate Registered Manager Joined: 2011

Vicky started as a carer for St Margaret’s in Harrogate.


Vicky’s potential was recognised very quickly leading to her being promoted to run our main office team in Harrogate as registered manager.


It proved very successful. Vicky has her level 5 NVQ and has worked with us for many years. She is a highly valued member of our team.

Abby

Abby Yates

Job Title: Registered Manager- Selby & York Joined: 2015

Abby started working as a carer in Harrogate. She showed great potential and enthusiasm and has worked her way up to run our Selby & York office.


Abby is a qualified NVQ level 5 Registered Manager. Abby has a great rapport with her staff and clients, and we are very pleased to have supported Abby to qualify and become the asset that she is to the St Margaret’s family.

Lisa

Lisa Millea

Job Title: Field Manager Joined: 2006

Lisa has been a key part of the team since 2006 as a carer in the community. She is our qualified moving & handling trainer. Lisa’s position today as field manager is essential to assess the exact needs of clients both existing and new, whilst also maintaining regular reviews to ensure their needs are met. Her experience and support to our team of carers are exceptional.

Rachel

Rachel Yarwood

Job Title: Assistant Manager Joined: 2009

Rachel started her journey with St Margaret’s as a carer in 2009. She left Harrogate, when she married, returning a few years ago and keen to work for St Margaret’s again.


Rachel is now the Assistant Manager in Harrogate undertaking new clients and overseeing care plans to ensure they are fulfilled and maintain the highest standards of care.


Rachel also supports Vicky Clark, our Harrogate Office Manager, with the day-to-day managing of clients' care and administration.

Sharon

Sharon Watson

Job Title: York Area Manager Joined: 2018

Sharon is our Area Manager in York and is currently working towards her level 5 NVQ. Sharon is integral to our specialist service and provides training and support for our clients with Dementia. Sharon is our key trainer in this specialist area and supports and trains our care team.

Ross

Ross Kneller

Job Title: Director Joined: 2020

Ross trained as a chartered accountant with KPMG and has worked in finance for 15 years in England and overseas. In April 2020 Ross’s father, and joint founder of St Margaret’s, sadly passed away. Ross decided that his next vocation would be to help his Mum, Wendy, with the family business and help build on the legacy created by his parents over the last 30 years.


Ross worked as a carer for St Margaret’s, whilst he was at university and has inherited his parent’s passion for providing the best quality care. Growing up in the care home environment Ross understands the industry and appreciates the quality-of-service clients deserve during their time with St Margaret’s.

Frequently Asked Questions about St Margaret's Homecare Harrogate

What Type of Services does St Margaret's Homecare Harrogate offer?

St Margaret's Homecare Harrogate offers Home Care.

How many Carers does St Margaret's Homecare Harrogate employ?

St Margaret's Homecare Harrogate employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact St Margaret's Homecare Harrogate to verify any information. View our terms and conditions. St Margaret's Homecare Harrogate has an Enhanced Service - more info.