SureCare (Enfield)

Such a great team

The Surecare team has consistently delivered a high quality and friendly service to my brother, from the day he first needed their help (over 15 years ago), right through to the day he passed away recently.

My mum was housebound from June 2022 after breaking her hip. The staff at surecare provided an excellent personal services 4 times a day, providing full care for her in a caring and considerate way. Mum loved her carers and built up a good relationship with them . The staff kept me well informed in all aspects of mum's care. I was listened to if I had any concerns and any issues were dealt with quickly. We cannot fault the care and service that was provided by Dave and his team right up until we sadly lost mum. They continued to support us even after mum was gone. I would highly recommend them to anyone that needs carers for any family member.

I was extremely happy when my mother had carers from SureCare they give 100% care and the carers my mother had were fantastic they were kind, gentle never enough they wouldn't do and they often helped me in my needs. First class many thanks.

I was extremely happy when my husband had carers from SureCare they give 100% care and the 2 carers my husband had were fantastic they were kind, gentle never enough they wouldn't do and they often helped me in my needs sometimes not always as they were only here for my husband's needs.

Myself and my husband approached Surecare to provide carers for my mum in law over a year ago. After a thorough review of her needs we began her care and despite a couple of hiccups in the beginning with getting the right care team in place we found Surecare was the right agency to use. The staff are all professional, approachable and will ensure that the needs of your loved one are met at all times. They accommodate any changes that are required to ensure the right carers were placed with my mum in law. It was about meeting her where she was at each time so the carers could support her independence as much as possible. My mum in law had a wonderful relationship with the carers who brought out the best in her. The carers were always professional, polite and were able to support her needs and changes. I would highly recommend them. Thank you so much for delivering such a fantastic service!

I used SureCare for my husband over seven years for sit in service and personal care. The staff at SureCare office were always so helpful nothing too much trouble. The carers were professional, very thorough in their work, we mainly had a husband and wife but also other carers who were all so good at their work, who put my husband at ease, which was a comfort.

We have been using Surecare since my mum was diagnosed with Dementia and bed bound two and a half years ago and I am glad we were matched with this provider as there are many scary stories around. Have been professional and understanding since the outset. The carers they send all know their jobs well and are compassionate so that even on the odd occasions where we don't get the regular carers, I am still confident and happy with who they send. All the carers have a great connection with my mum, even with mums language barriers, and even now when my mum sleeps a lot and isnt very talkative she still looks at them with a glow in her eyes, knowing she is cared for, and manages a whispered goodbye to the carers as she knows they are good people. Carers will do everything they can within their allowed remit. The office themselves are also superb, putting up with my awkward sitting requests with a smile and always pointing out that they are here for me as much as they are for my mum.

We have been working with Surecare for nearly two years in the care of my father, who has a range of health and care needs. Throughout this time, we have benefitted from a high level of proactive care and support, from the carers, office, and management teams. Our lovely team of carers (both night and day) show very high levels of compassion and professionalism, going the extra mile with their care and kindness. In addition to planned care, Surecare's response to emergencies, changing needs and problems has been efficient and positive, with genuine, and supportive out of office support when we have needed it. We would wholeheartedly recommend Surecare.

My partner was to return home after long spells in hospital. I was informed that SurCare's care workers were chosen to be the help at certain regular timed visits during the day to be agreed by myself. This was the perfect decision, the carers have brought a lasting friendship with lots of fun, laughter and happiness into our home with the knowledge and guidance in their duty of care. Thank you so much SureCare.

Overall a good experience. There is however room for improvement in the timing of visits to clients. Also, general hygiene relating to the client and home surroundings. Some carers are very good, others would benefit from ongoing training. Perhaps just a little more common sense?

We’ve been using SureCare for about 3 years now to help my Dad, who has Alzheimer’s get washed and dressed in the mornings as it has become too much for my elderly Mum to do. Following a recent stay in hospital, SureCare put together a more extensive care package at short notice for his return home as his needs are now more complex. They have been absolutely brilliant in helping us adapt to this new situation and the carers are so good with him. I can’t thank them enough for their ongoing help and support and will be recommending them to everyone I know who needs professional care for a loved one. A massive “thank you” to everyone involved in my dad's care.

We have been very impressed with the care and service my father has received from SureCare. We have never been let down. Their timekeeping is good and the carers who look after him are the same ones on a regular basis, so he has built up nice relationships with them all. I can't fault the care and the response from the office is excellent whenever we contact them.

From the first visit, empathy and polite staff were always happy, smiling and professional, and they kept Nan's dignity. The care team went over and above - smart, clean and Covid safe. Made conversations with my grandmother. Support team on phone 100% answered after three rings and answered any questions I had - spot-on.

I would like to thank the carers that took great care of my mother; they treated her with dignity, kindness and patience. They were punctual and always had time to engage with my mother, who has dementia. I would highly recommend their services, and their staff go the extra mile.

Fantastic service from all at SureCare, from office, managers to actual carers.

Positive experience with a kind and professional service from staff. Carer visits received by my Mum in her own home. Punctuality good. All contact with the office was excellent with good communication and follow ups as promised. Very happy overall with the service and support

My mother aged 90 needed end-of-life care and this company was allocated to help us. The standard of care given was beyond excellent. The office staff are efficient and communicated very well. The care staff have all, without exception also been excellent. They have shown understanding, compassion, care, and gentleness throughout. What is very impressive is the consistency of this standard from all of the staff. This indicates to me good supportive leadership and management, recruitment practices that are effective plus quality processes in place to provide feedback to measure service quality standards at the point of delivery. If I were to be asked the question "what aspects of the care could they do better", this would be very difficult to find.

We requested SureCare as a care provider for our aunt who required help with her medication and the preparation of her meals. The care staff were professional in their service and very caring, which resulted in the small team building up a rapport with our aunt, which put her at ease with the help she was receiving. In summary, SureCare were focused on providing our aunt with a care package tailored to suit her needs and can be thoroughly recommended.

The carer that we have been given from homecare has been so lovely. She has treated my father-in-law as if he were part of her own family. The care and attention that she has shown have been truly amazing, and I can’t thank them enough.