SureCare (Enfield)

1st Floor, Refuge House, 9-10 River Front, Enfield EN1 3SZ

SureCare Enfield is a home care agency, helping older people to live independently at home in Enfield, London.

Care services include companionship, live-in care, personal care and support, plus more general home care services. Individuals are treated with respect and dignity at all times, and clients and relatives are kept up to date on major care decisions at all times.

Staff are selected for their skills of compassion and care experience, being heavily vetted, CRB checked and referenced checked before being offered employment. Only then will they be trained to the highest possible standard.

Group : SureCare

Person in charge: Bhima Dookhit (Manager)

Type of Service: Home Care Agency (Privately Owned)

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Dementia • Drug Dependence (past or present) • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on SureCare (Enfield): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for SureCare (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for SureCare (Enfield) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for SureCare (Enfield) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for SureCare (Enfield) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 SureCare (Enfield) has a Review Score of 8 (8.000) from 1 Reviews

Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend SureCare (Enfield)?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to SureCare (Enfield)

  • Wife of Client/Service User
    1

I find the carers very efficient, friendly and pleasant. They treat my husband with care and dignity and are always very helpful.
I am always informed by the office staff if the carers are going to be late for any reason and apologies are given.

How likely would you be to recommend SureCare (Enfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for SureCare (Enfield)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Your Review & Rating

This information will be published on the website, the home care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to home care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

There are no awards/recognitions posted yet for SureCare (Enfield)

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Staff Profiles

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