Laurel Leaf Support Ltd

Unit 4, Spinners Court, 53 West End, Witney OX28 1NH

Laurel Leaf Support provides domiciliary care to adults within the local community.

Its main office is in Witney, Oxfordshire and a satellite office is based in Minehead, Somerset.

The home care service includes personal care, activities such as social groups, day trips and holidays, support to attend appointments, telephone support, medication assistance and companionship.

Group : Laurel Leaf Support Ltd

Person in charge: Christopher Dunn (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 17

Fees Guide: £17.19

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands

Overview of Review Score

The Review Score of 9.4 out of 10 for Laurel Leaf Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up of Average Rating of Reviews (maximum of 5 points) and Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating of all Reviews in the last 24 months. For each review the Home Care Provider is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Laurel Leaf Support Ltd is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 1th = 0.1)

    The 5 points relating to the number of Positive Reviews for Laurel Leaf Support Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months. then it will not have a Review Score.

9.4 Laurel Leaf Support Ltd has a Review Score of 9.4 (9.433) out of 10 based on reviews in the last 2 years. Over all time Laurel Leaf Support Ltd has 6 reviews with an Average Rating of 4.8 out of 5.

Average Ratings

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Average Rating:  Average rating  4.2 out of 5

My mother seems happy with the staff and the service they provide, which reassures us between our own visits, we are also happy with this new digital system which gives us a good insight into each day, ie: well-being, mood, medication, food etc and the general summary which is very helpful.

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Average Rating:  Average rating  4.8 out of 5

A fabulous company whose staff and management are very caring and really do go that extra mile. Would have no hesitation in recommending Laurel Leaf.

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Average Rating:  Average rating  5 out of 5

A very professional and caring company. My daughter rated them very highly and we would certainly use them again.

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Average Rating:  Average rating  5 out of 5

Laurel Leaf is an excellent care provider! It is family run and well established, offering a real sense of welcome and care for every service user. It is clear from their energy and enthusiasm that all the staff love their jobs and really enjoy the company of their clients. Our daughter (29) loves her
carers and looks forward to each day. There is a real sense of belonging and being known. She considers her support workers true friends.
Outings, activities, and birthday celebrations all add to the sense of community amongst service users and providers.
We feel so lucky to have found Laurel Leaf.

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Average Rating:  Average rating  5 out of 5

My sister goes to Laurel Leaf twice a week. She is really happy going there. Really enjoys being with the people. Very kind and helpful.

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Average Rating:  Average rating  5 out of 5

Laurel Leaf Support is a great organisation, and I feel so lucky to have come across a most professional and caring organisation, and with superb and friendly staff.
My son looks forward to going there, as they are always creative and try to make everyone's day most enjoyable, my son has also improved
socially and has gained a better understanding basic maths and money, and also enjoys cooking, swimming, gym, cinema, theatre, and day trips out.

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Care Quality Commission (CQC) Rating

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

December 2016

Dignity in Care Leadership

Recipient: Laurel Leaf Support Ltd

Date: Thursday 01 Dec 2016

more details

September 2015

National Business Awards

Recipient: Laurel Leaf Support Ltd

Date: Tuesday 01 Sep 2015

more details

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