Laurel Leaf Support Ltd

Unit 4, Spinners Court, 53 West End, Witney OX28 1NH

Owner : Laurel Leaf Support Ltd

Person in charge: Christopher Dunn (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 17

Fees Guide: £17.19

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands

Latest Care Quality Commission* Report on Laurel Leaf Support Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Laurel Leaf Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Laurel Leaf Support Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Laurel Leaf Support Ltd is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Laurel Leaf Support Ltd is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Laurel Leaf Support Ltd has a Review Score of 9.8 (9.833) from 6 Reviews

Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Laurel Leaf Support Ltd?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Laurel Leaf Support Ltd

  • Mother of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Father of Client/Service User
    1
  • Sister of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

My mother seems happy with the staff and the service they provide, which reassures us between our own visits, we are also happy with this new digital system which gives us a good insight into each day, ie: well-being, mood, medication, food etc and the general summary which is very helpful.

How likely would you be to recommend Laurel Leaf Support Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

A fabulous company whose staff and management are very caring and really do go that extra mile. Would have no hesitation in recommending Laurel Leaf.

How likely would you be to recommend Laurel Leaf Support Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Laurel Leaf Support is a great organisation, and I feel so lucky to have come across a most professional and caring organisation, and with superb and friendly staff.
My son looks forward to going there, as they are always creative and try to make everyone's day most enjoyable, my son has also improved socially and has gained a better understanding basic maths and money, and also enjoys cooking, swimming, gym, cinema, theatre, and day trips out.

How likely would you be to recommend Laurel Leaf Support Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My sister goes to Laurel Leaf twice a week. She is really happy going there. Really enjoys being with the people. Very kind and helpful.

How likely would you be to recommend Laurel Leaf Support Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Laurel Leaf is an excellent care provider! It is family run and well established, offering a real sense of welcome and care for every service user. It is clear from their energy and enthusiasm that all the staff love their jobs and really enjoy the company of their clients. Our daughter (29) loves her carers and looks forward to each day. There is a real sense of belonging and being known. She considers her support workers true friends.
Outings, activities, and birthday celebrations all add to the sense of community amongst service users and providers.
We feel so lucky to have found Laurel Leaf.

How likely would you be to recommend Laurel Leaf Support Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

A very professional and caring company. My daughter rated them very highly and we would certainly use them again.

How likely would you be to recommend Laurel Leaf Support Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for Laurel Leaf Support Ltd

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Awards / Recognitions

December 2016

Dignity in Care Leadership

Recipient: Laurel Leaf Support Ltd

Date: Thursday 01 Dec 2016

more details

September 2015

National Business Awards

Recipient: Laurel Leaf Support Ltd

Date: Tuesday 01 Sep 2015

more details

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