Twelve Trees Home Care Ltd

Suite 9 Cherry Tree Business Ctr, Union Road, Nether Edge, Sheffield S11 9EF
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9.6 46 Reviews
  • Twelve Trees Home Care Ltd, Sheffield
Twelve Trees is a family owned care provider in Sheffield. Whether through Home Care, Day Care services or in the care home, the team provide the highest standard of care tailored to the individual needs of the people they care for.

The highly motivated and friendly team work together with clients and their families to ensure the care they provide meets the needs and the goals of the people they look after.

Their vision is to look after you, starting with your part-time home care through to longer residential care if needed. When living at home and spending the day with you, you are part of the Twelve Trees family.

They have a wide range of services to look after you and your loved ones.

•        Homecare
•        Live in care
•        Day Care
•        Companionship
•        Help to leave hospital            
•        Emergency respite at home

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £33

Bespoke packages are available upon request

These prices are only a guideline, please contact Twelve Trees Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Twelve Trees Carehome Ltd

Person in charge

  • Marie Ambler (Home Care Manager)

Twelve Trees Home Care Ltd Reviews (46)

Total of 46, showing 41-46
9.6

Twelve Trees Home Care Ltd has a Review Score of 9.6 (9.610) out of 10, based on 14 reviews in the last 2 years. Over all time Twelve Trees Home Care Ltd has 46 reviews.

Overall Experience

  • 28
  • 15
  • 3
  • 0
  • 0

Date Published

46
6
6
14
32

Review from Jean V (Client) assisted by family/friend published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being discharged from hospital and a short-term rehab stay in a care home, I have used the service temporarily whilst staying with my daughter to help with personal care. I am completely happy with the care I have received and having the same carer visit daily has been really good as I have built
a relationship with her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Daughter of Client) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly I am very pleased with the care my mum receives. She has about 3 consistent carers who do a great job looking after mum and with these, I have no complaints.


Occasionally when new carers come, it is less consistent and the care is not as good. This is not on a regular basis but more noticeable

on weekends and during holiday periods.

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Management

Treated with Dignity

Value for Money

Review from E F (Client) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They do their best. Always have regular AM carers who treat me with respect and meet all my care needs and promote choices, and always go the extra mile.

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Treated with Dignity

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Review from S S (Daughter of Client) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had lots of other care companies looking after my dad, they don't go in on time and they don't stay. Twelve Trees have gone over and above caring for my dad.

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Review from John C (Son of Client) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Twelve Trees Homecare Ltd provide a good reliable service for over a year and have 'gone the extra mile' to deal with unexpected situations particularly well. I am very pleased with their service.

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Management

Treated with Dignity

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Review from Paulette J (Daughter of Client) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has had dementia for 6 years. In this time we have had several organisations providing personal care. After she suffered an awful service from another provider, we needed to select a provider who understood my Mom's needs and catered to her personal/tailored care that takes into consideration
my Mom's progressive condition. 2/3 carers are regular people my Mom sees on a daily basis who formed a relationship with each other. The service is more than previously paid but we receive a significantly higher standard of service from everyone involved with my Mom's care/service.

Staff

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.610)

Overview of Review Score

The Review Score of 9.6 (9.610) out of 10 for Twelve Trees Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.610 for Twelve Trees Home Care Ltd is calculated as follows: ( (54 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 82 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Twelve Trees Home Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (1)

Marie

Marie Ambler

Job Title: Home Care Manager

Joined: 2020

Marie joined our team as Deputy Manager and was promoted to our Home Care Manager in 2024. She has many years of experience working in the Health and Social Care sector. Marie holds her Level 3 in Health and Social Care and is working towards achieving her Level 5.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Twelve Trees Home Care Ltd to verify any information. View our terms and conditions. Twelve Trees Home Care Ltd has an Enhanced Service - more info.