Choices Homecare (Bootle)

Switch House, Northern Perimeter Road, Bootle L30 7PT
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8.0 44 Reviews
  • Choices Homecare (Bootle), Bootle
Formally known as WarrenCare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of), and are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out (or other), assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia, or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.
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Care Provided by Choices Homecare (Bootle)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We tailor a unique quote (person centered and obligation free) for each of our clients individually.


If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


Contact us and we will tailor a quote to your individual needs.


Check out our website for more details about the services we can provide

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Amanda Holden (Registered Manager)

Choices Homecare (Bootle) Reviews (44)

8.0

Choices Homecare (Bootle) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Choices Homecare (Bootle) has 44 reviews.

Overall Experience
  • 21
  • 14
  • 6
  • 2
  • 1
Date Published
  • 44
  • 0
  • 0
  • 1
  • 43
Reviewer Connection to Choices Homecare (Bootle)
  • 19
  • 11
  • 7
  • 3
  • 2
  • 1
  • 1
Total of 44, showing 21-40
Review from B T (Daughter of Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff at the office often do not pass messages on to the carers. i.e. no carer required because of hospital appointment yet carer came and phoned to ask why she couldn't get in? Carers are all lovely, cannot fault their care and attention.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we take all feedback very seriously, (both positive and negative) to assist us in improving our services further as we move into the future. We are…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne M (Mother of Client) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son's support worker always turns up on time. They go to places that my son wants to go. I've had reports from friends that when they have seen them out together that they are like mates. His support worker takes him swimming. He has to go into a cubicle with my son as he needs help getting dried
etc. I trust him with my son. As my son has autism, he does not like change and as we have the continued support worker, he's not upset by change. Keep up the good work.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to support us to continually improve our services in the future. All compliments…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Norma B (Mother of Client) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers whom help care for my daughter do an invaluable service.
Over the past year, my daughter's condition has deteriorated. This requires a lot of patience and compassion on the part of the carers.
They have all coped magnificently.
I am very grateful for all their help.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to help us to continue improving our services. We are really pleased you…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P M (Client) assisted by family/friend published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My support worker takes me to places I cannot go without one to one support. Swimming is one of the things that he helps me with, as I need help getting dry. I have the same support worker 3 times a week, as my autism means I can't mix with a lot of people, I always pick where I want to go. I have 3x3
hours of support each week. My support worker is my friend and we do lots of fun things together.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us in continuing to improve our services in the future. We are…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D L (Father of Client) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
WarrenCare are a very competent and capable care agency. They provide reliable, caring carers who have become family friends over the years. I am totally confident that they will care for my son with the same care and compassion that I do.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) in order to continue to make further improvements to our services in the future.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P H (Client) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers that come to my house are great. The office staff however have no organisational skills. My usual carer is very often sent elsewhere whilst I get "whoever, whenever". I have no regular times for my four visits a day, and I am not informed if the carer is going to be late. The office gives
no thought to my dignity or vulnerability, they change my time and carer on a regular basis, leaving me wondering what I pay for!
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we take all feedback very seriously in order to help us improve our services further as we move into the future. We are sorry to hear that you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gail C (Daughter of Client) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Very poor experience, either arrive late or too early. They call when mum's in daycare, hence wasting everyone's time because of the times that are allocated to mum - I have to administer her afternoon medication. Little to no communication when running early or late, no permanent staff i.e. always
changing.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to help us improve our services further as we move forward into the future. We…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D G (Client) assisted by family/friend published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff we have had are very good and helpful. We have had no complaints. They care about the job they are doing.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
Thanks for taking the time to submit your review to Homecare.co.uk. We take all feedback seriously (both positive and negative), to assist us in making further improvements to our services in the…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne C (Client) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with all the carers, they treat you with respect and are friendly.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
Thank you for your kind comments, we really appreciate all feedback received (both positive and negative), in order to assist us in improving our services in the future. Thanks again for taking the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S W (Daughter of Client) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has had care from WarrenCare now for almost 5 months, I have had cause to complain about lack of continuity - too many carers, variations in timing, missed calls and tasks missed relating to support with nutrition. Calls to duty not passed on to the manager. I have eventually had a positive response
- the situation has now improved. Carers excellent but continuity needs to be sustained.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative), in order to improve our services further as we move forward into the future. We…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John Michael W (Client) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Reasonable: - carers ok: admin shocking, change times without telling us first. Carers need to work to same protocols: need more training (shadowing senior carer). Had an undertrained and useless carer recently.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to complete a review, we take all feedback very seriously (both positive and negative), in order to assist us in making further improvements within our services in the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Daughter of Client) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers were fine, helpful and supportive to mum.


However, the times of her calls were not suitable.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit a review. We take all feedback very seriously (both positive and negative), to assist us in improving our services further in the future. We are glad that you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Winifred V (Client) assisted by family/friend published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some carers are better than others, with a few seemingly in very much of a hurry to get away, whilst my favourites are very friendly and do things for me, which others don't, as well as chatting to me in a friendly manner. Occasionally a morning carer may be very late (as with one day a few weeks ago)
so I only had my breakfast at 10.45am BUT the lunchtime carer then arrived very early at 11.50am and I wasn't hungry. Also, some bedtime carers still arrive very early ie. as early as 9 pm for a 10.30 pm call.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to review us on Homecare.co.uk. We take all feedback, (both positive and negative), very seriously, in order to help us make further improvements to the services we…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dorothy P (Client) assisted by family/friend published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally happy with the level of care. My regular carers are very good but sometimes when they are off, the replacement(s) don't know my routines.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for your kind comments, here at WarrenCare we take both positive and negative feedback very seriously and always welcome our service users providing us with this to help us make further…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen T (Daughter of Client) published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service that you provide is wonderful. I have complete trust and faith in the care that you provide for my lovely dad. I live 25 miles away but have the reassurance if there was a problem regarding my dad, I would receive a phone call from yourselves to put me in the picture. Your service gives
me peace of mind knowing that my dad is being cared for by yourselves 100%. Thank you all for everything you do. It really is a life saver for both dad and I.
Reply from Elaine Bradley-Smith, Employee Engagement Officer at Choices Homecare (Bootle)
Thank you for your lovely feedback, we really appreciate the comments received. All feedback is taken seriously in order for us to continue to improve further in the future, we are delighted to hear…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne S (Wife of Client) published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers that attended to my husband were polite, helpful and understanding to his needs.
Reply from Elaine Bradley-Smith, Employee Engagement Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit a review, we appreciate all comments received in order to help us to continue improving our services in the future. We would like to thank you for your kind…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from George P (Wife of Client) published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's main carer is very good. On her days off we have normally the same carer if available. The night carer that comes is normally the same carer, which is good. We have the odd carer if others are on holidays or a day off.
Reply from Elaine Bradley-Smith, Employee Engagement Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit a review, we thank you for leaving us your comments. We are glad that you are happy with the service you receive. Please rest assured, we do our very best to…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brenda F (Daughter of Client) published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Please with care and support from Warren Care.
Ideally would prefer the same regular carers as much as possible.
Much improved service.
Reply from Elaine Bradley-Smith, Employee Engagement Officer at Choices Homecare (Bootle)
We would like to thank you for taking the time to submit a review. Please rest assured we do our very best to support continuity of care, with regular care workers attending calls as much as we are…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Neil M (Son of Client) published on 10 October 2017 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am absolutely disgusted with this service you supposedly provide, my 80-year-old mother has been left with no toilet, no food, no drinking for 6 1/2 hours I will take this further.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
We are really sorry to hear you were unhappy with the service your Mother received from WarrenCare on this occasion and have already been in touch to discuss your comments further.  Please rest…read more
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Review from B B (Client) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with my care. Found the ladies very helpful and kind.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
May we take this opportunity to thank you for taking the time to review us on Homecare.co.uk. We really appreciate your comments and value both positive and negative feedback in order to continue…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Choices Homecare (Bootle) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Choices Homecare (Bootle) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Bootle) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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