Bluebird Care (Maidstone & Tonbridge) provides home care and live in care services.
Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.
Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.
Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.
Group : Bluebird Care
Person in charge: Mel Marriott (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 60
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Bluebird Care (Maidstone): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.3 (maximum of 10) for Bluebird Care (Maidstone) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Maidstone) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Bluebird Care (Maidstone) is calculated as follows: ( (9 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 18 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Bluebird Care (Maidstone) is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bluebird Care (Maidstone) has a Review Score of 7.3 (7.333) from 3 Reviews
Review submitted from a Postal Card by Alan H (Friend of Client) on Tuesday 13 March 2018. Relates to March 2018.
Excellent carers, very clean which is what my friend required. Good organiser and a very good cook.
How likely would you be to recommend Bluebird Care (Maidstone)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Eileen A (Client) on Wednesday 18 January 2017. Relates to January 2017.
I have a regular morning carer who is prompt and very reliable. She is courteous and willing to do anything. I also feel she has become a friend. I look forward to seeing her daily.
How likely would you be to recommend Bluebird Care (Maidstone)? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Doreen C (Client) on Wednesday 7 October 2015. Relates to September 2015.
All carers that come to me have been polite and helpful, I look forward to their visits and they are good company and fulfil their tasks each day.
How likely would you be to recommend Bluebird Care (Maidstone)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
February 2015
Recipient: Bluebird Care (Maidstone)
Date: Sunday 01 Feb 2015
June 2014
October 2010
Recipient: Bluebird Care (Maidstone)
Date: Friday 15 Oct 2010