Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Whitehall Place, 47 The Terrace, Gravesend DA12 2DL
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9.0 45 Reviews
  • Bluebird Care Maidstone Tonbridge & Tunbridge Wells, Gravesend
Bluebird Care (Maidstone, Tonbridge & Tunbridge Wells) provides home care and live in care services.

Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.

Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.

Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.

Care Provided by Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £39.99 – £41.99
  • Weekly Live-in Care Fees: £1599 – £1799
Contact Bluebird Care Maidstone Tonbridge & Tunbridge Wells to confirm what's included and receive a personalised quote based on your needs.

Contact Bluebird Care Maidstone Tonbridge & Tunbridge Wells to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Maidstone Tonbridge & Tunbridge Wells to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lisa Newlands (Manager)

Bluebird Care Maidstone Tonbridge & Tunbridge Wells Reviews (45)

9.0

Bluebird Care Maidstone Tonbridge & Tunbridge Wells has a Review Score of 9.0 (9.021) out of 10, based on 7 reviews in the last 2 years.
Over all time Bluebird Care Maidstone Tonbridge & Tunbridge Wells has 45 reviews.

Overall Experience
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Date Published
  • 45
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  • 7
  • 38
Reviewer Connection to Bluebird Care Maidstone Tonbridge & Tunbridge Wells
  • 20
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Total of 45, showing 21-40
Review from Gerald A (Husband of Client) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the carers are very patient and cheerful, and I have never had any cause to complain.
Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you for your review. We are so pleased to hear that you would recommend our service.
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Review from George G (Client) assisted by family/friend published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful, caring, honest.
Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you for your review and for complimenting us on our helpfulness, care and honesty. We are very proud to be able to support our customers.
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Review from J L (Client) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Because of the consistency of attendance.
Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you for your review and for recommending our service. We are very proud to be able to support our customers.
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Review from K T (Daughter of Client) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are amazing and so good with my dad, always cheer him up.
Sometimes the timing isn't great but I think that they just overrun. But overall good.
Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you for your feedback. We are so pleased that we can cheer your dad up and we appreciate your constructive comment. Our customers are like family to us, therefore we will do all that we can to ensure we are providing the very best service possible.
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Review from M S (Client) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are kind, pleasant and friendly.
Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you so much for your positive feedback. We are very proud of our care teams who enjoy working with our wonderful customers in the community.
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Review from Darren G (Son of Client) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two Bluebird carers who have cared for my father in the past four weeks have treated him with dignity, been polite and patient, and attended to his every need.
Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you for your lovely feedback… we are so pleased that we have the opportunity to care for your father and that you are happy with the support we provide.
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Review from K O (Client) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that all the ladies that have helped me all so kind and no problems with any of them.
Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you for your positive review. We are so pleased to hear that you are happy with our service as the wellbeing and safety of our customers is at the heart of all that we do.
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Review from J B (Daughter of Client) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied with the carer who visit my father. We appreciate the continuity of mostly having the same carers who have got to know him. We have the peace of mind of knowing someone will see him and report anything that may be amiss. It would be helpful, however, if we were able to access the
system from our home. Good, cheerful company is very important to housebound folk.
Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you for your feedback. All our customer feedback is very important to us and to receive such a positive review means a great deal to us.
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Review from J W (Wife of Client) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is always done to satisfactory, especially in the morning - always cheerful and chatty.
Reply from Georgia Cooling, Marketing at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you for your feedback. All our customer feedback is very important to us and to hear that you are happy with our service means a great deal to us.
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Review from A A (Client) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my husband and I are very impressed with the standard of care we receive. The carers are cheerful, polite and treat us with consideration. Nothing is too much trouble and they always check with us that everything has been done.
Reply from Nathan Brown, Director at Bluebird Care Maidstone Tonbridge & Tunbridge WellsThank you for your feedback. All our customer feedback is important to us and to hear you feel we are delivering such a high-quality service means a great deal to us.
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Review from Jayne L (Daughter-in-law of Client) published on 12 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with Bluebird services and based on the experience with my mother-in-law, I have recommended Bluebird to friends with relatives who are also getting to the stage in life when they are starting to need extra help.
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Review from Michelle E (Daughter of Client) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided for my mum. It gives me peace of mind when I am not there. The care workers all see lovely.
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Review from J G (Wife of Client) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very pleased with the carers and their work.
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Review from Y B (Client) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the girls are pleasant and helpful.
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Review from T C (Son of Client) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care assistants are very polite and friendly. All that have visited my mum have been great, so thank you.
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Review from M C (Client) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good. My latest carer has been excellent and she has been full time.
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Review from Barbara S (Wife of Client) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Bluebird Care for a number of years and find the carers courteous and caring.
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Review from Camilla K (Client) published on 1 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional in the service they provide. I have very good carers and feel very supported. It’s tailored to my needs.
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Review from Paul (Son-in-law of Client) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has meant that Mum has been able to stay in her own home and I know that she will seen daily by a friendly, reliable carer who will ensure she is safe, well and has everything she needs.
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Review from Richard C (Son of Client) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't ask for a better service.
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Current Review Score: 9.0 (9.021)

Overview of Review Score

The Review Score of 9.0 (9.021) out of 10 for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.421 for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is calculated as follows: ( (21 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 38 Ratings = 4.421
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (7)

Gemma

Gemma East

Job Title: Operations Director

Gemma has worked in the health and social care sector for over 20 years. She enjoys working in the social care sector and is passionate about educating others in the brilliance and diversity of working in the care industry. Over her years in the sector, she has been able to learn sign language, how to change PEGS and climbed mountains and abseiled with customers in a variety of countries.

Neville

Neville Madera

Job Title: Care Supervisor

Neville chose to join the Bluebird Care team after a desire to change careers. With a degree in marketing and media, he also had a passion for giving back and wanted to put that at the centre of his career. In his role as Care Supervisor, Neville is now able to spend time giving back to the community. He loves helping others and providing support not just to our customers, but also to his colleagues as they deliver much-needed support.

Emma

Emma Mannering

Job Title: Care Supervisor

Our Supervisor Emma has a vast knowledge of social care, with a background of providing care, supervising and coordinating rotas, she brings 20 years of experience to the team. While caring for her family, Emma devotes her working week to supporting the staff and customers in our Maidstone area. As a mum of two teens, who loves cinema trips, travelling and fine dining, Emma spends her time away from work planning her next family adventure.

Sinead

Sinead Alderson

Job Title: Care Coordinator

Sinead joined the care sector following the COVID-19 pandemic, where she has been able to put her passion for looking after people to work. Initially joining the team as a Care Assistant, Sinead showed so much passion and drive that she became a Care Supervisor within just three months. Sinead showed us just how well she knew her customers and her colleagues; her organisation was amazing; it seemed only fitting to give her the role of Care Coordinator.

Donna

Donna Neve

Job Title: Care Supervisor Joined: 2021

Donna joined Bluebird Care in September 2021 as a Care Professional, bringing with her a wealth of knowledge and experience in the care sector. Her background has equipped her with a deep understanding of the needs of both clients and care teams. With her extensive experience, Donna has now transitioned into a new role within our office as a Care Supervisor.


In this position, she continues to apply her expertise to ensure high standards of care and support for our clients. We are excited to have Donna in this leadership role, where her dedication and insight will greatly benefit our team and the community we serve.

Liz

Liz Farrington

Job Title: Live-in care manager

Liz has worked in healthcare for 15 years, starting her career working as a community carer in Kent, then working in a care home supporting adults with mental health, before joining the Bluebird Care team. The reason Liz chose to work in healthcare is that she enjoys making a difference to people's lives. Having worked in a managerial role with Bluebird Care for four years and completed a level five qualification in Health and Social Care, Liz brings a wealth of experience to the role of Live in Care Manager. Liz works closely with the office team in supporting our live-in staff and customers, and visits our live-in care staff weekly to provide support. Also being passionate about providing our customers with an extremely high quality of support, Liz is extremely dedicated to her role and enabling our customers to remain at home for as long as possible.

Tracey

Tracey Vinton

Job Title: Live-in Care Supervisor

Tracey has been a member of our team at Bluebird Care for over 6 years, starting her career as a Care Professional before progressing to her role as Care Supervisor. Following her clear passion for Live-In care, she has recently joined our Live-In Care team, working alongside our Live-In Care Manager. Tracey was attracted to a role in healthcare because she is incredibly passionate about people. She loves the interaction that she has with our customers as well as the opportunity to invest in and help our Care Professionals build their careers in care. She is proud to work for a leading provider of home care and, in particular, passionate about helping our customers remain at home for as long as possible.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Maidstone Tonbridge & Tunbridge Wells to verify any information. View our terms and conditions. Bluebird Care Maidstone Tonbridge & Tunbridge Wells has an Enhanced Service - more info.