Bluebird Care High Wycombe & Slough

31 Summers Road, Burnham, Slough SL1 7EP
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9.8 74 Reviews
  • Bluebird Care High Wycombe & Slough, Slough
Bluebird Care High Wycombe & Slough, is an "Outstanding" CQC-rated (October 2017) home & live-in care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care High Wycombe & Slough means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £42

These prices are only a guideline, please contact Bluebird Care High Wycombe & Slough to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Renay Clark (Care Manager)

Bluebird Care High Wycombe & Slough Reviews (74)

Total of 74, showing 61-74
9.8

Bluebird Care High Wycombe & Slough has a Review Score of 9.8 (9.791) out of 10, based on 43 reviews in the last 2 years. Over all time Bluebird Care High Wycombe & Slough has 74 reviews.

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Review from Sally J (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Bluebird care offer a professional service conducted in an efficient and caring manner.
They listened to my parent's needs, worked with us all as a family and enabled my frail mother to remain at home until shortly before her death.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

We are delighted to have your confirmation that the care we provided for your mother was attentive and person-centred. Endorsements such as yours are greatly valued by the whole team and also assist others when making difficult decisions when considering care for themselves or their loved ones. Thank you very much indeed from everyone at Bluebird Care.

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Review from William B (Husband of Client) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I organised Live-In Care from Bluebird Care for my wife before she sadly passed away, and I cannot speak highly enough about the quality of the care provided. The carers were fantastic, always attentive and compassionate and made such a difference to the quality of life of my wife. The calibre of the
service provided was outstanding indeed, thank you so much.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

We are most grateful for your review of our services and for all the positive comments you have made, thank you. We trust that comments such as yours will be of benefit to others when choosing a care provider for their loved ones.

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Review from Chris H (Daughter of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been providing 4 daily domiciliary care visits for my mother since 2015 and has been tremendous throughout. Just recently, we had a crisis which meant we thought that mum, aged 100, would have to go into temporary residential care. Bluebird pulled out all the stops and at very short notice
provided a live-in carer. This meant that mum could stay safely at home, which was an enormous relief to her and us. I honestly can't fault the carers or the agency. They are quick to respond, reliable and kind. It doesn't get better than that.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Thank you so much for your thoughtful and comprehensive review of our services, this is very much appreciated by everyone at Bluebird Care, and is invaluable when others are evaluating providers for their loved ones.

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Review from Sally L (Daughter of Client) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided for my parents for the past 10-months. Carers are lovely, and the company have been flexible in supporting my parents as their needs have changed. Would highly recommend.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Thanks for taking the time to make comment on our service levels and flexibility Sally, it is much appreciated by everyone at Bluebird Care, especially everyone involved directly in the care provision for your parents.

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Review from B E (Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the way I am treated by Bluebird. My carer is excellent and she makes my day every Wednesday when she comes to me.
I am very happy with Bluebird Care.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Thank you for your kind words, they are very much appreciated indeed by everyone at Bluebird Care.

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Review from Nick C (Son of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were absolutely delighted at the service we received from Bluebird to help look after our mum. At short notice, and on several occasions, they provided lovely carers who we felt absolutely comfortable with and who were really kind individuals. The lady in the office, who organised things, could not
have been more helpful and reliable. We would definitely use Bluebird again if the need arises. Thanks to the whole team who helped us out.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Thanks so much for taking the time to publish a review of our services and how you found the relationship with Bluebird Care, it is very much appreciated. Feedback such as this is critical for others who may be considering care either for themselves or their loved ones and can provide the comfort they need to proceed with confidence. Thanks again.

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Review from Julie (Daughter of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has looked after my 95-year-old Dad for the last 15 months, firstly with morning visits and latterly, also with evening visits. In one easy sentence, I can not fault them. The care that Dad has received has been wonderful. The care team have treated Dad with the utmost respect, they are
kind, friendly, efficient and professional. Of course, my Dad had his favourites but my gratitude goes out to them all. Not only that, but I would also like to comment on the office staff who again have been so efficient and exceptionally helpful, especially in a crisis. They too have always had a kind and friendly manner and kept us very well informed. I would recommend Bluebird Care to anyone.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Julie, thanks so much from everyone for taking some time to submit a review of your experience with Bluebird Care. We are delighted that it has been a positive one and it means a lot to us when family members are able to recommend our services to others. Thanks again.

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Review from Lisa M (Daughter of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received care from Bluebird Care for the last 10-months, and I cannot fault the care and assistance from the carers and the management team. The carers have been very kind and attentive and been a great help to my mum, especially during these current times. The management team have all been
very flexible and very responsive to my mum's needs and any changes that have been needed to her visits. They have been able to step in during emergencies, and I have been very impressed with their care and flexibility; they have and continue to provide an excellent service.
My brother and I have the utmost confidence in them, and I have absolutely no hesitation in recommending Bluebird Care.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Thank you very much indeed for your kind words. It means a lot to everyone at Bluebird Care when a customer or a family member provides complimentary remarks about our service levels and the professionalism and compassion shown by our care staff. We are very grateful that you took the time to provide the review which may hopefully assist others when choosing a care provider in the future.

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Review from Jane L (Sister of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As customers since 2015, I can only express our thanks for ensuring a high level of care for the past five years. With a bed-bound relative with MS and dementia who needs a live-in carer and personal care three times daily, it is important to ensure, as much as possible, a continuity of carer and a
high standard of integrity and professionalism and this we have received throughout this time.
We believe that the general level of care has enhanced and even lengthened the life of the patient. When it has been necessary to go into hospital, it is always good to get him back into his home surrounds where the often inevitable consequences of a hospital stay (bedsores, diet deficiencies) are dealt with as soon as possible and his health is returned to the best possible condition.
Carers are willing to go the extra mile and the extra effort of dealing with the Covid-19 issues has seen carers collect food and shop for us when deliveries were impossible. Thanks.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Everyone at Bluebird Care is most appreciative that you have taken the time to provide a comprehensive review of our service levels and the professionalism and integrity of our care staff. Thank you so much for sharing your thoughts and observations, these will no doubt prove valuable to others when considering potential care providers for themselves or their loved ones in the future.

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Review from Catherine R (Daughter of Client) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been well looked after by Bluebird Care. There are some really stand out carers within their team, and my mum looks forward to seeing them, as they make her day happier as well as more comfortable. Bluebird have always been very flexible in their care arrangements, adding new visits if
needed in emergencies and also allowing me to reduce as needed. The management team have been kind and responsive when my mother has fallen and in one case they even came from the office to sit with her while the ambulance came as they did not want her to be on her own. They have responded well during COVID, ensuring the carers wear masks as my mother is being shielded due to her medical conditions. Bluebird Care - actually says what it does, as they do seem to be genuinely kind and caring.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Hi Catherine, your kind and thoughtful comments are very much appreciated by everyone at Bluebird Care. Our care professionals always strive to go 'above and beyond' to provide outstanding care to all our customers. Therefore comments such as yours mean so much to everyone at Bluebird Care - when the dedication and commitment of our care and office staff are recognised by our customers and family members. Thanks again.

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Review from Jackie (Daughter of Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided live-in care to my mother for over one year. All the carers were kind, competent and professional and they felt like members of the family. They treated Mum with respect and always ensured her dignity was preserved. Their care even extended to Mum's little dog who received a
lot love and attention. If ever there was a problem, the management and supervisors were very prompt in resolving it with my mother's and the carers' welfare uppermost. My sister and I had the utmost confidence in Bluebird Care and would like to take this opportunity to thank them all. We have no hesitation in recommending Bluebird Care.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Thank you so much for your kind comments Jackie, they are very much appreciated by everyone. It means so much to everyone at Bluebird Care when the dedication and professionalism of our care and office staff are recognised by our customers and family members. We always endeavour to put the welfare of our customers and the concerns of their loved ones at the heart of everything we do.

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Review from Richard S (Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a 97 year old disabled. I live at home and I am helped greatly by Bluebird (Slough and South Bucks) in pursuing an independent life as possible. Bluebird staff is competent and courteous. Clearly Bluebird has a highly efficient recruitment and training policy. Bluebird assesses the needs of clients
thoroughly and goes out of their way to match carers to clients so that professional but friendly relationships develop. I can recommend Bluebird without any reservation. The organisation is a credit to all those associated with Bluebird.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Thank you so much for your kind comments, they are very much appreciated indeed. It means so much to everyone at Bluebird Care when the dedication and professionalism of our care staff is recognised by our customers.

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Review from Nicola (Daughter of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I should like to express my immense gratitude to Bluebird for continuing to care for my parents through this current global health crisis.
Professional care at home means that my mum remains well and out of the hospital. At the same time, of course, Bluebird's continued service means my dad doesn't
have to do the intimate care which he used to find so draining.
But almost of equal importance is the feeling of friendship. Every carer who visits my parents is wonderfully kind and delightful. There is no one who has failed to impress. Sincere thanks to all at Bluebird.

Reply from Ian Inglis, Director at Bluebird Care High Wycombe & Slough

Thank you so much for your kind words Nicola, we really appreciate you taking the time to compliment the capability and warmth of our care staff. We always try to keep it front of mind, especially during these difficult times, how important it is for family members to feel confident that loved ones are being cared for both sensitively and professionally. Hopefully, our online care notes help to keep you up to date with everything too.

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Review from Sue H (Daughter of Client) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of all the family, I wanted to express our thanks and gratitude to the lady for keeping mum so safe and well looked after at this difficult time. I know she has concerns for her own family at this difficult time but she approaches all the aspects of the care she gives my lovely mum with a
smile and infectious good humour. We have of course expressed our deep-felt gratitude to her herself but it is important to share this with the office also. My best wishes to you and all of your staff and families and let's hope that it won't be too long before we can return to our previous way of life.

Reply from Jade Hobbs, Head of Care at Bluebird Care High Wycombe & Slough

Your gratitude means the world to us, and we're honoured to have provided such caring support for your mum during this challenging time. We'll pass on your kind words to our staff and continue to deliver compassionate care with a smile.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Bluebird Care High Wycombe & Slough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Bluebird Care High Wycombe & Slough is calculated as follows: ( (205 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 254 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care High Wycombe & Slough is based on 43 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (2)

Renay

Renay Clark

Job Title: Care Manager

Joined: 2011

Renay oversees our day-to-day services with a strong focus on customer well-being and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.

Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2021

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care High Wycombe & Slough to verify any information. View our terms and conditions. Bluebird Care High Wycombe & Slough has an Enhanced Service - more info.