Bluebird Care Bradford North

Delivering the highest quality of homecare and support is Shabir’s goal at Bluebird Care. But he also looks to support the wider community: "Making a contribution in the local community has been my personal aim both in paid employment and as a volunteer."

Before Bluebird Care, Shabir worked for a housing charity for over 16 years: "Giving a house to a family living in unsuitable housing/ bed and breakfast is hugely satisfying. The impact it has on the whole family is immeasurable and impossible to describe - especially the difference it makes to children's lives."

"Similarly, the care Bluebird provides has a huge impact on our customers' lives. Bluebird Care provides care that I would want for my own mother, father or other family members"

"Bluebird Care employs colleagues who are passionate about providing care. We empower them through good training and by giving them freedom to make decisions."

"Bluebird Care customers maintain their independence because they have complete control of the care they receive."

Diane has over 40 years experience of providing care and as our Care Manager she has a range of qualifications she draws on for her work: Train The Trainer (Infection Prevention, Safeguarding (Adults & Children), Medication, Moving & Handling), BTEC Level 5 Diploma, NVQ Level 4 & 3, all in Management & Leadership.

When she isn’t working, Diane loves playing Bingo, walking in the country, socialising, and spending quality time with her family. She also loves holidays abroad, where she often visits ancient archaeological sites.

Laura looks after community engagement and marketing.

"My job is to ensure our customers are happy and comfortable with the care they are receiving. This also involves a lot of care planning for new customers who require domiciliary care, also known as home care. This service is where our carers visit once or more a day to provide care in the client’s own home.

I meet new customers, sit down with them and their families and make sure they receive the care that they want. It’s not just the customers we care for, it’s the families as well.

My work means that I’m office-based for three days per week and out meeting clients, old and new on the remaining two days. This can vary from one to perhaps as many as six clients per week, mainly new ones. I also work on our marketing on days I’m in the office.

I think I’m caring, compassionate and easily approachable. I’ve had a number of different jobs in care, but I’ve always been drawn back to home care; there’s just something special about it. I really enjoy getting involved in people’s care, making sure they’re comfortable in their surroundings and even becoming part of their family.

I have previously done a lot of home care for Bluebird, and I still keep in touch with clients and call in to see how they’re doing.

My favourite part of the job is being out there with the people. I love the Bluebird office team, but I love being out there meeting our clients even more."

Gail manages our live-in care service.

“When someone is interested in live-in-care, or respite care, I go to meet them and discuss their needs. I get to know them, and from that, I put together a care plan and organise care for them.

When I meet a client, I try to look at the person as a whole and support them to live in the way they want. I look at their circumstances with them and from that, I can identify how best to support them.

The office-based bit is nice, especially working with passionate and inspiring people. But I get a lot of satisfaction from making a difference with our clients. Sometimes it’s the small things that make the difference. It’s pinpointing the things that really matter and focusing on them, and making the most of the positives.

It’s about asking the right questions and finding out what is really important to them. In this job, anything can happen, and you can get almost anything thrown at you. Helping in these situations is very satisfying,g and the best bit is when we can go in, provide reassurance and make the family and person happy."