Bluebird Care Epping Forest, Harlow & Redbridge

My overall view, from the commencement of our contract, has been impressive. The carers have all been courteous, pleasant, kind, professional in all areas of care.

I was so impressed by the care every one of the carers who visited me showed, and took of me. They were all very kind, friendly and efficient and I didn't feel at all uncomfortable being showered and dressed. We had a lot of laughs along the way, and talked a good deal. M and T were especially kind, N and D were a lot of fun, though everyone who came had special skills and were very welcome - it was like bringing friends into my house! I am so grateful to everyone who looked after me and I know if I need care again, I will be cared for perfectly. A huge THANK YOU to everyone.

I am writing to express my sincere appreciation for the outstanding care and support you are providing.

My wife who lives with mobility and neurological issues, has greatly benefited from the high standard of care your team consistently delivers. From the outset, it has been clear that your staff not only understands her needs but approach them with sensitivity, patience and genuine compassion.

I have been particularly impressed by your professionalism and pragmatic approach. Every member of staff demonstrates both competence and a thoughtful way of working. What stands out most is the balance you achieve between being methodical and unhurried - taking the time to do things properly without ever making the experience feel rushed.

Kind regards

For instance read instructions on Ready meals,

Special thanks to three members of staff, in particular, from the Redbridge office. You cared for our dear Uncle as if he was one of your own.

I want to take this opportunity to thank the two principal carers who look after my elderly stepmother who lives in Loughton. I want to give a big shout-out to a live-in carer who is amazing and looks after her as though she were her own mother. She is kind and caring and constantly seeing how she can make life interesting and comfortable for my stepmother. I would also like to mention another carer who comes in frequently at lunchtime to give my stepmother lunch (when the live-in carer is on her break). She is also very kind and caring and treats my stepmother as if she were a precious relative. I really appreciate her empathy and kindness.

Staff sickness then me upset tummy?

They've been very helpful when we've needed extra care at short notice.

The carers are an asset to your company.

First-class service. They have been a great support to us over the last three years. They are more like family.

The staff are very friendly and help me with daily needs.

Although the service provided is to a high standard, it is still very expensive when time for personal care was reduced from 1 hour - £32.95 to half an hour - £27, this is very unreasonable (50% plus something would be ok, say £20). Notice was given the day before on two occasions following a 1-night and subsequent 2-night stay in hospital, to save carers making a wasted journey. Discretion should always be used in these circumstances as it is impossible to give 28 days' notice ie minimum a reduced charge. One carer, in particular, was very extravagant with water, soap and washing up liquid, also time updating the app, all at the client's expense. I haven't won the lottery!

Thank you to the lead care supervisor, and the carer, for your kindness and patience. You are stars!

Have been using Bluebird Care for my mother for a few years, having 3 visits a day. Recently she had a fall during the night. I was amazed at the speed in which Bluebird arranged for a live-in carer for a week. Within 2 hours of phoning a live-in carer was arranged and moved in. This gave me peace of mind and was able to gauge her sleeping habits and arrange a more suitable care plan for her. Exceptional service and all the carers are professional and very caring. I don’t think I could find a better care company than Bluebird.

All carers most satisfactory and kind and helpful.

My mother is extremely happy with the care and attendance that she receives from her carers.

Bluebird care stepped in with help and reassurance at the point we needed it most. From the office staff advising on funding for palliative care, to the care team looking after Dad, I'm so grateful for the support they have offered the family at the most stressful time in our lives.

Bluebird Care have provided three visits per day to support my 94-year-old mother, who suffers from dementia. They ensure her medication is taken, provide food and drink and some company. Attendance times do change, but Bluebird Care have always turned up and stay for the agreed period.

My carer is very friendly and social. She creates an atmosphere of friendliness and optimism.

I have found my carer to be very supportive, willing and extremely kind and helpful. Nothing is too much trouble for her she is great. She seems to read my mind and know exactly what I need. A great lady and very caring.