Home Instead (Newcastle under Lyme and Stoke on Trent)

Over the several years we have had dealings with this provider, not only did Mum receive friendly and attentive care from the care-givers, but communication and dealings with the office staff has always been of high quality. We always felt confident they were able to deliver a premium service. Life as a relative and main carer of someone with physical disabilities and dementia can prove challenging and frustrating at times but was made so much easier with the support and understanding from the care provider. Thank you for your support and for helping make fond memories!

My father has used Home Instead care for a few months. The carer has built up a friendship and confidence in her approach to him. She is so warm and helpful to him and he trusts her so much. Dad had to go into hospital for a few weeks but now she is back and not only does my Dad feel better, so do I.

Home Instead have enabled my elderly mother to remain at home until very recently. Their personalised, individual care is excellent. The care staff always show great respect, are kind and encourage independence. The care staff are enthusiastic and have a lovely friendly manner. I have been very impressed by their care standards. Nothing is ever too much trouble.

Really happy with the service.

The staff and caregivers are polite and understanding caregivers are flexible and meet the needs of my dad.

They take my dad shopping and for a walk, my dad gets on with them well. They always talk about my dad's interests and are patient.

Very helpful Carers, always kind and very polite, willing to do anything we ask. Always make us an evening meal and help to keep house tidy. Done shopping and made drinks, never left without making sure both ok.

Holistic is a term often used to describe an approach to a client/customer/patient. In the case of Home Instead, it encompasses the family as well. The patience shown to my mother, despite her often appalling behaviour was outstanding. The behaviour of each and every Carer and members of the management team was/is exemplary. Their approach offers dignity to the client and also relatives. Highly recommended.

Since the Carers started, they have looked after mum wonderfully. There has been a marked improvement in her appetite and weight. They have given Mum someone to look forward to seeing each day. The family are relieved that someone is with her in the morning, at lunchtime and bedtime.

It's been a long winter but my mum's care team has never failed to struggle through the snow to fulfil their care visits. Mum is 93, frail and lives alone. Home Instead Carers help her to cling on to her independence treating her with cheerful kindness. I live 35 miles away and am constantly grateful for the support given to us as a family though mum's numerous medical emergencies by the office staff. Thank you to the whole team.

My father now aged 103 has received morning care from Home Instead Senior Care since he was 100. They visited for an hour, helped him to get up, washed and dressed and made his breakfast and did some basic tidying. From the beginning, I was impressed with the way in which they always took their lead from him, supporting his independence, respecting his individuality and dignity and treating him with kindness. Always having the same small group of caregivers enabled close and warm relationships to develop. I have found their managers to be easy to get hold of and very helpful. They always passed on any concerns about my father to me immediately following the visit. As my father's condition deteriorated, until he finally had to go into residential care, the carers were diligent, responsible and always ensured his safety and well-being before they left. I would certainly recommend Home Instead to anyone seeking the highest quality care for their loved ones.

My friend recommended the company to me when my mother needed care after she had a small stroke and was unable to cope on her own. They have always been reliable, helpful, caring and respectful and with their help, it has enabled her to remain in her own home.

The management team are very approachable.

I am very pleased with the service we get from my wife's carers when bathing her.

Quite satisfactory.

Good communication between myself and staff.

Very good carers. Enjoy going out to places I haven't been able to for a few years.

Home Instead Senior Care provides an excellent service for my husband. The carers are kind, efficient, friendly and supportive. They have shown how they can take charge in an emergency and are always willing to help. The administrative staff are all pleasant and helpful. I would certainly recommend this company to anyone needing home care.

I am really satisfied with the service- my contact is really friendly and helpful, the office staff and everyone are very approachable.

I am very happy with my carer, she is helpful and reliable.

Invaluable service when I go on holiday because they take responsibility for his care. Excellent service.