Home Instead (Newcastle under Lyme and Stoke on Trent)

The staff and caregivers are polite and understanding caregivers are flexible and meet the needs of my dad.

They take my dad shopping and for a walk, my dad gets on with them well. They always talk about my dad's interests and are patient.

Very helpful Carers, always kind and very polite, willing to do anything we ask. Always make us an evening meal and help to keep house tidy. Done shopping and made drinks, never left without making sure both ok.

Holistic is a term often used to describe an approach to a client/customer/patient. In the case of Home Instead, it encompasses the family as well. The patience shown to my mother, despite her often appalling behaviour was outstanding. The behaviour of each and every Carer and members of the management team was/is exemplary. Their approach offers dignity to the client and also relatives. Highly recommended.

Since the Carers started, they have looked after mum wonderfully. There has been a marked improvement in her appetite and weight. They have given Mum someone to look forward to seeing each day. The family are relieved that someone is with her in the morning, at lunchtime and bedtime.

It's been a long winter but my mum's care team has never failed to struggle through the snow to fulfil their care visits. Mum is 93, frail and lives alone. Home Instead Carers help her to cling on to her independence treating her with cheerful kindness. I live 35 miles away and am constantly grateful for the support given to us as a family though mum's numerous medical emergencies by the office staff. Thank you to the whole team.

My father now aged 103 has received morning care from Home Instead Senior Care since he was 100. They visited for an hour, helped him to get up, washed and dressed and made his breakfast and did some basic tidying. From the beginning, I was impressed with the way in which they always took their lead from him, supporting his independence, respecting his individuality and dignity and treating him with kindness. Always having the same small group of caregivers enabled close and warm relationships to develop. I have found their managers to be easy to get hold of and very helpful. They always passed on any concerns about my father to me immediately following the visit. As my father's condition deteriorated, until he finally had to go into residential care, the carers were diligent, responsible and always ensured his safety and well-being before they left. I would certainly recommend Home Instead to anyone seeking the highest quality care for their loved ones.

My friend recommended the company to me when my mother needed care after she had a small stroke and was unable to cope on her own. They have always been reliable, helpful, caring and respectful and with their help, it has enabled her to remain in her own home.

The management team are very approachable.

I am very pleased with the service we get from my wife's carers when bathing her.

Quite satisfactory.

Good communication between myself and staff.

Very good carers. Enjoy going out to places I haven't been able to for a few years.

Home Instead Senior Care provides an excellent service for my husband. The carers are kind, efficient, friendly and supportive. They have shown how they can take charge in an emergency and are always willing to help. The administrative staff are all pleasant and helpful. I would certainly recommend this company to anyone needing home care.

I am really satisfied with the service- my contact is really friendly and helpful, the office staff and everyone are very approachable.

I am very happy with my carer, she is helpful and reliable.

Invaluable service when I go on holiday because they take responsibility for his care. Excellent service.

Have been with this company now for over a year. The carer we have for my husband is the ideal person. He is always on time and will stay beyond the hours booked if it is necessary. My husband can be challenging on occasion but the carer has no problem in dealing with this in a very kind appropriate manner, I trust him 100%. The sign of good training and practices. The administration staff are always very polite, friendly and helpful and go out of their way to help in any way they can.

Our reviewer arrived promptly and we discussed the care provisions covered a few points that may be needed in future, and clarified the personal cleaning frequency with dad. No probing issues arose and overall we are happy with the service and care provided. Thanks.

Very helpful the carers who come to my home. The manager is very helpful and friendly, very good when doing sits to look after my wife.

My mother seems to be thriving at the caring hands of 'Home Instead' carers. She enjoys their visits, and looks forward to them. As she has got to know the carers, her daily routine has 'softened'. Thank you.