Home Instead (Newcastle under Lyme and Stoke on Trent)

Home Instead Newcastle under Lyme & Stoke-on-Trent is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. They offer tailor-made, person-centred home care and specialist Dementia support to people living in their own homes.

Services include companionship, home support, personal care, medication support, home recovery, respite and rehabilitation and dietary support; all services are personalised to the individual. The specialist Dementia and Palliative Care service works closely with local health care providers to enable non-medical support to reflect the individual’s needs and to be of the highest quality.

Service duration is from 1 to 24 hours a day, up to 7 days a week, provided by a team of Care Professionals who have undergone comprehensive training including City & Guilds accredited Alzheimer’s and Dementia Specialist training. They individually match carers and clients based on personality, interests and skills required. The relationship of trust between the client and carer is fundamental to the provision of high-quality care so clients have a known carer at every visit.

The Management team makes regular quality assurance visits to ensure that the care being delivered matches the care plan and your expectations. This ensures that they are able to react quickly to any change in a client’s circumstances or condition.

Office hours are 09:00 till 17:00 Monday to Friday, however they do have a phone line open 24 hours to support both carers and clients. Read less