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Home Instead (Newcastle under Lyme and Stoke on Trent)

7 Fellgate Court, Froghall, Newcastle-under-Lyme, Staffordshire ST5 2UA
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Home Instead (Newcastle under Lyme and Stoke on Trent), Newcastle-under-Lyme
Home Instead (Newcastle under Lyme and Stoke on Trent), Newcastle-under-Lyme
Home Instead (Newcastle under Lyme and Stoke on Trent), Newcastle-under-Lyme

Home Instead Newcastle under Lyme & Stoke-on-Trent is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. They offer tailor-made, person-centred home care and specialist Dementia support to people living in their own homes.

Services include companionship, home support, personal care, medication support, home recovery, respite and rehabilitation and dietary support; all services are personalised to the individual. The specialist Dementia and Palliative...  

Care Provided by Home Instead (Newcastle under Lyme and Stoke on Trent)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£33 - £35

Contact Home Instead (Newcastle under Lyme and Stoke on Trent) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)

Good to Know

Group / Owner

Person in charge

  • Sarah Whalley (General Manager)

Home Instead (Newcastle under Lyme and Stoke on Trent) Reviews (64)

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9.5

Home Instead (Newcastle under Lyme and Stoke on Trent) has a Review Score of 9.5 (9.527) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Newcastle under Lyme and Stoke on Trent) has 64 reviews.

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Showing 64 reviews matching selected criteria
Review from Rita D (Wife of Client) published on 8 April 2016 Submitted via Website•
Overall Experience

Have been with this company now for over a year. The carer we have for my husband is the ideal person. He is always on time and will stay beyond the hours booked if it is necessary. My husband can be challenging on occasion but the carer has no problem in dealing with this in a very kind appropriate manner, I trust him 100%. The sign of good training and practices. The administration staff are always very polite, friendly and helpful and go out of their way to help in any way they can.

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Review from Martha F (Son of Client) published on 29 October 2015 Submitted via Postal Card•
Overall Experience

Our reviewer arrived promptly and we discussed the care provisions covered a few points that may be needed in future, and clarified the personal cleaning frequency with dad. No probing issues arose and overall we are happy with the service and care provided. Thanks.

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Treated with Dignity
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Review from G H (Husband of Client) published on 16 October 2015 Submitted via Postal Card•
Overall Experience

Very helpful the carers who come to my home. The manager is very helpful and friendly, very good when doing sits to look after my wife.

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Treated with Dignity
Value for Money
Review from Sue L (Daughter of Client) published on 12 October 2015 Submitted via Postal Card•
Overall Experience

My mother seems to be thriving at the caring hands of 'Home Instead' carers. She enjoys their visits, and looks forward to them. As she has got to know the carers, her daily routine has 'softened'. Thank you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Home Instead (Newcastle under Lyme and Stoke on Trent).

Awards / Recognitions (15)

  • 29 May 2026Recipient: Home Instead
  • 30 May 2025Recipient: Home Instead
  • 31 May 2024Recipient: Home Instead

Accreditations

There are no accreditations posted yet for Home Instead (Newcastle under Lyme and Stoke on Trent).

Meet the Team (0)

There are no Team Members posted yet.

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