Home Instead (Guildford & Woking)

My needs as a 96-year old with limited mobility but still fully compenent mentally are generally well met by Home Care providers. Those over 40 years of age are generally more sympathetic than younger persons. Wear and tear on equipment tends to be greater than if I were looking after myself. I seek to impres of carers that if they cannot find things, or do not know where to put things away, not to hesitate to ask me whatever I might be doing. Most carers automatically attend to matters even when not asked.

We would definitely recommend Home Instead.

We appreciate the care and support we get from Home Instead they always go the extra mile to help and support our elderly vulnerable father. Thanks to Cassie and the team for being amazing and helping to fulfill my fathers wishes to stay at home and not go into care

I am very pleased with the care Peter is receiving from Home Instead. They are always on time, and Peter looks forward to seeing each one and talking to them. They are always very cheerful and caring and treat him with respect and dignity.

Home Instead have provided full time care for my mother at home following a long spell in hospital. The service that we have received from the whole team has been great and the level of care that my mother has been given has been very good.

They carer for my mother 4 times a day and over Christmas due to family issue we needed them to care for my mother due the Christmas period which the carers met all of my requirements making sure that my mother enjoyed her Christmas

My mother looks forward to her visits and I feel happy that she is well looked after when I can't be there. I am always kept updated by office staff and they are quick to respond to any questions I may have.

The Home Instead team of carers has made a significant improvement to my 93-year-old mother's well-being since we started the visits last year. Not only have the carers attended to her physical needs but, just as important, they have provided wonderful and varied company for my mother. Her outlook on life has benefited from the interest and warmth shown by the carers. The management team has been responsive to any suggestions, questions, or concerns that may come up. We are impressed and grateful to the entire Home Instead team and would recommend them without hesitation.

We have been so impressed with the lovely service and professionalism of everyone. As a family, it gives us peace of mind that someone will pop by every day. I would definitely recommend this team to anyone.

Our carers are always punctual, pleasant and helpful.

Home Instead supported my parents over a very difficult time, including a house move and emergency hospital admission over Xmas. The carers were reliable, professional, kind, practical and caring. They were invariably cheerful too and increased the care with very short notice. The management team also were organised and helpful. Our family are so grateful to the whole team, and a very special individual carer.

We started to think about carers after my dad had a couple of falls and was admitted to hospital, he lives with myself and my husband but we were worried about being able to do everything as we work. I’d seen adverts on the TV, so called and made an appointment for someone to come and visit Dad. They have been amazing, Dad looks forward to the visits in the morning which is when we need them but also occasionally in the evening if needed. The carers we have always make the time to chat and are always cheerful, one in particular always goes the extra mile Would highly recommend Home Instead

Home Instead have provided carers for my daughter who has Down's syndrome for nearly 9 years, enabling her to take an active part in the community. They have always taken great care in choosing carers that are compatible with her needs. They go with her to swimming club, and take her to her art class and day centre. She also enjoys a shopping trip and lunch out once a week. In the holidays they often have special trips to places of interest. I cannot speak more highly of the care she has received, I can relax and know she is in safe hands.

It’s reassuring to know that Dad is cared for in such a kindly way, not just physically but his total wellbeing. Seeing Dad still in his own home at 96 is all down to Home Instead.

We have been using Home Instead for some months now. The communication between us and the office is good. There are some amazing Care pros that we highly commend. I love Home Instead and have been so impressed that I've applied for a position with them local to me.

Having had zero previous experience of care providers, I was extremely anxious when first considering a care package for my parents (to whom I have always been extremely close). Fiercely independent, there was no doubt that they wanted to remain in the family home but it was becoming increasingly difficult for them to cope alone. I need not have been concerned, as the Home Instead team (which came via a personal recommendation) was sensitive and compassionate to deal with from the start and made the whole process easy. They have provided an increasing level of care as my parents' needs have evolved and, for the last three years, my parents have had a live in carer. My mother died late last year and, since then, the care and companionship provided by my father's carers has been exemplary. While Home Instead aren't the cheapest, I firmly believe (having spoken to friends with experience of other care providers) that you get what you pay for. I couldn't recommend Home Instead highly enough.

My mother was looked after by Home Instead carers for two years up until a few weeks ago when she went into a care home because her house was no longer suitable for her needs. I cannot recommend Home Instead highly enough. The carers were reliable, kind, caring and efficient. The office staff, in particular, her manager were always available if I needed to talk about any issues and the scheduling staff were friendly and accommodating. Over the two years, my mother's needs increased and Home Instead were able to manage those changes and offer advice. Unfortunately, her house now needs a lot of work doing to it and under the circumstances we have taken the difficult decision to move her to residential care. She has settled well but misses her carers and speaks very warmly of them. The family is very grateful to Home Instead for helping her stay at home for as long as possible.

My Godfather for whom I also had a power of attorney as he had no family, had a couple of falls, went into hospital and was discharged into a care home. He wanted to return home. He had been having daily care visits before, but he now needed live-in care. After a false start with one agency who let me down, I got in touch with Home Instead. Their managing director and her deputy took charge, and he came home under their care last October, aged 92. They dealt with the GP and pharmacy etc. which took the pressure off me as I was not geographically close. When he needed care at night, they put that in place. The deputy manager was always contactable and they kept me appropriately informed. Their carers were kind and compassionate. My godfather achieved his aim of living out his final days at home. Not cheap, and there probably are cheaper agencies - but I was let down by one, and wanted the agency to take responsibility, as I was not close by, which they did.

Regards.

I have been a client of Home Instead for eight years now. The service I receive is above excellent. My carers always go the extra mile. I get up and go to bed smiling! I like the fact my carers dont wear uniforms and don't treat me like just a client.