Home Instead (Guildford & Woking)

My Godfather for whom I also had a power of attorney as he had no family, had a couple of falls, went into hospital and was discharged into a care home. He wanted to return home. He had been having daily care visits before, but he now needed live-in care. After a false start with one agency who let me down, I got in touch with Home Instead. Their managing director and her deputy took charge, and he came home under their care last October, aged 92. They dealt with the GP and pharmacy etc. which took the pressure off me as I was not geographically close. When he needed care at night, they put that in place. The deputy manager was always contactable and they kept me appropriately informed. Their carers were kind and compassionate. My godfather achieved his aim of living out his final days at home. Not cheap, and there probably are cheaper agencies - but I was let down by one, and wanted the agency to take responsibility, as I was not close by, which they did.

Regards.

I have been a client of Home Instead for eight years now. The service I receive is above excellent. My carers always go the extra mile. I get up and go to bed smiling! I like the fact my carers dont wear uniforms and don't treat me like just a client.

Would not use any other provider - very happy with everything.

For a few years now we have used Home Instead (Guildford and Woking) for companion visits to my son. They have always acted with utmost professionalism and compassion and have ensured that there's continuity of care. This is so important to build a rapport between the client and carer and my son considers his carer as a friend. I know that they always have my son's best interest at heart and this is so reassuring. I would recommend them without any hesitation.

We are all very pleased with the help being provided, and Mum and Dad look forward to the home visits.

They are simply life changing for both me and my mum.

I am hugely grateful to Home Instead who are giving Mother great help and who give me confidence in her care. Thank you all!

First class care. Thank you.

Exceptionally helpful and kind people who provided first-class support with little notice. The carers were all punctual and as well as providing care were helpful with advice during a difficult time. Would recommend without hesitation.

The manager and her team were so supportive to my grandfather, his wife and I. When they initially became involved a few years ago, my relatives were very reluctant to accept care; they worked with them to support them and help them accept that they did, in fact, need care and support to remain as safe as possible at home. This year, when it became clear that their needs were increasing, the manager provided support over and above what was required, to advise and assist in them making the right decision for them, which was to move to a care home permanently. As the only family member assisting them, I could not have achieved the right outcome for them by myself and the manager saw me through some very tough and emotional times during the process of getting them into care.

I cannot praise too highly the care and attention to detail that we received from the managing director, her office based team and her very special caregivers for all the support, care and backup we received in looking after a very special lady when she needed it most. Nothing was too much trouble and the whole team went above and beyond in sometimes very challenging times. The caregivers were so very dedicated to their job, always with a smile and always going the extra mile. True professionalism that you rarely come across. They never once let us down and always found a solution to any issue that arose. Thank you, you really are the best and I shall miss the contact with you all.

Although professional, all carers have become part of the family. Mum is happy and so are we. Love you all.

Mum so far has been so pleased to be back with the team of carers, as nothing is difficult for them to do to help. They always make themselves busy, occupied and also make suggestions for Mum. So far, great.

I was very happy with the service from Home Instead (Guildford & Woking). The carers made a good rapport with my mother and were very supportive with her needs. When mum needed to go into a care home it took longer than I thought to sort it all out and Home Instead (Guildford & Working) were very flexible to help the situation.

Home Instead have been helping me to care for Mum since she fell 3 years ago. Since then she has been diagnosed with Alzheimer's and Vascular Dementia and everyone at Home Instead have supported me and my family during this difficult time. The carers are wonderful and Mum looks forward to their visits. I couldn't manage without them!

I can't thank Home Instead enough for the level of care they provide. The quality, kindness and professionalism of all their staff is outstanding and having a regular carer has really helped both with confidence and wellbeing as my husband has got to know and trust her. The company have coped amazingly throughout all the additional challenges of Covid too. They were happy and able to increase our carer hours when we decided we needed more help.

Home Instead helped both my dad and my mum. The carers were so kind and helpful to both my parents; providing progressively more personal care as my dad's illness progressed. It eased the pressure on my mum and allowed my dad to stay at home much longer than he would have done without their assistance - almost to the end of his life. They were practical, cheerful and sensitive to his dignity and he became very fond of them. After my dad's death, they continued to come in and support my mum with much-needed help as she had to go through the process of probate whilst still grieving. I have recommended Home Instead to friends and neighbours on many occasions and will continue to do so.

Home Instead cared for my mother for a considerate length of time, always treating her with the utmost respect and dignity despite her sometimes challenging moods. The whole team empathised with the nature of her difficulties and singing despite her loss of ability to communicate. Home Instead staff went above and beyond their daily care to ensure Mum was not left vulnerable when tragedy struck, caring also for the well being of the wider family. I can recommend Home Instead without hesitation as probably the best provider in the area encompassing professionalism with absolute quality care.

I would highly recommend this agency as they’re most caring, their approach is spiritual, holistic and wholesome. They match the perfect care givers to the individual.