Liberty Care Flintshire

Sealmart House, Bryn Hilyn Lane, Mold CH7 1JY
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Top 20 award
10 36 Reviews
  • Liberty Care Flintshire, Mold
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9.4

Care Provided by Liberty Care Flintshire

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

For more information please call or email

Good to Know

Owner

  • Liberty Care Flintshire Ltd

Person in charge

  • Lisa Jones (Manager)
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Liberty Care Flintshire Reviews (36)

10

Liberty Care Flintshire has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years.
Over all time Liberty Care Flintshire has 36 reviews.

Overall Experience
  • 35
  • 1
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Date Published
  • 36
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  • 8
  • 15
  • 21
Reviewer Connection to Liberty Care Flintshire
  • 18
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  • 1
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  • 1
  • 1
Total of 36, showing 1-20
Review from R P (Son of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Liberty cared for my dad over the last two years of his life. The care he received was excellent, all the carers understood dad's needs and were always friendly with him, he enjoyed their company. If there were any issues or concerns Liberty would contact us to discuss. In addition they use the app
which we could log onto each day to check how dad was doing and again if there were any concerns they would be logged on there including photos if required. We are very grateful to the whole team for the care they gave dad, it made it so much easier for him and us during these last couple of years.
Reply from Lisa Jones, Manager at Liberty Care Flintshire

Thank you for your lovely review. Your father was a pleasure to look after. We wish you and all your family the best for the future.

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Review from Pamela T (Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been received support from Liberty Care Flintshire for 3 years. All the staff are excellent and treat me with respect and dignity and make a difference in my life, have a laugh and a joke uplift my day. The carers come out in all weather and help everyday.
Reply from Lisa Jones, Manager at Liberty Care Flintshire

Thank you very much for your lovely review. We will be sure to pass your comments onto your care team.

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Review from Donna J (Daughter of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent customer care. First class service from all their staff. Very supportive. Liberty Care Flintshire have become a part of our family. Delighted. Nothing is too much trouble, they always have a smile to cheer my Mum up in the morning, sometimes even a sing song. I live away and only manage to
get down once a month. They give me peace of mind, money cannot buy that. Liberty Care you simply are the best.
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Review from Leslie E (Husband of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you need carers you are probably not at your cheerful best. Liberty Care not only provide the best care possible for my wife, they keep her happy and cheerful. The laughter from her room when the two carers are in there brightens up our home. She looks forward to their visits whether she is in pain
or not. Both management and staff are very helpful particularly when they adapt their visits to fit in with things like hospital visits. I cannot commend Liberty Care enough for the care they give to my wife and myself.
Reply from Courtney Jones, Assistant at Liberty Care Flintshire

Thank you so much for your lovely review. It is a pleasure to look after your wife and to see you too. We will be sure to pass on your comments to our team. Thank you.

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Review from C N (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both parents receive care at home from the wonderful Liberty care team. They are very professional, respectful and bring joy and that little bit extra to their day. They take time to really understand their clients' needs and share support to us as a family caring. Thank you Team Liberty Care Diolch!
Reply from Courtney Jones, Assistant at Liberty Care Flintshire

Thank you so much for your lovely review. Both mum and dad are a pleasure to look after. We will be sure to pass your comments onto our team. Thank you.

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Review from David H (Husband of Client) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended Liberty Care by my sister-in-law when my wife came out of hospital and I have found the ladies in the care team who call 4 times a day friendly and supportive. They keep me informed of any changes in my wife's condition and any concerns I pass on to the District Nurses. I notice they
also keep an eye on me, am I coping ok?. We are very pleased with the service they give and I could not possibly manage without them. Thank you Liberty Care. Excellent.
Reply from Lisa Jones, Manager at Liberty Care Flintshire

Thank you very much for your lovely review. We will be sure to pass your comments onto our care team! Thank you.

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Review from David J (Husband of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to record the excellent care given to my wife during the past year by Liberty Care, Mold. This has made a big difference to the quality of not only my wife's life but mine also. Worth a mention also, our surprise at receiving a visit last Sunday morning by a carer in the most atrocious weather
conditions. Well done.
Reply from Courtney Jones, Assistant at Liberty Care Flintshire

Thank you very much for your review, It is a pleasure to look after your lovely wife. We are pleased you feel we are making a positive impact on not only your wife, but you too.

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Review from Elaine S (Daughter of Client) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Dad was discharged from hospital he needed some assistance and the social workers allocated Liberty Care.
The carers treated my Dad with dignity and respect and always asked him what he wanted or needed.
The staff were very caring and kind and made suggestions to improve my dad's independence.
I
would like to thank all the staff for the care and support they gave my Dad during the last 12 months.
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Review from L S (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended Liberty Care by two of my friends who can't speak highly enough of the company. I am thrilled with the care and kindness shown to my mum. Although my mum only has two visits a week, the ladies are always kind caring and supportive and help Mum with small tasks in the house but they
also have great chats and laughs. She enjoys seeing each one of them and being as I've recently had some surgery, their visits have been peace of mind for me. A great friendly and professional company. Thank you.
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Review from P J (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of the care team that has visited and cared for my mum has been brilliant, very friendly, offered a lot of support,
We are able to keep up to date with the app, the carers show concern for my mum when she is a bit down or feeling unwell, offering lots of advice, they make her laugh and
make the visit a lot of fun while taking their work very seriously, we could not do without them.
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Review from James C (Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, I am very pleased with the care I am receiving from Liberty, all the staff are very professional very friendly and do an excellent job. Thank you Liberty Care.
Excellent.
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Review from A G (Wife of Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been very pleased with the care provided. Any minor issues that have arisen have been settled and the carers are only too pleased to discuss them with my husband.
We have found all the carers to be very helpful and instruct me to contact the district nurses if they are concerned anything
medical that should be raised with them.
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Review from Andrew T (Son of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Liberty Care following a recommendation.
I was looking for extra help for my dad and from the start they were a very easy and approachable company to deal with. I have found them to be professional and empathetic. All the staff I've met have been great and more importantly, my dad is comfortable
with the visits and the care levels they provide. Doing an extra bit such as making a fuss of his dog is an added bonus.
There is good communication to myself about how things are or any concerns they have. The app is a superb tool to have and it's a relief for me knowing dad is being well looked after.
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Review from Ceri R (Daughter of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Liberty Care have been helpful and responsive since our first point of contact. Mum's care plan has been fulfilled 100% in terms of attendance at allocated times. The level of care she has received has been first-class. Carers are kind and patient with both Mum and Dad. Mum is the one receiving the
care but both Mum and Dad look forward to the care visits because it brightens their day. The carers not only do their job, they go above and beyond by being chatty and bringing some joy into Mum and Dad's daily life which has changed dramatically since Mum had her stroke.
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Review from Tessa J (Daughter of Client) published on 6 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say thank you for giving me peace of mind.
The whole staff of carers are to be thanked for the amazing care and respect they give to my Mum whom they visit at her home. At 97 years old she can be demanding however you give her the freedom to stay in her own bungalow and this is why your
work. Your understanding and your care mean a lot.
The app is also a great tool so I can check the care log after the carer visit mornings and evenings.
I appreciate all of you and without your help, I don’t know where we would be.
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Review from Siân R (Daughter of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Liberty Care is the most brilliant care provider. Their staff are excellent, totally reliable and genuinely caring. I honestly couldn't have coped without them. A special thank you to two ladies for all you did for my beloved father. I am forever grateful. Liberty Care is, without a doubt, the best
care service around. Thank you so much.
Reply from Lisa Jones, Manager at Liberty Care Flintshire

Thank you very much for the lovely review. We will pass over your comments to the staff members. It was a pleasure to look after your lovely father.

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Review from K J (Daughter of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been delighted with all of the staff she has met. Every contact we have with the company is dealt with very professionally, which gives us confidence that the care visits are of the same high standard. The fact that we can see a pretty much real-time record of the visit on the app is such a
bonus. We’re very impressed with them.
Reply from Lisa Jones, Manager at Liberty Care Flintshire

Thank you very much for the lovely review. We will pass over your comments to the staff members. It is a pleasure to look after your mother.

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Review from C E (Daughter of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Liberty Care has never let us down and we have been customers for over 12 months. Staff are all trained and consistent. The internal communication is effective and everyone is up to date. The team are all friendly and courteous; always smiling and kind to client and family. The Management team are effective
and efficient, all correspondence is managed quickly and professionally.
Thank you, team Liberty.
Reply from Lisa Jones, Manager at Liberty Care Flintshire

Thank you very much for the lovely review. We will pass over your comments to the staff members. It is a pleasure to look after your father.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris W (Son of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've found each of the carers attending to my father very friendly, caring and helpful. Initially, my father wondered why they weren't always on time, but now he understands that, just as his requirements may vary from day to day, so do other people's. Now he's had time to get used to different people
coming into his house, he's much more settled.
Reply from Lisa Jones, Manager at Liberty Care Flintshire

Thank you very much for the lovely review. We will pass over your comments to the staff members. It is a pleasure to look after your father.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard H (Son of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Liberty Care is our go-to home care provider whenever we go away on holiday and need someone to check in on my father. Originally recommended by a friend, we've now been using their services for the past two years for cover ranging from a few days to a month at a time. This extra peace of mind, helps
us enjoy our holidays and ensures my father has a regular visitor. Arranging cover is easy and Liberty Care are flexible if plans change - which has happened a couple of times. The staff members working for Liberty Care are polite, cheerful and very efficient. Again, this is a significant factor when we have come to re-book their services.
Reply from Lisa Jones, Manager at Liberty Care Flintshire

Thank you very much for your lovely review. We will pass over your comments to the staff members. It is a pleasure to look after your father.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Liberty Care Flintshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Liberty Care Flintshire is calculated as follows: ( (88 Excellents x 5) ) ÷ 88 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Liberty Care Flintshire is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Liberty Care Flintshire

What Type of Services does Liberty Care Flintshire offer?

Liberty Care Flintshire offers Home Care.

How many Carers does Liberty Care Flintshire employ?

Liberty Care Flintshire employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Liberty Care Flintshire to verify any information. View our terms and conditions. Liberty Care Flintshire has an Basic Service - more info.