Belong at Home Macclesfield

A most helpful online gateway provides the family with the ability to catch up on all developments during the day. We could not have asked for a better service, thank you.

Belong at Home has been doing daily visits for my mum who has poor sight and hearing plus dementia. All the carers are professional, work to a high standard and are kind and caring. More importantly, they have taken the time to get to know Mum. This means they can monitor how she is and if there are any changes - it isn't just up to me. They treat Mum with respect and see the person behind her dementia. Following a recent downturn in her health they contacted me and managed to set up extra visits within 24 hours. The service provided by the whole team is just fantastic and in supporting my mum they support me too. Thank you!

My friend, who has no relatives became more dependent following a Dementia diagnosis two years earlier. Belong domiciliary care initially began calling twice a day to help with medication but as the Dementia progressed they were able to monitor her decline and provide more assistance with personal tasks. Throughout this time they were conscientious and patient with a lady who could be difficult at times but who in her own way recognised that without them she could not remain at home. Eventually, she moved into an apartment in Belong where she remained semi-independent while still receiving supporting calls from the domiciliary service. Time moved on and so sadly has the Dementia but throughout the care, staff continued to support and monitor the lady's condition, calls were increased to the point that they were simply "popping in " to see that she was safely in bed. I cannot fault the care my friend received, thank you to all those concerned.

We are so grateful that we have support from Belong at Home to care for my mum in her own home. Most days, Mum is able to do quite a lot for herself, but her condition is unpredictable and can lead to her forgetting to take her pills, to get up in the morning, or to get ready for appointments. Knowing that Belong are visiting Mum twice a day and will let us know of any issues or concerns is very comforting. Their regular visits have helped us to monitor Mum's condition and make some adjustments so it is better managed. We have a very good relationship with all of the team and know we will get a quick response to any questions we have, or problems that we need their help to resolve.

For the short period of time that the team supported my mum, she was very happy - there was a nice relationship developing, and there was consistency with the carers who came to support Mum and from her daycare service. The contact that I had was always professional and polite as well as caring and supportive.

Karen and her staff have been proactive and supportive as Mum's needs have increased. Without their support, Mum would no longer be able to live in her home which is where she wants to be. She needs consistency and patience which they have shown in abundance. I need good communication from them, as Mum's dementia means she can't remember to tell me anything, they have always contacted me quickly and with both ideas and solutions to any issues. Can't recommend them enough.

Belong at Home have provided an excellent care package for our father over the last three years, which has enabled him to live independently. Their visits have not only involved day-to-day physical care, but also emotional support that has shown empathy, patience and an awareness of our father's needs. Their communication with the immediate family has been outstanding. We cannot thank them enough for all they have done for our father.

All the carers were good, kind and helpful. They always tried to solve any problem we were having; in fact, we could not have had better care.

Belong at Home Macclesfield gave valuable assistance to my parents for many years and when my mother died two years ago, they immediately increased their care to look after my father who suffers from dementia. The care given is of the highest standard. The staff are professional and above all very caring. It is a testament to their high standards that they continued to provide excellent service during the pandemic.

I was very undecided in the present situation, about asking for help with my husband who has dementia and mobility problems. However, I feel reassured and 'safe' by the PPE used, and it is good for my husband to see, to laugh and share a joke with someone other than just myself.

May I also just mention their diligence to health and safety, for staff and clients. Wearing masks, visors, aprons, gloves and following strict protocols has really paid off. Thank you, thank you, thank you!

Belong stepped in quickly and efficiently when my father came out of hospital. We had named carers so we knew who to expect and this helped to provide continuity of care as well as a familiar face under the mask. The carer went beyond the call of duty to provide a surprise meal for Dad. I felt reassured that everything was in hand with other jobs done in the house ie bins out, washing done etc. It was the quiet efficiency that impressed me the most plus excellent service. They also have a flexible time provision. I can thoroughly recommend them, plus it eases the transfer to a Belong care home if needed.

Mum has said how much she has enjoyed getting to know everyone and especially the carers she has seen most regularly as she feels they have become like friends. For my part I have really appreciated their adaptability and ‘nothing is too much trouble’ attitude plus also feel that the 6-monthly review offers a very useful opportunity to make any adjustments. I would definitely recommend them for their professionalism, friendliness and level of care.

The personal care given by your visiting staff is second to none, and she looks forward to every home visit.

Care from the team was outstanding. Carers were trained to a high standard and carried out their duties and personal care to the same high standard. They were kind, compassionate, caring, communicative, supportive and would go the ‘extra mile’ in ensuring Mum was comfortable and content. Any problems were dealt with not only as they arose, but also anticipated and built into changes in Mum’s care plan. Mum, and we as family, were involved and engaged in reviews of her care. Mum looked forward to visits from her carers, feeling comfortable with them to the point where she felt able to share her particular wit and sense of humour, which was appreciated by all.

I found Belong at Home to be a professional, caring service provider. They understood the support my father needed and identified issues I had not thought about, this not only helped my father but me as well. They provided caring and understanding support and left clear comments on the service provided at each visit, this reduced my worry and related stress. I also found that communication between us was excellent ensuring the best service and outcome for my father and myself. I would have no hesitation in recommending their service.

Belong at Home has provided twice daily care for my mother who has dementia and poor mobility, for the last 10 months. She also attends Belong for lunch and a bath once a week and is collected and returned home. The care provided is excellent. My mother is very happy with the service provided at home and the caring supportive nature of her carers. It has enabled her to stay comfortably, happily and safely at home. She also really enjoys her weekly outing to the centre. The carers liaise well with the family and I am kept very well informed. There is very good continuity of care. I cannot recommend them too highly.

I would wholeheartedly recommend their services.

Belong at Home Macclesfield have provided care for my mother in law for several months now, and as a family, we have been very pleased with this organisation. Care has been consistently excellent, and any concerns (which have been few, and only minor) have been addressed promptly and efficiently. My mother in law is forgetful, so it is particularly helpful that the same carer visits her whenever possible, and the number of different carers has been minimal. We find the carers empathetic and patient. The office works well and usually responds quickly to any queries and requests.

An excellent caring and supportive service for my mother.