Belong at Home Macclesfield

Mum's carers are a life saver. They have given me back my mother-daughter relationship and taken so much worry off my shoulders and peace of mind that mum is well cared for. They always make sure she is well groomed and well turned out taking so much care with her clothes. They go above and beyond in carrying out their duties, talking to mum all the time, laughing and involving her in all the day to day decisions. Can't thank them enough.

I would like to share my experiences with the wonderful services provided by Belong in Macclesfield.

My mum has some mobility challenges, which she finds frustrating, but loves to go out and about when she can. I work full time and can't devote the time I would like to and wanted to find a caring, reliable and trustworthy company who could provide additional support.

The team were wonderful and advised me on all the service they could provide. They offer a full range of activities and support, which are tailored to each individual’s requirement. In Mum's case, she has carers who take her shopping or on outings on a weekly basis but may do more in the future.

Mum has more confidence and independence; the carers are so friendly and supportive. I love to hear Mum tell me where they have been and how much she enjoys their company.

For me, it has provided safe, friendly and trustworthy support for us both. I feel that I am helping Mum to live a fuller life with this additional support.

It was difficult to persuade my dad to have any help in the house after his wife died. Dad was 90 years old but very independent and didn't want strangers in his house. The agency tried to find him a suitable carer when he finally agreed to a little help. They found someone who Dad got on really well with. She was great at organising his shopping, making his lunches and even ironing his sheets! She was good at everything and Dad thought the world of her. He really looked forward to her visit. Without this help, dad would not have been able to stay in his own home. Many thanks.

I found all the staff I dealt with to be very caring and understanding. I couldn't have asked for any more and would certainly recommend the agency to anyone in the future.

Belong at Home as a whole have provided an excellent service for my father. Individual carers are kind, compassionate and very efficient. The response from management has been equally excellent responding to any requests and changes in need.

My father and I are very satisfied with the care he is receiving. The girls who come to the house are all friendly and helpful. They usually have time for a quick chat with Dad as well as doing all the chores. The office staff are very accommodating and will re-arrange services if I need to take Dad to the doctor or we go out for a family meal.

My sincere thanks to the care managers at Belong at Home in Macclesfield this Christmas and New year. They responded unbelievably quickly and professionally to our family crisis at a time of need. They organised help at home for us at very short notice and went out of their way to put their team of dedicated care support workers in place for myself and my husband. We would have been in a mess without all their help. The care manager especially went above and beyond the call of duty and at a very busy time of year too. Thank you very much, it really is appreciated and we will continue with the care plan they have put in place.

I am a most grateful user of their services.

I have received care from Belong at Home for over 4 years and have always appreciated the quality of their care. All the carers maintain excellent standards and become like family friends. I enjoy hearing about their families and their 'pets' which they talk about whilst doing their routine. I don't know how they manage to find such lovely girls. They are all very welcome here.

I find that all the persons who look after me do all that is necessary to enable me to function properly, which entails taking me to the shops and any necessary mid-week appointments. I no longer drive a car. The ratings I give below are about right - I prefer not to exaggerate because it would not be possible to allow for even better levels of service.