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Belong at Home Macclesfield

Kennedy Avenue, Macclesfield, Cheshire SK10 3DE
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Belong at Home Macclesfield, Macclesfield
Belong at Home Macclesfield, Macclesfield
Belong at Home Macclesfield, Macclesfield

Choose Belong at Home Macclesfield as your home care provider, and you'll be sure to receive the support that you need, when you need it.

The same friendly faces can visit you every day, trained to go the extra mile for you and find a way to make your requests possible. Through personal care and companionship, they support you to continue living in your own home and community. They offer...  

Care Provided by Belong at Home Macclesfield

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£39.50 - £40.50

See key facts and pricing information on our website for further details.

Contact Belong at Home Macclesfield to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Laura Barstead (Area Manager)

Belong at Home Macclesfield Reviews (50)

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9.7

Belong at Home Macclesfield has a Review Score of 9.7 (9.735) out of 10, based on 13 reviews in the last 2 years. Over all time Belong at Home Macclesfield has 50 reviews.

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Review from Barbara W (Client / Service User) published on 18 August 2026 Submitted via Postal Card
Overall Experience

The carers are always so cheerful and positive and willing do any task I ask them to do. I know that I do not need to worry about say getting water to a beloved plant in my garden or reaching an item from a high shelf because when the carer comes, it will be sorted.

Reply from Laura Barsted, Area Manager at Belong at Home Macclesfield

Thank you for such lovely feedback. We are overjoyed to hear that you are so happy with us and receiving the support at home that you need. I will make sure your review is passed on to our team.

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Review from S G (Power of Attorney of Client) published on 12 August 2026 Submitted via Postal Card
Overall Experience

Very impressed with Sarah. She visited us initially and understood what David needed. The plan she put in place worked well and David has benefited considerably.

Reply from Laura Barsted, Area Manager at Belong at Home Macclesfield

Thank you for your positive feedback on the support provided at Belong at Home Macclesfield. We do our best to understand every customer and it is a pleasure to be of such great support to David.

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Review from Lesley W (Client / Service User) published on 5 August 2026 Submitted via Postal Card
Overall Experience
Everything excellent
Nothing too much trouble
Always pleasant and helpfull

All carers have been a positive part of my recovery so far

Reply from Laura Barsted, Area Manager at Belong at Home Macclesfield

Thank you very much for taking the time to provide us with this great feedback. We are delighted that you are finding our home care service so helpful and that our team our aiding your recovery so well. I will share your feedback with them all.

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Review from J B (Daughter of Client) published on 29 July 2026 Submitted via Website
Overall Experience
Excellent support to my parent.
Kind, reassuring, attentive and much appreciated extremely patient, assisting my parent with their day to day requirements.
Always a smile on carers face which brightens my parent's day.
Assists with all their needs in a gentle, caring, respectful manner.

Thank you so much.

Reply from Laura Barsted, Area Manager at Belong at Home Macclesfield

Thank you so much for this lovely review! It is a privilege to be able to support and we are so pleased to hear such positive feedback. I will share with the entire team.

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Review from Phyllis B (Client / Service User) published on 9 February 2026 Submitted via Postal Card
Overall Experience
My experience with Belong at Home has been both professional and friendly very easy communication.
What I asked was done without hesitation.

An excellent team.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for taking time to post this positive feedback. It will mean a great deal to our Belong at Home team that their dedication and hard work is making a difference.

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Review from Richard S (Son of Client) published on 13 January 2026 Submitted via Website
Overall Experience

I cannot say how fabulous Belong@Home Macclesfield were in attending to and caring for my father in the final few months of his life. They were loving, attentive, thoughtful, flexible and very patient with my father, a man who required things to be "just so". The leaders/managers were also always willing to use their extensive experience and provide good advice and support (their suggestion to get a night-time "pee bottle" was enormously helpful). While my father would've preferred the care worker to have been a single individual, I understand that this is not possible, but I do appreciate that B@H tried to keep the number of different faces he saw down to a minimum. I cannot praise all the staff enough. Thank you!

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you so much for your kind words about the care provided by our Macclesfield staff. We're delighted to hear that our staff's compassion, flexibility, and attentiveness made a difference during such an important time. While we understand the preference for a single care worker, we aim to...  

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Review from Jayme H (Daughter of Client) published on 16 December 2025 Submitted via Postal Card
Overall Experience

The care my mum receives is exceptional. She is always happy and looks forward to the calls. She has a lovely relationship with the staff. Her needs are accommodated, information is regularly shared with us as a family, and it helps us to know she is safe and looked after by a fabulous team. Thank you for all you do.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home team will be delighted to hear that your Mum is receiving such exceptional care and is safe and happy.

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Review from Neil T (Son of Client) published on 9 September 2025 Submitted via Website
Overall Experience

My Mother was naturally very resistant to having's carers visit, as no doubt many of us would be. Belong management, and carers, navigated a difficult situation, very professionally and sensitively, so allowing my Mother to remain in her own home for as long as possible. I was very impressed with all of the staff, and would not hesitate to recommend to anyone in future.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong at Home Macclesfield has been a good one and that your Mum has received the valuable support that she needed. I will share your feedback with the entire team.

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Review from A B (Granddaughter of Client) published on 30 May 2025 Submitted via Website
Overall Experience

Really great care team, extremely professional, friendly and well managed. Carers have been a massive support to my grandfather's life. Great communication to family, always making it easy to get in touch if we have any queries. Thank you!

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for taking the time to provide us with this great feedback. We are so pleased to hear that we have been such a support to your Grandfather and your family. I will pass this on to the entire team.

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Review from P M (Daughter of Client) published on 28 May 2025 Submitted via Website
Overall Experience

Belong at home have provided many years of excellent service and care for my mother who has heart failure and repeated leg ulcers which means compression stockings.

The team are wonderful, flexible and accommodating for any requests.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you so much for this lovely review! We are overjoyed to hear your mother is happy with us and enjoying our services. I will make sure your review is passed on to the entire team.

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Review from G H (Client / Service User) published on 23 May 2025 Submitted via Postal Card
Overall Experience

Excellent, could not be faulted.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you so much for taking the time to post this feedback. We are so delighted to hear this has been your experience of Belong at Home Macclesfield.

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Review from R B (Brother of Client) published on 29 October 2024 Submitted via Postal Card
Overall Experience

My sister and I find the staff superb, knowledgeable and friendly. Few problems with the plumbing but fixed. Place is always clean and tidy.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our homecare service a valuable way of helping to support your sister. Thanks again for choosing Belong at Home Macclesfield.

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Review from Hazel D (Wife of Client) published on 7 October 2024 Submitted via Website
Overall Experience

My husband, who has Parkinson's, is having supervision whilst showering and dressing twice a week. The same two ladies usually alternate the days and they are punctual, professional, caring, friendly and cheerful. We have both built up a good relationship with them and in fact, I think he prefers the 'Belong at Home' days to those when he has me! Joking apart, I am really glad that we chose Belong at Home - it gives me time to relax when I know he is in completely safe and capable hands. Thank you to the manager and the team.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your husband is happy with our team at Belong at Home Macclesfield and that their dedication is making a real difference to both of you.

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Review from M A (Daughter of Client) published on 1 March 2024 Submitted via Postal Card
Overall Experience

Feel in completely safe hands with Belong at Home carers - on time, cheerful, attentive and will phone with any doubts or alerts on Mum's status. As well as the practical day-to-day things, the carers are genuinely good company and are making my life much easier, and Mum's life longer and better. Happy!

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home team will be delighted to hear that both yourself and your mum feel safe and happy with the level of care given.

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Review from Helen P (Daughter of Client) published on 19 February 2024 Submitted via Website
Overall Experience

The Belong at Home team are the most caring and professional team that I have encountered, both professionally and personally. They provide daily care for my mother and over the past eight months, have gone above and beyond in helping her settle in her new environment. Aside from the practical support, they also provide, more importantly, emotional support, alleviating any anxieties that someone with Alzheimer's can present with. As a family, we cannot thank them enough and for being flexible and communicating any issues in a timely manner.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards and we are so delighted to hear this has been your experience. I will make sure that your kind words are passed to the Belong at Home Macclesfield team.

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Review from J B (Daughter of Client) published on 24 November 2023 Submitted via Website
Overall Experience

The care that my mother has been receiving at home from the Belong team since September this year has been of a consistently high standard. All of the team are polite, caring and helpful with my mother most importantly, but also towards me too. Thanks very much.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this, especially that you find them caring and helpful. We are delighted to hear that your experience of Belong at Home Macclesfield is so positive.

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Review from C T (Son of Client) published on 24 May 2023 Submitted via Website
Overall Experience

Thank you so much to the Belong at Home team for your help and support with my mum (and dad!). It has been extremely reassuring to know that she will receive a friendly daily visit to get her day started and that her needs are well provided for by the care team. The carers have been fantastic - very kind and thoughtful, and Mum has really enjoyed their company. The team have also been very flexible in changing visit times to fit in with my parents. I massive thank you to everyone for being prepared to help out when both my parents contracted Covid and Mum was sent home from respite care! The Belong at Home team were not only prepared to come out and care for Mum, but they also increased care hours from 1 to 2 each day over the initial period to provide appropriate care. There has been regular telephone contact from staff checking in with me to make sure we are happy and that Mum's needs are catered for, which has been much appreciated.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you for such lovely feedback. We are so pleased to hear your mum and dad are happy with us and enjoying our services. We are delighted to know that you find our carers fantastic. We will make sure your review is passed on to the Belong at Home Macclesfield team.

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Review from Lesley M (Daughter of Client) published on 2 May 2023 Submitted via Website
Overall Experience
As a family, we would like to take this opportunity to thank Belong over the past 4/5 years who enabled our mum to stay comfortably in her own home till the end of her life.
Over time we had to increase visits as needed, she was always well cared for and enjoyed the company of the carers who she had many happy times with.
Finally, Belong in the past 6 months or so provided an hour-a-week cleaning, which we were more than happy with.

Thank you.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you for taking the time to submit your review of Belong at Home Macclesfield. We are so touched by your kind words and are delighted that your mum was happy and enjoyed the company of our carers. Thank you for choosing Belong.

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Review from C L (Daughter of Client) published on 26 April 2023 Submitted via Website
Overall Experience

My 91-year-old father has been receiving twice-daily care visits from Belong at Home after a recent illness. The staff are caring and kind. They use their common sense and are happy to help with household tasks as well as personal care. We're very happy with the support Dad is receiving.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at Belong at Home Macclesfield, we are so delighted to hear this has been your experience and that you are happy with the support and care your dad is receiving.

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Review from Nicola R (Wife of Client) published on 13 April 2023 Submitted via Website
Overall Experience
We signed up with Belong a Home before Christmas and have found the service to be very good. My husband has Alzheimer’s and I was anxious that he should have some stimulation and exercise. After an initial meeting, we agreed to a 2 hourly companion service each week. This has been very successful, partly due to the kindness and understanding of the carer and the flexibility of time from all the office staff. My husband has been able to walk for an hour or so and stop for a coffee and cake which has really helped his mood.

Whenever I have spoken to any of the staff they have always been so helpful and courteous. I would have no hesitation in recommending the service.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Macclesfield team to know that this is appreciated. We are delighted to hear that you find our team so helpful and courteous. Thank you for choosing Belong at Home Macclesfield.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (15)

News
  • 22 Jul 2026

    Dementia specialist home care service, Belong at Home Macclesfield, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home care groups every...

  • 21 Jul 2026

    Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...

  • 19 May 2026

    Engaging with community networks, being socially active, and accessing expert guidance are the cornerstones of caring for loved ones with dementia, says Belong, as the leading dementia specialist marks the...

Awards / Recognitions (10)

  • 29 May 2026Recipient: Belong at Home
  • 30 May 2025Recipient: Belong at Home
  • 31 May 2024Recipient: Belong at Home

Accreditations

There are no accreditations posted yet for Belong at Home Macclesfield.

Meet the Team (4)

Laura Barsted
Laura BarstedJob Title:Area Manager

Laura brings over 18 years of experience in health and social care, including eight years at Belong Macclesfield, where she has been a highly respected Team Leader supporting two households and leading teams to deliver safe, high-quality, person-centred care.

She also has strong knowledge of CQC regulations, quality governance, and operational management, supported by her Level 5 Diploma in Leadership and Management in Health and Social Care.

Laura will play an important role in supporting service quality, operational performance, and growth within the service.

Her leadership, passion for person-centred care, and commitment to continuous improvement make her a fantastic addition to our management team.

Andrew Shield
Andrew ShieldJob Title:Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.

Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.

Rachael Sharp
Rachael SharpJob Title:Practice Development Facilitator

Rachael is an outstanding trainer who has worked in the Health and Social Care sector for 29 years.

She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997, where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.

Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.

In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.

An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.

Elaine Wilson
Elaine WilsonJob Title:Enquiry ManagerJoined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.

She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.

Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.

Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.

Frequently Asked Questions about Belong at Home Macclesfield

How many Carers does Belong at Home Macclesfield employ?

Belong at Home Macclesfield employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Macclesfield to verify any information. View our terms and conditions. Belong at Home Macclesfield has an Enhanced Service -more info.