Care Provided by Optima Health and Social Care Ltd
Types of Home Care
- Visiting Care
Duration of Care
- Ongoing / Long Term
Age Ranges
- Younger Adult Care (18-65)
- Children (0-18)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
Specialist Care Conditions
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact Optima Health and Social Care Ltd to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Optima Health and Social Care Ltd
- Private Owned
Person in charge
- Colin Gallimore (Registered Manager)
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Optima Health and Social Care Ltd Reviews (2)
1.1
Optima Health and Social Care Ltd has a Review Score of 1.1 (1.083) out of 10, based on 2 reviews in the last 2 years.
Over all time Optima Health and Social Care Ltd has 2 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Optima Health and Social Care Ltd
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Review from Nathan C (Father of Client) published on 29 October 2026 Submitted via Website•
Overall Experience
1 star - and 1 star is VERY generous.
Our family's experience with Optima Health and Social Care has been appalling. When you trust a care provider with your disabled child's life, you expect reliability, professionalism, proper training and communication. In our experience, Optima has fallen...
1 star - and 1 star is VERY generous.
Our family's experience with Optima Health and Social Care has been appalling. When you trust a care provider with your disabled child's life, you expect reliability, professionalism, proper training and communication. In our experience, Optima has fallen desperately short.
For years, we have felt as though we have been expected to act as the contingency plan whenever the company fails to provide the care our son needs. We experienced repeated uncovered shifts, including 19 uncovered night shifts in one month The situation became so unsustainable that we were forced to have our son admitted into hospital care because the necessary care at home could not be reliably provided. This was not a choice our family should ever have been forced to make.
Our family's experience with Optima Health and Social Care has been appalling. When you trust a care provider with your disabled child's life, you expect reliability, professionalism, proper training and communication. In our experience, Optima has fallen desperately short.
For years, we have felt as though we have been expected to act as the contingency plan whenever the company fails to provide the care our son needs. We experienced repeated uncovered shifts, including 19 uncovered night shifts in one month The situation became so unsustainable that we were forced to have our son admitted into hospital care because the necessary care at home could not be reliably provided. This was not a choice our family should ever have been forced to make.
I would urge other families to ask direct questions about staffing cover, staff training, safeguarding, escalation procedures and what happens when shifts cannot be filled before placing their trust here.
↩Reply from Colin Gallimore, Registered Manager at Optima Health and Social Care Ltd
We're truly sorry you feel our 7 years of service has fallen short. Please know we have tried our absolute best, through real staffing and recruitment challenges. Yet gaps have happened, albeit not as severe as you describe: applicants declined, staff suspended after concerns, and departures...
We're truly sorry you feel our 7 years of service has fallen short. Please know we have tried our absolute best, through real staffing and recruitment challenges.Yet gaps have happened, albeit not as severe as you describe: applicants declined, staff suspended after concerns, and departures linked to your family dynamics - all beyond what we alone can resolve.
We take our safeguarding duties seriously; we recognise this process may have led to counter-claims, further affecting team stability.
We deeply regret you've had to step in during staff absences. Over 19 years running this service, we've seen that shared support works best - and this is also the expectation of our commissioners - LAs and NHS.
We have poured all our care and effort into getting this right, but sadly, it has not been possible to meet your expectations or leave you satisfied. We truly wish things could be different, and we genuinely hope your new provider will get it right for you
Review from Toni B (Mother of Client) published on 29 October 2026 Submitted via Website•
Overall Experience
If I could give ZERO stars I would.
For the past seven years, Optima Health has repeatedly failed to provide our son with the reliable, safe and consistent care he desperately needs. Missed and uncovered shifts have repeatedly left me responsible for providing his complex, life-sustaining care,...
If I could give ZERO stars I would.
For the past seven years, Optima Health has repeatedly failed to provide our son with the reliable, safe and consistent care he desperately needs. Missed and uncovered shifts have repeatedly left me responsible for providing his complex, life-sustaining care, often at the expense of my own health, sleep and wellbeing.
These failures have affected our son's education, safety, emotional wellbeing and quality of life. Serious safeguarding concerns have also arisen regarding staff conduct and training.
For the past seven years, Optima Health has repeatedly failed to provide our son with the reliable, safe and consistent care he desperately needs. Missed and uncovered shifts have repeatedly left me responsible for providing his complex, life-sustaining care, often at the expense of my own health, sleep and wellbeing.
These failures have affected our son's education, safety, emotional wellbeing and quality of life. Serious safeguarding concerns have also arisen regarding staff conduct and training.
The impact on our entire family has been devastating. I have repeatedly been left to pick up the pieces of a care package that is supposed to support us, leaving me exhausted, distressed and struggling to meet the needs of all three of my children. AVOID AT ALL COSTS.
↩Reply from Colin Gallimore, Registered Manager at Optima Health and Social Care Ltd
We're truly sorry you feel our 7 years of service has fallen short. Please know we have tried our absolute best, through real staffing and recruitment challenges. Yet gaps have happened, albeit not as severe as you describe: applicants declined, staff suspended after concerns, and departures...
We're truly sorry you feel our 7 years of service has fallen short. Please know we have tried our absolute best, through real staffing and recruitment challenges.Yet gaps have happened, albeit not as severe as you describe: applicants declined, staff suspended after concerns, and departures linked to your family dynamics - all beyond what we alone can resolve.
We take our safeguarding duties seriously; we recognise this process may have led to counter-claims, further affecting team stability.
We deeply regret you've had to step in during staff absences. Over 19 years running this service, we've seen that shared support works best - and this is also the expectation of our commissioners - LAs and NHS.
We have poured all our care and effort into getting this right, but sadly, it has not been possible to meet your expectations or leave you satisfied. We truly wish things could be different, and we genuinely hope your new provider will get it right for you
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 July 2018Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Optima Health and Social Care Ltd
How many Carers does Optima Health and Social Care Ltd employ?
Optima Health and Social Care Ltd employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Optima Health and Social Care Ltd to verify any information. View our terms and conditions. Optima Health and Social Care Ltd has a Basic Service -what a Basic Service includes.