Heritage Healthcare (North East)

Heritage House, 10 Houndgate, Darlington DL1 5RF
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9.7 40 Reviews
  • Heritage Healthcare (North East), Darlington
Heritage Healthcare (North East) is a leading home care provider in the North East of England, offering a wide range of services to support individuals in their own homes. The team of experienced and dedicated carers are committed to providing compassionate and person-centred care to those who need it the most.

Their services are designed to meet the individual needs and preferences of each client. Whether you require assistance with personal care, medication management, or simply someone to talk to and provide companionship, the team is here to help. They can provide both short-term and long-term care, depending on your requirements.

At Heritage Healthcare (North East), the team understand the importance of maintaining independence and dignity, and they strive to support clients in achieving these goals. They work closely with families and healthcare professionals to ensure that their services are tailored to meet the unique needs of each individual.

The team of carers is fully trained and experienced in providing a wide range of services, including personal care, meal preparation, medication management, and support with mobility. They also offer specialist services, such as dementia care and end-of-life care, to support individuals with complex needs.

At Heritage Healthcare (North East), the team are committed to providing high-quality care that meets the highest standards of excellence. They are registered with the Care Quality Commission (CQC), and work closely with other healthcare professionals to ensure that their services are of the highest quality.

If you are looking for a reliable and compassionate home care provider in the North East of England, look no further than Heritage Healthcare (North East). Contact the team today to find out more about their services and how they can support you or your loved ones to live independently and with dignity in their own homes.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.70
  • Weekly Live-in Care Fees: from £228.57

These prices are only a guideline, please contact Heritage Healthcare (North East) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Lisa Glass (Registered Care Manager)

Heritage Healthcare (North East) Reviews (40)

9.7

Heritage Healthcare (North East) has a Review Score of 9.7 (9.697) out of 10, based on 11 reviews in the last 2 years.
Over all time Heritage Healthcare (North East) has 40 reviews.

Overall Experience
  • 26
  • 14
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Date Published
  • 40
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  • 11
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Reviewer Connection to Heritage Healthcare (North East)
  • 26
  • 5
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Total of 40, showing 1-20
Review from J D (Client) assisted by family/friend published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the service provided. Staff are very helpful, caring and treat me very well. Nothing is a trouble and the staff will carry out any job that is required, e.g. hoovering, washing up, etc.
The service has proved to be better than I originally anticipated.
Reply from Lisa Glass, Registered Manager at Heritage Healthcare (North East)

Many thanks for taking the time to complete a review. We are pleased that you are happy with the service provided.

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Review from William N (Father of Client) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Heritage Healthcare for many years and have found the service very professional and courteous. My daughter has excellent relations with all of her carers.
Reply from Lisa Glass, Registered Manager at Heritage Healthcare (North East)

Thank you for taking the time to leave a review. We are pleased to hear about your experience.

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Review from J L (Client) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent, nothing is too much trouble. Polite, and caring, I can't fault them. You know who is coming approx times. No matter what they do, they always have a smile.
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Review from M M (Client) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than satisfied with the service so far and long may it continue.
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Review from C A (Wife of Client) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can hardly believe it is coming up to a year that you have been coming here. It has made such a difference, having your help.
I have nothing but praise for all your carers, they are so caring and patient, and nothing is too much trouble for them. The office also is a good backup, nothing seems a
trouble to them, they are also very supportive, no matter what the problem.
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Review from Matthew W (Client) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received care from Heritage for 14 years. They are reliable and keep in touch with me regarding any changes. My carers are friendly and efficient. They help with all my needs and talk in a friendly, caring way, giving me companionship. They are first-rate.
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Review from J M (Mother of Client) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heritage Healthcare provides a first-class service. The care workers are excellent and go out of their way to provide care of the highest quality. We appreciate the fact that we have had the same carers for a long time who give their utmost support and nothing ever seems too much trouble. Our daughter's
needs are very well known to them. All these things give her an enormous sense of security. The leadership and office team are very supportive and we appreciate the efforts that are made to meet our care requests each month. We were recently extremely impressed with the induction programme for a new care worker. The company wholeheartedly supported her by giving as much time as she needed to shadow so when she came to work independently, the change was absolutely seamless and we acquired another excellent team member. We cannot rate the service that is provided by Heritage highly enough, thank you to everyone.
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Review from S B (Husband of Client) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care we receive could not be bettered. Our carer is exemplary in every way, totally efficient at her job and genuinely caring as if she was one of the family.
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Review from K R (Client) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for support and care I had concerns about being with an agency. I was concerned as to how well my carers would know me, whether would I feel comfortable, would I know from one day or another who would be coming. How on earth would I sort it all out with an agency?
The answer was a great
agency! Which I believe I have found in Heritage Healthcare North East (Darlington).
On my first phone call with a particular member of staff I was so overwhelmed with worry about it but also with joy and excitement of all the change. She listened, was friendly, had patience and gave me confidence. I have found that the small team of people who work in the office to sort out hours, sort the payments, sort out what care I need and iron out wrinkles are just as fantastic.
All my carers are skilled, professional and just super lovely. I now have a team of 2 carers and I look forward to their visits so much. Both know me well.
My life is just so much better with carers and Heritage have made it easy. Thanks.
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Review from N P (Client) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are excellent and there is someone in the management who is very good and caring.
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Review from Valerie C (Daughter of Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff all caring and respectful. The only problem is the lunch visit at 2 pm is too late 1 pm-1.30 pm better. As a family, we are very happy with Heritage Healthcare.
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Review from S S (Son of Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good service, which is much appreciated and the staff are very nice and helpful.
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Review from M P (Client) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, reliable and always on time.
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Review from Dorne D (Daughter of Client) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have experienced some teething problems in the past regarding putting to bed too early 6.20pm (too early does not like these times) after 7pm she is fine with. A couple of occasions lunch staff come at 10.50/11.10am, to give lunch but this has not happened since. A couple of times rotas have not
been sent, she likes to know who is coming. Overall my mum is happy with all the staff that comes and thinks they are all lovely and chatty. Can staff when emptying the commode at the side of the bed spray round it. That's all kept in the bathroom. Just keeps it fresh, thank you.
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Review from Mary W (Client) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always talked any problems over with my carers so that I don't have to bother the "establishment". There have been few during my nine-plus years in "care" and I have no complaints. Everything is fine.
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Review from M G (Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service very polite treated with dignity all the time. Always wear personal protective equiptment. Really friendly and helpful carers always on time clean and tidy, when contacting the office there polite and helpful always sort out any difficulties straight away 5-star service.
Reply from Natalia Lowney, Digital Marketing Assistant at Heritage Healthcare (North East)

Thank you for taking the time to leave a review. Our staff work hard to ensure all our service users feel comfortable and cared for, we are very pleased to hear about your experience.

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Review from I C (Client) assisted by family/friend published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, reliable staff. Excellent service.
Reply from Natalia Lowney, Digital Marketing Assistant at Heritage Healthcare (North East)

Thank you very much for taking the time to leave your review, we take pride in knowing our clients are happy with the services we provide.

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Review from E B (Client) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy with the service.
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Review from D R (Client) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have fortnightly cleaning services which are very efficient.
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Review from Joan A (Client) assisted by family/friend published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, considerate, and attentive, both carers and staff. Would recommend.
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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Heritage Healthcare (North East) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for Heritage Healthcare (North East) is calculated as follows: ( (49 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (North East) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

Lisa

Lisa Glass

Job Title: Registered Care Manager Joined: 2013

Lisa joined Heritage Healthcare in May 2013 and was appointed as Registered Care Manager in February 2015. Lisa has a Level 5 Diploma in Management and feels that her role allows her to continually learn every day.


Lisa said: “I am motivated to provide a high quality service. It is important to make sure each individuals needs are met and we are doing the best we can for our clients.”

Frequently Asked Questions about Heritage Healthcare (North East)

What Type of Services does Heritage Healthcare (North East) offer?

Heritage Healthcare (North East) offers Home Care.

How many Carers does Heritage Healthcare (North East) employ?

Heritage Healthcare (North East) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (North East) to verify any information. View our terms and conditions. Heritage Healthcare (North East) has an Enhanced Service - more info.