Heritage Healthcare (North East)

Heritage House, 10 Houndgate, Darlington DL1 5RF
Review Us
9.7 41 Reviews
  • Heritage Healthcare (North East), Darlington
Heritage Healthcare (North East) is a leading home care provider in the North East of England, offering a wide range of services to support individuals in their own homes. The team of experienced and dedicated carers are committed to providing compassionate and person-centred care to those who need it the most.

Their services are designed to meet the individual needs and preferences of each client. Whether you require assistance with personal care, medication management, or simply someone to talk to and provide companionship, the team is here to help. They can provide both short-term and long-term care, depending on your requirements.

At Heritage Healthcare (North East), the team understand the importance of maintaining independence and dignity, and they strive to support clients in achieving these goals. They work closely with families and healthcare professionals to ensure that their services are tailored to meet the unique needs of each individual.

The team of carers is fully trained and experienced in providing a wide range of services, including personal care, meal preparation, medication management, and support with mobility. They also offer specialist services, such as dementia care and end-of-life care, to support individuals with complex needs.

At Heritage Healthcare (North East), the team are committed to providing high-quality care that meets the highest standards of excellence. They are registered with the Care Quality Commission (CQC), and work closely with other healthcare professionals to ensure that their services are of the highest quality.

If you are looking for a reliable and compassionate home care provider in the North East of England, look no further than Heritage Healthcare (North East). Contact the team today to find out more about their services and how they can support you or your loved ones to live independently and with dignity in their own homes.
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Care Provided by Heritage Healthcare (North East)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.70
  • Weekly Live-in Care Fees: from £228.57

These prices are only a guideline, please contact Heritage Healthcare (North East) to find out the exact price for your requirements.

Contact Heritage Healthcare (North East) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Heritage Healthcare (North East) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lisa Glass (Registered Care Manager)

Heritage Healthcare (North East) Reviews (41)

9.7

Heritage Healthcare (North East) has a Review Score of 9.7 (9.659) out of 10, based on 9 reviews in the last 2 years.
Over all time Heritage Healthcare (North East) has 41 reviews.

Overall Experience
  • 27
  • 14
  • 0
  • 0
  • 0
Date Published
  • 41
  • 1
  • 3
  • 9
  • 32
Reviewer Connection to Heritage Healthcare (North East)
  • 27
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from William M (Client) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have received would be hard to beat. I am treated as a person and this makes a big difference. My wishes are met as much as possible I find the staff willing and very caring with certain expectations
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Heritage Healthcare (North East) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Heritage Healthcare (North East) is calculated as follows: ( (42 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (North East) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

Lisa

Lisa Glass

Job Title: Registered Care Manager Joined: 2013

Lisa joined Heritage Healthcare in May 2013 and was appointed as Registered Care Manager in February 2015. Lisa has a Level 5 Diploma in Management and feels that her role allows her to continually learn every day.


Lisa said: “I am motivated to provide a high quality service. It is important to make sure each individuals needs are met and we are doing the best we can for our clients.”

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (North East) to verify any information. View our terms and conditions. Heritage Healthcare (North East) has an Enhanced Service - more info.