Heritage Healthcare (North East)

Very friendly, reliable staff. Excellent service.

I'm happy with the service.

I have fortnightly cleaning services which are very efficient.

Caring, considerate, and attentive, both carers and staff. Would recommend.

I am really happy the way I am treated by the home care. Thank you.

Very polite and pleasant staff.

Heritage Healthcare has been supporting and caring for my 47-year-old daughter for 10 years. They provide meal preparation and cooking, domestic and shopping. My daughter and ourselves are extremely pleased with their care and attention.

The care assistants are very friendly and professional and I am treated with dignity and understanding to my needs.

After receiving six weeks of service form your company we have had a complete change of heart from my parents. Previously they were apprehensive to get help from people who they didn't know and now they are completely happy with your member of staff's company. We would highly recommend the service to anybody who is seeking help for their elders.

The care my mum receives from Heritage Healthcare is of the highest standard. Communication with carers is very good and any concerns raised are addressed quickly. She has regular carers which have helped build the trust and confidence and enable her to remain in her own home despite deteriorating eyesight.

Heritage carers do a brilliant job looking after my partner all these years. It takes the stress off me. I couldn't look after my partner without the care package in place. The girls are a lovely bunch of girls, never been let down once and the management are brilliant.

First class staff; some most frequent good/attentive. Some infrequent. Others rarely ever seen, subject to complaint, appears untrained and without a clue!

The carers are always smart and professional, I feel my independence is maintained as much as is possible due to my health problems.

My carer is an extremely likeable person. I have been very satisfied with her work.

Excellent staff, friendly service provided.

Everything is much more positive.

Staff have been very skilled at persuading the client to cooperate. We are planning to reduce the periods to 45mins 3 times a week.

Really good.

I feel generally that this organisation is of a high degree of efficiency and I am very satisfied with the way it works.

The carers really have mam's best interest at heart. They are caring and compassionate and give me the peace of mind to be able to go to work during the day. Having consistency is really important for my mum who has advanced dementia. They also do extra homework which helps me too.